Honda Pilot Complaints

9,418 consumer complaints on file.

#11343716August 6, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I DRIVE AN 2020 HONDA PILOT ELITE. AFTER 6 MONTHS OF DRIVING THE CAR THE WINDSHIELD HAS STARTED MAKING NOISES. IT WOUNDS LIKE THE WINDSHIELD JUST SHATTERED OR IS SHATTERING. THE NEXT SOUND IS LIKE A THOUSAND SMALL PEDDLES HITTING THE WINDSHIELD. WHEN THE NOISE FIRST HAPPENED IT ALMOST MADE ME WRECK BECAUSE I THOUGHT SOMEONE THREW SOMETHING INTO THE WINDSHIELD. THIS HAPPENS WHEN YOU ARE DRIVING IN MOTION. I HAVE CONTACTED HONDA USA TWICE AND THE CAR HAS BEEN TO THE DEALER TWICE. ABSOLUTELY NOTHING HAS BEEN REPAIRED OR FIXED OR DONE TO TAKE CARE OF THIS ISSUE. I HAVE NOTICED OTHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343726August 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 20 TO 30 MPH, THE ENGINE REVVED UP AND THE VEHICLE STARTED JERKING. THE CONTACT STATED THAT THE VEHICLE DROVE MUCH SMOOTHER ONCE THE SPEED EXCEEDED 40 MPH. THE CONTACT STATED THAT RESEARCH SHOWED THAT DUE TO A CODING ERROR, THE TRANSMISSION OVERHEATED AND CAUSED THE TRANSMISSION FLUID TO NOT PERFORM AS NEEDED IN REGULATING THE TRANSMISSION TEMPERATURE. THE VEHICLE WAS TAKEN TO HUGHES HONDA (2260 MOODY RD, WARNER ROBINS, GA 31088, (478)449-3939) AND THE TRANSMISSION FLUID WAS CHANGED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343729August 6, 2020
ELECTRICAL SYSTEM
THE INFOTAINMENT SYSTEM MAKES STATIC NOISE THE SEEMS TO REBOOT. NETWORK COMMUNICATION LOST. DASH CONSOLE GOES BLANK FOR 1 MIN THEN SHOWS UP AGAIN. THIS HAPPENS EVER TIME YOU DRIVE THE PILOT. NO RADIO FUNCTIONALITY ANYMORE. HONDA DEALER SAYS THERE IS NO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343796August 6, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN I START MY CAR, I GET "KEYLESS START SYSTEM PROBLEM" ERROR ON THE DASHBOARD. THIS ERROR COMES SOMETIMES AND THEN GOES AWAY FOR DAYS AND THEN COMES BACK. SHOWED IT TO DEALERSHIP AND THEY DIDN'T FIND ANYTHING WRONG. I SEE LOT OF PEOPLE REPORTING THIS ERROR ON HONDA FORUMS. THE CAR FUNCTIONS PROPERLY OTHERWISE BUT I DON'T KNOW WHAT IS CAUSING THIS AND IF THERE IS ANY MAJOR PROBLEM WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343518August 5, 2020
FUEL/PROPULSION SYSTEM
MULTIPLE WARNING LIGHTS ON DASH WHEN CAR WAS TURNED ON. ENGINE IS RUNNING ROUGH AND OCCASIONAL MISFIRING, ESPECIALLY AROUND 30-40 MPH. MECHANIC TELLS ME FUEL INJECTORS ARE CLOGGED, AND POSSIBLE DAMAGE TO CATALYTIC CONVERTER. 72K MILES ON CAR SO PAST IT'S WARRANTY. SERVICE BULLETIN 18-025 ISSUED BUT I DO NOT BELIEVE IT SHOULD BE OWNER'S RESPONSIBILITY TO PAY FOR THE DAMAGE BEING CAUSED BY FAULTY FUEL INJECTORS WITH INTENSE PSI WHICH IS CAUSING METAL PARTICLES TO CONTAMINATE FUEL. THIS SHOULD WARRANT A RECALL AS IT IS A SAFETY ISSUE IF NOT REPAIRED AND HONDA SHOULD HAVE THE BURDEN OF PAYING, NOT THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343537August 5, 2020
UNKNOWN OR OTHER
