Honda Pilot Complaints

9,418 consumer complaints on file.

#11373092November 4, 2020
FUEL/PROPULSION SYSTEM
A KNOWN TSB# 18-025 (FUEL INJECTOR PROBLEM) WAS OUTSIDE OUR WARRANTY AND HONDA WOULD NOT REPLACE IT. DUE TO THE FUEL INJECTOR ISSUE THE VEHICLE BURNS EXCESSIVE AMOUNTS OF GASOLINE PER TANK. I HAVE RECORDED APPROXIMATELY 160 MILES PER TANK OF FUEL. IN ADDITION TO THROWING EMISSIONS RELATED CHECK ENGINE CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372846November 3, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
2020 HONDA PILOT TOURING 1,156 MILES - 3 MONTHS OLD. VEHICLE BEGAN TO STALL WHEN PULLING INTO GARAGE AND APPLYING BREAKS. LOUD SOUNDS COMING THROUGH SPEAKERS AS IF YOU'RE DRIVING THROUGH HAIL. TUNER LOST, NETWORK CONNECTION FAILED, DASHBOARD BLACK. VEHICLE CAN ALSO APPLY BREAKS WHEN NO OTHER CAR IS AROUND. LATEST SYSTEM FAILURE CAR STALLED WHEN APPLYING BREAKS AT AN INTERSECTION. ALSO DRIVER PASSENGER MIRRORS INDEPENDENTLY MOVE WHILE DRIVING. SOFTWARE UPDATE TO CONTROL BOX AND GAUGE CONTROL MODULE WITHOUT FIX. NOW TIGHTENED WIRES BEHIND BLU-RAY PLAYER. SENSING/BREAK ISSUES ARE UNKNOWN TO HONDA AND HAVE NOT BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372875November 3, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE STARTED TO JERK FORWARD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED HE CONTINUED TO DRIVE TO HIS DESTINATION. THE CONTACT CALLED LOCAL DEALER NORM REEVES HONDA SUPERSTORE CERRITOS LOCATED AT 18500 STUDEBAKER RD, CERRITOS, CA 90703, (562) 345-9100 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372905November 3, 2020
UNKNOWN OR OTHER
KEYLESS START SYSTEM ERROR STARTED TO APPEAR AS SOON AS THE 3 YEARS WARRANTY WAS OVER! THE ERROR WOULD GO ON BUT THE CAR DOES TURN ON. LATELY, IT WOULD TAKE SEVERAL PRESSES ON THE BUTTON AND IT APPEARS TO WORK BETTER IF THE FOB IS CLOSE TO THE BUTTON. THE WALK AWAY LOCK HAS NOT WORKED SINCE THE KEYLESS START SYSTEM ERROR BEGAN. THIS HAPPENS WHEN START THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372579November 2, 2020
SUSPENSION
HONDA CUSTOMER SERVICE IN TORRANCE, CA GAVE US CASE # BUT UNHELPFUL.2013 PILOT'S PART OF FRONT SUSPENSION REAR LOWER ARM BUSHING WARRANTY EXTENSION: 7YRS100K MILES.THIS SUMMER LOCAL DEALER SERVICE DEPTS DIDN'T ALWAYS ANSWER THEIR PHONES & COULDN'T ALWAYS BOOK DUE TO COVID/ISSUES.IN JUNE THE HONDACARE WEBSITE + OTHER MEDIA INCLUDING HONDA'S TWITTER WERE DOWN FOR DAYS.AS LOYAL HONDA OWNERS WE WERE PATIENT AS WE'VE ALSO BEEN AFFECTED BY THE PANDEMIC.WE WERE FINALLY ABLE TO HAVE THE SUSPENSION CHECKED DUE TO ROUGH HANDLING/POOR PERFORMANCE/NOISE.DEALER NOTED THAT THE BUSHINGS WERE INDEED CRACKED AS HONDA KNOWS BUT SAID THAT WHILE OUR PILOT'S UNDER 100K MILEAGE OF WARRANTY EXTENSION, HE USED EXCUSE OF OUR PURCHASE DATE JUST A FEW WEEKS PAST 7YRS DESPITE BEING WELL