Honda Pilot Complaints

9,418 consumer complaints on file.

#11349738August 16, 2020
ELECTRICAL SYSTEM
AUDIO CRACKLES, INSTRUMENT PANEL AND AUDIO SCREEN REBOOTS RANDOMLY, INTERMITTENT CONNECTION LOST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349621August 15, 2020
ELECTRICAL SYSTEM
WHILE DRIVING ON THE HIGHWAY THE INSTRUMENT PANEL, INCLUDING THE SPEEDOMETER AND ALL GAUGES, WENT BLACK AND THERE IS A HORRIBLE POPPING AND CRACKLING SOUND COMING FROM THE SPEAKERS. THE SOUND SYSTEM WAS COMPLETELY OFF WHEN THIS HAPPENED. THE DEALERSHIP HAD THE CAR FOR A WEEK TO "FIX" IT. ITS BEEN 3 1/2 WEEKS AND NOW ITS STARTED BACK UP AGAIN. THIS IS A NEW 2020 PILOT WITH 1060 MILES ON IT PURCHASED ON 6/24/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349307August 14, 2020
ELECTRICAL SYSTEM
THE CENTER DASH INFOTAINMENT DISPLAY FOR BACKUP CAMERA AND OTHER FEATURES WENT DEAD (BLACK) WHILE DRIVING. THIS OCCURRED ON A NEW 2020 AWD HONDA PILOT TOURING PURCHASED IN DECEMBER OF 2019. AT APPROXIMATELY 1,000 MILES A LOUD INTERMITTENT "POPPING" BEGAN COMING FROM THE SPEAKERS. IT INCREASED IN FREQUENCY AND BECAME CONSTANT OVER TIME. A FEW DAYS AGO, AUGUST 10, 2020 WITH APPROXIMATELY 3,700 MILES ON THE VEHICLE, THE SOUND WAS AT IT'S WORST AND THE DASH CONSOLE SUDDENLY WENT OUT WHILE DRIVING. IT WOULD NOT COME BACK ON. I HAD TO BACK OUT OF A GROCERY STORE PARKING LOT WITHOUT ANY REAR VISIBILITY FROM A HIGH PROFILE VEHICLE WHICH FELT VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349326August 14, 2020
ENGINE, VEHICLE SPEED CONTROL
THE ENGINE IS MAKING AN IDLING NOISE ONLY WHEN THE CAR STARTS IN THE MORNING. TAKES TIME FOR CAR TO INCREASE SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348762August 12, 2020
ELECTRICAL SYSTEM
ALERT SHOWING KEYLESS REMOTE PROBLEM. CAR HAS TROUBLE STARTING. NO WAY FOR A MANUAL OVERRIDE. YOU MAY BE STUCK WHEREVER YOU ARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348830August 12, 2020
ELECTRICAL SYSTEM
INFOTAINMENT SCREEN GOES BLANK, INSTRUMENT PANEL GOES BLANK, RADIO, LOOSE BACKUP CAMERA, RADIO, GPS. THE RADIO INTERMITTENTLY WORKS, AND HAS A STATIC OR CRACKING SOUND. THESE PROBLEMS OCCUR WHILE THE CAR IS IN MOTION, OR STATIONARY, WHILE IN THE CITY OR ON A HIGHWAY. I GET MESSAGES SUCH AS NETWORK COMMUNICATION LOST, NO AUDIO CONNECTION, CHECK TUNER. THERE HAVE BEEN OCCASIONS WHERE I LOST THE INSTRUMENT PANEL, AND DID NOT HAVE A SPEED INDICATOR, AND HAVE BEEN BACKING AND LOOSE MY BACKUP CAMERA. THIS LAST TIME I TOOK IT TO A DEALER, THEY PULLED IT OVER TO THE SIDE FOR OVER AN HOUR, THEN CAME TO THE WAITING ROOM AND TOLD ME THEY DIDN'T HAVE ANY PARTS TO REPAIR THE PROBLEM, AND DID NOT KNOW WHEN THEY COULD GET THE PARTS. IT WAS AS THOUGH THEY NEVER HEARD OF SUCH A PROBLEM. THE DEALERSHIP DID UPDATE THE GAUGE CONTROL MODULE SOFTWARE, BUT THE SAFETY PROBLEMS PERSIST. I HAVE VIDEO ON MY PHONE OF SOME OF THESE OCCURRENCES, AND CAN UPLOAD THE INVOICES I RECEIVED FROM THE DEALERSHIP.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348894August 12, 2020
UNKNOWN OR OTHER
