Honda Pilot Complaints

9,418 consumer complaints on file.

#11328878June 15, 2020
SUSPENSION
FRONT LOWER CONTROL ARM BUSHING FAILED AND STARTED LEAKING. HONDA NOTIFIED THE DEALERS BUT NOT THE OWNERS LIKE ME SEE HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2015/MC-10107367-9340.PDF THE WARRANTY EXTENSION NEED TO BE 10 YEARS NOT 7 YEARS SINCE 1) THIS WAS NOT COMMUNICATED TO OWNER 2) THIS IS A QUALITY ISSUE THAT SHOWS UP EVEN BEFORE 100K MILES 3) WARRANTY EXTENSION GAVE HONDA THE BENEFIT OF 7 YEARS OR 100K MILES WHICHEVER IS LESS WHEN IT SHOULD BE WHICHEVER IS MORE SINCE ISSUE HAPPENS MAINLY AFTER YEAR 7 AND OVER 100K MILES (PUBLIC SHOULD BE PROTECTED FROM THIS QUALITY ISSUE AND NOT THE MANUFACTURER). THIS WILL COST THE PUBLIC ABOUT 1,200 DOLLARS TO REPAIR THIS DEFECT FOR SOMETHING THAT SHOULD BE RECALLED. HONDA EVEN ISSUED SERVICE BULLETIN 15-045 HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2015/SB-10107448-9340.PDF ABOUT THIS ISSUE BUT NEVER NOTIFIED OWNERS AND THE DEALER TELLS ME THIS NOW THAT THE PERIOD HAS EXPIRED. SEE COMPLAINS UNDER NHTSA ID NUMBER: 11319104, 11220490, 11218517, 11155894, 11105327, 11035765. OTHER HONDA PILOTS HAVE THE SAME PROBLEM AND EVEN MY HONDA DEALER HAS TOLD ME THAT HE HAS REPAIRED MANY OF THESE AND SAID HONDA SHOULD RECALL THEM. PLEASE MAKE HONDA EXTEND THE WARRANTY TO 10 YEARS AND/OR FIX THIS QUALITY ISSUE ON THEIR PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328882June 15, 2020
ELECTRICAL SYSTEM
THERE IS A CRACKLING NOISE COMING OUT OF THE SPEAKERS THAT BEGINS ONCE THE CAR IS PUT INTO REVERSE OR DRIVE AND CONTINUES INTERMITTENTLY WHILE DRIVING. THE CRACKLING NOISE IS EXACERBATED WHEN MAKING TURNS. SOMETIMES THE RADIO LOSES CONNECTION, AFTER WHICH THE ENTIRE DASH HAS BLANKED OUT, LOSING ALL INFORMATION PERTAINING TO ODOMETER AND MORE IMPORTANTLY, SPEEDOMETER. THIS HAS OCCURRED WHILE THE VEHICLE WAS IN MOTION, WHILE DRIVING IN A COMMUNITY. IT IS NOT ONLY A DISTRACTION WHILE DRIVING TO LOSE THIS INFORMATION, BUT ALSO A SAFETY THREAT TO NOT HAVE ANY INDICATION OF YOUR SPEED WHILE DRIVING THE VEHICLE. THE COMPONENT PART/SYSTEM OF CONCERN IS BELIEVED TO BE WIRING/ELECTRICAL. AFTER TAKING IT INTO RALPH SCHOMP HONDA TO HAVE IT DIAGNOSED TWICE, WE HAVE BEEN TOLD 'THIS ISSUE IS CURRENTLY UNDER INVESTIGATION AND CUSTOMER WILL BE CONTRACTED ONCE A FIX BECOMES AVAILABLE.' APPARENTLY, THEY ARE WAITING ON A TOOL TO COME IN FROM HONDA TO ALLOW THEM TO RESOLVE THE ISSUE. IN THE MEANTIME, WE ARE AWAITING RESOLUTION TO THIS ANNOYANCE THAT HAS WORSENED AND NOW BECOME A SAFELY HAZARD. AMERICAN HONDA IS UNREACHABLE BY PHONE (1-800-999-1009), AS THEY ARE CONTINUOUSLY EXPERIENCING 'TECHNICAL DIFFICULTIES' AND PROVIDE NO ALTERNATIVE PHONE NUMBERS OR ALTERNATIVE SUGGESTED METHOD OF COMMUNICATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328983June 15, 2020
ENGINE
