Honda Pilot Complaints

9,418 consumer complaints on file.

#11417923May 20, 2021
STEERING
On 4-30-21, my 2019 Honda Pilot was repaired per recall for sudden loud speaker popping. I'd complained about that issue since buying the car. I'd also complained since purchase about frequent false collision mitigation system errors some of which engaged the brakes. On Monday May 3, 2021 I was on a highway off-ramp going about 30 MPH when my steering wheel suddenly locked up, the collision mitigation system sounded, the brakes engaged, and the car began to swerve into the oncoming lane over the double yellow lines. I was momentarily unable to drive back into my own lane because the steering wheel was locked. A few seconds later, the car went back to normal and I was able to put my blinker on and pull over into the breakdown lane. I was very frightened so I took a few minutes to calm down. Luckily, there were no oncoming vehicles and no one behind me when it happened. On May 5, 2021 I was driving my vehicle on I-95 at approximately the speed limit of 65 MPH when the steering wheel again locked up, the brakes briefly auto-engaged, and the a/c unit shut off. I was in heavy traffic and was immediately concerned I would be rear-ended and/or drift into another lane causing an accident. Luckily, the steering wheel unlocked within a few seconds and the brakes stopped engaging. I was able to regain control before there was an accident. Shortly thereafter, I had the car serviced at the dealership. The mechanics said the sensor was slightly off but that didn't explain the steering wheel locking up and other symptoms. At my insistence, they dug further and consulted Honda mechanics. That research pointed them to the battery. They fixed a loose battery terminal and said that could explain the issues I was having. I learned by my own research that 2019 Honda Odysseys had a recall for a similar issue. The dealership indicated they were doing me a favor to "help you out" and this was a one-time thing. I would have to pay for any future work or escalate to Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417954May 20, 2021
ENGINE
The auto engine idle feature engaged at a stop light as usual. When I moved my foot from the brake to the accelerator, the car shut off, shifted into neutral and would not start. This was on a major highway. It took several minutes to start again, while I was stalled in dangerous traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417803May 19, 2021
ELECTRICAL SYSTEM
On April 4.7.2020 I visited The Honda Dealer to report my dashboard and control console shutting off while driving. On 4.14.2020 I again visited the Honda Dealer to report a problem related to the same issue since it was not repaired. On 5.4.2020 I emailed the asst service manager about the backup camera going black/off. On 4.21.2021 I returned to the Honda Dealer again for the entire control display/camera display shutting off and crackling from the audio system. The dealer is not writing my concerns when the vehicle is inspected, I believe to deny the issue and avoid lemon law.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417808May 19, 2021
ENGINE
THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS MOTIVE POWER AND WOULD NOT RESTART. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TO BE DIAGNOSED HOWEVER, THE MECHANIC STATED THAT THERE WAS NOTHING THAT NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. A COMPLAINT WAS SUBMITTED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 46,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417829May 19, 2021
