Honda Pilot Complaints

9,418 consumer complaints on file.

#11316918March 8, 2020
ELECTRICAL SYSTEM
VEHICLE HAD A LACK OF COMPUTER FUNCTION WOULD NOT START. ALL DASH LIGHTS LITE IGNITION NON FUNCTIONAL WHEN TEST PLUG PUT ON OBD PLUG ALL PROBLEMS CLEARED VEHICLE NOW OPERATES CORRECTLY VEHICLE HAD JUST PASSED STATE INSPECTION AND OPERATED CORRECTLY FOR 3DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316748March 7, 2020
POWER TRAIN, UNKNOWN OR OTHER
WHEN THE ENGINE IS DISABLED THE CAR CAN'T BE PUT INTO NEUTRAL BY THE OPERATOR. IN MY CASE, ON 2/13/20 THE STARTER MALFUNCTIONED AT < 7000 MILES-IT HAS SINCE BEEN REPLACED. I WAS IN A PARKING GARAGE, AND NO STRUCTURE TRUCKS WERE AVAILABLE TO TOW FROM THE SPOT THE CAR WAS DISABLED. THE PLAN WAS TO PUT IT INTO NEUTRAL AND PUSH IT TO THE STREET WHERE IT COULD BE TOWED. THE OWNER'S MANUAL DOES NOT TELL WHAT TO DO. THE DEALER DIDN'T KNOW, EITHER. IF IT'S GOOGLED, A YOUTUBE VIDEO COMES UP, THAT IDENTIFIES AN ODDLY SHAPED DEVICE OR BOLT DEEP IN THE ENGINE COMPARTMENT. BUT EVEN THE AAA MECHANIC WHO CAME TO THE SCENE,WITH ALL HIS TOOLS, COULD NOT GET IT TO TURN. I ASKED THE DEALERSHIP IF THERE WAS ANY OTHER WAY AND ULTIMATELY THEY SAID "NO." THEY LATER TOLD ME, AFTER DOING SOME RESEARCH, THAT HONDA HAS A SPECIAL TOOL, REQUIRING THREE EXTENSIONS, USED TO ACCOMPLISH THIS DURING TRANSPORT TO THE DEALER. THIS SEEM QUITE UNSAFE. OBVIOUSLY, CARS CAN BE DISABLED IN MANY WAYS. WITHOUT A REASONABLY ACCESSIBLE MEANS OF PUTTING THE CAR IN NEUTRAL, IT CANNOT BE MOVED IN AN EMERGENCY SITUATION (FOR EXAMPLE, OUT OF A LANE OF TRAFFIC). IT DEFINITELY CAN'T BE DONE BY AN OWNER (UNLESS, I SUPPOSE IT'S SOMEONE WHO HAS THE ABILITY TO GOOGLE DURING THE EMERGENCY, FINDS THE VIDEO, AND HAS THE SPECIAL TOOL). PLEASE NOTE THE CAR WASH FEATURE WILL NOT WORK BECAUSE THE ENGINE HAS TO BE RUNNING FOR THAT. WHEN I FIRST BROUGHT THIS UP, NO ONE AT THE DEALERSHIP KNEW ANYTHING ABOUT THIS DEFECT. I HAVE SINCE LEARNED THAT MOST CARS HAVE A SHIFT LOCK OVERRIDE LEVER EASILY ACCESSIBLE IN THE PASSENGER COMPARTMENT, OFTEN ON OR NEAR THE SHIFT CONSOLE. IN MY CONVERSATION WITH THE DEALERSHIP,THEY SAY THAT 2020 PILOTS AND 2019 AND 2020 PASSPORTS ALSO HAVE THIS DESIGN. I DO NOT KNOW HOW MANY OTHER VEHICLES ARE AFFECTED. THIS SEEMS HIGHLY UNSAFE AND SHOULD BE ADDRESSED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316327March 5, 2020
ELECTRICAL SYSTEM
WHILE DRIVING, CRACKLING AND POPPING STARTED COMING OUT OF SPEAKERS, EVEN WITH RADIO OFF. THE INFOTAINMENT SYSTEM THEN SAID "NETWORK SIGNAL LOST" AND THE DASHBOARD DISPLAY WITH THE SPEEDOMETER STARTED REBOOTING OVER AND OVER AGAIN UNTIL I SHUT THE CAR OFF AND TURNED IT BACK ON. THIS IS A SIGNIFICANT SAFETY ISSUE SINCE THE DISPLAYS GO BLANK, I CAN'T TELL HOW MUCH GAS I HAVE, THE REAR-VIEW CAMERA DOESN'T WORK AND I CAN'T TELL HOW FAST I'M GOING. THIS IS BEING REPORTED BY HUNDREDS OF PEOPLE ON VARIOUS SITES AND NEEDS TO BE INVESTIGATED AND A RECALL ISSUED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316054March 4, 2020
