Honda Pilot Complaints

9,418 consumer complaints on file.

#11434970September 30, 2021
TIRES:SIDEWALL
Tire size 245/50R20102H Cross Contact LX Sport on Honda Pilot 2021. Vehicle was purchased in late June 2021, tire side wall exploded on 8/5/21. There was no pot hole, etc. Just exploded with about a 5 inch gash in the sidewall. There are recalls all around the date my tires were manufactured, however, somehow there is no warranty on mine?? I have a receipt where I paid a Honda Dealership $341.82 for the repair. I did not repair the rim, but it is also slightly damaged. When the explosion happened, I almost hit another car in the lane beside me. I had to really hold onto the wheel to keep it in my lane. I am VERY concerned for my safety and my kid's safety as I now have to ride on the same tires with similar dates of the recalls. I saw where there was a recall of these tires in Nov 2020, and then again in Feb 2021 where thousands more were affected....except nothing about mine. Strange. Attempts at dealing with the dealership or Continental have not worked at all. There were no reports filed, no attempts to even look at the situation. If my tire did the same thing as the recall, then there should be a recall on that tire as well. But how do you start a recall?? You would think if another tire was affected, they would want to know and care. My DOT dates are 0721, 0721, 0621, and 3420 is my new tire for some strange reason. South Carolina does not keep track of DOT dates, so how do I know that my tire before was not affected? I do not even know the date of the repaired one. They told me at the dealership after the fact, that they do no keep records on DOT numbers. Then, how do they keep track of the recall using my VIN number if they don't keep track of it. I am VERY concerned that this is being overlooked by Honda and Continental. I saw they even did a news piece on it. How much does it take? I have all receipts etc, however it will not upload as I have an iPhone and it does not accept HEIC pics .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434670September 28, 2021
VISIBILITY/WIPER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? - rear view camera How was your safety or the safety of others put at risk? -I am unable to view if anything is obstructing my vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? I will be taking it in on 9/29 for diagnosis, seeing that my VIN is not eligible for bulletin 20-051 when bulletin states " the rear view camera may not display when shifting to reverse" Service bulletin 20-047 was previously done on the 25th of September. Also, at the same time the rear camera stopped working, the rear wiper also stopped working. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, it was not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, I had no indication prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434490September 27, 2021
TIRES
I purchased a new 2021 Honda Pilot in April. The incident occurred on 9/25/2021 at approximately 1:52PM CST. I was driving in Illinois (on I-88 near Exit 132). I was driving at approximately 65 MPH. The road had no debris. The vehicle (tires) was operating smoothly. Then, suddenly, the rear passenger tire ruptured/blewout, making the vehicle dangerous to drive (dangerous for passengers and other vehicles and pedestrians/workers). There was no warning light. I pulled over and the Illinois State Toll Highway Authority helped in replacing the ruptured/blownout tire (see pictures of tire to assess damage). Tire: 245/50R20 102H - Contenental CrossContact LX Sport - DOT A376 D3K9 0621. There was a recall on 2021 Honda Pilot tires. These tires may need to be recalled as well. I'm submitting my complaint to NHTSA. I have not yet contacted the dealership where I purchased the vehicle. Nor have I I discussed it with my insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434390September 26, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The Auto Engine Idle feature does not work properly. When the car is at a light, the engine idle is activated and the car is put into a slumber mode, when the brake is depressed. On occasion, when it is time to go, the car then turns off when the gas is depressed. This is extremely dangerous as then you are stuck at an active intersection and need to turn the car back on. I've discovered a wealth of other owners with this issue here. My issue is consistent with their reports. https://www.carproblemzoo.com/honda/pilot/car-stall-problems.php In my research, the Honda dealers are not doing anything to fix it, and there has been no thoughtful feedback from the company. I will be taking this to our dealer as well, but am not hopeful given that it appears to be a fundamental design / software issue, not repairable in the fields. I literally have found no evidence that it is fixable without maybe a software upgrade.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434333September 25, 2021
ENGINE, ELECTRICAL SYSTEM
My Honda Pilot2016 has intermittent “keyless start system problem”. The error comes and goes, it once caused me not able to start the engine. From online forums, this looks like to a common issue of Honda Pilot 2016. I am very concerned with my safety when I drive this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434229September 24, 2021
ENGINE