ENGINE
While driving my 2017 Honda Pilot (Touring, AWD) on the freeway at about 60-65 mph, when I press on the gas pedal and try to accelerate, the pedal goes limp and goes all the way to the floor, the rpm's go to zero and the car gas pedal is not responsive. The car coasts and there is no resistance to the pedal either. No warning lights are shown on the dashboard and I am not using cruise control either. After pressing down repeatedly on the gas pedal for about 15-20 seconds, the gas pedal starts working again. This is a big safety issue, since the car gas pedal is completely unrepsonsive, so I cannot accelerate to change lanes, avoid another car or person, etc. and this occurs at random times. Also, when driving at low speeds, the gas pedal is often unresponsive and lags for about 3-5 seconds when I press on the pedal, making the car hesitate. Also, when the car changes gears, it is often very jerky (not smooth) and this occurs randomly. I took the Honda Pilot to the Honda dealer where I purchased the car and they duplicated all of the problems reported above and also documented error codes via their computer while driving the Honda Pilot. The dealer has had the car since May 5, 2021 and has not been able to fix it so far, despite working with the Honda "tech-line". So the dealer requested an "expert" from Honda in Torrance, CA (headquarters I'm told) to come to the dealer on-site, but the expert cannot arrive until May 21, 2021. The Honda service person told me they have recorded many error codes, but some of the codes are “not current codes”, so they don't know how to fix it so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417464May 17, 2021
ENGINE
Auto Idle stop. twice my car has shut of when auto idle was engaged. Traveling at speed have to stop to merge or at red light auto idle will engaged. Car shut off when the brake was released followed by a warning display in the speedometer screen to put car in park and and restart. Those are the facts now for the issue. I was traveling on I35 in Texas merged onto 190. Had to momentarily stop to merge. I let off brake and the car died. Cars where coming up on me fast. I was able to engage hazard flashers and restart car. Second time I was at red light released brake and car died. Followed same procedure and got car restarted. This has happened twice in last two weeks My car is now in the shop . When researching on line this seems to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417534May 17, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We purchased a 2020 Honda Pilot EXL AWD. The collision mitigation system engages arbitrarily, no vehicles or obstacles in front of me and the system activates. Honda Dealership said they can't find a problem. However, there is a class action lawsuit against Honda, filed in California, for this and other problems with their safety system. Most Recently drove the car on a 560 mile trip, the collision mitigation system warning came on 5 times when there were no cars or obstacles in front of me. Hopefully NHTSA can apply some pressure on Honda to address this issue. It is VERY FRUSTRATING when you have problems with a new vehicle and HONDA will not correct them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417407May 17, 2021
TIRES
