Honda Pilot Complaints

9,418 consumer complaints on file.

#11322363April 27, 2020
ELECTRICAL SYSTEM
THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN WHILE DRIVING, INCLUDING THE MAIN DISPLAY WHICH HAS THE SPEEDOMETER. THE SPEAKERS MAKE AN ENORMOUS CRACKING SOUND BEFORE, DURING AND AFTER THE SHUT DOWN. IT IS A HUGE SAFETY ISSUE AND MAKES THE CAR AN UNSAFE VEHICLE TO DRIVE. IT APPEARS HONDA HAS KNOWN ABOUT THIS ISSUE WITH NO FIX, BUT HAS CONTINUED TO SELL UNSAFE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322058April 23, 2020
ELECTRICAL SYSTEM
MALFUNCTION BACKUP CAMERA, INFOTAINMENT SYSTEM, ODOMETER DISPLAY: SINCE AROUND 1 MONTH AFTER PURCHASING THE CAR, VEHICLES ODOMETER DISPLAY AND INFOTAINMENT SYSTEM DISPLAY BLACKS OUT AND MALFUNCTIONS DURING DRIVING ALMOST DAILY. ALONG WITH THIS THE SOUND SYSTEM CRACKLES. IT ONLY RESETS ONCE THE VEHICLE IS COMPLETELY OFF. THE MALFUNCTION IS PRESENT WHETHER THE VEHICLE IS STATIONARY OR IN MOTION. ALSO, DURING THIS TIME WE ARE UNABLE TO USE THE BACK UP CAMERA AS NO DISPLAY IS SEEN ON THE INFOTAINMENT SYSTEM. THIS HAS CAUSED MULTIPLE NEAR MISS FROM ACCIDENTS DURING DRIVING IN THE HIGHWAYS (AS DRIVER CAN GET DISTRACTED/SCARED FROM THE CRACKLING SOUNDS) AND BACKING UP. ALSO WHEN THE ODOMETER GOES BLACK, WE ARE UNABLE TO SEE THE SPEED OF THE CAR HENCE INCREASES THE LIKELIHOOD OF EXCEEDING SPEED LIMIT UNKNOWINGLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322059April 23, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2006 HONDA PILOT. THE CONTACT STATED WHILE REVERSING OUT OF A PARKING SPOT, THERE WAS AN ABNORMAL BOOMING NOISE WAS DETECTED, AND THE FRONT PASSENGER'S SIDE OF VEHICLE LOWERED TO GROUND. THE CONTACT PLACED THE VEHICLE IN PARK AND NOTICED THE FRONT PASSENGER WHEEL WAS NOT INLINE WITH VEHICLE BUT IN AN ABNORMAL POSITION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT BUSHING, BALL JOINT, CONTROL ARM, AND AXLE WERE FRACTURED. THE VEHICLE WAS TOWED TO WASHTENAW AUTO CARE CENTER (3090 WASHTENAW AVE, YPSILANTI, MI 48197 (734)434-4000) WHERE THE VEHICLE WAS DIAGNOSED WITH A MECHANICAL FAILURE OF THE FRONT COMPLIANCE BUSHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS REFERRED TO FISHER HONDA (15 E MICHIGAN AVE, YPSILANTI, MI 48198 (734) 483-0323) FOR ASSISTANCE. THE FAILURE MILEAGE WAS 147,840.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322065April 23, 2020
FUEL/PROPULSION SYSTEM
STARTED CAR IN THE MORNING AND MULTIPLE WARNING LIGHTS APPEARED - CAR WORKED JUST FINE THE NIGHT BEFORE WHEN IT WAS PARKED. TOOK IT TO DEALER TO DIAGNOSE AND IT CAME BACK WITH CODE P0304 AND A RECOMMENDATION TO REPLACE ALL FUEL INJECTORS AND RAILS (PIPES) FOR A TOTAL COST OF $1,311.19. CAR ONLY HAD 46,473 MILES. I BOUGHT IT BRAND NEW AND HAVE HAD ON TIME SERVICE ALWAYS AND ONLY SERVICED BY DEALER. CAN PROVIDE REPAIR INVOICE IF NEEDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322090April 23, 2020
AIR BAGS
AVISO URGENTE DE SEGURIDAD POR INFLADOR DEFECTUOSO DE BOLSAS DE AIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322030April 23, 2020
STEERING, SUSPENSION
