Honda Pilot Complaints

9,418 consumer complaints on file.

#11384678December 23, 2020
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM ERROR APPEARING ON DASHBOARD. VEHICLE HAS 47,000 MILES ON IT. ELECTRICAL IS GOING HAYWIRE IN THAT LIGHTS INTERMITTENTLY TURN ON, ALL ERROR LIGHTS FLASH ON DASH AND DASH TRIES TO BOOT THROUGH VARIOUS IGNITION STATES (ACCESSORY MODE, IDLE, ETC). CAR ALARM WILL RANDOMLY GO OFF, AND IT TAKES SEVERAL MINUTES TO DISENGAGE ALARM BECAUSE KEY FOB NOT WORKING CORRECTLY WHEN ALARM IS ENGAGED. HAD TO DISCONNECT CAR BATTERY TO MAKE IT STOP. KEY FOB BATTERIES WERE REPLACED 6 MONTHS AGO SO NOT THAT. DEALERSHIP SAID THAT THEY NEEDED TO ORDER A PART AND THAT HONDA WAS AWARE OF THIS ISSUE AND WOULD PAY FOR ABOUT 90% OF THE COST OF PARTS AND LABOR, SO THE MANUFACTURER IS AWARE THAT THIS IS AN ISSUE. DEALERSHIP SPENT ROUGHLY 2 HOURS RUNNING DIAGNOSTICS ON IT. HAPPENS RANDOMLY (3 TIMES OVER THE COURSE OF 4 WEEKS) WHEN VEHICLE IS PARKED IN GARAGE, AND KEY FOBS ARE SITTING OUT, FACE UP, NOT BEING PRESSED IN ANY MANNER THAT MIGHT ACCIDENTALLY ENGAGE A BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384709December 23, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RANDOM POPPING NOISE, LIKE SOUND OF SMALL ROCKS HITTING WINDSCREEN. OCCASIONALLY THE DISPLAY WHERE SPEEDOMETER IS GOES OUT. AUDIO PROBLEMS WITH RANDOM VOLUME ISSUES. POPPING NOISE OCCURS WHETHER AUDIO SYSTEM IS ON OR OFF. NOTICE IT MORE WHILE IN MOTION AND GOING OVER BUMPY ROAD. BEEN TO DEALER 5 TIMES AND REPLACED WIRING, AMP, HEAD UNIT, AND STILL HAVE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384711December 23, 2020
ELECTRICAL SYSTEM
WHEN THE CAR IS STARTED, DASHBOARD DISPLAYS MESSAGE "KEYLESS START SYSTEM PROBLEM." THIS IS BEING REPORTED FREQUENTLY ON THE INTERNET AND APPEARS TO BE A COMMON PROBLEM FOR THIS VEHICLE. WHEN IT OCCURS, THE AUTOMATIC WALK AWAY DOOR LOCK FEATURE ALSO QUITS WORKING. SUPPOSED FIX IS TO REPLACE THE START/STOP SWITCH WHICH I DID. THIS RESOLVED THE DASHBOARD ERROR MESSAGE BUT NOT THE AUTOMATIC LOCK ISSUE. THIS SAME RESULT IS BEING REPORTED FREQUENTLY ON THE INTERNET AND THE PROBLEM IS BEING REPORTED FOR HONDA PILOTS BEGINNING WITH THE 2016 MODEL AND CONTINUING UP TO THE 2021 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384726December 23, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
I PURCHASED MY THIRD HONDA, A 2013 HONDA PILOT IN 2017 FROM MY LOCAL HONDA DEALERSHIP. IN 2019, I RECEIVED A RECALL NOTICE FROM AMERICAN HONDA STATING THAT WE COULD HAVE THE COST OF REPAINTING OUR RECALLED VEHICLES COVERED IF WE HAD DAMAGE. AT THAT TIME, I DID NOT HAVE ANY ISSUES WITH THE PAINT ON MY PILOT. WELL, A COUPLE WEEKS AGO, A HUGE AMOUNT OF PAINT ON MY ROOF WAS MISSING ALL OF A SUDDEN. I CONTACTED AMERICAN HONDA AS IT STATED ON THE RECALL NOTICE AND WAS TOLD THE RECALL PERIOD AND MY WARRANTY HAD EXPIRED. NEVERTHELESS, I WAS TOLD A CLAIM WAS OPENED ON MY BEHALF AND THAT I NEEDED TO TAKE