UNDER 100K. HONDA WOULD ONLY OFFER FRACTION OF REPAIR COST W DEALERS DEMANDING $500-600+ TO FIX SAFETY DEFECT FITTING NHSTA CRITERIA; SHOULD BE RECALLED.UNDUE PUNISHMENT FOR NOT PUSHING TO HAVE VEHICLE SEEN SOONER OR KNOWING EXACT PURCHASE DATE.HONDA AWARE OF ISSUE BUT DOESN'T PUBLICIZE OR UPDATE OWNERS FURTHER COMPROMISING SAFETY.DEALER MINIMIZED OUR CONCERNS ON UPLOADED RECEIPT. HONDA SAID 'REQUEST TO MEET DEALER'S DISTRICT MANAGER' BUT DEALER CLAIMS 'CAN'T.'STILL AWAITING THEIR REPLY.HONDA UNHELPFUL SO LEFT VOICEMAIL FOR HONDA OHIO CORPORATE AFFAIRS AND COMMUNICATIONS OFFICIAL WHO SELF-IDENTIFIES ON SOCIAL MEDIA:"TRAINED AS COMPANY SPOKESPERSON" BUT SHE HASN'T REPLIED THO WE FAXED + MAILED LETTER.YET HONDA'S ALL OVER SOCIAL MEDIA OFFERING VARIOUS COVID/FINANCIAL/GOODWILL ASSISTANCE.BUT PANDEMIC-RELATED DELAYS HAD VEHICLE ENTER DEALERSHIPS DAYS AFTER ITS 7-YEAR PURCHASE ANNIVERSARY, WE'RE COUNTING ON HONDA TO EMBODY ITS WIDELY ADVERTISED AESTHETIC OF ETHICS AND DO THE RIGHT THING BY PROVIDING THE REPAIR AS OUTLINED IN THE ORIGINAL WARRANTY EXTENSION LETTER HONDA SENT TO OWNERS FIVE YEARS AGO WITHOUT FOLLOWUP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372622November 2, 2020
ELECTRICAL SYSTEM, ENGINE
MY CAR DIED ON ME AT A STOP SIGN WITH THE IDLE START/STOP FEATURE WITH 50K MILES ON IT ON 12/3/2019. (ONE WEEK PRIOR, THE 'EMISSIONS SYSTEM PROBLEM' POPPED UP.) I CAME TO A STOP AT A VERY BUSY INTERSECTION. THE IDLE START/STOP KICKED IN. WHEN I WENT TO TAKE MY FOOT OFF THE BRAKE TO HIT THE GAS, MY PILOT COMPLETELY DIED ON ME. IT WOULDN'T RESTART. MY DASH LOOKED LIKE A CHRISTMAS TREE WITH ALL THE DIFFERENT LIGHTS/WARNINGS POPPING UP EVERY TIME I WOULD TRY TO START IT. MY FRIEND CAME TO JUMP IT & IT WOULD NOT START. AFTER OVER 2.5 HOURS BLOCKING TRAFFIC & 2 POLICE OFFICERS HAVING TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK, I FINALLY GOT MY CAR TO THE DEALERSHIP. FIRST DAY THEY SAID THEY HAD NO CLUE WHAT WAS WRONG WITH IT. 2ND DAY THEY CALLED & SAID THE PROBLEM WAS JUST A SOFTWARE UPDATE FOR THE IDLE START/STOP. THEY SAID IT'S A KNOWN ISSUE & THERE IS NO RECALL & THEY ARE FIXING THEM ONLY AS THE ISSUE PRESENTS ITSELF. FORWARD TO 2/21/2020. 'EMISSIONS SYSTEM PROBLEM' POPS UP AGAIN. I DROP MY PILOT OFF AT THE DEALERSHIP AGAIN ON 2/24/2020. THIS TIME THEY SAY ALL MY FUEL INJECTORS NEED TO BE REPLACED. THE NEXT DAY THEY CALL ME AGAIN TO SAY WHEN THEY GOT IN THERE, MY SEALS WERE BAD & THEY NEEDED TO REPLACE THOSE TOO. AFTER 3 DAYS, I GOT MY PILOT BACK. EVER SINCE I HAVE HAD IT BACK, MY IDLE START/STOP HAS ACTED LIKE IT WASN'T GOING TO COME BACK ON EVERY TIME I DRIVE IT & I TRY TO REMEMBER TO TURN IT OFF WHEN I GET IN MY CAR. I GO FROM THE BRAKE TO THE GAS & IT DINGS & THEN 'COLLISION MITIGATION SYSTEM PROBLEM' POPS UP & THEN GOES AWAY. 10/31/2020 DIED ON ME STOPPED AT A RED LIGHT AGAIN