STEERING HAS FELT LOOSE FOR AS LONG AS I REMEMBER. TIRES WERE LASTING ONLY 15K MILES AND FRONT BRAKES GO BAD YEARLY. I HAVE A GOOD 1 TO 2 INCHES OF PLAY TURNING THE WHEEL TO BOTH LEFT AND RIGHT. I ASKED MULTIPLE MECHANICS TO TIGHTEN THE STEERING COLUMN DOWN INCLUDING HONDA SERVICE DEPARTMENT MECHANICS BUT THEY SAID IT COULDN'T BE DONE. WHEN I MOVED FARTHER AWAY FROM MY KIDS SCHOOL IN 2018 I HAD THE CAR INSPECTED BY HONDA FOR ANYTHING WRONG SINCE NOW MY KIDS WILL BE COMMUTING 25 MILES TO SCHOOL AND BACK IN IT. SERVICE TOLD ME MY BUSHINGS WERE BAD. MY CAR HAD ABOUT 40K MILES ON IT AT THAT TIME. ALSO AT THAT TIME NO ONE MENTIONED THAT THE PART WAS PREVIOUSLY ON AN EXTENDED WARRANTY OR THAT THERE WAS A RECALL ON THE SPINDLE NUTS THAT WEREN'T TIGHTENED DOWN CORRECTLY NOR DID I RECEIVE NOTIFICATION FROM HONDA REGARDING THOSE ISSUES. FROM WHAT I READ ONLINE ABOUT THESE PARTS IS THAT THEY ARE A HUGE SAFETY ISSUE AS YOU CAN LOSE CONTROL OF YOUR VEHICLE AT ANYTIME. I REALLY FEEL THAT THE BUSHINGS WENT BAD FROM THE FACT THAT THE SPINDLE NUTS WEREN'T TIGHTENED DOWN AND EVERYTHING HAS BEEN JIGGLING AROUND AND ADDING STRAIN TO THE REST OF THE SUSPENSION. I THINK THE EXTENDED WARRANTY ON THE BUSHINGS WASN'T ENOUGH. HONDA NEEDS TO RECALL THOSE PARTS AS WELL. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321898April 22, 2020
ELECTRICAL SYSTEM, ENGINE
WE OWN A 2016 HONDA PILOT ELITE WITH AUTO START/STOP FEATURE. THE VEHICLE HAS APPROXIMATELY 78,000 MILES AND BEGAN EXHIBITING ISSUES WITH THE AUTO START/STOP FEATURE. WHEN STOPPED AT ANY LOCATION, THE AUTO STOP ENGAGES AND TURNS OFF THE ENGINE AND SHOULD RESTART WHEN YOU LIFT YOUR FOOT OF THE BRAKE; BUT IT IS NOW TURNING ALL THE POWER TO THE VEHICLE OFF (RADIO OFF, A/C OFF, DASH LIGHTS OFF). IN SOME CASES THE DASH WILL FLICKER WITH AND DASH LIGHTS WILL ELIMINATE FOR A SECOND. AS A RESULT YOU CANNOT MOVE THE VEHICLE AND ARE STUCK IN A DANGEROUS PLACE (CAN'T PUT THE VEHICLE IN NEUTRAL, NO POWER). THIS HAS HAPPENED TO US ON NUMEROUS OCCASIONS; AT STOP LIGHTS WHERE CARS BEHIND YOU GET FRUSTRATED AND HONK THEIR HORNS (TAKES SEVERAL MINUTES TO START BACK UP IF YOU ARE LUCKY) AND MOST CONCERNING IS IF YOU ARE IN THE MIDDLE OF THE INTERSECTION AND ABOUT TO MAKE A RIGHT TURN, WHILE WAITING TO MAKE THE TURN, THE VEHICLE SHUTS OFF ' NOW WE ARE STUCK IN THE INTERSECTION WITH TWO KIDS IN THE VEHICLE. NOW ONCOMING TRAFFIC IS EITHER FAST APPROACHING OR HONKING BECAUSE WE ARE BLOCKING THE LANE. WE HAVE BEEN ALMOST STRUCK ON SEVERAL OCCASIONS. THE ONLY WORK AROUND IS TO TURN THE AUTO START/STOP FEATURE OFF (PUSHING THE BUTTON) WHEN YOU FIRST GET IN THE VEHICLE, BUT IF YOU FORGET ' WE MIGHT GET KILLED. I TOOK IT TO THE HONDA DEALER AND THEY CLAIM THEY HAVE NEVER HEARD OF THIS ISSUE. MY BATTERY TESTED FINE. I LOCATED NUMEROUS HONDA PILOT POSTS ONLINE THAT INDICATE THIS IS A COMMON PROBLEM, DATING BACK TO THE 2016, BUT NO ONE IS HELPING THE CONSUMER. I DON'T UNDERSTAND WHY THERE IS A DELAY IN REPAIRING THIS ISSUE; IT IS NOT JUST A GENERAL INCONVENIENCE, IT IS A SAFETY RISK. WE ARE FRUSTRATED AND SCARED. IF WE TRADE THE VEHICLE FOR ANOTHER CAR, WHAT HAPPENS TO THE NEXT FAMILY THAT PURCHASES THIS VEHICLE ' DO THEY SUFFER THE FATAL OUTCOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321759April 21, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM ERROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321823April 21, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2003 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, TO AVOID COLLIDING WITH ANOTHER VEHICLE, HE TURNED THE STEERING WHEEL TO THE LEFT THEN TO THE RIGHT AND LOSS CONTROL OF THE WHEEL. THE CONTACT CRASHED INTO A DEEP DITCH AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A JUNK YARD. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSES OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE CONTACT STATED THAT HE WENT TO FLOW HONDA OF STATESVILLE DEALER (1003 FOLGER DR, STATESVILLE, NC 28625) AND INFORMED THEM OF THE FAILURE AND SHOWED PICTURES OF THE ACCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11321675April 20, 2020