THE CAR TO MY LOCAL HONDA DEALERSHIP FOR A DIAGNOSIS. I WAS THEN SENT TO AN AUTHORIZED BODY SHOP FOR AN ESTIMATE. AFTER HAVING TO CONTACT AMERICAN HONDA AND THE LOCAL DEALERSHIP MULTIPLE TIMES, I WAS TOLD BY THE BODY SHOP THAT HONDA WOULD ONLY COVER 60% OF THE $1700 COST (WHICH WAS ONLY FOR THE ROOF TO BE REPAINTED) AND THAT EVENTUALLY THE REST OF THE VEHICLE WILL ALSO START TO PEEL. I FEEL CHEATED AND THIS IS TRULY A LACK OF CUSTOMER SERVICE ON THE PART OF AMERICAN HONDA AND PROCTOR HONDA. HOW DO YOU SELL VEHICLES KNOWING THAT THERE IS AN ISSUE WITH THE PAINT COMING OFF AND THEN NOT BE WILLING TO FIX THE ISSUE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384754December 23, 2020
STRUCTURE:BODY
PAINT TURNED DULL AND CHALKY AFTER LESS THAN 5 YEARS AND NOW BEGINNING TO PEEL AT 7 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384770December 23, 2020
UNKNOWN OR OTHER
I BOUGHT A USED 2019 HONDA PILOT TOURING AWD FROM GILLMAN HONDA IN FORT BEND, TX IN THE SUMMER OF 2020 AND AS OF THE LAST 2 MONTHS HAVE EXPERIENCED ISSUES WITH THE INFOTAINMENT SYSTEM WHERE THE SCREEN GOES COMPLETELY BLACK WHILE DRIVING. I GET AN ERROR MESSAGE SAYING THAT NETWORK HAS BEEN LOST AND EVENTUALLY THE SYSTEM REBOOTS OVER TIME BY ITSELF. THERE IS A CLASS ACTION LAWSUIT GOING ON WITH THIS AS A KNOWN ISSUE FOR MANY OWNERS AND NONE OF THAT WAS SHARED PRIOR TO BUYING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384585December 22, 2020
STRUCTURE:BODY
WE BOUGHT A "WHITE DIAMOND PEARL" COLOR HONDA PILOT NEW FROM A HONDA DEALERSHIP. WE NOTICED PAINT PEELING FROM THE ROOF A COUPLE OF YEARS AGO THAT HAS GOTTEN PROGRESSIVELY WORSE. NOW, ABOUT 1/3 OF THE PAINT IS GONE FROM THE ROOF AS IT JUST BLOWS AWAY IN PIECES WHEN I DRIVE. RECENTLY WE NOTICED A NEW SPOT OF PEELING ON THE HOOD THAT WAS BEING HELD IN PLACE BY THE CLEAR BRA. LAST WEEK WHILE DRIVING ON THE HIGHWAY IT CAME LOOSE AND FLEW TOWARD MY WINDSHIELD. I AM LUCKY THERE WAS NO ONE NEXT TO ME BECAUSE I INITIALLY THOUGHT IT WAS A LARGE ROCK COMING UP FROM THE ROAD AND SWERVED. THERE'S NOW AN ADDITIONAL LARGE SPOT OF MISSING PAINT ON THE HOOD. IN DOING SOME ONLINE RESEARCH, THERE SEEMS TO BE A PROBLEM WITH THIS SPECIFIC PAINT COLOR. THERE IS NO HAIL OR OTHER DAMAGE TO THE EXTERIOR OF THE CAR WHERE THE PAINT IS PEELING. WE ARE NOW SEEING SMALL AREAS OF PEELING ON THE DOORS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384350December 21, 2020
STRUCTURE:BODY
MY PAINT IS FLAKING. HONDA REFUSES TO FIX IT DUE TO MY VIN NUMBER NOT BEING PART OF THEIR WARRANTY EXTENSION. THIS IS WEIRD SINCE MY YEAR, MAKE, MODEL, AND PAINT COLOR MATCH THE WARRANTY EXTENSION BUT MY VIN DOES NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384391December 21, 2020
ELECTRICAL SYSTEM