WITH THE IDLE START/STOP FEATURE ON. I HAD TO CALL 911 & HAVE IT TOWED TO THE DEALERSHIP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372786November 2, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AFTER HAVING KNOWN RECALL ISSUE REPAIRED, ELECTRICAL/SOUND SYSTEM STILL CONTINUES WITH AGGRESSIVELY LOUD CRACKING AND POPPING NOISES. THE NOISES AT TIMES ARE OUT OF THE BLUE, CAUSING THE DRIVER AND PASSENGERS TO BE STARTLED. THE INSTRUMENT PANEL WILL FREEZE UP AND BLUE TOOTH/VOICE ACTIVATED FEATURES WILL STOP FUNCTIONING. THESE ISSUES OCCUR WHEN THE CAR IS MOVING OR STATIONARY. NO IMPROVEMENT AFTER THE RECALL REPROGRAMMING WAS COMPLETED DESPITE BEING TOLD BY THE SERVICE TECHNICIAN IT WOULD RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372425October 30, 2020
STRUCTURE:BODY, SUSPENSION
JUST BOUGHT A 2005 HONDA PILOT. I WAS INFORMED BY A MECHANIC THAT THIS VEHICLE WAS RECALLED FOR A REAR SUPPORT SYSTEM RUSTING OUT AND FALLING DOWN. THIS VEHICLE HAS NOT BEEN REPAIRED. I NEED IT REPAIRED. ALREADY ONE STRUT IS LOOSE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372442October 30, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
SINCE BUYING THIS VEHICLE THE TRANSMISSION AND COMPUTER MODULE HAVE ALREADY BEEN REPLACED ONCE DUE TO SIMILAR PROBLEM. WHILE MY SON WAS DRIVING AROUND A CORNER ON A CITY BLOCK SO TURNING LEFT AT 15 MILES PER HOUR THE TRANSMISSION SUFFERED A FAILURE AND ERROR MESSAGE AND ACCELERATED FORCING HIM OFF THE ROAD. DEALER HAS DENIED ANY ASSISTANCE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11367000October 29, 2020
UNKNOWN OR OTHER
MULTIPLE TIMES THIS VEHICLE INDICATES THAT MY CAR HAS CROSSED CENTER LINE WHEN IT HASN'T AND HAS ACTIVATED ONE OR MORE "SAFETY" FEATURES INCLUDING AN ALARM AND STEERING WHEEL SHAKER. TODAY MY VEHICLE ACTUALLY APPLIED THE BRAKES WHEN ANOTHER CAR WAS APPROACHING ME IN THE OPPOSITE LANE. I HAVE HAD CAR INTO DEALERSHIP 1 TIME FOR THESE ISSUES AND THEY SAID IT WAS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367075October 29, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE JERKED WHILE ACCELERATING, WITHOUT WARNING. POHANKA HONDA OF FREDERICKSBURG (60 S GATEWAY DR, FREDERICKSBURG, VA 22406) WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366636October 27, 2020
ELECTRICAL SYSTEM
PART 35881-TG7-702 - THE DASHBOARD START BUTTON - IS DEFECTIVE AND NO LONGER WORKING CONSISTENTLY AT 48,000 MILES. I HAVE TO HIT THE START BUTTON MULTIPLE TIMES FOR THE CAR TO START AND ONCE IT STARTS I OFTEN GET AN ERROR MESSAGE ""KEYLESS START SYSTEM PROBLEM" WHEN DRIVING. I HAVE RESEARCHED THIS AND IT SEEMS TO BE A VERY COMMON PROBLEM - IT SHOULD BE A RECALL ON THIS PART, NOT A REPAIR I HAVE TO PAY FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366432October 26, 2020
ENGINE, VEHICLE SPEED CONTROL