around 30k miles the keyless system degrades. Car won't start, says key is not present. afraid of getting stranded somewhere. forum shows MANY people having this issue, I believe a recall for this is needed. Problem seems to just get worse and worse over time. happens with both key fobs, replaced batteries no difference. https://www.piloteers.org/threads/keyless-start-system-problem-error.142385/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433928September 22, 2021
ENGINE
Car stalls at idle when you take foot off of brake in preparation to accelerate. Error lights and warnings flash on dashboard, car automatically shifts to neutral and it takes over a minute to restart. Inconsistently happens and Honda service technicians report there are no error codes. This is happening to MANY people with the same make/model. This is a serious safety and drivability issue. Please investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433769September 21, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My wife was driving the kids to school, stopped at a busy intersection. The engine idle-stop feature stopped the engine, and when my wife hit the gas, the car wouldn't restart. It required several attempts. This happens sporadically with the car, and it's happened on numerous occasions. Others have reported the same problem on Honda Pilot forums (https://www.piloteers.org/threads/2016-wont-start-after-idle-stop.158131/). The battery was replaced a couple of years ago after the first several times this happened, but both the battery and alternator test healthy. There is clearly a design flaw with this stop/start feature. My wife was left stranded for a few minutes at a busy intersection, with fast-moving cars, with my kids in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433774September 21, 2021
ENGINE
This car has an auto idle feature that, when the brake is pushed down at a stop, the car engine stops but then restarts either when the brake is disengaged or after a certain period of time. At that point, the car engine restarts. Since owning this car, I have reported to the dealer the issue with the auto idle which is a clicking sound and the radio cutting out when the car restarts. That issue has accelerated from clicking to the engine stalling to the car completely shutting down and having difficulty restarting. I have had this occur in traffic in an intersection twice and it was quite frightening and dangerous to say the least. Honda has not been able to repair this issue and the only solution they can offer is for me to manually disable the feature upon starting the car - this is not a safe solution. Please force Honda to solve this issue. I am now worried that my safety is at issue when the car stalls in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433791September 21, 2021
ENGINE, ELECTRICAL SYSTEM
Automatic idle engine was enable and once I took my foot off the brake, the car stalled. I was unable to start the car for a minute or two and had to turn off the entire car and then restart. This has happened multiple times before this occasion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433574September 20, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
The contact owns a 2017 Honda Pilot. The contact stated that while operating the vehicle, the keyless warning, power steering, emissions, and hill assist warning lights activated, and the vehicle experienced unintended acceleration. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified. The contact recently received a TSB notice from the manufacturer regarding the failure. The failure mileage was 60,951.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433519September 19, 2021
UNKNOWN OR OTHER
When starting the vehicle, the vehicle doesn't immediately start when pressing the start button. When the vehicle starts, a message appears on the dash saying keyless start system problem. No information has been received from Honda about this problem, but a Honda recall service bulletin related to 2016-2017 Honda Pilots was found online. The recall bulletin is dated December 9, 2020. The vehicle has not been inspected at this time. The indicator message first appeared on the dash five days ago and it appeared again today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433447September 18, 2021
SEAT BELTS
Drivers Side Front Seatbelt webbing unraveling. Occasionally becoming caught in belt buckle assembly. Brought car to dealer on 8/6/21 and they wanted to charge over $500 to fix it. I said it was absolutely absurd and that it should be covered under one of my warranties purchased with the car. After some back an forth they agreed to warranty the repair and let me take the car home. Its now been over 4 weeks of them telling me the seat belt has still not arrived at the dealer and the safety issue is growing much larger as the seat belt webbing is getting worse each day. It seems they are truly not wanting to honor a warranty and are trying to do anything they can to either not fix the problem or make me pay over $500 to fix their defective product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433467September 18, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 2 different occasions within the last 2 days, the automatic emergency brake engaged for no reason. The first instance, I was driving down the road with a car in front of me about 3 car lengths ahead and a car in a left hand turning lane. For no reason the brake light engaged and the brakes hit hard but not fully. Thankfully the car behind me was far enough to not hit us as I had my child in the car. On the second instance, again with my family in the car, driving down a different road with no cars anywhere around us, going around a bend, the emergency brake engaged again and the brake hit hard but not fully.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433318September 17, 2021