NAVI-SCREEN GOES BLACK, INSTRUMENT PANEL GOES BLACK. THIS OCCURRED IN OCT.2019 WHILE ON A LONG TRIP. UNPREDICTABLE & UNRELIABLE, COULDN'T USE NAVIGATION SYSTEM AT ALL--OCCASIONALLY BOOTED UP & WOULD WORK FOR A FEW HOURS AT A TIME. CHAPMAN HONDA TUCSON WAS ABLE TO FIX THE PROBLEM BUT HAD TO KEEP OUR VEHICLE FOR MANY DAYS. HAS NOW REOCCURRED, BEGAN IN MID-JULY & CONTINUES TO MALFUNCTION CONSISTENTLY. ALTHOUGH MECHANICALLY THE VEHICLE WORKS WELL, IT IS QUITE DISTRACTING & A BIG SAFETY ISSUE FOR ME, TO HAVE NO INSTRUMENT PANEL OR OTHER VISUAL DATA TO RELY ON WHILE DRIVING. COMPUTER SCREEN/DASH PANEL/NAVIGATION SYSTEM SIMPLY QUITS; IT APPEARS TO HAPPEN INDEPENDENTLY OF THE MECHANICAL WORKING OF THE VEHICLE, IE, IN ALL SITUATIONS, ALL TIMES OF DAY OR NIGHT, ANY & ALL ROAD OR WEATHER CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343581August 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
INTERMITTENTLY RECEIVE DASH ERROR CODE "'KEYLESS START SYSTEM PROBLEM ' " IT COMES AND GOES. ALSO VEHICLE STRUGGLES TO RESTART WHEN THE A ENGINE IDLE ENGAGES AT A STOP LIGHT. THIS HAS CREATED SAFETY ISSUES IN THE WINTER WHEN I CAN'T GO AT A GREEN LIGHT OR OTHERS AREN'T PAYING ATTENTION AND MY VEHICLE WON'T START. THERE IS NO WAY TO FULLY DEACTIVATE THIS FEATURE EXCEPT TO SHUT IT OFF AFTER TURNING IN CAR EVERY TIME. THIS IS A SAFETY ISSUE THAT SERIOUSLY NEED TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343225August 4, 2020
ELECTRICAL SYSTEM
WE PURCHASED A NEW 2020 HONDA PILOT, TOURING MODEL, FROM STOKES HONDA NORTH IN NORTH CHARLESTON, SC ON JUNE 27, 2020. WITHIN SEVERAL DAYS, WE EXPERIENCED PERSISTENT STATIC COMING FROM THE FRONT SPEAKERS, WITH OR WITHOUT THE RADIO ON AND REGARDLESS OF THE VEHICLE BEING IN MOTION OR STATIONARY. THIS ISSUE RESULTED IN DISTRACTED DRIVING ON EACH OCCASION. ON JULY 14, 2020, WHILE DRIVING ON THE HIGHWAY, THE DASHBOARD PANELS WENT COMPLETELY BLACK AFFECTING THE SPEEDOMETER, TEMPERATURE GAUGE, FUEL GAUGE, NAVIGATION, CRUISE CONTROL, BACK-UP CAMERAS, ETC. THE SAME ISSUE OCCURRED SEVERAL HOURS LATER WHILE IN STREET TRAFFIC. WE WENT IN PERSON TO NOTIFY STOKES HONDA ABOUT THIS SERIOUS CONCERN AND TO INITIATE OUR WARRANTY AGREEMENT TO FIX THE PROBLEM. WE WERE ADVISED THAT THEY WERE AWARE OF THIS PROBLEM WITH HONDA PILOTS; THAT THEY KNEW OF THIS PROBLEM WHEN THEY SOLD US THE VEHICLE; AND THAT THERE WAS NOTHING THEY COULD DO TO FIX THE PROBLEM EVEN THOUGH IT FELL UNDER OUR WARRANTY GUIDELINES. AS OF TODAY, THE SAFETY CONCERNS HAVE NOT BEEN RESOLVED AND STOKES HONDA REPRESENTATIVES HAVE BECOME UNRESPONSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343335August 4, 2020
ELECTRONIC STABILITY CONTROL (ESC)
ERROR MESSAGE 'THE VEHICLE STABILITY ASSIST SYSTEM HAS A PROBLEM. USE EXTRA CAUTION WHEN BRAKING AND CORNERING. HAVE YOUR VEHICLE CHECKED BY A DEAL IMMEDIATELY.' THIS HAS HAPPENED 7 TIMES IN THE LAST 10K MILES AND THE DEALER HAS IGNORED THIS ISSUE AND CALLED IT NORMAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343361August 4, 2020
SERVICE BRAKES