THERE IS A CRACKLING/POPPING SOUND COMING FROM THE INFOTAINMENT CENTER. IT HAPPENS WHEN THE RADIO IS PLAYING AND ON CALLS. IT IS VERY DISTRACTING AND ANNOYING SINCE IT IS VERY LOUD. THIS HAS BEEN HAPPENING FOR SOME TIME AND HAS NOT STOPPED OR DIMINISHED IN VOLUME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348533August 11, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING THE DASH DISPLAY BLACKS OUT INTERMITTENTLY IN ADDITION TO A CONSTANT POPPING/CRACKING SOUNDS FROM THE INFOTAINMENT SYSTEM. THIS IS A KNOWN ISSUE WITH THE 2019-21 HONDA PILOTS IN ALL TRIM MODELS EXCEPT LX. THE SERVICE DEPARTMENT HAS ISSUED THE SERVICE TICKET TO WHAT NEEDS TO BE REPLACED BUT ARE ON A PARTS BACK ORDER UNTIL THE END OF SEPTEMBER. RECOMMENDED SOLUTION IS TO INSTALL/REPLACE THE FAKRA CONNECTOR SET AND MOST SERVICE CORDS ASSOCIATED THE MOST BUS NETWORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348637August 11, 2020
ENGINE
ENGINE AUTO IDLE FEATURE HAS REPEATEDLY MALFUNCTIONED. VEHICLE WILL SOMETIMES NOT RESTART FROM THE IDLE POSITION. WE HAVE REPEATEDLY TAKEN IT BACK TO THE DEALERSHIP AND THEY ARE UNABLE TO DIAGNOSE OR FIX THE ISSUE SINCE IT OCCURS INTERMITTENTLY. THESE TYPES OF ISSUES ARE WELL DOCUMENTED ON THE PILOTEERS WEB FORUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348660August 11, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
POPPING, CRACKING EVEN IF RADIO OFF. SOMETIMES LIGHT PINGS LIKE ROCK HITTING WINDSHIELD SOMETIMES LOUD LONG STATIC SOUND. RADIO CUTS ODD AND ON. NAVIGATION SCREEN WILL CUT IN AND OUT AND GO BLANK (BLACK). SPEEDOMETER DIAL WILL REBOOT AND OR GO BLANK AND REBOOT. THIS IS ALL WHILE DRIVING THE CAR. I HAVE HAD THE REAR VIEW CAMERA NOT COME ON WHEN FIRST PUTTING IT INTO REVERSE TO BACK UP. IT DID COME ON AFTER PUTTING CAR INTO PARK AND THEN BACK INTO REVERSE. WE HAD RECALL WORK DONE YESTERDAY 8/10/20. 20-047 6MB002018-21 AND 20-051 6HR002019-20 PICKED CAR UP TODAY AND POPPING AND CRACKING NOT FIXED. HAD SERVICE TECH RIDE WITH ME AND HE HEARD IT AND ALSO WITNESSED THE RADIO/NAVIGATION SCREEN GO OUT. THE 'CLUSTER' DID NOT GO OUT DURING THIS TIME. UNSURE IF THE CLUSTER WILL GO OUT AGAIN BUT THE OTHER ISSUES ARE NOT FIXED. HE PUT IN A TICKET THAT STATES THEY ARE UNABLE TO FIX PROBLEM AT THIS TIME AS HONDA DOES NOT HAVE A FIX. THESE ISSUES OCCURRED ON HIGHWAYS, PARKING LOTS, STATIONARY IN DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348682August 11, 2020
ENGINE, VEHICLE SPEED CONTROL
STOPPED AT A RED LIGHT WAITING TO MAKE A RIGHT TURN. AFTER TRAFFIC CLEARED PRESSED ON THE GAS AND CAR IMMEDIATELY STARTED REVVING REALLY LOUD. LOOKED AND IT SAID IT WAS AT 6000 RPM EVEN THOUGH I WAS BARELY TOUCHING THE GAS. THE CAR THEN STARTED DECREASING SPEED WITHOUT ME TAKING MY FOOT OFF THE GAS. I QUICKLY PULLED OFF THE ROAD AND IT WASN'T UNTIL I PUT THE CAR IN PARK THAT IT FINALLY STOPPED REVVING SO LOUD. I SHUT THE CAR OFF AND LET IT SIT FOR A FEW MINUTES BEFORE STARTING IT AGAIN AND DRIVING. IT THEN STARTED FLIPPING FROM SHOWING THE BLU-RAY INFO TO APPLE CARPLAY REPEATEDLY ON THE INFO SCREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344184August 9, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
