Honda Pilot Complaints

9,418 consumer complaints on file.

#11424398July 12, 2021
AIR BAGS
Takata recall. The contact owns a 2005 Honda Pilot. The contact received notification of NHTSA campaign number: 16V344000 (Air Bags) however, the part to do the recall was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424476July 12, 2021
ENGINE
2017 Honda Pilot Elite, all maintenance performed at dealership service department. VEHICLE RANDOMLY DOES NOT AUTOMATICALLY RESTART AFTER AUTO IDLE STOP ENGAGES WHEN IN STOP-GO TRAFFIC ON FREEWAY OR WHEN STOPPED AT INTERSECTION, RESULTING IN A STALLED VEHICLE IN THE MIDDLE OF FREEWAY OR INTERSECTION. ATTEMPTS TO MANUALLY RESTART THE VEHICLE GENERALLY SUCCESSFUL AFTER FRANTICALLY (OR SLOWLY!) PUSHING THE START-STOP BUTTON SEVERAL TIMES. This is a dangerous situation as I could not restart the vehicle on a fast moving roadway. Not easily reproduced as it is a randomly occuring event. First appeared at approx 35-40k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424526July 12, 2021
ENGINE
Excessive oil consumption which led to engine misfire while driving and trying to merge onto the freeway. This cause a significant loss of power and poor performance by the vehicle. Fortunately the roadway was not busy, but this issue could have caused an accident. Took the vehicle to local mechanic, Affordable Automotive (Chico, CA). They ran a diagnostic and it revealed a P0301 and P0175 code. They removed the spark plugs which showed excessive fouling and they replaced them. The specific cylinder effected was Cylinder 1. I have contacted Honda and filed a claim (Case #12234271). They opened a case and initially had good communication, but have since stopped responding and have not provided me with a conclusion. Honda initially responded on May 21, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424313July 11, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
While stopped at a stop light/sign the engine stalls, dies, shifts to neutral (push button shift) leaving me disabled in the middle of the road. This issue has also occurred while slowing to take a sharp corner. The engine died at approximately 25 mph while slowing for the corner. I had taken it to the dealership and they claimed they could not reproduce the problem. I took the vehicle home, then later that day I drove it approximately 17 miles to a racetrack that I work at part time. At 12:30 am, I was leaving to head home, and while idling in the parking lot, it had died yet again and took several minutes to restart. Once it did restart, I had no throttle response in park, neutral or in drive. I shut the vehicle off and restarted it with no other issues for the 17 mile trip back home. The dealership suggested that I take picture/video when it happens, which poses another safety concern to do that in the event I am driving when this event occurs. This is a severe safety concern as there is the potential for the engine to die/stall during a hard braking event in which I could lose power brakes. Only the dealership has inspected the vehicle, and the only lights that have been illuminated on the dash was the battery light and the caution light. This issue has been going on for approximately a month and a half. After completing some research, I have noticed there is a large collection of this or very similar complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424059July 9, 2021
ENGINE
O2 sensor in regards to fuel injector recall. Fuel Injector failure with 55,000 miles on injectors. All injectors replaced by dealer under recall. Now with, 57,000 miles, so 2,000 additional miles since original recall, now the O2 sensor fails. Obviously, O2 sensor failed due to original fuel injector failure putting too much fuel into the emissions system, which caused the O2 sensor to fail. The O2 sensor not part of recall and not covered under any extended warranty. But the extended warranty added onto catalytic converter. Entire emissions system has extended warranty except O2 sensors. O2 sensors are just as much a part of the emissions system as fuel injectors and catalytic converters. O2 sensors should be covered under this entire recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424090July 9, 2021
POWER TRAIN
Car goes into neutral or no gear at all when still in drive on its own. Has done this multiple times, will end up getting us killed at some point because when you go to get on the accelerator to get out of someone’s way the engine just revs up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424148July 9, 2021
EQUIPMENT:ELECTRICAL:INFOTAINMENT
the vehicles bus connectors where called have been taken to 3 different dealer ships to get fixed an problem still has not been resolved. the cars display screen and rear view camera has absolutely no power sometimes will turn on when I first start vehicle but will turn off completely while driving nothing is visible. reversing I can't see objects and while driving have gotten lost since gps will completely turnoff and I can use my phone while driving. the bus connectors will pop constantly while driving. I have all documents stating the cars been seen and different things have been done to get fixed no warning problem started April 18th
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423874July 8, 2021
ENGINE
Auto Idle shut off stalls the car. Once the car is stopped...the engine will shut off. When I take my foot off the brake...the engine stalls, goes into park..several lights come up on the dash. This is very concerning....especially when it is difficult to start the car back up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423604July 6, 2021
POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 35 mph, the transmission failed to shift up to a higher gear. The contact mentioned that the RPMs were shifting faster than the speed. The local dealer was contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423674July 6, 2021
ELECTRICAL SYSTEM
Keyless Start System problem. Deelership said the problem is with the push button Engine start stop and had to be replaced and said it’s a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423444July 5, 2021
SEAT BELTS
SECOND SEATBELT FAILURE. I previously reported second row passenger seatbelt that was found completely detached from anchor, at point where belt was looped and sewn. This was replaced by dealer. The second row middle belt locked in extended position at that time, and I requested dealer check this and repair or replace as needed. This was supposedly also done. The row 2 middle belt is rarely used, using first time since repair was reportedly done, found webbing that is frayed 50%+ through, in portion that is retracted when not being used. I checked all belts when I found this, and found fraying at the 3rd row middle seatbelt (buckle portion webbing), with associated damage to the plastic where the third row seat folds down. It appears the belt webbing has been rubbing on this plastic part of seat back, causing damage. This belt is also rarely used: not at all in last 13 months, and around 5-6 times, every 6-10 weeks in non-pandemic times. The third row is normally kept folded down, with the middle row belt retracted into ceiling when not in use. I am left wondering if the geometry of the belt placement is causing mechanical/friction damage, if there are sharp edges in the 2nd row middle belt storage (overhead), or if there was chemical damage to some belts in the factory. It is odd and concerning to find multiple issues with the belts, and I want all to be replaced, and their housing inspected for possible points causing the damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423376July 4, 2021
ENGINE
While waiting for the green light and pressing the brake engine suddenly stopped. Thinking that engine stop and go mode kicking in but despite releasing the brake it won't restart. Tried to restart vehicle but only on the 3rd attemp that engine restarted. This is the second time it happened despite the repair last month at dealership which according to them they change the start switch botton that might caused the problem. I believe the stop and go feature of the car causing this problem. Releasing the brake from full stop should render the engine to restart but for any reason this is malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423256July 2, 2021
ENGINE
Auto Engine Idle Stop System - Restart failure. Typical Even below: 1)Auto Engine Idle Stop -engages normally (i.e. engine stops at light). 2)When time for engine to restart, it doesn’t restart, the MID shows error message and instructs driver to "place car in park". 3)Next message is typically to step on brake and press start. 4)This restart process in never quick but often 20-30 seconds. This issue puts me at a risk of being Rear Ended at a green light and is a safety issue! I would make the car available for inspection. The dealer has not been able to reproduce. However, it has occurred 3 x in the last 1000 miles. Other than the dealer, no one else has inspected. No warnings were received before it first nor subsequently appeared. I believe this first appeared in Summer 2019. It appeared multiple times in 2020 and again in 2021. I took it to the dealer in 2019 and 2020. I will schedule another dealer appoint now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423296July 2, 2021
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? The auto engine idle fails to restart / shuts own the vehicle completely in busy intersections or stop and go traffic. A common symptom that is character I ed as the root cause is a weak battery, even when the battery is less than 2 years old. How was your safety or the safety of others put at risk? Yes, vehicle has stalled several times on the busiest highway in Hawaii during rush hour traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was recreated by me during a road east several times with the service manager from the local Honda dealer in the vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? All lights come on instantaneously before the vehicle completely does. The vehicle must be placed in park and takes as long as 30 seconds to restart. Again, in the middle of the highway H1 on Oahu.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423102July 1, 2021
ELECTRICAL SYSTEM, ENGINE
Push start does not work, says wireless key issue. Car does not start up (crank) and it does not turn completely off (it's stuck in start/ignition on, car is not running). Alarm would randomly discharge and have to relock the car, but would go off again. The ignition would flicker on and off constantly draining the battery. Doors would eventually unlock and stay unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423180July 1, 2021
AIR BAGS
