Honda Pilot Complaints

9,418 consumer complaints on file.

#11396679February 17, 2021
ELECTRICAL SYSTEM
THE TOUCHSCREEN UNIT ON THIS CAR, WHICH CONTROLS THE ENTIRE VEHICLE AND CONTAINS THE BACKUP CAMERA, NAVIGATION, AND ALL SAFETY CONTROLS HAS NOT WORKED CORRECTLY SINCE THE DAY I BOUGHT IT BRAND NEW. THE TOUCHSCREEN FREEZES WHILE DRIVING AND CANNOT BE USED FURTHER WITHOUT PARKING THE CAR, TURNING OFF THE ENGINE, OPENING THE DRIVER'S DOOR, AND THEN RE-STARTING THE VEHICLE. THIS USUALLY, BUT NOT ALWAYS, RESETS THE TOUCHSCREEN UNTIL THE NEXT TIME IT HAPPENS. THE CAR HAS BEEN TO THE HONDA DEALER EIGHT TIMES FOR THIS PROBLEM, AND THEY CANNOT FIX IT DESPITE HAVING WORKED DIRECTLY WITH HONDA SUPPORT TECHNICIANS. THEY HAVE REPLACED NUMEROUS WIRING HARNESSES AND DONE SOFTWARE UPDATES. ALL RECALL REPAIRS HAVE BEEN PERFORMED ON THE CAR BY THE DEALER, INCLUDING THE TWO RECALLS IN LATE 2020 THAT WERE INTENDED TO ADDRESS THESE VERY ISSUES, AND THE PROBLEM REMAINS. THE MOST RECENT INSTANCE WAS FEBRUARY 15, 2021. I SENT A CERTIFIED LETTER TO AMERICAN HONDA MOTOR CORP., TORRANCE, CA ON SEPTEMBER 10, 2020 (AND RECEIVED USPS CONFIRMATION OF DELIVERY) DESCRIBING THESE ISSUES AND ASKING THEM TO TAKE THE CAR BACK. HONDA DID NOT RESPOND TO MY CERTIFIED LETTER. A COPY IS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396338February 15, 2021
POWER TRAIN, STEERING
TIENE UN BOTE DE ACEITE Y SE ME ENCENDI LA SEAL DE PROBLEMA EN LA TRANSMISIN MIENTRAS IBA RODANDO POR LA AUTOPISTA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396367February 15, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WE HAVE AN ONGOING ISSUE WITH OUR AUTO-IDLE FEATURE MALFUNCTIONING THAT BEGAN AT ABOUT 20,000 MILES. I HAVE WRITTEN A COMPLAINT HERE BEFORE, AS HAVE MANY OTHER 2016 PILOT OWNERS, HOWEVER NOTHING APPEARS TO HAVE BEEN DONE TO DATE. THIS IS A SIGNIFICANT SAFETY FEATURE WHEN THE AUTO-IDLE IS ENGAGED, FOOT IS TAKEN OFF THE BRAKE AND THE CAR COMPLETELY SHUTS OFF, OFTEN TIMES NOT STARTING BACK UP WITHOUT A JUMP START. THE CAR COMPLETELY SHUTS OFF, WARNING LIGHTS FLASH ALL OVER THE DASH AND NO MATTER WHAT YOU TRY THE CAR WILL NOT START BACK UP.THIS HAS HAPPENED TO MY WIFE WITH OUR 2 DAUGHTERS NUMEROUS TIMES. FORTUNATELY, THERE HASN'T BEEN AN ACCIDENT, BUT MY GREATEST FEAR IS ONE TIME THERE WILL BE. NATURALLY THIS ALWAYS SEEMS TO HAPPEN AT BUSY INTERSECTIONS. WE HAVE TAKEN THE VEHICLE INTO HONDA DEALERSHIP WHERE WE PURCHASED THE VEHICLE TOO MANY TIMES TO COUNT. THEY HAVE REPLACED THE BATTERY, REPLACED THE START/STOP SWITCH, CLEANED OUT MULTIPLE ERROR CODES. NOTHING HAS PROVIDED A PERMANENT FIX. WE JUST HAD TO HAVE OUR TRANSMISSION REPLACED AT 70,000 MILES! THE PROBLEM REARED IT'S HEAD AGAIN TODAY. THIS TIME MY WIFE HAD TO PRESS THE BRAKE, THE GAS PEDAL (BOTH WITH ALL HER MIGHT) AND PRESS THE START/STOP BUTTON AT THE SAME TIME. SOMETHING ISN'T RIGHT. I'M CONVINCED WE HAVE A LEMON, HOWEVER THE DEALER SEEMS TO THINK WE DON'T HAVE A CASE FOR THAT. HONDA HAS TO STEP IN AND TAKE ACCOUNTABILITY. THERE ARE FAR TOO MANY 2016 PILOT OWNERS HAVING THIS SAME ISSUE FOR HONDA NOT TO REALIZE THE VALID SAFETY CONCERN WE ALL HAVE. TAKE A LOOK AT PILOTEERS.ORG AND YOU WILL FIND A RIDICULOUSLY LONG LIST OF FRUSTRATED 2016 PILOT OWNERS ALL STRUGGLING WITH THE SAME PROBLEM. I AM URGING YOU TO TAKE ACTION TO CORRECT THIS PROBLEM. WE PURCHASED THIS VEHICLE FOR THE SAFETY FEATURES, HOWEVER "SAFE" ISN'T SOMETHING I FEEL KNOWING MY WIFE AND DAUGHTERS ARE IN THIS VEHICLE MULTIPLE TIMES PER DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396159February 14, 2021