ON AUGUST 9, 2020, I WAS DRIVING, AT 75, WITH THE CRUISE CONTROL ON, I NEEDED EXTRA SPEED TO PASS A VEHICLE ON THE RIGHT SIDE, I PRESSED THE GAS PEDAL WITH THE CRUISE CONTROL STILL ENGAGED AND THE VEHICLE WENT INTO A POWER DOWN MODE WITH THE DASHBOARD FLASHING CODES AND THEN WENT BLANK. THE ENGINE DOWNSHIFTED AND THE ENGINE SPEED INCREASED TO 7,000 RPM. THE CAR COMPLETELY SHUT DOWN, AT 75 MPH, AND RESTARTED WITH THE DASHBOARD LIGHTING UP AGAIN. AFTER PANICKING, TRIED TO GIVE THE CAR GAS AND IT WOULD NOT GO. NOW AT 65 MPH, I PULLED OVER TO THE RIGHT LANE AND COASTED DOWN TO 40 MPH AND THE CAR STARTED HAVING POWER AGAIN. WE PULLED OVER AND SHUT OFF THE CAR. I RESTARTED THE CAR AND AN "EMISSIONS SYSTEM PROBLEM" WAS DISPLAYED ON THE DASHBOARD. THE CAR HAS 56,217 MILES ON IT. I HAVE A VIDEO OF THIS PROBLEM. THE DASHBOARD WARNING SYSTEM DISPLAYED THE FOLLOWING CODES, "EMISSIONS SYSTEM PROBLEM"; "ALL WHEEL DRIVE SYSTEM PROBLEM"; "TRANSMISSION SYSTEM PROBLEM" AND THE "D" DRIVE SYMBOL WAS FLASHING ON & OFF. AN EARLIER INCIDENT, MAY 6, 2020, HAPPENED TO MY WIFE WHILE DRIVING THE CAR IN LOCAL TRAFFIC. DRIVING AT 50 MPH, THE ENGINE SPEED INCREASED AND THE CAR WOULD NOT MOVE FORWARD. SHE ALSO TRIED TO GIVE MORE GAS AND THE CAR WOULD NOT MOVE. SHE STOPPED ON THE SIDE OF THE HIGHWAY AND SHUT OFF THE CAR. SHE RESTARTED THE CAR AND PULLED OFF THE HIGHWAY. SHE CALLED THE HONDA DEALERSHIP AND IMMEDIATELY TOOK THE CAR INTO THE SERVICE CENTER. THEY TOOK THE CAR AND DROVE IT AROUND THE BUILDING AND SAID THEY CHECKED THE COMPUTER FOR CODES, BUT NONE WHERE PRESENT. AT THIS TIME THE CAR ONLY HAD 55,000 TO 56,000 MILES. THEY TOLD HER NEXT TIME THIS HAPPENS TO TAKE A VIDEO SO THEY CAN SEE WHAT HAPPENS TO THE CAR. TAKE A VIDEO WHILE DRIVING A CAR THAT IS SHUTTING DOWN IS THEIR SUGGESTION....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344206August 9, 2020
ELECTRICAL SYSTEM
BOUGHT A 2020 HONDA PILOT EX-L IN ALBUQUERQUE FROM GARCIA HONDA IN MID JULY 2020. FIRST WEEKEND AFTER PURCHASE, I TOOK A 2 HR TRIP (ONE WAY) WITH MY WIFE AND KIDS (5YO AND 10MO). ON MY WAY BACK, I STARTED HEARING CRACKLING NOISE COMING FROM THE SPEAKERS, ALL WHILE LISTENING TO RADIO AND 'GOOGLE MAPS' DIRECTIONS. THE CRACKLING NOSE BECAME MORE SEVERE/PERSISTENT, THEN THE INFOTAINMENT SYSTEM SHUT OFF; FIRST DISPLAYING "NETWORK CONNECTION LOST", THEN OFF COMPLETELY. AT SOME POINT, AFTER THE CENTER INFOTAINMENT SYSTEM DISPLAY WENT OFF, THE INSTRUMENT CLUSTER ALSO SHUT OFF (ONLY DISPLAYED ENGINE TEMPERATURE AND GAS FILL LEVEL). YES, WITH MY KIDS STILL IN THE CAR... WHY WOULD HONDA KEEP ON SELLING VEHICLES THAT ARE KNOWN TO BE DEFECTIVE IN THIS WAY? VERY LIKELY PART OF THE REASON IS TO HELP JUST CONTINUE TO HELP THEMSELVES AND THEIR POCKET BOOKS, ALL AT THE EXPENSE OF MY KIDS' SAFETY. NICE GOING HONDA CORPORATES!! PLEASE LOOK AT YOUR KIDS THEN LOOK IN THE MIRROR AND THINK ABOUT WHAT YOU ARE DOING! IN THE PAST WEEKS SINCE THE