Airbag tensioner seatbelt light is on (red one); AKA, SRS (supplemental restraint system) Dealership pulled codes 41-11 and 42-11, which are the front left and right impact sensors. They said the impact sensors "appear to be okay". but the main SRS computer unit control modular is "not working properly". The car has 137,000 miles on it and has not been in an accident and the light came on immediately when I started my car after it sat for a day without driving it. I live in rural area where no one could have tampered with my car. The dealership was perplexed and said they have seen this happen a lot recently and believe it is a defect in the SRS unit. The impact sensors are fine but the codes are being thrown for impact sensors, not the SRS unit; which they said if I paid 1,000 dollars (might) resolve the impact sensors error... if not, then I would have to pay another 900 for parts/labor to do the sensors as well. THIS IS A MANUFACTOR DEFECT THEY KNOW ABOUT THIS I CALLED MANY DEALERSHIPS AND THEY THINK THAT IT SHOULD BE WARRANTIED AS A SAFETY HAZARD... Honda will not yet acknowledge that me or my family could be killed because their computer SRS unit malfunctions. I will continue to support and buy only HONDA but I NEED this to be warrantied and replaced no cost out of my pocket. Please issue a recall or honor the repair cost IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422948June 30, 2021
ENGINE
My car has the auto idol on/off feature. The car started turning the radio off when I sit at a light and the idol turns the car off. This had happened for a bit but we have now graduated to a total stall out. This has happened to me twice now. Once at a light the 2nd time on the highway sitting in traffic. It's very nerve wrecking trying to get your car to restart as traffic is flying past you. I have to put the car in park and restart the whole car. The process takes a few minutes. I can't imagine if this would do this in the middle of an intersection for example when I'm turning left. The dealer can not reproduce this and no errors are being thrown and they have never heard of this. I find this very convenient seeing as a quick Google search shows this is a known issue. How has this not been recalled by Honda. I'm very scared this could cause an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422757June 29, 2021
ELECTRICAL SYSTEM
The contact owns a 2017 Honda Pilot. The contact stated that the vehicle experienced various electrical failures while driving and stationary. The contact stated that the security alarm independently activated without incidence. The contact also stated that an abnormal crackling sound was coming from the engine with several warning lights flashing on the instrument panel. After replacing the battery, the headlights independently illuminated while the vehicle was shut-off. The contact restarted the vehicle and manually turned off the headlights however, the failure recurred. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the fuse box needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422792June 29, 2021
ENGINE
As I was driving home during rush hour, I smelt an odd smell. I thought that it was coming from the vehicle next to me but that vehicle turned and the smell remained. I looked down at my dashboard and the OVER HEATING WARNING LIGHT WAS BRIGHT YELLOW-- I immediately pulled over into a parking lot with my 2 young kids, got them out of the car, and began to try and figure out what was going on. Thank goodness I didn't ignore this issue and that I was able to pull off of the road when I did. This could have been a very unsafe situation for myself, my kids, and other motorists. Prior to this moment there were NO indicators of anything being wrong with the vehicle, there was absolutely no warning of what I am about to describe either. LUCKILY, my husband was nearby and able to pick us up. There was a milky fluid leaking from underneath the car and when my husband opened the hood he said that oil and water had mixed--it looked like something had just exploded. Needless to say I had to have the vehicle towed to a shop. After taking the engine out and sending parts off to a machinist it was determined that the front cylinder head had cracked and the rear cylinder head had to be resurfaced due to the damage. Several mechanics have noted that there is NO REASONABLE EXPLINATION FOR THE CYLINDER HEAD TO CRACK before 200,000 miles. I had just purchased this vehicle in September 2020, it had 72,000 miles on it then. It currently has around 80,000 miles on it. I purchased this vehicle because I thought it would be a SAFE FAMILY VEHICLE but now I'm not comfortable driving it because I'm worried that it will "blowup" on me. I contacted Honda Customer Service and they basically said that nothing can be done to assist me. I have seen an identical scenario posted on here and was shocked by it as well--because I thought that my mechanic wrote it but alas it was someone with the same situation! There is obviously something faulty here and it should be repaired/replaced by Honda!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422805June 29, 2021
ENGINE
When stopping vehicle at stop light or stop sign, vehicle engages an automatic engine stop (turn-off) when the brake is depressed. Upon releasing the brake the engine should automatically start and allow continued operation. On one occasion the vehicle stalled when attempting to re-start and would not start for several minutes while in traffic. Many error lights illuminated. On 5-10 other occasions the vehicle hard a difficult time starting, and many error lights illuminated, but eventually succeeded in starting. The battery was checked and confirmed to be within spec. This appears to be a known issue with the starter that Honda has not addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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