STRUCTURE:BODY, SUSPENSION
REAR SUSPENSION MOUNTING LOCATIONS HAVE RUSTED THROUGH ALLOWING THE REAR SUSPENSION TO HANG DOWN. THE FRONT MOUNTING POINTS OF THE REAR SUSPENSION ARE NOT DAMAGED YET. WAS NOTICED AS A NOISE WHILE DRIVING AND FOUND DURING TIRE INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395860February 12, 2021
FUEL/PROPULSION SYSTEM
2017 HONDA PILOT, EMISSIONS LIGHT CAME ON AROUND 50,000. SERVICE LIGHT CAME ON AT HIGHWAY SPEEDS. CODES WERE PO301, PO219A. HONDA SERVICE CONFIRMED 2016 PILOTS AND SOME 2017 PILOTS RECEIVED AN EXTENDED WARRANTY, COVERING REPAIR OF THE FUEL INJECTORS. THIS SPECIFIC VIN WAS OUT OF RANGE. MECHANIC HAD TO REPLACE THE FUEL INJECTORS TO REMEDY THE ISSUE. HONDA AMERICA ADVISED ME TO DO THE REPAIR AND SEE IF A WARRANTY IS EXTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395765February 11, 2021
STRUCTURE:BODY
THE PAINT NEAR THE MOON ROOF IS PEELING AND EXPOSING THE VEHICLE BODY TO CORROSION. HONDA PREVIOUSLY ISSUED A SERVICE BULLETIN (19-057) THAT EXTENDS THE WARRANTY TO 7 YEARS FROM PURCHASE DATE FOR 2013-2016 HONDA PILOT WIHTH MOONROOF AND PAINTED WHITE DIAMOND PEARL. I BROUGHT THIS TO THE DEALERSHIP AND THEY SAID THIS VEHICLE IS NOT COVERED, EVEN THOUGH IT'S CLEAR THERE IS A PAINT DEFECT THAT IS COVERED UNDER THE SERVICE BULLETIN, FOR THE PRESCRIBED VEHICLE MAKE, MODEL, AND YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395647February 10, 2021
ENGINE
DEAR SIR, I HAVE HAD PROBLEM WITH ENGINE LIGHT COMING UP ALONG WITH SHAKING OF MY VEHICLE, THIS ALSO TURNS ON MY TRACTION LIGHT ON MY PANEL. THIS FIRST HAPPENED IN JUNE 2019 IN SAN ANTONIO. I HAD WARRANTY AT THE TIME. I TOOK MY CAR TO HILL COUNTRY HONDA FOR EVALUATION, THE TOLD ME IT WAS JUST A COIL AND THEY WOULD REPLACE IT. THE EXACT SAME ISSUE HAS HAPPENED AGAIN REPEATEDLY. IT HAPPENED AGAIN 6 MONTHS LATER AFTER I LEFT SAN ANTONIO, I NOW LIVE IN HOUSTON. I HAVE MET WITH MANY MECHANICS, ONE MASTER MECHANIC TOLD ME HE WAS SURE IT A WAS A DEFECTIVE PISTON RING . MOST MECHANICS HAVE JUST BEEN CHANGING THE COIL AND SPARK PLUGS. HE TOLD ME THIS WAS WASTE OF MY MONEY SINCE IT IS NOT THE REAL ISSUE. UP ON HIS RECOMMENDATION, I SOUGHT A SECOND OPINION AT AT HONDA DEALERSHIP SINCE I FELT IT WAS STRANGE FOR A PISTON RING NEEDING TO BE CHANGED. WITHOUT ME SAYING ANYTHING DESCRIPTIVE ABOUT VEHICLE, THEY IMMEDIATELY TOLD ME, ITS THE PISTONS, WE CAN CHANGE THEM (6) FOR 4000. DID NOT TELL ME WHY OR WHAT CAUSED THIS UNUSUAL DEFECT. UPON RESEARCHING I FOUND HONDA PILOTS 2008-2013 MODELS HAVE SAME EXACT ISSUE AND WERE PART OF A RECALL TO HAVE THEM REPLACED. THE SAME ISSUE IS HAPPENING TO ME. WHAT IS REALLY UNLAWFUL IS THE HONDA DEALERSHIP IN SAN ANTONIO KNEW ABOUT THE DEFECTIVE PISTONS IN HONDA PILOTS AND INSTEAD ISSUED A TEMPORARY FIX. CAN SOMEONE PLEASE ADVISE. I DESPERATELY NEED HELP IN FIXING THIS DEFECT, I STILL OWE VEHICLE AND HAVE TAKE A GREAT FINANCIAL TOLL ON ME AND MY FAMILY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395353February 9, 2021
