Honda Pilot Complaints

9,418 consumer complaints on file.

#11420943June 14, 2021
ENGINE
Occasional he when the auto start stop function is activated the car will die and not turn back on. After the car has died and you release your foot from the break nothing happens and multiple lights will turn on the dashboard but the car will not restart unless you put it in park press the start button multiple times. This is very frustrating and very dangerous especially if you’re sitting outside at a busy intersection. I’ve seen numerous reports of this on the Internet and it’s been going on over the last several months. I tried to take the vehicle to the dealer and they told me it was not anything they can cover on the warranty I’d have to pay out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420495June 10, 2021
ELECTRICAL SYSTEM
Got a “Keyless Start System Problem” message on the display board. Changed the batteries in the key fobs and the message won’t clear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420073June 8, 2021
ELECTRICAL SYSTEM
At a stop light the vehicle will intermittently, during the idle stop sequence, not restart. I have had it to the dealer for this problem where the outcome was NTF. I had the battery replaced and the vehicle still does this on occasion. In order to restart it must be placed in park, powered down, powered back up and then you can restart. This process on average takes 15 to 20 seconds. In a busy intersection this is very stressful as cars behind you start to honk and yell as you try and keep your cool to go through the restart process.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419761June 5, 2021
ENGINE
The auto engine idle feature when enabled will not start back up properly and stall at times. I’ve taken this car to my Honda dealer to repair and they do not see an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419777June 5, 2021
STRUCTURE:BODY, SUSPENSION
While driving with six on board (car holds up to 8) I hit a moderate bump. The car made a loud bang, and felt unstable. At the same time, ABS, VTM-4, and stabilty warning lights came on. I was in a construction zone with no place to stop, so I kept going. The instabilty seemed manageable, so I kept going to an exit. On the ramp, while cornering even slightly, there was a rubbing sound from the rear wheel area. In a straight line, it sounded okay, but didn't feel right. When we were able to park and get out, the rear wheels were splayed out (extreme negative camber) as if the car was grossly overloaded, even though if was empty. Upon inspection, I found that the two rear mounts for the subframe had completely pulled out of the unibody. The subframe had rusted from the inside, so there was no appearance of structurally significant rust until it failed. When the suspension subframe pulled away, it pulled apart the wiring for the ABS, etc. This is a very unsafe condition that appeared with no warning. A quick internet search shows that it's also quite common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419637June 4, 2021
SUSPENSION
The contact owns a 2017 Honda Pilot. The contact stated that there was an abnormal squeaking sound coming from the front of the vehicle while driving. The contact took the vehicle to a local dealer who was unable to identify the cause but confirmed the sound. The vehicle was taken back to the dealer where the vehicle was purchased to be diagnosed. The contact was informed that the struts were severely rusted and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 39,236.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419582June 3, 2021
FUEL/PROPULSION SYSTEM
May 2021, I received a recall letter from Honda Automobile Division regarding my 2019 Honda Pilot vehicle that may have a fuel pump module with, out of specification impellers. I purchased my new 2019 Honda Pilot, June 2019, from Honda of Kingsport. I scheduled the recall fix on Tuesday, June 1, for Friday June 4, 7am. Lilly, the young lady that scheduled the maintenance appointment verified that Honda of Kpt would have me a loan car ready to go when I arrived on Friday morning. 6pm, Thursday night (6/3/21) the evening prior to my service recall appointment, I receive a call from a Steve McCoy with Honda of Kingsport. He says he will NOT be able to accommodate the loaner car. When I challenge him, he then says he will be able to provide me a loan car. I ask him exactly what they will be doing and he proceeds to tell me they remove the back seat of the vehicle, go through an access door.... IN THE CAB OF THE VEHICLE, remove the fuel pump THROUGH the cab of the vehicle, and replace the fuel pump with a new fuel pump. He verified that this fix will result in gas fumes IN THE CAB OF MY VEHICLE!!!! I am a 66YO, Type 1 diabetic. I cant have interior painting done in my home, without leaving and Honda expects me to drive a vehicle with strong gas fumes in the cab impacting my health! Honda will need to provide me a loan car for a week until the gas fumes are no longer in the cab of my car! PLEASE HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419345June 2, 2021
ELECTRICAL SYSTEM, ENGINE
Emission problem system keeps lighting up, going to service with Honda 3x times but engine light keeps popping up, replaced knock sensor failure at first, then still pop up, they figured out now it’s 2 bank failure, need to replace engine harness and knock sensors sub harness, p0328, p0333. It will cause acceleration problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419348June 2, 2021
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2020 Honda Pilot. The contact stated while offloading items from the trunk, the trunk door independently closed and hit the contact in the head. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer or an independent mechanic to be diagnosed. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11419093May 31, 2021
ELECTRICAL SYSTEM