POWER TRAIN
WHILE STOPPED, THEN STARTING AGAIN (EG AT A STOP SIGN), VEHICLE SOMETIMES WILL NOT SHIFT INTO MOTION, ACTS "SLUGGISH". THE FIRST TIME I THOUGHT PERHAPS A SHOE STUCK, OR A FLOOR MAT WAS IN THE WAY, BUT THAT WAS NOT THE CASE. DEALERSHIP SAID JUST TURN OFF ECO MODE. THE VEHICLE STILL OCCASIONALLY DOES THIS AND IS NOW VERY JERKY TO DRIVE AT ALL TIMES. THE VEHICLE HAS ALSO PREVENTED ACCELERATION WHILE CHANGING LANES OR OVERTAKING ON MULTIPLE OCCASIONS, HAPPENING TO BOTH DRIVERS OF THE VEHICLE. THIS HAS PRIMARILY BEEN INTERSTATE DRIVING, THEREFORE HIGH SPEEDS, BUT HAPPENED AGAIN TODAY ON A CITY STREET, VERY NEARLY CAUSING AN ACCIDENT WITH MY CHILD IN THE VEHICLE! THIS IS NOT ACCEPTABLE FOR A VEHICLE, PARTICULARLY A NEWER ONE, AND YET IT APPEARS TO BE A COMMONLY-REPORTED PROBLEM THAT IS NOT BEING ADDRESSED! ARE WE WAITING FOR SOMEONE TO BE KILLED? THIS VEHICLE ALSO HAS OCCASIONAL TROUBLE WITH THE AUDIO SYSTEM, BUT THAT'S AN INCONVENIENCE WHILE THE TRANSMISSION IS POTENTIALLY LIFE THREATENING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316150March 4, 2020
AIR BAGS, STEERING
APEAR AIR BAG LIGHT.AND POWER STERING LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315778March 3, 2020
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM. UNABLE TO START THE VEHICLE WITH THE KEYLESS KEY WHEN KEY IS DETECTED IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312313March 3, 2020
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING, EQUIPMENT:ELECTRICAL
2019 HONDA PILOT. CONSUMER WRITES IN REGARDS TO DEFECTIVE COLLISION MITIGATION BRAKING SYSTEM. *LD THE CONSUMER STATED THAT THE HIGH FREQUENCIES WERE DISTRACTING. THE DEALER STATED THERE WAS AN ISSUE WITH THE HD RECEPTION AND THAT RELOADING THE SOFTWARE WOULD REMEDY THE PROBLEM. THE FAILURE RECURRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315818March 3, 2020
SERVICE BRAKES, WHEELS
WHILE DRIVING STRAIGHT AT 40 MPH MY RIGHT FRONT BRAKE LOCKED UP. WE CHANGED THE BRAKE CALIPER THINKING IT WAS THE PROBLEM. IT DID NOT FIX THE PROBLEM. LOOKING ONLINE IT SEEMS TO BE AN ISSUE WITH THE 2005 HONDA PILOT. I SEARCHED AND CALLED HONDA AND MY LOCAL DEALER. THEY SAID THERE WEREN'T ANY RECALLS OR SAFETY BULLETINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315854March 3, 2020
ELECTRICAL SYSTEM
WAS ABLE TO PULL MY KEY FROM THE IGNITION SWITCH WHEN MY 2003 HONDA PILOT IS PARKED AND IN THE TRANSMISSION SHIFTER IN DRIVE POSITION. I ALREADY HAD MY IGNITION SWITCH REPAIRED TWICE (USING MY OWN DIME); HONDA HAS A PARTIAL RECALL (NHSTA CAMPAIGN NUMBER 12V573000 AND HONDA RECALL NO. S73/S74), BUT A HONDA REP TOLD ME THAT MY PILOT "IS NOT AFFECTED."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315908March 3, 2020
ENGINE