STEERING
THE STEERING WHEEL IS NOT STRAIGHT AND SEEMS LOSS WHEN TURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395149February 8, 2021
UNKNOWN OR OTHER
I WAS TOLD BY HONDA TO FILE A COMPLAINT WITH NHTS A. FOR THE PEALING PAINT ON MY HONDA. AS I CAN SEE THIS IS NOT THE PLACE TO FILE SUCH A REPORT. BUT I AM DOING IT ANYWAY JUST SO YOU CAN SEE HOW RIDICULOUS HONDA IS. THEY WILL ONLY COVER THE ROOF AND LIFT GATE. WHEN THERE ARE MANY OTHER PARTS OF THE VEHICLE THAT IS DOING THE SAME THING. AND THEY REFUSE TO PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395321February 8, 2021
UNKNOWN OR OTHER
PAINT CHIPPING AND GETTING WORSE. INTERNET SEARCH SHOWS A LOT WITH SAME ISSUE HONDA WHITE PAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395115February 8, 2021
WHEELS
WHILE IN MOTION, GOING STRAIGHT ON A HIGHWAY, MY CAR, 2021 HONDA PILOT TOURING, WITH APPROXIMATELY 1600 MILES ONLY, HAD THE REAR PASSENGER SIDE TIRE WALL SEPARATED WITHOUT ANY PHYSICAL AGITATION FROM THE DRIVER. THERE WAS SUDDEN LOSS OF PRESSURE, AND VEHICLE LOST CONTROL. VEHICLE WAS STOPPED ALMOST IMMEDIATELY AND PULLED OVER, BUT IN THAT SHORT WHILE THE ROLLING OF THE TIRE ON THE GROUND CAUSED BURNT SMELL TO SEEP INTO THE CAR FOR DRIVER TO NOTICE AND "FREAK OUT". THE VEHICLE WAS TOWED TO THE MOTOR WERKS HONDA, BARRINGTON, IL, WHERE I PURCHASED THE VEHICLE. I WAS ASKED TO PAY FOR THE TIRE REPLACEMENT. THERE HAS BEEN NO OTHER DEFECT OR NOTEWORTHY CONDITION IDENTIFIED BY THE SERVICE TEAM. THIS IS THE SAME CONDITION AS DESCRIBED IN NHTSA CAMPAIGN NUMBER 20V725000; "TIRE CARCASS MAY BREAK CAUSING SUDDEN AIR LOSS OVER-CURED TIRES MAY DEVELOP A BREAK IN THE SIDEWALL RESULTING IN SUDDEN AIR LOSS OR A BELT EDGE SEPARATION WHICH COULD LEAD TO A TREAD/BELT LOSS. EITHER CONDITION CAN CAUSE A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH OR INJURY." REF: TIRE: CONTINENTAL, CROSSCONTACT LX SPORT 245/50R20 102 H THE HONDA CORPORATE TEAM HAD PUBLISHED A BULLETIN AT END OF NOVEMBER 2020 RECALLING 214 HONDA PILOT, 2021, VEHICLES FOR THIS EXACT ISSUE, REQUIRING REPLACEMENT OF THE DEFECTIVE TIRES. SINCE MY CAR'S VIN IS NOT IN THE RECALL LIST, NEITHER HONDA DEALERSHIP NOR THE CORPORATE ARE ACCEPTING ANY RESPONSIBILITY. THERE WAS NO NAIL OR BLADE FOUND BY THE SERVICE TECHNICIAN. THE MILEAGE IS EXTREMELY LOW. HENCE, THE RESPONSIBILITY SHALL FALL ON HONDA TO ACCEPT AND REPLACE THE TIRE. I HAVE BEEN UNABLE TO GET ANY HELP FROM HONDA IN THAT REGARD. THE CAR STILL IS WITH THE DEALERSHIP'S SERVICE TEAM AS I DO NOT FEEL SAFE DRIVING THE CAR UNTIL ALL TIRES ARE REPLACED FOR FREE. I WILL BE TALKING TO MY LEGAL TEAM FOR HELP AS MY INCONVENIENCE CONTINUES TO GROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395049February 7, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE KEYLESS START SYSTEM PROBLEM LIGHT WILL NOT SHIFT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395105February 7, 2021