MY CAR WAS RUNNING JUST FINE I'VE HAD NO ISSUES THE WHOLE ENTIRE TIME I HAVE OWNED IT TILL NOW AND I CANNOT PUT THE KEY IN THE IGNITION IT TAKES ME LIKE 10 MINUTES OR MORE TO PUT THE KEY IN AND IF I TAKE THE KEY OUT WHEN I GET TO MY DESTINATION IT TAKES ME 10 MINUTES OR MORE TO PUT THE KEY IN AGAIN JUST TO DRIVE SOMEWHERE ELSE OR BACK HOME. I'M PRETTY SURE THAT IT SHOULD BE ON A RECALL BUT I DON'T KNOW WHAT IT WOULD BE. AND IT DOESN'T MATTER WHICH WAY I PUT THE KEY IN IT WILL NOT GO IN AND I HAVE THREE KEYS AND EACH KEY DOES THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384257December 20, 2020
SUSPENSION
DRIVERS REAR STRUT METAL FATIGUE FAILURE AT KNUCKLE CAUSED SHOCK ABSORBER TO DROP AND SLICE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384307December 20, 2020
ELECTRICAL SYSTEM
KEYLESS START SENSOR CONTINUES TO STAY ON DESPITE BATTERY REPLACEMENTS ON BOTH KEYS. THIS HAS CONTINUED TO BE AN ISSUE FOR THE PAST MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383861December 17, 2020
UNKNOWN OR OTHER
WHEN THE CAR IS STOPPED BY APPLYING THE BRAKE PEDAL, THE AUTO-STOP FEATURE IDLES THE ENGINE AS EXPECTED AND NORMAL FOR THE FEATURE. HOWEVER, ON OCCASION WHEN THE BRAKE PEDAL IS RELEASED, THE ENGINE STALLS INSTEAD OF RESTARTING AS EXPECTED. THE ENGINE STALL IS DIFFICULT TO RECOVER FROM SINCE THE CAR MUST FIRST BE PUT IN PARK THEN RESTARTED, WHICH IS NOT INTUITIVE, ESPECIALLY WHEN UNDER STRESS IN TRAFFIC OR DEPARTING FROM A TRAFFIC LIGHT. THE PROBLEM HAS BEEN INTERMITTENT FOR ABOUT A YEAR. OUR LOCAL HONDA DEALER ATTEMPTED TO FIX THE PROBLEM BUT THE ONLY THING THEY COULD SPECULATE WAS THAT UNDER THE AUTO-STOP FEATURE WITH THE ENGINE IDLED, BATTERY VOLTAGE DROPS AND THE CAR'S COMPUTER RESTARTS THE ENGINE BEFORE THE VOLTAGE GETS TOO LOW. HOWEVER, IF THE SYSTEM DOESN'T RESTART THE CAR WITH ADEQUATE BATTERY CRANKING AMPS REMAINING, THE ENGINE MAY STALL VICE RESTART AS REQUIRED. THIS OCCURS EITHER WHEN THE VOLTAGE GETS LOW ENOUGH OR WHEN THE BRAKE PEDAL IS RELEASED. BASED UPON THIER BEST ASSESSMENT AND INABILITY TO FIND ANY SPECIFIC FAULT, WE REPLACED THE BATTERY PER THEIR SUGGESTION. HOWEVER THE PROBLEM RECURRED ABOUT TWO MONTHS LATER. ON THE INTERNET, WE FOUND NUMEROUS CASES OF THIS TYPE OF FAULT. IN SEVERAL INSTANCES, IT CAUSED A CHALLENGING SITUATION IN TRAFFIC OR AT A TRAFFIC LIGHT, WHICH HAS BEEN OUR EXPERIENCE AS WELL. THE ONLY WORK-AROUND THAT OTHERS HAVE REPORTED REASONABLE SUCCESS WITH WAS TO PUSH THE AUTO-STOP DISABLE BUTTON UPON STARTING THE CAR. THIS OF COURSE IS A WORK-AROUND AND HONDA SHOULD ISSUE A MORE PERMANENT SOLUTION TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383901December 17, 2020
ELECTRICAL SYSTEM, POWER TRAIN, LANE DEPARTURE: WARNING
ALL OF MY WARNING LIGHTS TURNED ON BACK IN OCT 2020.. WE DID SOME DRIVING THE DAY BEFORE,. BUT NOTHING CRAZY... EVERY LIGHT WENT OFF .. SO TOOK IT TO DEALERSHIP AND THEY SAID IT WAS FUEL INJECTORS.. SO THEY REPLACED IT ALL .. AND SAID IT SHOULD FIX THE PROBLEM... THEN I DROVE IT TO SOUTHERN CA DURING THANKSGIVING AND THEN ALL OF SUDDEN COMING DOWN FROM (GRAPEVINE) THE CAR STALLED, I PRESS THE GAS AND NOTHING .. I WAS ABLE TO COAST IT TO SIDE OF THE