I WAS INFORMED THAT THE WAY THE ENGINE WAS BUILT, WHEN THE VEHICLE GOES INTO ECO-MODE 2 CYLINDERS SHUT OFF. IN THE 2011 MODELS, THE SAME 2 SHUT OFF EVERY TIME, THIS CAUSES THE OTHER CYLINDERS TO WEAR PREMATURELY. ENGINES ARE NOW BUILT TO RANDOMLY SHUT OFF 2 CYLINDERS. I'M VERY CURIOUS TO KNOW WHY A RECALL WAS NOT ISSUED L. SEEMS LIKE A VERY POOR BUSINESS PRACTICE ON HONDA'S PART. I GOT THIS VEHICLE BECAUSE I AM EXPECTING AND NEEDED A BIGGER VEHICLE BUT IT IS DEFINITELY NOT LOOKING LIKE I WOULD EVER RECOMMEND A HONDA TO ANYONE AT THIS POINT BASED ON THE FACT I BOUGHT THE VEHICLE DECEMBER 19TH AND WAS ONLY ABLE TO DRIVE IT FOR A MONTH. I'VE BEEN WITHOUT A VEHICLE FOR OVER A MONTH AND AM NOT SURE WHEN I WILL GET THE VEHICLE BACK. IT'S COMPLETELY UNACCEPTABLE. I GOT IN MY VEHICLE TO TAKE KIDS TO SCHOOL AND MY CHECK ENGINE LIGHT WAS FLASHING. INSTEAD OF TAKING THE KIDS TO SCHOOL I TOOK THE CAR TO THE DEALERSHIP, IN THE MEANTIME EVERY LIGHT ON THE DASH CAME ON. ONCE WE GOT TO THE HONDA DEALERSHIP WHERE THEY HAD THE TOOLS TO FIX WHATEVER WAS POTENTIALLY WRONG, WE WERE INFORMED OF THE ISSUE WITH THE CYLINDERS. I AM LOOKING INTO THE LEMON LAWS IN GEORGIA. IT IS INSANE THAT THE WARRANTY WILL ONLY COVER AN ENGINE WITH THE SAME PROBLEM, ONLY LESS MILES FOR 2400. SO IN ORDER TO GET AN ENGINE THAT I FEEL SAFE WITH MY CHILDREN IN THE CAR, I HAVE TO COME OUT OF POCKET ANOTHER 3000. I WILL ALSO HAVE TO REPLACE THE CATALYTIC CONVERTERS AS A RESULT OF THE WEAR ON THE ENGINE FROM HONDA'S FAULTY DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315588March 2, 2020
WHEELS
I PURCHASED THIS VEHICLE 2 MONTHS AGO AND I HAVE LESS THAN 2000 MILES ON VEHICLE. IT HAS BRIDGESTONE TIRE AND THE DRIVER SIDE REAR TIRE BLEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315720March 2, 2020
ELECTRICAL SYSTEM
THE ISSUE STARTED WITH CRACKING/POPPING IN THE SPEAKERS. WE THEN GET A WARNING SAYING "CHECK TUNER" AND THEN THE INFOTAINMENT SYSTEM AND THE DISPLAY BEHIND THE STEERING WHEEL SHUTDOWN. WE LOSE ALL SAFETY INFORMATION PROVIDED BY THE INFOTAINMENT SYSTEM AS WELL AS THE SPEEDOMETER. THIS HAPPENS FREQUENTLY DURING DRIVING AND MEANS WE HAVE NO WAY OF TELLING HOW FAST WE ARE GOING. USUALLY THE SYSTEM STARTS BACK UP. HOWEVER, ON THREE SEPARATE OCCASIONS THE INFOTAINMENT SYSTEM HAS NOT RESTARTED EVEN WHEN THE CAR WAS SHUT DOWN. ON THE MOST RECENT OCCASION BOTH THE INFOTAINMENT SYSTEM AND THE DISPLAY BEHIND THE DASH HAVE NOT RETURNED EVEN WHEN THE CAR IS RESTARTED. I CANNOT GET THE CAR TO THE DEALERSHIP RIGHT AWAY AND CURRENTLY HAVE NO WAY TO TELL WHAT SPEED I AM GOING AS THE SPEEDOMETER LOCATED IN THE DASH DISPLAY IS OUT. THIS ISSUE HAS OCCURRED IN ALL DIFFERENT SITUATIONS. IT HAS OCCURRED WITH OUR CAR ON THE HIGHWAY, CITY STREETS, AND PARKED. IT HAS EVEN OCCURRED WHILE BACKING UP. THIS IS A SERIOUS SAFETY ISSUE. NOT ONLY IS IT DISTRACTING DRIVING WITHOUT SPEEDOMETER IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315393March 1, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I CAME TO A COMPLETE STOP AT A VERY BUSY INTERSECTION. THE IDLE START/STOP KICKED IN. WHEN I WENT TO REMOVE MY FOOT FROM THE BRAKE TO THE GAS TO GO ACROSS THE BUSY INTERSECTION, MY PILOT COMPLETELY DIED. THIS LEFT ME STRANDED AT A STOP SIGN AT A VERY BUSY INTERSECTION FOR OVER 2 HOURS WAITING FOR A TOW TRUCK. AFTER A