CAR STALLS AT STOPS. TOOK TO DEALER THEY CHANGED BATTERY AND IT IS STILL HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329058June 15, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AT STOP LIGHT, ENGINE DIES AND CANNOT RESTART. VERY DANGEROUS, THIS HAPPENED YESTERDAY AND TODAY. THE CAR WAS SERVICED FOR SAME ISSUE ON JAN 4, 2020. WAS TOLD NEEDED SOFTWARE UPDATE. EVENTUALLY IT STARTS BUT I AM STUCK AT INTERSECTION FOR A FEW MINUTES UNTIL IT WILL RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328770June 14, 2020
ELECTRICAL SYSTEM
I AM GETTING A KEYLESS START SYSTEM ERROR. THIS COULD CAUSE THE CAR TO NOT START OR STOP. I HAVE SEEN HUNDREDS OF REPORTS OF THIS HAPPENING ON THESE YEAR/MAKE/MODEL AND THERE IS SOMETHING FAULTY IN THESE SWITCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328768June 14, 2020
ELECTRICAL SYSTEM
REMOTE SYSTEM START ERROR MESSAGE RECEIVED AND THEN THE VEHICLE WOULDN'T START. I WAS STRANDED AT A GAS STATION AND HAD TO BE TOWED. ORIGINALLY DIAGNOSED AS BATTERY AFTER I RECEIVED A JUMP. WE REPLACED THE BATTERY AND HAD NO ISSUES FOR ABOUT 4 WEEKS. NOW THE ERROR IS BACK. SEEMS TO BE A RECURRING PROBLEM FOR 2016 PILOTS BASED ON MY RESEARCH. THIS NEEDS TO BE A RECALL ISSUE FOR HONDA TO FIX!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328813June 14, 2020
ELECTRICAL SYSTEM
THIS ISSUE HAS HAPPENED SEVERAL TIMES SINCE BUYING THE PILOT IN 2019. WHILE DRIVING THE CAR, THE INFOTAINMENT SYSTEM FREEZES UP AND STOPS WORKING. THE USE OF THE BACKUP CAMERA, RADIO, GPS, AND ANY OF THE FEATURES ON THE SCREEN ARE NOT USABLE. WE NOTICE THIS HAPPENS A LOT WHEN WE TAKE FAMILY TRIPS. THE ONLY THING DIFFERENT WE DO ON TRIPS IS PACK THE CAR OPENING AND CLOSING THE TRUNK AND DOORS. TO GET THE SYSTEM TO WORK AGAIN YOU HAVE TO TAKE PARTS OFF TO GET TO THE CARS MAIN BATTERY AND DISCONNECT THE NEGATIVE TO RESTART THE SYSTEM. WHEN THE INFOTAINMENT SYSTEM FREEZES YOU HEAR A LOUD SCREECHING NOISE OVER THE SPEAKERS LIKE THE ELECTRONICS ARE SHORTING OUT. IS THIS COMMON WITH THE 2019 HONDA PILOT? STOPING ON TRIPS TO REMOVE CAR PARTS TO GET TO THE BATTERY IS FRUSTRATING. I'M WORRIED IF THIS COULD LEAD TO A CAR FIRE WHILE MY WIFES DRIVING WITH THE KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328695June 13, 2020
UNKNOWN OR OTHER
GOING UPHILL SUV HESITATES BETWEEN 1000 AND 2000 RPM'S. FEELS WITHOUT POWER. ONLY WAY TO AVOID IT IS TO PRESS THE PEDAL ALL THE WAY DOWN TO MAKE IT RESPOND. IT'S BEEN DOING IT FOR THREE MONTHS. MOST RECENT TIME THAT IT WAS FELT, WAS TODAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328544June 12, 2020
ELECTRICAL SYSTEM
OUR 2019 HONDA PILOT HAS BEEN MAKING STATIC LIKE POPCORN POPPING SOUNDS FOR SOME TIME. MY WIFE WENT INTO LABOR AND WE WERE RUSHING TO THE HOSPITAL IN THE POURING RAIN DRIVING ON THE HIGHWAY, AND THE POPPING SOUND STARTED AGAIN AND ALL THE ELECTRONICS SHUT DOWN. I WAS UNABLE TO SEE THE SPEED, NAVIGATION ETC. AND IT FELT QUITE DANGEROUS. WE TOOK THE CAR IN FOR SERVICE AND WE WERE TOLD THAT A RESET HAD BEEN PERFORMED AND ALL THE ELECTRONICS SHOULD FUNCTION NORMALLY. JUST THIS PAST FRIDAY, I WAS DRIVING MY DAUGHTER IN THE CAR AFTER THE ISSUE WAS SUPPOSEDLY FIXED, AND THE POPPING STARTED AGAIN, I ASKED HER TO TAKE OUR HER PHONE TO VIDEO THE SOUNDS, AND MOMENTS LATER SHE GOT A SECOND VIDEO OF ALL THE ELECTRONICS SHUTTING DOWN AGAIN. VERY FRIGHTENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328174June 10, 2020