ROAD..ATTACHED IS A PIC OF WHAT WAS COMING UP.. THEN I PUT CAR IN PARK AND AND THE RPM STARTED TO GO UP 4-5 RPM WITHOUT ME PRESSING GAS, SO I WOULD TURN OFF CAR.. 10 MIN LATER I STARTED THE CAR AND WAS ABLE TO DRIVE IT OFF THE FREEWAY.. BUT COULDNT DRIVE MORE THAN 50 MPH.. SO THE TRANSMISSION WOULD CHANGE.. SO AFTER GETTING TOWED AND TOOK FEW DAYS.. TOOK TO HONDA DEALERSHIP IN VENTURA CA.. WORST SERVICE EVER.. PRETTY MUCH DIDNT WANT TO LOOK AT VEHICHLE.. SO THEN TOOK TO ANOTHER DEALERSHIP MORE HELPFUL.. ALL THE ERROR LIGHT WAS GONE.. THEY TOLD ME ONLY ERROR WAS SOME OIL PRESSURE DOWN.. AND SUGGESTED THAT OIL FILTER WASNT N AUTHENTIC OIL FILTER AND THATS WHAT COULD HAVE CAUSED PROBLEM.. YES IDONT TYPICALLY SEND TO DEALERSHIP BUT I DO GO TO A AUTHENTIC OIL CHANGE COMPANY... SO PRETTY MUCH THIS ERROR HAS CAUSED TWICE IN 3 MONTHS.. VEHICLE ONLY AT 61K WHEN THE 2ND ONE HAPPEN.. AND NOT REAL SOLUTION.. I HAD MY 2 KIDS AND MY WIFE WHEN THIS ALL HAPPEN.. NOT SAFE AT ALL.. PLEASE FIND A SOLUTION.. MY LOCAL DEALERSHIP OFFERED TO TAKE MY VEHCILE AND DRIVE IT HOME WITH A TECHNICIAN TO SEE IF ANYTHING COME UP.. BUT NOW IM SEEING A LOT OF PEOPLE HAVING THE SAME PROBLEM.. EITHER TRANSMISSION.. OIL CHANGE.. REASON I TOOK HONDA IS DUE TO THE SAFETY AND RELAIABILITY.. BUT NOW IM HAVIGN DOUBTS.. PLEASE HELP!!.. LUCKILY ALL UNDER EXTENDED WARRENTY.. BUT FOR HOW LONG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383790December 16, 2020
ELECTRICAL SYSTEM
I AM GETTING AN ERROR MESSAGE ON THE DASH THAT READS 'KEYLESS START SYSTEM PROBLEM'. STAYS ON UNTIL I TURN THE CAR OFF AND WHEN I START THE CAR THE NEXT TIME THE MESSAGE DOES NOT APPEAR BUT WHEN I START THE CAR THE NEXT TIME IT APPEARS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383837December 16, 2020
UNKNOWN OR OTHER
THE ERROR MESSAGE 'KEYLESS START SYSTEM PROBLEM' APPEARS ON MY DASHBOARD. I KEPT REALLY THE HONDA SERVIXE TECHNICIAN AND THEY TOLD ME THERE'S NOTHING WRONG WITH MY CAR. BUT IT DOESN'T GO AWAY. IT KEEPS COMING BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383844December 16, 2020
ELECTRICAL SYSTEM, ENGINE
PURCHASED MY 2020 PILOT ON 12/30/2019 IN FRESNO, CA. RECENTLY THIS MONTH DECEMBER 2020, I STARTED HEARING A CRACKING AND POPPING NOISE FROM THE SPEAKERS. THE POPPING NOISE HAPPENS WHETHER OR NOT MUSIC IS ON. I ALSO STARTED HEARING THIS WEIRD NOISE THAT ALMOST SOUNDED LIKE THERE WAS A COMPRESSOR IN MY VEHICLE. I DID SOME RESEARCH ON SEVERAL HONDA PILOT THREADS AND IT SEEMS TO BE THE AC COMPRESSOR AND THE SPEAKERS. APPARENTLY THE WIRING HARNESS NEEDS TO BE CHANGED. I'VE LOOKED OVER THE NHTSA WEBSITE AND SEEN MULTIPLE COMPLAINTS REGARDING THE SPEAKERS POPPING ISSUE. I HAVE NOT TAKEN MY VEHICLE TO THE DEALER YET, I DONT COMPLETELY TRUST DEALERSHIP SERVICE CENTERS AND THEY PREY ON CUSTOMERS AND OVER CHARGE AND MAKE YOU THINK THERE'S OTHER THINGS WRONG WITH THE VEHICLE. I LIKE TO DO MY RESEARCH PRIOR TO TAKING MY CARS TO ANY REPAIR SHOPS. I ALSO VIDEO