THE FORWARD COLLISION SYSTEM IN OUR 2020 HONDA PILOT WILL ALERT US TO BRAKE, SHAKE THE STEERING WHEEL BACK AND FORTH AND BEEP WITH NOTHING IN FRONT OF US OR WILL DO IT WHEN ANOTHER VEHICLE IS OUT OF THE ALERT ZONE IN THE OPPOSITE LANE. WE HAVE TAKEN IT TO OUR LOCAL DEALER AND THEY HAVE NOT FOUND AN ISSUE. WE CAN BE ON BACKROADS, MAIN STREETS AND RECENTLY ON EMPTY BRIDGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343374August 4, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
DIFFERENT WARNING PROBLEMS SHOWS UP ON DASHBOARD COMES ON AND OFF SOMETIMES. TOOK IT TO A HONDA DEALERSHIP AND THEY SAY ITS FUEL INJECTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342911August 3, 2020
ELECTRICAL SYSTEM
REGARDLESS OF WHETHER THE CAR IS IN DRIVE OR PARK, THE ELECTRONIC SYSTEM MAKES AN AWFUL CRACKING/POPPING SOUND. THIS ALSO HAPPENS WHEN THE DOORS LOCK, ETC. LAST WEEK, THE SOUND GOT SO INTENSE THAT AND ALL OF THE SUDDEN THE SPEEDOMETER AND RADIO SYSTEM WENT COMPLETELY BLANK AND WOULD NOT COME BACK ON. THIS WILL BE THE SECOND TIME THAT THIS CAR HAS GONE INTO THE SHOP FOR REPAIR. I HAVE ALSO NOTICED THAT THE AUTOMATIC BRAKING SYSTEM WILL BRAKE FOR NO REASON - WHICH COULD POTENTIALLY CAUSE A VERY SERIOUS ACCIDENT. I PURCHASED THIS CAR FEELING THAT IT WOULD BE ONE OF THE SAFEST OPTIONS FOR TRANSPORTING MY FOUR CHILDREN. HOWEVER, I HAVE BECOME QUICK TO REALIZE THAT MAY NOT BE THE CASE. I WAS TOLD THAT THIS WAS A RECENT RECALL RELEASED BY HONDA AND THE DEALERSHIP WOULD REPAIR IT THIS MORNING. HOWEVER, I HAVE NOT BEEN ABLE TO FIND ANY TYPE OF RECALL ON THIS VEHICLE. I SEE THAT NUMEROUS PEOPLE HAVE THIS SAME COMPLAINT AND I FEEL THAT THIS SHOULD BE TAKEN CARE OF BEFORE SOMEONE BECOMES SERIOUSLY HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343095August 3, 2020
ELECTRICAL SYSTEM
REPEATED MESSAGE FOR KEYLESS START SYSTEM PROBLEM. VECHICLE TURNED OFF AT INTERSECTION WHILE IN DRIVE,, DRIVER REQUIRED TO PUT IN PARK TURN VECHILE OFF THEN ON AGAIN. WHILE DOING RESEARCH THIS HAPPENS TO A LOT OF OWNERS OF THIS VEHICLE. EVEN THOUGH SEVERAL PEOPLE GOT IT SUPPOSIDLY FIXED, PROBLEM AND ERROR MESSAGE PERSISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342832August 2, 2020
ELECTRICAL SYSTEM
WHILE IN MOTION, VEHICLE HAS VERY LOUD AUDIBLE POPS. THIS PROBLEM OCCURRED FIRST IN MAY AND AGAIN IN JULY, WITH THE ADDITION OF THE INFOTAINMENT SCREEN GOING OUT MULTIPLE TIMES, INCLUDING LOST ACCESS TO BACKUP CAMERA AND NAVIGATION. SCREEN SHOWS NETWORK CONNECTION LOST. A DEALERSHIP HAS BEEN WORKING FOR TWO WEEKS TO SOLVE THE PROBLEM BY INSPECTING THE MOST BUS CONNECTORS PER HONDA TSB BUT HAS BEEN UNABLE TO RESOLVE THE POPS THUS FAR. SEE PAPERWORK IMAGE BELOW FOR INITIAL ATTEMPTED FIX IN MAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342856August 2, 2020
ENGINE, POWER TRAIN
WHEN STOPPED AT A STOP LIGHT OR STOP SIGN THE TRANSMISSION CHANGES FROM DRIVE TO NEUTRAL TO PARK AND SOMETIMES DIES. CAR WON'T RESTART WHEN FOLLOWING DIRECTIONS ON DISPLAY SCREEN OR ANY OTHER WAY EXCEPT SITTING AND TRYING TO START IT OVER AND OVER AFTER TURNING ON FLASHERS AND WAVING TRAFFIC AROUND US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342633August 1, 2020
SERVICE BRAKES, ENGINE, WHEELS