We were driving on a 8 lane highway at night 8:45 PM in our Brand new 2021 Honda Pilot Elite with less than 2200 miles on it. Our car's tire pressure light cam on. 2 miles later our front passenger tire blown out traveling at speed greater than 55 MPH. My pregnant wife, dogs and myself could have been killed. Currently these tire models are being recalled (2920), however, our tire was made (3920) did not quailfy for the recall. Clearly that was a mistake. Our local honda dealership did a quick inspection of the tire and stated that the warranty would not cover and since continental tires does not have a recall on the tire, there was nothing they could do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416669May 15, 2021
ENGINE, UNKNOWN OR OTHER
AUTO RESTART HAS TURNED MY VEHICLE OFF AT A STOPLIGHT AND THEN NOT RESTARTED THE ENGINE AND PUT THE DRIVETRAIN INTO NEUTRAL. THIS HAS HAPPENED MULTIPLE TIMES NOW. ALSO THE CAR SHIFTS INTO GEARS THAT EITHER SLOW MY CAR UP WHEN IM TRYING TO ACCELERATE AND SPEEDING MY VEHICLE UP WHEN BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416725May 15, 2021
ENGINE, UNKNOWN OR OTHER
MY CAR WAS "STALL OUT" AT A STOP LIGHT OR STOP SIGN WHEN I WAS IN "AUTO IDLE-STOP" AND PRESSED ON THE GAS. I FIRST NOTICED THAT THE AUTO IDLE-STOP WAS HESITATING WHEN IT WOULD START UP. I ALSO NOTICED THAT THE RADIO WOULD "CUT OUT". AFTER THAT, THE VEHICLE WOULD JUST STALL OUT AND I WOULD HAVE TO PUSH PARK, PUT MY FOOT ON THE BRAKE AND THEN PUSH START. THIS IS VERY INCONVENIENT WHEN YOU ARE AT A STOP LIGHT OR GETTING READY TO MAKE A TURN AND THE VEHICLE JUST "DIES". TOOK IT INTO THE DEALERSHIP AND THEY SAID IT WAS A SOFTWARE ADJUSTMENT. THE AUTO IDLE-STOP WORKED FOR A COUPLE OF DAYS, THEN STARTED HESITATING AND NOW IT INTERMITTENTLY STALLS WHEN THE GAS IS PRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416487May 13, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS IS THE SECOND TIME IN LESS THAN A WEEK THAT I'VE GOTTEN THE SAME ERROR MESSAGE ON MY TOUCHSCREEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416493May 13, 2021
AIR BAGS
GOT INTO A FRONTAL COLLISION AND THE AIRBAGS DIDN'T DEPLOY. SRS AIRBAG SYSTEM PROBLEM APPEARED ON THE DASH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11416520May 13, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I HAD STARTED NOTICING THE RADIO CLICKING ON/OFF AT STOPLIGHTS. AFTER A WHILE, IT PROGRESSIVELY GOT WORSE AND NOTICED THE CAR WAS ALSO SLIGHTLY JERKING TOO AS THE CAR RE-STARTED. I CALLED THE DEALER AND THEY SAID THEY WERE NOT FAMILIAR WITH THE ISSUE. DAYS BEFORE MY WARRANTY EXPIRED IN 2020, I TOOK THE VEHICLE IN AND THEY SAID THEY WERE NOT ABLE TO RE-CREATE THE ISSUE AND DID NOT SEE ANY ERROR CODES. I RECEIVED THE MIL WARRANTY EXTENSION LETTER RECENTLY AND WONDERED IF THAT WAS THE SAME ISSUE, BUT IT DOES NOT APPEAR SO. HOWEVER UPON RESEARCHING THAT, I FOUND MANY SIMILAR COMPLAINTS ONLINE ABOUT THE AUTO IDLE STOP ISSUES. I AM GRATEFUL MY CAR HAS NEVER STALLED (YET) BUT THAT IS PROBABLY BECAUSE I HAVE VERY LOW MILEAGE. HOWEVER I AM SCARED TO DRIVE THE CAR NOW AND ALWAYS DISABLE THE AUTO IDLE STOP, HOPE THAT I DON'T FORGET WHICH I DO SOMETIMES AND AM FEARFUL SHOULD MY TEENAGERS EVER HAVE TO DRIVE MY CAR! THANKFULLY THEIR HONDA CIVICS DON'T HAVE THIS FEATURE. THIS IS A SERIOUS SAFETY HAZARD! THERE ARE TOO MANY SIMILAR COMPLAINTS SO PLEASE FORCE HONDA TO RECALL AND FIX THE PROBLEM. I BOUGHT THIS NEW CAR SINCE IT WAS SUPPOSED TO BE MORE ADVANCED AND SAFER THAN THE 15 YEAR OLD CAR IT REPLACED. IT DOES HAVE SOME GREAT ADVANCES BUT SHOULD NOT BE COMPROMISED OR COME AT THE COST OF SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416230May 12, 2021
ELECTRICAL SYSTEM, ENGINE