ELECTRICAL SYSTEM
THE FOLLOWING ERROR CODE APPEARED SEVERAL DAYS AGO; KEYLESS START SYSTEM PROBLEM. HONDA INFORMED ME THAT THE PUSH BUTTON STARTER REQUIRED REPLACEMENT. I INSTALLED THE NEW UNIT AS INSTRUCTED, AND THE ERROR MESSAGE WENT AWAY. TODAY (TWO DAYS LATER) THE ERROR MESSAGE RE-APPEARED. I HAVE SINCE NOTICED THAT THERE ARE MANY PROBLEMS REPORTED ONLINE BY HONDA VEHICLE OWNERS ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328005June 9, 2020
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM TO THE COMMUNICATION HUB IS FAULTED. THE ENTIRE CONSOLE GOES OFF IN THE MIDDLE OF THE DRIVE INCLUDING THE SPEEDOMETER AND OTHER ASPECTS OF THE COMMUNICATION CONSOLE. AT TIMES IT REBOOTS IN FEW MINUTES AND OTHERS IT HAS STAYED BLANK FOR OVER 10 MINUTES AND ONCE IT WAS TOTALLY SHUT DOWN TILL I TOOK IT TO THE DEALERSHIP FOR REPAIR. THIS HAPPENS IN MOTION. THE DEALERSHIP HAS TO REPAIR FOR TWO DAYS WITH THE HELP OF THE HONDA FACTORY. NOW THE PROBLEM IS RESURFACING AGAIN SLOWLY AS IT DID THE FIRST TIME. FIRST IT WILL START REBOOTING WITHIN FEW MINUTES (HAPPENED FEW TIMES NOW), NOW IT IS TAKING FEW MINUTES TO REBOOT AND ANDROID AUTO IS TOTALLY DISCONNECTED NOW (SECOND STAGE AS PREVIOUSLY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328061June 9, 2020
ELECTRICAL SYSTEM
I PURCHASED MY 2020 HONDA PILOT ON 12/9/2019. IT HAS BEEN 6 MONTHS AND EACH TIME WHILE DRIVING, I HEAR A LOUD, "CRACKLING" SOUND COMING FROM THE DASHBOARD, PRESUMABLY THE SPEAKERS. THIS HAPPENS EVEN WHEN THE AUDIO SYSTEM IS OFF. AT TIMES, WHEN THE RADIO IS PLAYING, IT WILL DISCONNECT AND IT SOUNDS LIKE AN ELECTRICAL SHORT. ALSO, THE DOOR LOCK BUTTON WHEN DEPRESSED MAKES A CRACKLING SOUND. THIS IS ALL EXTREMELY DISTRACTING WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327715June 8, 2020
STRUCTURE:BODY
THE PAINT IS PEELING BETWEEN THE WINDSHIELD AND THE MOONROOF. THIS VEHICLE IS STORED INSIDE A GARAGE AND THERE IS NO REASON WHY THE PAINT SHOULD BE PEELING. THE LOCAL DEALERSHIP, CAPE GIRARDEAU HONDA STATED THERE IS NOT EXTENDED RECALL FOR THIS ISSUE AND I'VE EMAILED HONDA CORPORATE CUSTOMER SERVICE AND HAVE YET TO GET A RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327827June 8, 2020
ENGINE
STALLING WHILE AT STOP OR GOING DOWNHILL AT LOW SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327864June 8, 2020
ELECTRICAL SYSTEM
I WAS STOPPED AT A STOP LIGHT AND MY AUTO IDLE KICKED IN. WHEN I TOOK MY FOOT OFF OF THE BRAKE THE ENGINE DIED AND WOULDN'T START BACK UP. I WAS STUCK IN THE STREET, BLOCKING TRAFFIC. I TRIED TO RESTART THE VEHICLE MULTIPLE TIMES WITH NO SUCCESS. AFTER THE TOW TRUCK ARRIVED, THE ENGINE WAS JUMPED AND I DROVE IT TO THE DEALERSHIP. BATTERY WAS CHECKED AND IT WAS FINE. THEY HAVE BEEN UNABLE TO REPEAT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327894June 8, 2020