I RECENTLY BUY THIS CAR AND IT HAS 79000 MILES ON THE ODO METER AND WHEN I CHECK THE CARFAX MILES CAME OUT 186000 MILES IT MEANS THEY ROLLBACK THE ODOMETER AND I WANT TO REPORT A CLAIM BECAUSE IT IS REALLY A SAFETY CONCERN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342590July 31, 2020
ELECTRICAL SYSTEM
WE PURCHASED BRAND NEW IN APRIL 2020. AFTER LESS THAN ONE MONTH, WE BEGAN HEARING POPPING & CRACKLING FROM THE SPEAKERS. THE RES BEGAN FREEZING TO THE POINT THAT THE DVD PLAYER WOULD NOT WORK AT ALL. POPPING & CRACKLING CONTINUED INTERMITTENTLY, TO THE POINT WHERE THE INFOTAINMENT SCREEN WOULD DISPLAY "NO CONNECTION" ON EVERYTHING--CARPLAY, SIRIUSXM, FM RADIO, ETC. THE INFOTAINMENT SCREEN, AS WELL AS THE GAUGE CLUSTER (INCLUDING SPEEDOMETER, REAR BACK-UP CAMERA, ETC.) THEN BEGAN GOING COMPLETELY BLACK WHILE WE WERE DRIVING ON A COUNTY HIGHWAY, AND REBOOTED MULTIPLE TIMES. WE HAVEN'T EVEN MADE A PAYMENT YET ON THIS VEHICLE, AND IT HAS BEEN SITTING AT THE DEALER FOR REPAIRS FOR THE LAST WEEK. THEY ACKNOWLEDGE THAT IT IS A KNOWN PROBLEM, BUT THERE IS NO KNOWN PERMANENT FIX. I CANNOT STRESS ENOUGH WHAT A SAFETY ISSUE THIS IS. YES, THE POPPING IS INCREDIBLY ANNOYING, BUT IT'S TERRIFYING TO BE DRIVING AND HAVE NO SPEEDOMETER, WARNING LIGHTS, BACKUP CAMERA, ETC. HONDA CORPORATE NEEDS TO ACKNOWLEDGE THIS AND MAKE IT RIGHT BEFORE SOMEONE IS SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342592July 31, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I HAVE A 2016 TOURING MODEL. I PURCHASED IT USED FROM GLADSTONE HONDA (NOW SWICKARD) IN 2017. IN 2018 MY BATTERY SUDDENLY DIED DURING ERRANDS. I HAD THE CAR JUMPED AND REPLACED THE BATTERY FROM A LOCAL AUTO SUPPLY STORE. LAST YEAR, WE STARTED HEARING AN OCCASIONAL WEIRD CLICKING DURING IDLE-STOP. NOW, THIS YEAR, WHEN IN IDLE-STOP AT A STOP SIGN OR STOP LIGHT, OFTEN THE CAR SHUTS OFF, SLIPS INTO PARK MODE, FLASHES ERROR MESSAGES AND WILL NOT IMMEDIATELY START AGAIN WHEN PUSHING THE IGNITION BUTTON. SOMETIMES, I HAVE BEEN ON A HILL AND THE CAR ROLLS BACKWARDS. THERE IS NO WAY TO PERMANENTLY DISABLE THIS FEATURE, SO UNLESS YOU REMEMBER TO DISABLE IT EVERY TIME YOU START THE CAR, THE SAFETY MALFUNCTION REPEATS ITSELF. IT'S TERRIFYING AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342271July 30, 2020
ELECTRICAL SYSTEM
IDLE STOP ENGAGES WHILE STOPPED. WHEN TIME TO MOVE THE CAR SHUTS ITSELF OFF AND DOESN'T RESTART. HAVE TO PUT THE CAR IN PARK AND HIT THE START BUTTON SOMETIMES TWICE BEFORE IT WILL RESTART. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 4-5 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342308July 30, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE DISPLAY SCREEN BECAME INOPERABLE. THE CONTACT STATED THAT THE SPEEDOMETER AND SEVERAL OTHER FUNCTIONS WERE NOT AVAILABLE DURING THE FAILURE. THE VEHICLE WAS TAKEN TO LUTHER ST. CLOUD HONDA LOCATED AT 1500 HWY 23 WEST, WAITE PARK, MN 56387, WHERE THE MECHANIC REPLACED AN UNKNOWN ELECTRICAL WIRING AND CONNECTORS HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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