COUPLE OF DAYS AT THE DEALERSHIP, THEY SAID IT WAS 'JUST A SOFTWARE UPDATE'. IT IS A KNOWN ISSUE BUT THEY ARE ONLY FIXING IT WHEN IT AFFECTS A VEHICLE. NO RECALL??!!!! I WOULD LOVE TO BE ABLE TO UPLOAD MY VIDEO THAT I TOOK WHEN THIS ALL HAPPENED SO YOU COULD SEE WHAT MY DASH LOOKED LIKE WHEN I KEPT TRYING TO START MY CAR BACK UP. THE WEEK PRIOR TO THIS, THE PHOTO SHOWS WHAT NOTICE POPPED UP ON MY DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315396March 1, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ON FRIDAY, 2/21, THE 'EMISSIONS SYSTEM PROBLEM' CAME ON MY DASH (AGAIN). DROPPED IT OFF AT THE DEALER ON MONDAY, 2/24. WE WERE TOLD THE FUEL INJECTORS ALL NEEDED TO BE REPLACED. THEN WE GOT A CALL BACK THAT AFTER THEY GOT IN THERE, ALL THE SEALS NEEDED TO BE REPLACED TOO. I HAVE ONLY HAD THIS BRAND NEW CAR FOR 4 YEARS & 4 MONTHS. VERY DISAPPOINTED IN HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312211February 29, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR SHUTS DOWN COMPLETELY T A STOP POSITION AND COMPUTER READOUT INSTRUCTIONS ARE TO PUT THE CAR IN PARK AND THEN GO THRU INITIAL START ACTIONS. PURCHASED CAR IN FEB 2019, PROBLEM STARTED WITHIN DAYS OF PURCHASE. RETURNED IT TO DEALER MULTIPLE TIMES WITH NO IMPROVEMENT, FEB 26TH 2020 TOOK CAR TO DEALER AGAIN DUE TO THIS PROBLEM AND THE RADIO EFFECTED THE LAST SHUT DOWN TIME WITH A LOUD BUZZING NOISE. WAS INFORMED THEY WOULD HAVE TO KEEP CAR OVERNIGHT SO THE VALVE CLEARANCE COULD BE CHECKED WHILE CAR WAS COOL. I HAVE FOUND THAT THIS PROBLEM HAS BEEN ONGOING FOR FOUR YEARS. IT IS UNSAFE AND VERY NERVE RACKING WHEN YOUR CAR DIES THROUGH NO FAILURE OF THE DRIVER AND OTHER IMPATIENT MOTORIST SOUNDING THEIR HORN BECAUSE YOU AREN'T MOVING. ONE HAS TO WORRY ABOUT ONE OF THOSE IMPATIENT DRIVERS NOT PAYING ATTENTION TO WHAT'S GOING ON AND HITTING THEIR GAS PEDAL WHEN THE TRAFFIC LIGHT GOES GREEN AND ALL OF A SUDDEN YOU ARE REAR ENDED. FOUR YEARS IS LONG ENOUGH, EVEN I REALIZE THAT THIS PROBLEM DIDN'T START WITH THESE CARS UNTIL THE INTRODUCTION OF THE ELECTRONIC COMPUTER SHIFTING AND THE AUTO STOP SHUT DOWN PROCESS WAS INTRODUCED IN THESE CARS. THIS SHUT DOWN OF THE ENGINE HAS ONLY HAPPENS ON PUBLIC STREETS AND WHEN THE VEHICLE IS STATIONARY. HONDA OF GAINESVILLE, FL HAS AN OPEN CASE ON MY VEHICLE. RECORDS ARE ON HAND IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312049February 28, 2020
POWER TRAIN
MY CAR MAKES A GRINDING NOISE AROUND 40-45 MPH. THIS HAS BEEN IDENTIFIED AS AN ONGOING PROBLEM WITH THIS AND SEVERAL OTHER MODEL YEARS WITH THE TRANSMISSION TORQUE CONVERTER. THIS HAPPENS ANYTIME I AM ACCELERATING PAST 40 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312137February 28, 2020
ELECTRICAL SYSTEM
THE AUTO ENGINE IDLE STOP SYSTEM PROBLEM WARNING MESSAGE PRESENTED. DEALERSHIP CANNOT FIND ANYTHING WRONG- BUT LIGHT APPEARS IN DASHBOARD WHEN CAR IS TURNED OFF AND WILL NOT ALARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311806February 27, 2020
ELECTRICAL SYSTEM