VEHICLE PURCHASE, SEEMS I HAVE SPENT MORE TIME AT THE DEALER (3 TIMES, 4TH TIME SCHEDULED... AND THRESHOLD FOR 'LEMON' LAW) THAN WITH MY KIDS. THE SERVICE MANAGER (ANDREW NEUFELD) AND PERSONEL AT GARCIA HONDA ARE VERY ATTENTIVE BUT HAVE TOLD ME THAT THERE IS NOTHING THEY CAN DO TO FIX THIS ISSUE. SO I'M STUCK WITH A VEHICLE I DON'T DARE TO DRIVE WITH MY KIDS IN DUE TO SAFETY CONCERNS. I TEND TO BE LESS OPTIMISTIC THAN MOST BUT A FAIR CONCERN OF MINE IS THE FOLLOWING: HONDA DOES NOT KNOW WHAT CAUSES THE ISSUE, NOR CAN THEY FIX IT. DO THEY KNOW WHAT ALL IS REALLY AFFECTED? ARE OTHER SYSTEMS (OR SYSTEM OUTPUTS) IMPAIRED? WHAT CAN I EXPECT FROM LANE DEPARTURE AND FRONT COLLISION WARNING WHEN THE INFOTAINMENT SYSTEM AND INSTRUMENT CLUSTER DECIDE TO SHUT OFF? BACK UP CAMERA GOES OFF... A NO -NO WITH KIDS AROUND THE HOUSE!!!!!!!!!!!!!!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344222August 9, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE INFOTAINMENT CENTER GOES BLANK, STATICS WHEN ON, SOMETIMES THE SPEEDOMETER SCREEN GOES OFF, OR THE THE ENTIRE INFOTAINMENT CENTER GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344095August 8, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I GOT THIS CAR ONLY 1 WEEK; I HEARD THE NOISE FROM STEERING WHEEL AND THE PROBLEM WHEN I HIT GAS AND SHIFT THE TRANSMISSION. ON JULY 13, I DROP THE CAR TO FIX FOR 2 DAYS. THEN, ONLY 2 WEEK AFTER I HAVE EXPERIENCED CANNOT HIT GAS AND I CANNOT HIT THE BRAKES. THE ALL ENGINE LIGHT, BREAK LIGHT, TSA LIGHT AND OTHER 3 LIGHTS IS COMING. I HAVE TO TOW MY CAR TO DEALER SHOP. THIS CAR IS BAD CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343810August 7, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
FOR THE SECOND TIME THIS WEEK MY 2005 HONDA PILOT SUDDENLY LOSES ALL POWER AND DIES, BOTH TIMES I WAS IN A DANGEROUS INTERSECTIONS. IT SCARED ME 2 DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343816August 7, 2020
SERVICE BRAKES, ENGINE, SUSPENSION
ON JULY 29, 2020 I PURCHASED A VEHICLE FROM CROWN NISSAN OF GREENVILLE. THEY STATED THAT THE VEHICLE HAD A SAFETY INSPECTION AND THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND ALL THAT NEEDED WAS A NEW AC COMPRESSOR THAT THEY WOULD REPLACE AT THEIR EXPENSE. THEY WERE NOT TRANSPARENT ABOUT OTHER PROBLEMS THAT SURFACED WITHIN THE FIRST QUARTER TANK OF GAS OF OWNING THE VEHICLE. THE BRAKES WERE NOT INSTALLED CORRECTLY AND WAS CAUSING ERRORS WHICH IS A SAFETY CONCERN. BOTH LOW CONTROL ARMS AND STRUTS WERE COMPLETELY WORN AND NOT SAFE FOR VEHICLE OPERATION. THE FRONT WINDSHIELD HAD A CRACK IN IT. THERE WERE ALSO FAULTY ENGINE MISFIRING. THERE INSPECTION DID NOT ANIMATE ANY OF THESE ISSUES AND SAID THE ONLY THING WRONG WAS THE AC COMPRESSOR, WHICH WAS A LIE. THE LEFT STRUT WAS ALSO WAS NOT OPERATIONAL AND HAS MADE THE CAR UNSAFE TO DRIVE. THE VEHICLE HAS BEEN DRIVEN LESS THAN 100 MILES AND HAS CAUSED NOTHING BUT PROBLEMS AND A SAFETY CONCERN FOR THE DRIVER. I USED THE DEALERS SERVICE DEPARTMENT TWICE AND THEY WERE NOT TRANSPARENT ABOUT ISSUES CONCERNING THE