AND VOICE RECORDED ALL THE WEIRD SOUNDS THAT THE PILOT IS MAKING. HONDA NEEDS TO FIX THIS, IF THIS IN FACT IS A WIRING ISSUE, THIS CAN POSSIBLY CAUSE A SHORT OUT THUS A SAFETY ISSUE. I WILL BE PRINTING OUT SEVERAL OF THESE COMPLAINTS AND SHOWING THEM TO THE DEALER BEFORE THEY TRY TO SWINDLE ME OUT OF AN EXCESS AMOUNT OF MONEY. ALTHOUGH SINCE IT HASN'T EVEN BEEN A YEAR MY VEHICLE SHOULD BE UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383527December 15, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING WE NOTICED WHAT SOUNDED LIKE SMALL ROCKS HITTING THE WINDSHIELD. AS WE DROVE THE CAR MORE THE CRACKLING/POPPING NOISE GREW WITH FREQUENCY AND INTENSITY. NOW EVERY TIME WE DRIVE WE HEAR INTERMITTENT CRACKLING/POPPING NOISES. AT TIMES IT IS VERY LOUD AND CONSTANT. IT SOUNDS AS THOUGH THE WINDSHIELD IS CRACKING OR GOING TO CRACK. WHEN I PARK THE CAR AND TURN THE ENGINE OFF THE CRACKLING/POPPING NOISE IS STILL HEARD. I AM WORRIED THAT THIS PROBLEM WITH PROGRESS AND WE MAY GET INSTRUMENTATION BLACKOUTS LIKE OTHERS HAVE GOTTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383258December 13, 2020
ELECTRICAL SYSTEM
VEHICLE CRACKS AND POPS FROM SPEAKER SYSTEM. SOUNDS AS IF YOUR IN A HAIL STORM. RADIO / NAVIGATION SYSTEMS GOES BLANK AND BACK UP CAMERA GOES BLACK. HAVE HAD TO HONDA OF BRISTOL AND THEY HAVE 'FIXED/REPAIR' THE PROBLEMS. VEHICLE WORKS GREAT FOR A FEW MONTHS, THIS PAST TIME AFTER REPAIRS IT HAS ONLY LASTED ONE WEEK. I DO NOT FEEL AS THIS IS A SAFE VEHICLE FOR ME AND MY FAMILY . THE CRACKING POPPING SOUNDS , THE BLACKOUT OF THE PANELS AND NO BACKUP CAMERA IS A HAZARDOUS SITUATION . THIS HAPPENS WHEN THE CAR IS IN MOTION AND IT'S SCARY I HAVE READ THEIR IS A CIVIL SUITE AGAINST HONDA FOR THIS VEHICLE- HOW DOES ONE FIND OUT MORE INFORMATION ON THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383145December 12, 2020
UNKNOWN OR OTHER
WHEN I PUSH THE KEYLESS START/STOP BUTTON I GET AN ERROR THAT READS KEYLESS START SYSTEM PROBLEM. THIS PROBLEM STARTED ABOUT A YEAR AGO. AT FIRST THE ERROR ONLY APPEARED EVERY NOW AND THEN. NOW IT APPEARS ALMOST ALL THE TIME. I HAVE TO PUSH THE BUTTON, SOMETIMES 8 TIMES TO GET THE CAR TO START. NOW WHEN I PUSH THE BUTTON TO SHUT OFF THE CAR, SOMETIMES IT WON'T SHUT OFF THE CAR. SOMETIMES I HAVE TO PUSH THE BUTTON 2 OR 3 TIMES. THIS IS A SYSTEMIC PROBLEM. MANY PEOPLE HAVE THIS PROBLEM. FROM THE BLOGS I READ, HONDA CHARGES UNREASONABLE AMOUNTS TO TROUBLESHOOT THE PROBLEM AND OFTEN IT IS NOT RESOLVED. THE VEHICLE IS STATIONARY WHEN THIS PROBLEM RESOLVES. WHEN I GET IT TO START THE ERROR MESSAGE REMAINS WHILE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383095December 11, 2020
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM WARNING MESSAGE AND ASSOCIATED WARNING LIGHT APPEARS ON DASHBOARD DISPLAY. OCCURS WHEN STARTING VEHICLE AND WHILE DRIVING VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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