ELECTRICAL SYSTEM
2016 PILOT ALONG WITH OTHER MAKES AND MODELS ARE SHOWING KEYLESS START SYSTEM ERROR BETWEEN 30,000 AND 65,000 MILES. VEHICLES HAVE TROUBLE STARTING IGNITION DUE TO FAULTY PUSH BUTTON IGNITION SWITCHES AND MODULES. THIS ISSUE CAN CAUSE OCCUPANTS TO BE LOCKED IN THE VEHICLE AND POTENTIALLY UNABLE TO TURN VEHICLE OFF INSIDE COVERED GARAGES. THIS IS A SAFETY ISSUE FOR WHICH HONDA I HAS BEEN AWARE OF FOR SOME TIME. ISSUE HAS OCCURRED WHILE STATIONARY AND IN MOTION. THIS ISSUE HAS ALSO OCCURRED WHILE INSIDE MY HOME GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320996April 13, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
LAST WEEK 4/8/2020, MY 2020 HONDA PILOT ELITE STARTING MAKING CRACKING NOISES THROUGH THE SPEAKERS WHILE DRIVING. A COUPLE OF SECONDS LATER THE ENTIRE RADIO, NAVIGATION, AND INFORMATION CENTER WITH SPEEDOMETER, GAS AND OTHER VITAL INFORMATION OF ENGINE SYSTEMS WENT BLACK. THE SYSTEM CAME UP AND STATED THAT IT WAS REBOOTING AND DID NOT HAVE DATA ACCESS. I CALLED THE DEALER AND THEY TOLD ME HOW TO CONDUCT A HARD REBOOT. I DID THIS AND IT WORKED FOR ABOUT 20 MINUTES AND THEN DID IT AGAIN. WHEN I CALLED THE HONDA DEALERSHIP BACK THEY STATED THAT HONDA WAS AWARE OF THE PROBLEM BUT DID NOT YET HAVE A SOFTWARE FIX FOR THE PROBLEM. DURING MY RESEARCH ON THE INTERNET, I HAVE FOUND THAT THIS IS A HUGE ISSUE WELL DOCUMENTED ON THE INTERNET FOR 2017 - 2019 MODEL PILOTS. IN FACT THERE IS A CLASS ACTION LAWSUIT FOR THOSE MODEL YEARS FOR THE SAME EXACT ISSUE. BUT NOW, HAVING BEEN TO THE NHTSA SITE, I SEE THAT IT IS ALSO AN ISSUE FOR NEW 2020 MODELS WITH VERY LOW MILEAGE. THIS IS A BIG PROBLEM AND NEEDS TO BE INVESTIGATED IMMEDIATELY AS EVERYTHING THAT THE DRIVER NEEDS TO SAFELY MONITOR THEIR DRIVING IS AFFECTED BY THIS PROBLEM AND VEHICLE OWNERS ARE NOT GETTING HELP FROM THEIR LOCAL HONDA DEALERSHIP SERVICE DEPARTMENTS. A NATIONAL RECALL FOR SAFETY NEEDS TO BE ISSUED RIGHT AWAY AND PRESSURE ON HONDA TO FIND A SOLUTION AND FIX SHOULD BE REQUIRED BY LAW! OUR LOCAL HONDA DEALERSHIP DID STATE THAT THERE APPEARS TO BE A PROBLEM WITH THE WIRING HARNESS, BUT IT ONLY TEMPORARILY FIXES THE ISSUE AFTER BEING REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321039April 13, 2020
ELECTRICAL SYSTEM
I HAD TO PRESS MY START BUTTON MULTIPLE TIMES FOR THE VEHICLE TO START. THE VEHICLE WOULD DISPLAY A MESSAGE 'KEYLESS START SYSTEM PROBLEM'. UPON REPLACING THE START/STOP BUTTON, IT APPEARS TO HAVE FIXED THE ISSUE. I FOUND MULTIPLE INSTANCES OF THIS HAPPENING TO OTHERS ONLINE WITH THE 2016 PILOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320932April 13, 2020
ENGINE
THIS IS A 2016 HONDA PILOT AND THE ENGINE STUTTERS/JUDDER BETWEEN 30-50 MILES PER HOUR APPARENTLY IT IS A COMMON PROBLEM, WENT TO THE DEALER FLUSHED THE TRANSMISSION WAS GOOD FOR 6 MONTHS THEN BACK, I THINK THERE IS A DESIGN PROBLEM AS MANY ARE DESCRIBING SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320827April 11, 2020