I get a keyless start system error that hasn’t been fixed with changing out the battery on the remote. From reading about this, it is a major issue with the Honda Pilots
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419100May 31, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Vehicle's LED Daytime Running Lights no longer operational. This is a known issue among owners and affects the visibility of the vehicle when operating during daylight hours. Further, the nighttime visibility is significantly decreased as those LES lights add to the roadway illumination capabilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419047May 30, 2021
ELECTRICAL SYSTEM
"remote start system Problem" is displayed and starting and shutoff of vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418905May 28, 2021
ENGINE
Engine knock occurs at low rpm’s while under load. Was informed by a Honda Dealership Service Advisor that this is a known issue with 2019+ Earth Dreams V6 engines, and they have had a number of owners report the problem. The Service Advisor also informed me that Honda told his dealership the issue is caused by a faulty main engine bearing however, to date, Honda has not taken any formal action. A main bearing failure can cause catastrophic engine failure which would increase the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418681May 26, 2021
ENGINE, POWER TRAIN
There is a noticeable 'Chirp' Noise when taking curves when i slow for the curve and accelerate out of the curve. Yes, it is available to be inspected. Had this in my 2016 Honda Pilot Touring AWD and we had to replace the entire transmission due to failure with the gears. Unsure if will be a risk other than being stranded somewhere if it fails. No police. No system errors or warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418420May 25, 2021
ENGINE
We just got the car from the dealer and it is still less than 200 miles and it’s leaking oil. There’s oil leaks in my garage which I thought was water coming from AC. When I check the oil dip stick. It was empty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418287May 24, 2021
ENGINE
The 2016 Honda Pilot Elite has an auto idle stop (AIS). Three times in the last six months my Pilot has stalled when at a stop and not automatically restarted when the foot was taken off the brake. It then took 5-6 tries to have the car restart. Twice it happened at stop signs with traffic behind me and once in rush hour traffic in Dallas when stopped for traffic backup. Mine does not seem to be an isolated problem since I have read numerous accounts of similar problems online. Dealer said did not have a fix for problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418301May 24, 2021
ENGINE, POWER TRAIN
My vehicle shut down while driving with error messages on screen: emissions transmission, vehicle stability assist, hill start assist, trailer stability, assist, power steering, road departure,collision mitigation, blind spot, transmission, battery light, oil light. Coasted into safe place and had towed. Could not turn car back on other than seeing the above warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418363May 24, 2021
ENGINE
When my vehicle has the auto idle stop feature turned on, there are several times when I have been sitting at a stop light or in a median waiting to pull across or merge into traffic, and this feature engages and when you take your foot off the brake and the engine is supposed to auto restart, the engine stops completely instead and shifts itself into neutral which requires you to have to put vehicle in park and completely restart the whole car. Has been happening several times in the last year. I have taken it in to have the battery checked and it checks fine. The car is not throwing any codes. This can be particularly dangerous when you are in a median trying to pull across a busy Highway as your car just completely dies on you. Also a problem when you are at a red light and it turns green and everyone starts rolling and your car completely dies, this increases your chance of being rear-ended. If I manually turn the auto idle stop feature off when I initially turn the car on, this problem does not happen...... but this is every easy to forget as this is an automatic feature when your car is initially started..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418046May 21, 2021
ENGINE
Won't start after idle stop, and i have reported to Honda Dealer Elcrrito service center they updated systems last three months back again its same issue and have now had this problem 4 times in the past 4-5 months while we stopped at a light, the idle stop will engage and shut off the engine, but then it won't start without completely turn off for a couple of minutes, this serious safety issue if this will happen the same issue at freeway then we don't know what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418102May 21, 2021
ENGINE
Within the past two month, this vehicle has stall at least 5 times after the auto stop idle engage at a stop light and at intersection. The vehicle will come to a full stop and the auto stop idle engage but the vehicle fails to restart after i take my leg off the break pedal. I will then have to turn the car off and restart it before it starts again. This has put me and my family in a very dangerous and unsafe condition in traffic. I've also been having an intermittent error message on the dash that says "High beam support system problem" it comes up at random times and flashes for about 30 seconds and disappears. I took the car to the Lehigh Valley Honda dealer in Emmaus PA and initially they said the problems where related to a low voltage but after replacing the battery the problems persist. The car is currently at the dealership and they can't seem to tell me exactly what the issue is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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