VEHICLE. THEY DID NOT CARE AND BOTH TIMES SAID EVERYTHING WAS FINE WHICH WAS NOT TRUE THERE WAS A LOT WRONG WITH THE VEHICLE THAT THEY WEREN'T DISCLOSING. I ASKED THE DEALERSHIP EXACTLY WHAT WAS WRONG BECAUSE I NEEDED TO KNOW AND THEY ASSURED ME THE SAFETY INSPECTION WAS DONE AND THERE WAS NOTHING WRONG. THE HONDA MECHANIC FROM FISHERS GARAGE CLAIMS THE CAR HAS SIGNS OF BEING IN A ROUGH ACCIDENT WITH UNDERNEATH REPAIRS, HOWEVER THE DEALER ASSURED THERE WAS NO ACCIDENTS AND THE CAR FAX WAS CLEAR OF ANY DEFECTS. WHICH ALSO TURNS OUT TO BE A LIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343845August 7, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WE PURCHASED A NEW 2020 HONDA PILOT TOURING ON JULY 11,2020. AFTER 2 DAYS WE NOTICED STATIC,C CRACKLE AND POPPING SOUNDS FROM THE RADIO AND THIS HAPPENS WITH THE CAR IN MOTION OR SITTING STILL. THEN THE DASH GOES COMPLETELY BLACK AFFECTING THE SPEEDOMETER AND ALL THE GAUGES, BACKUP CAMERA, ETC. TOOK CAR BACK TO WOLFCHASE HONDA SERVICE DEPARTMENT AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO BECAUSE IT WAS OUT OF THEIR HANDS. BUT AMERICAN HONDA WAS AWARE OF THE PROBLEM, CONTACTED AMERICAN HONDA AND WAS ALSO TOLD THAT THEY COULD NOT REPLACE THE CAR BUT WE WOULD HAVE TO WAIT UNTIL A RECALL WAS ISSUED. NO REGARDS FOR OUR SAFETY AT ALL. AS OF TODAY, AUGUST 7, 2020 WITH 637 MILES ON THE CAR HONDA STILL HAVE NOT REPAIRED THE PROBLEM. WE HAVE PURCHASED 3 VEHICLES FROM HONDA BUT AFTER THIS, ITS OUR LAST. VERY UNHAPPY AND DISSATISFIED WITH HONDA AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343866August 7, 2020
ELECTRICAL SYSTEM
INFOTAINMENT SYSTEM SHUTS OFF AND RESTARTS ON ITS OWN, NEAR CONSTANT LOUD POPS AND CRACKS ARE HEARD IN SPEAKERS. SPEEDOMETER DISAPPEARED AND WENT BLACK WHILE DRIVING AT HIGH SPEED, BACKUP CAMERA SHUT OFF DURING USE, NAVIGATION AND RADIO FAILS AND STATES 'CHECK TUNER' INFOTAINMENT SYSTEM GOES BLACK AND UNABLE TO TURN BACK ON. 'MOST NET OFF' DISPLAYS MULTIPLE TIMES WHEN SYSTEM SHUTS OFF. SYSTEM IS ESSENTIALLY UNUSABLE DUE TO THIS ISSUE. HORN MAY HAVE ALSO STOPPED WORKING DURING BLACK SCREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343903August 7, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT'S DAUGHTER OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT HER DAUGHTER'S PUSH START FEATURE FAILED TO OPERATE AS NEEDED WHEN DEPRESSED. THE CONTACT STATED THAT IN A SERVICE REPORT, IT WAS STATED THAT THE KEY IMMOBILIZER CODE WOULD APPEAR ON THE INSTRUMENT PANEL. THE CONTACT'S DAUGHTER TOOK THE VEHICLE TO LEJEUNE HONDA CARS (2221 N MARINE BLVD, JACKSONVILLE, NC 28546) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE TIRE PRESSURE MOTORING SYSTEM (TPMS) CONTROL UNIT, WHICH CAUSED HER FAILURE. SHE DECLINED TO HAVE THE PART REPAIRED AFTER GIVEN AN ESTIMATE. THE CONTACT WAS NOT CERTAIN IF HER DAUGHTER HAD REACHED OUT TO THE MANUFACTURER. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 101,324.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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