ELECTRICAL SYSTEM
THE CAR DISPLAYS KEYLESS START SYSTEM PROBLEM. THE PROBLEM STARTED OVER A YEAR AGO AND I WAS CHARGED $140 TO RUN DIAGNOSTICS BUT NOTHING CAME BACK AS AN ANSWER. THE PROBLEM STILL PERSISTS! I BOUGHT THIS CAR BECAUSE OF IT'S SAFETY FEATURES, AND NOW I DO NOT FEEL SAFE EVERY DAY BECAUSE I AM ALWAYS WONDERING IF THE CAR WILL START. I HAVE THREE KIDS AND MANY RESPONSIBILITIES. MY HUSBAND AND I HAVE BOUGHT A HONDA CIVIC, HONDA CR-V, HONDA ELEMENT AND A 2007 HONDA PILOT BUT HAVE NEVER EXPERIENCED A NAGGING PROBLEM LIKE THIS ONE BEFORE. PLEASE ADVISE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327617June 7, 2020
ELECTRICAL SYSTEM, ENGINE
JULY OF 2019: WIFE COMPLAINS THE VEHICLE STARTS BACK UP UNDER PROTEST FROM THE START STOP SYSTEM WHEN DRIVING IN STOP AND GO TRAFFIC (MORE SO ON HOT DAYS) ON CITY STREETS. EVENTUALLY, VEHICLE INTERMITTENTLY STALLS WHEN SHE TRIES TO RESUME TRAVEL FROM START STOP MODE. VEHICLE EVENTUALLY RESTARTS AFTER 120 SECONDS OR MORE. PROBLEM OCCURS ON MULTIPLE OCCASIONS. VEHICLE TAKEN TO DEALER, DEALER CLAIMS THEY CANNOT REPLICATE THE PROBLEM. HOWEVER, TESTING SHOWS A BAD CELL IN THE BATTERY (JUST OUT OF WARRANTY). BATTERY REPLACED. PROBLEM SEEMS TO BE SORTED TEMPORARILY (ALTHOUGH MY WIFE ROUTINELY DISABLES THE START STOP FUNCTION TO AVOID THE POTENTIAL PROBLEM). MAY OF 2020: SAME PROBLEM AS BEFORE, CAR STALLS WHEN TRYING TO RESUME TRAVEL AFTER START STOP MODE. VEHICLE WON'T RESTART FOR A FEW MINUTES AND CANNOT BE PUSHED OUT OF HARMS WAY. IT STANDS TO REASON THAT THE ISSUE IS PROBABLY NOT THE BATTERY, THE BATTERY IS OEM AND LESS THAN A YEAR OLD. THE MOST WORRISOME ASPECT OF THE SITUATION IS THIS. WHEN THE VEHICLE STALLS (I.E., THE ENGINE IS NOT RUNNING) THE VEHICLE CANNOT BE PLACED IN NEUTRAL (WITHOUT GOING UNDER THE HOOD AND USING A SPECIAL TOOL) AND PUSHED TO SAFETY. HENCE, THE VEHICLE IS ABSOLUTELY STRANDED UNTIL IT RESTARTS. THIS IS A DANGEROUS SITUATION WHEN STALLED IN RUSH HOUR TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327416June 5, 2020
ELECTRICAL SYSTEM
VEHICLE DISPLAYS KEYLESS START SYSTEM ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327235June 4, 2020
ELECTRICAL SYSTEM
IGNITION LOCK-CYLINDER/ASSEMBLY WAS DEFECTIVE AND A RECALL WAS ISSUED WHICH THE DEALER DID NOT HONOR. IGNITION KEY COULD NOT BE EXTRACTED. THE VEHICLE WAS PARK IN DRIVEWAY AND TURNED OFF TO OPEN GATE. THE KEY COULD NOT TURN NOR BE EXTRACTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327245June 4, 2020
STRUCTURE:BODY
THE PAINT ON THE ROOF AND HOOD HAVE WORN TO A POINT WHERE THE COLOR HAS CHANGED TO WHITE. IT LOOKS LIKE ALL OF THE CLEAR COAT AND BASE COLOR HAVE WORN OUT AND NOW SHOWING JUST THE PRIMARY OR WHATEVER IS USED TO PROTECT THE METAL AREA. THERE IS CURRENTLY A RECALL FROM HONDA ON SEVERAL VEHICLES THAT LOOKS EXACTLY LIKE THE DAMAGE I AM DESCRIBING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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