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Have had numerous occasions where the Center Display Console Screen has gone completely blank when driving ( Nav, audio & driver systems integration items). A Bigger problem is that on ONE occasion on the highway, the Driver's Main Display Screen has also gone completely blank at the same time as the center display -- i.e. TOTAL LOSS OF SPEED INFO AND ALL SYSTEM WARNING LIGHTS. It takes almost 2 minutes for the screens to "reboot" and come back to normal. Honda has released several TSBs regarding the center display console, MOST network connection and audio issues but nothing I am aware of about the Main Drivers Display failure. This is a totally random & intermittent condition but a severe Safety Issue when the driver's main screen goes out . I'll be going to the dealer soon but this issue has been around on various Hondas for quite awhile with little apparent fanfare from Honda??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433018September 15, 2021
VISIBILITY/WIPER
Driver side mirror glass distorted and is available for inspection upon request. The driver side mirror distortion is difficult to see traffic causing a safety issue. Dealer has tried twice to repair with no final resolution. Service manager states Honda has inspected the review mirror issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432947September 14, 2021
ELECTRICAL SYSTEM
We have had ongoing issues with the satellite cutting out and losing signal (can’t use GPS and the clock just says 8:00 no matter what time) since about 20,000 miles. The vehicle now has about 32,000 miles on it. The larger issue happened a few weeks back. We were driving the car, came up to a 4 way stop and the car turned off. Never came back on. Couldn’t put it in neutral and get the car pushed off the road because the shifter is electrical. Honda roadside and Honda service department both told us there is no override so we had to sit in moving lanes until a tow truck could come. Had the car towed and the service department said it was the battery. They recharged the battery and sent us home. Said the “cells” tested fine so they could just recharge it. Less than 3 weeks later the car was parked at work and started fine. Went to the store and it was dead after a 10 minute errand. Got it jumped and drove to the service dept. It died again in the service dept receiving lane. They are again saying it is a battery issue and planning to replace the battery this time but said it could take 3-5 more times of having the issue before they know what is draining the battery. The largest safety issue is that the vehicle just turns off without notice while driving and there is no way to get it moved to a safe location because it can’t be put into neutral without power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432954September 14, 2021
ENGINE
I have reported this problem before, all the warning lights on dashboard light up and car loses power. The first time I was driving on a highway at 70 mph and the car completely shut off, the second time, my wife was driving, with my daughter, and the car shut off while she was going 40 mph. She almost cause a chain reaction accident because she panicked when the car would not respond to her acceleration. In both instances, all the warning lights on the dashboard light up and the car goes into limp mode. The first incident, Honda updated the transmission software, after about 8-months later, Honda service found a DTC P0369 code and now want $2500 dollars for repairs. They want to replace the CMP sensor, Cam Shaft, Cam Shaft Thrust Cover, Valve Cover Gasket and Camshaft Seal! Why would a 2016 need a new Camshaft? There has to be a design issue with the engine, I would call this a premature failure of a critical part. Since this causes the engine to shut down, at any given time, the car cannot be driven until the camshaft is replaced. All I want is to have Honda make things right, a car with 76,000 miles should never have engine surgery like this, period! I render the Honda Pilot from 2016 to 2021 unsafe to drive, the engine has not changed, I wonder if they fixed the camshaft problem on later models? If so, they know there is a design issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432972September 14, 2021
ELECTRICAL SYSTEM
While driving, both low beam headlights stopped working. High beams and all other bulbs still work. Checked filament of low beams and no burn or black residue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432995September 14, 2021
ENGINE
Even with "auto start" off, the engine will and has died multiple times at freeway speed, causing a huge safety issue as the vehicle suddenly decelerates with no power; this is an often reported problem (google it) that ranges from dying from a stop to dying while in motion. This oft reported problem needs to be addressed by Honda, but they say they're unaware of this issue. They are lying. Imagine driving a busy metro freeway when all of a sudden you lose power and have to fight for control of your steering and brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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