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM RANDOMLY SOMETIMES DOESN'T LOCK THE DOORS WITH THE REMOTE, OR WON'T HONK AND LIGHTS WON'T FLASHWHEN LOCKING THE DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320101April 3, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR STALLS AND DOES NOT RESTART. CAR HAS AUTO IDLE STOP FEATURE. WHEN I COME TO A COMPLETE STOP, THE CAR COMPLETELY DIES AND CANNOT BE RESTARTED. NO EMERGENCY LIGHT, NO LIGHTS ON DASHBOARD, CANNOT LOCK CAR, CANNOT PUT INTO NEUTRAL, MUST BE TOWED. CAR FIRST STARTED STOPPING AT STOP LIGHTS IN CITY STREETS IN 2017. WOULD TAKE A FEW ATTEMPTS TO RESTART. BROUGHT TO DEALER TO STATE MY CONCERN THAT IT WOULD HAPPEN IN THE FREEWAY AND THEY CHECKED AND SAID EVERYTHING WAS FINE. ON 3/19/20, DRIVING IN THE FREEWAY, I HAD TO STOP FOR TRAFFIC. CAR DIED COMPLETELY. I COULDN'T EVEN TURN ON THE EMERGENCY LIGHT. I HAD TO OPEN MY DOOR A LITTLE BIT, STICK MY ARM OUT AND WAVE FOR ONCOMING TRAFFIC BEHIND ME. SEMI TRUCKS WERE QUICKLY CHANGING LANES TO AVOID REAR-ENDING ME. IT WAS THE MOST FRIGHTENING INCIDENT THAT HAS EVER HAPPENED TO ME. CAR WAS TOWED TO DEALER AND THEY SAID IT WAS A TRANSMISSION SENSOR ERROR AND CLAIMED TO HAVE FIXED IT. 4/2/20 AS MY DAUGHTER AND I WERE EXITING THE FREEWAY, THE PROBLEM OCCURRED AGAIN. WE STOPPED AT THE LIGHT AT THE END OF THE EXIT WHEN THE CAR JUST STALLED. AGAIN TOTALLY DEAD. IT'S JUST A PARKED CAR THAT CANNOT BE RESTARTED. CAR WAS TOWED TO DEALER. I DON'T KNOW WHAT'S WRONG WITH IT. THE DEALER'S ATTEMPTS TO FIX IT DID NOT WORK. THE DEALER WAS CLOSED WHEN WE DROPPED IT OFF TONIGHT. THIS IS A VERY DANGEROUS SITUATION. THE CAR JUST DIES AND WILL NOT RESTART. THERE IS NOT EVEN A WAY TO TURN ON THE EMERGENCY BLINKING LIGHTS TO ALERT OTHER MOTORISTS OF A STALLED CAR. HAD THIS INCIDENT HAPPENED IN THE DARK, MY DAUGHTER AND I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320041April 2, 2020
ELECTRICAL SYSTEM
VEHICLE GETS KEYLESS START IGNITION PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319799March 31, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2005 HONDA PILOT. THE CONTACT STATED THERE WAS AN ABNORMAL BUMPING SOUND COMING FROM THE REAR END OF THE VEHICLE. THE SOUND WAS HEARD INTERMITTENTLY. THE VEHICLE WAS TAKEN TO VAN'S HONDA LOCATED AT (2821 S ONEIDA ST, GREEN BAY, WI 54304, (920) 499-5483) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIE RODS WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319866March 31, 2020
ELECTRICAL SYSTEM
OUR PILOT HAS A "KEYLESS START SYSTEM PROBLEM" WARNING LIGHT. THERE ARE HUNDREDS OF OTHERS ON THE INTERNET WITH THE SAME ISSUE. THE COST OF REPAIR IS APX 300.00. HONDA SHOULD HAVE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319867March 31, 2020
ENGINE
HONDA PILOT ELITE DOES NOT AUTO RE-START CONDITION AFTER GOING INTO AN AUTO IDLE STOP. I TRIED TO RE-START THE VEHICLE BY PLACING THE GEAR INTO THE PARK POSITION AND PRESSING THE START BUTTON. THIS LEAVES ME STRANDED AT A STOP LIGHTS AND SIGNS AND IMPOSES RISK TO SELF AND OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319598March 28, 2020
FUEL/PROPULSION SYSTEM
ENGINE HESITATION AT LOW SPEEDS, MORE DRAMATIC GOING UPHILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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