HONDA PILOT AWD 2016 HAS RPM VARIATION / HESITATION DURING NORMAL DRIVING FROM REV RANGE 1500 TO 2500RPM. IT IS A CONTINUAL HESITATION OR SPLUTTERING OF REVS. IF ACCELERARTING EXTREMELY HARD IT IS NOT AS EVIDENT BUT IS ALWAYS THERE. APPEARED OUT OF NOWHERE, CAR HAS NO OTHER ISSUES, SERVICED PROFESSIONALLY AS NEEDED/SCHEDULED. HORRIBLE COMFORT/ SAFETY ISSUE - NEEDS TO BE ADDRESSED HAS 75K MILES, HAS BEEN OCCURRING FOR LAST 10K DOESNT SEEM TO DO IT UNDER NO LOAD (NEUTRAL) BUT ALWAYS UNDER NORMAL DRIVING. ECO MODE ON OR OFF DOESNT MATTER - NO DIFFERENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366532October 26, 2020
UNKNOWN OR OTHER
AT A STOP LIGHT MY AUTO IDLE-OFF IS ENGAGED (ENGINE GOES OFF), BUT WHEN TRYING TO ACCELERATE, THE ENGINE DOES NOT RESTART AND ENGINE GOES INTO NEUTRAL. I NEEDED TO TURN THE CAR COMPLETELY OFF AND THEN RESTART THE CAR. THIS IS EXTREMELY DANGEROUS, AS CARS ARE EXPECTING ME TO MOVE. I ALMOST GOT REAR ENDED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366321October 25, 2020
UNKNOWN OR OTHER
THE KEY FOB HAS TROUBLE STARTING CAR. DISPLAY HAS MESSAGE' KEYLESS START SYSTEM PROBLEM ERROR'. CAR HAS LESS THAN 35K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366170October 24, 2020
SEATS
DRIVER'S SEAT ROCKS BACK AND FORTH WHEN IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366180October 24, 2020
ELECTRICAL SYSTEM, POWER TRAIN
THE BIGGEST ISSUE IS A 'KEYLESS START SYSTEM' ISSUE. MESSAGE IS ON DASHBOARD CONSTANTLY. LOOKING AT COMPLAINT BOARDS FOR 2016 HONDA PILOT, I'M SHOCKED THIS ISN'T A RECALL. SEEMS TO BE A COMMON PROBLEM. AND A WORRY THAT CAR WILL SUDDENLY STOP WHILE ON HIGHWAY. ALSO THE CAR HAS A CONSTANT 'REV, REV, REV' PULLING AT TIMES WHILE DRIVING. ALWAYS AN ISSUE WHEN BEHIND SOMEONE AND YOU WORRY IT WILL REV AND JUMP AHEAD AND HIT CAR IN FRONT OF YOU. TOOK IT INTO DEALERSHIP AND THEY SUPPOSEDLY FIXED IT BUT STILL NOT FIXED. AGAIN LOOKING AT BOARDS, THIS SEEMS TO BE AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366203October 24, 2020
ELECTRICAL SYSTEM
I WAS DRIVING ON THE FREEWAY AND MY WHOLE INSTRUMENT PANEL WHERE MY SPEEDOMETER IS AND APPS ECT ARE TURNED BLACK WHERE I COULDN'T EVEN SEE HOW FAST I WAS GOING , BUT BEFORE THAT HAPPENED MY STEREO WAS CRACKLING AND CUTTING OUT AND THEN BLACKED OUT AS WELL AND THEN CAME BACK ON AGAIN. I HAVE IT RECORDED FOR MY RECORDS. THEN WHEN I WAS ON MY WAY HOME FROM WHAT THEY SAID AT THE DEALERSHIP WHICH WOULD FIX THE DASH WAS A RECALL ON THE VEHICLE BUT AS SOON AS I CAME IN MY CAR THERE WAS AN UPDATE ON THE DASH OF MY STEREO, WAS STILL CUTTING IN AND OUT AND I COULDN'T USE MY BLUETOOTH LIKE I SHOULD BE ABLE TO OR LISTEN TO MY RADIO THROUGH THE INTERNET OR JUST REGULAR FM RADIO. I ONLY HAVE 3800 MILES ON MY VEHICLE AND HAVE HAD MY VEHICLE FOR JUST SHY OF 5 MONTHS. IT'S RIDICULOUS TO SPEND 40K FOR A VEHICLE THAT DOESN'T EVEN WORK