THERE IS AN INTERMITTENT PROBLEM ON MY 2017 HONDA PILOT ELITE THAT CONTINUES TO GET WORSE WITH THE AUTO ENGINE IDLE. WHEN IT ENGAGES (I.E., STOPS THE ENGINE SUCH AS AT A STOP LIGHT), AT TIMES IT WOULD BARELY START BACK UP AGAIN. WHEN THESE PROBLEMS OCCUR, WHEN IT RESTARTED AFTER THE AUTO ENGINE IDLE WAS ENGAGED, IT SOUNDED LIKE A CAR TRYING TO START WITH A BAD BATTERY - IT BARELY TURNED OVER, BUT FINALLY DID START. HOWEVER, ON 5/11/2021, IT DID NOT START AT ALL AFTER THE AUTO ENGINE IDLE ENGAGED. I WAS AT A STOPLIGHT AND HAD SEVERAL CARS BEHIND ME. I WAS ON A SLOPE AND WAS ABLE TO PUT THE CAR IN NEUTRAL AND PULL IT OFF TO THE TURN LANE AND OUT OF TRAFFIC. I TRIED SEVERAL TIMES AND WAS FINALLY ABLE TO START THE CAR UP AGAIN. THERE IS NO DOUBT THAT THE PROBLEM WILL CONTINUE TO GET WORSE UNTIL SOMEBODY CAN DIAGNOSE IT. I'VE SEARCHED DISCUSSION BOARDS AND FOUND SEVERAL OTHER PEOPLE WITH THE SAME PROBLEM BUT I'VE NOT FOUND A DIAGNOSIS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415681May 8, 2021
ENGINE
THE ENGINE SHUTS OFF WHILE DRIVING AND WHILE STOPPED AT A LIGHT. VERY UNSAFE. HAND THE TRANSMISSION REPLACED A FEW MONTHS AGO BUT THE PROBLEM IS STILL HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415486May 7, 2021
UNKNOWN OR OTHER
THE CAR SHUT OFF WHEN TRYING TO RECOVER FROM IDLE STOP MODE. ALL LIGHTS TURNED OFF. THE CAR BECOMES INVISIBLE WHEN DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415511May 7, 2021
UNKNOWN OR OTHER
WHEN I COMPLETELY STOP AT A LIGHT (STATIONARY), AND HAVE THE AUTO ENGINE IDLE STOP "ENABLED", MY ENGINE SHUTS OFF AND THE WARNINGS ON DASHBOARD "COLLISION MITIGATION" FLASHES. MUSIC AND A/C IS TURNED OFF AS WELL. I NEED TO PUT THE CAR BACK IN "PARK" AND RESTART THE ENGINE. I'M AFRAID SOMEONE WILL REAR END ME. I ALSO HAD ISSUES WITH MY BATTERY LOOSING CHARGING EVEN THOUGH ITS STILL GOOD. I BELIEVE THE AUTO ENGINE IDLE STOP FEATURE IS PULLING SIGNIFICANT AMOUNTS OF BATTERY CHARGE. WAITING TO HEAR IF THERE IS A RECALL ON THIS PROBLEM SINCE I WAS TOLD THAT HONDA IS AWARE AND TRYING TO COME UP WITH A SOLUTION. THIS HAS OCCURRED SEVERAL TIMES ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415513May 7, 2021
ELECTRICAL SYSTEM, ENGINE
THE ENGINE AUTO/STOP FEATURE HAD FAILED 3 TIMES IN RUSH HOUR TRAFFIC. THE FEATURE TURNS OFF THE ENGINE WHEN STOPPED IN TRAFFIC AND DOES NOT TURN BACK ON AND DISENGAGES THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415538May 7, 2021
ENGINE
THE "AUTO IDLE-STOP" IS AUTOMATICALLY ENGAGED ON THIS VEHICLE. WHENEVER IT IS "ON" THE CAR WILL STALL AND SHUT DOWN WHEN STOPPING IN TRAFFIC OR AT LIGHTS. HAVE BROUGHT TO HONDA, THEY SAY IT CANNOT BE FIXED AND ITS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415596May 7, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE VEHICLE IS EQUIPPED WITH AN AUTO SHUT OFF AND RESTART FEATURE. THERE ARE MANY INSTANCES WHEN THE VEHICLE SHUTS OFF AT A STOPLIGHT OR IN A PARKING LOT AND THEN DOES NOT RESTART AUTOMATICALLY AS IT SHOULD. THE VEHICLE MUST BE POWERED OFF AND ON MULTIPLE TIMES BEFORE THE VEHICLE WILL RESTART. THERE SEEMS TO BE A FAULTY SENSOR OR SOME THING. THE HONDA DEALERSHIP HAS PROVIDED NO EXPLANATION EXCEPT IT'S A BATTERY ISSUE WHICH IT IS NOT CONNECTED AS WE HAVE REPLACED THE BATTERY. I AM CONCERNED THAT WHEN I AM IN TRAFFIC AT A STOPLIGHT IF I HAVE FORGOTTEN TO PRESS THE BUTTON TO DISENGAGE THE AUTO RESTART THEN I'LL BE STRANDED WHILE TRYING TO RESTART THE CAR. IT HAS BECOME MORE FREQUENT THE LAST 18 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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