ELECTRICAL SYSTEM
ELECTRICAL ISSUES INCLUDE KEYLESS ENTRY SYSTEM FAILURE, AUTO-LOCK NO LONGER LOCKING THE VEHICLE AS YOU WALK AWAY FROM IT, CRASH MITIGATION SYSTEM FAILURE, RADIO STATIONS NO LONGER COMING IN CLEAR. HAS HAPPENED SEVERAL TIMES AND THE DEALERSHIP SAYS THAT THEY HAVE ADJUSTED SOMETHING BUT THEN IT HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394835February 5, 2021
ELECTRICAL SYSTEM, ENGINE
THE AUTO SHUT OFF FEATURE TURNED THE ENGINE OFF AT A RED LIGHT - AND WOULD NOT TURN THE CAR BACK ON ONCE THE BRAKE WAS RELEASED. WE NEEDED TO JUMP THE PILOT TO GET IT TO TURN OVER AGAIN. AS THIS HAPPENED AT AN INTERSECTION ON A STATE HIGHWAY, WE WERE VERY LUCKY TO NOT BE REAR-ENDED! VERY UNSAFE AND THE MECHANIC SAID THERE IS NOTHING WRONG WITH BATTERY!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394632February 4, 2021
EXTERIOR LIGHTING
STARTED VEHICLE TO GO HOME AND TURN MY LIGHTS ON BUT BOTH LOW BEAMS WOULD NOT WORK BUT THE HIGH BEAMS WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394259February 2, 2021
STRUCTURE:BODY
ROOF MOLDINGS HAVE BEEN POPPING OFF WITHOUT HAVING ANYTHING DAMAGED THEM OR AFFECTED THEN IN ANY WAY. THEY ARE COMING OFF ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390980February 1, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT UPON START OF HER VEHICLE, THE EMISSION, CHECK ENGINE AND VEHICLE STABILITY WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OIL HAD SPILLED ALL OVER THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN TOWED THE VEHICLE TO GARY YEOMANS HONDA (752 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124) WHERE THEY CONFIRMED THAT THE PISTON RINGS HAD FAILED LEADING TO THE OIL LEAK. THE MECHANIC ALSO INFORMED HER THAT THE ENGINE NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 13V382000 (ENGINE) HOWEVER, THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391088February 1, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
THE INFOTAINMENT SYSTEM IS NOT FUNCTIONING TO INCLUDE: BACK UP CAMERA, PHONE HANDS FREE, MAPS, RADIO, CLOCK, ETC. THE UNIT HAS BEEN INOPERABLE SINCE DECEMBER 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390642January 29, 2021
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2021 HONDA PILOT. THE CONTACT STATED THAT AFTER DRIVING APPROXIMATELY 3 HOURS, THE WIND SHIELD WIPER FLUID SPRAY NOZZLE REMAINED OBSTRUCTED WITH ICE AND THE FRONT WINDSHIELD COULD NOT BE CLEANED. AFTER CLEARING ICE FROM THE NOZZLE, THE FAILURE CONTINUED TO OCCUR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER PLAZA HONDA LOCATED AT 2722 NOSTRAND AVE, BROOKLYN, NY 11210 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 4,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390504January 28, 2021
AIR BAGS, SEAT BELTS
TMY VEHICLE, A 2007 HONDA PILOT IS SUBJECT TO A RECALL, AND I ONLY, IN THE LAST TWO DAYS, BECAME AWARE OF SAME. I CALLED A LOCAL DEALER BUT THE PERSON ADVISED THAT THEY COULD NOT MAKE ANY REPAIRS AT NO COST TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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