PROPERLY. ALSO BEFORE PURCHASING THE VEHICLE I ASKED THE SALESMAN AT TRACY HONDA WHO THEN ASKED HIS SALES MANAGER MY QUESTION IF THERE WERE STEREO PROBLEMS IN THE VEHICLE I WAS BUYING LIKE THE ONES I'VE BEEN READING ABOUT AND RESEARCHING AND THEY TOLD ME NO IT WAS A MODEL ABOVE MINE AND THEY HADN'T HEARD OF IT AT FIRST. I ALSO ASKED ABOUT THE DASH TURNING BLACK AND THEY RESPONDED WITH THE SAME THING. SO TECHNICALLY THEY SOLD ME A VEHICLE WITH A RECALL AND LIED ABOUT THE THINGS THAT WERE WRONG WITH THE VEHICLE BEFORE I EVEN BOUGHT IT. IT SHOULD HAVE BEEN SOLD TO ME AS A USED VEHICLE DUE TO THE RECALLS ALREADY ON THE VEHICLE BEFORE I PURCHASED. WHEN I TOOK MY PILOT IN FOR MY RECALL THE SERVICE GUY SAID THAT HIS 2019 CIVIC DOES THE SAME THING AND HE JUST LIVES WITH IT AND THAT'S KIND OF PATHETIC ESPECIALLY WHEN YOU ACTUALLY WORK AT A HONDA DEALERSHIP DO YOU STILL HAVE VEHICLES AND CAN'T EVEN HAVE A STEREO THAT WORKS IN A CAR SOMETHING SO BASIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366226October 24, 2020
ELECTRICAL SYSTEM, ENGINE
I HAVE 30,000+ MILES ON MY 2017 PILOT ELITE. ABOUT A YEAR AGO, I STARTED EXPERIENCING ISSUES WITH THE AUTO IDEL STOP FEATURE. I FIRST NOTICED THAT THE AUTO IDLE-STOP WAS HESITATING WHEN THE ENGINE WOULD START UP UPON LIFTING MY FOOT OFF OF THE GAS. LATER, IN CONJUNCTION WITH THE ENGINE HESITATION, I NOTICED THAT THE RADIO WOULD ALSO "CUT OUT" AND THE WHOLE CAR WOULD TURN OFF AND BACK BEFORE BEING ABLE TO DRIVE. AFTER THAT, THE ISSUE PROGRESSED TO THE VEHICLE COMPLETELY STALLING OUT AND I WOULD HAVE TO PUSH PARK, PUT MY FOOT ON THE BRAKE AND THEN PUSH START IN ORDER TO GET THE VEHICLE TO MOVE. THESE STALL OUTS ARE HAPPENING JUST AS I PULL OUT INTO TRAFFIC, OFTEN LEAVING ME AND MY FAMILY IN HARM'S WAY. THIS IS NOT SAFE. UPON TAKING THE VEHICLE TO THE DEALER I GET THE STANDARD LINE OF "WE CAN'T REPRODUCE THE ISSUE" AND I AM SENT ON MY WAY ONLY TO LATER CONTINUALLY EXPERIENCE THE ISSUE. NOT HAPPY WITH HONDA. THE NHTSA NEEDS TO MAKE THEM ADDRESS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365904October 23, 2020
POWER TRAIN
UNEXPECTED MOVEMENT: INCIDENT #1. CAR PARKED ON LEVEL PAVEMENT IN PARK GEAR BUT MANUAL BRAKE NOT SET. I PRESSED BRAKE AND STARTED THE ENGINE. THEN LIFTED FOOT FROM BRAKE (WHILE CAR IS STILL IN PARK) AND THE BODY MOVED FORWARD 6-8 INCHES BEFORE I COULD REAPPLY THE BRAKES. INCIDENT #2 CAR PARKED IN PARK FACING STEEPLY DOWNHILL. ENGINE RUNNING WITH GEAR IN PARK. PRESSED REVERSE BUTTON AND LIFTED FOOT FROM BRAKE BUT BEFORE I COULD HIT THE GAS, THE CAR ROLLED FORWARD DOWNHILL ABOUT TWO FEET BEFORE I COULD REAPPLY THE BRAKE. ONCE THE BRAKE STOPPED THE CAR THEN THE REVERSE GEAR ENGAGED AND I WAS ABLE TO GO FROM BRAKE TO GAS PEDAL WITHOUT ROLLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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