KEYLESS START IDIOT LIGHT KEEPS COMING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311877February 27, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WHEN COMING TO A COMPLETE STOP, THE AUTO START/STOP WILL FAIL RANDOMLY. THIS THEN LEAVES THE DRIVER STUCK FOR UP TO 1 MINUTE IN TRAFFIC WITH THE CAR UNRESPONSIVE TO THE START BUTTON. THIS ISSUE HAS BEEN BROUGHT TO HONDA SERVICE STATIONS IN BOTH GEORGIA AND OHIO. AFTER REPLACEMENTS OF BATTERIES, AS PER HONDA RECOMMENDATIONS, THERE IS STILL NO REMEDY FOR THE PROBLEM. A DRIVER COULD EASILY BE REAR-ENDED AND ULTIMATELY HARMED WHEN LEFT STRANDED ON A BUSY STREET WITH NO ABILITY TO START THE CAR BACK IN A TIMELY FASHION. WHEN PROGRESSING FROM FIRST TO SECOND GEAR, THIS MODEL VIOLENTLY JERKS. THIS HAPPENS DESPITE TIMELY SERVICE EXCLUSIVELY ONE AT HONDA SERVICE STATIONS. EACH TIME IT IS REPORTED, MY WIFE IS TOLD THAT IT IS NORMAL FOR THIS VEHICLE. ULTIMATELY IT APPEARS TO BE A TRANSMISSION ISSUE TO WHICH HONDA WILL NOT ADMIT FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311955February 27, 2020
ELECTRICAL SYSTEM
WITH ONLY ABOUT 1200 MILES ON MY NEW 2020 HONDA PILOT, I STARTED TO HEAR LOUD POPPING AND CRACKLING SOUNDS COMING FROM MY SPEAKERS. ON THE FIRST TRIP TO THE DEALERSHIP THEY SAID THEY REPLACED THE AMP ON THE INFOTAINMENT SYSTEM. THAT LASTED FOR ABOUT 2 MILES, THEN IT STARTED TO DO IT AGAIN, THIS TIME WITH THE INFOTAINMENT SYSTEM LED SCREEN GOING BLACK FOR SEVERAL MINUTES THEN REBOOTING MULTIPLE TIMES BEFORE FINALLY COMING BACK ON. ON MY SECOND TRIP TO THE DEALERSHIP, THEY TOLD ME THAT THEY ADJUSTED THE WIRING HARNESS AND TIGHTENED A FEW SCREWS. THIS TEMPORARY FIX DID LAST ABOUT 4 WEEKS, BUT THE PROBLEM CAME BACK WITH A VENGEANCE. THIS TIME, IN ADDITION TO THE POPPING AND CRACKLING SOUNDS THAT ARE ANNOYING IN ITSELF, BOTH LED SCREENS, THE INFOTAINMENT ONE AND MY INSTRUMENT PANEL ONE ARE CONSTANTLY REBOOTING AND STAYING OUT FOR LONG PERIODS OF TIME EACH. IN ADDITION, THE SCREEN PANEL DOES FEEL HOT TO THE TOUCH NOW WHEN THIS HAPPENS. SO, ON MY THIRD TRIP TO THE DEALER WE DISCUSSED THIS AND THEY KEPT MY VEHICLE FOR A COUPLE DAYS SO THEY CAN LOOK IT OVER... WHEN I PICKED IT UP I WAS TOLD THAT THEY COULDN'T REPLICATE THE PROBLEM AFTER DRIVING IT FOR ABOUT 18 MILES OVER 2 DAYS. THEY ALSO INFORMED ME THAT THEY CONTACTED HONDA DIRECTLY AND WERE TOLD THAT THEIR ENGINEERS ARE AWARE OF THESE ISSUES BUT DON'T HAVE A "FIX" YET. SO A DAY AFTER LEAVING THE DEALERSHIP THE INSTRUMENT PANEL AS WELL AS THE INFOTAINMENT CENTER WENT BLACK/COMPLETELY OUT WHILE I WAS GOING DOWN A BUSY INTERSTATE. I COULD NOT TELL MY SPEED NOR ANY OTHER VEHICLE DATA AS THE INSTRUMENT PANEL WAS DEAD. WHILE THE INFOTAINMENT CENTER GOING OUT IS BAD, HAVING NO INSTRUMENT PANEL IS VERY DANGEROUS AND A MAJOR SAFETY CONCERN. I'M WORRIED THIS IS ONLY THE BEGINNING OF SOMETHING MORE SERIOUS WHICH IS GOING TO CAUSE A FATAL CRASH. THERE NEEDS TO BE A NATIONWIDE RECALL IMMEDIATELY!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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