Honda Pilot Complaints

9,418 consumer complaints on file.

#11438050October 25, 2021
UNKNOWN OR OTHER
The vehicle has a keyless remote start problem that won’t go away. The keys have new batteries. Taking it to the dealer but when researching the issue there are several people experiencing this same problem with no way to fix the issue. This should be a recall If Pilots are getting this error message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438135October 25, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
My 2016 Honda Pilot Touring randomly completely shuts off at traffic lights rather than restart in the automatic shut off. It displays "Shift to Park" on the dash. This has been occurring for the past 2 1/2 years and has been reported to both Honda and the dealerships with no resolution. Despite my numerous reports to both Honda and dealership, only two times have they documented as requested. The past 8 months it has been occurring more frequently and has become increasingly difficult to restart. The past two times, I have been in a location with high speed limits so traffic approaching from the rear was coming at high speeds. The first of these recent incidents, it took 6 attempts to restart the vehicle and the second time I lost count. These situations were terrifying to the point I am no longer wanting to keep this vehicle. I can't help but consider if I have children in the back and am rear ended. The dealer has repeatedly told me there are no codes, so they can't identify the source of the issue. Interestingly, I purchased this vehicle when it was 18 months old and the switch for the auto shutoff was missing. The dealership replaced it, but now I am wondering if the previous owner was experiencing this same problem and had it removed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437912October 23, 2021
POWER TRAIN
SATURDAY, OCTOBER 23, 2021 We traveled down OLD Dallas Hwy toward Gastonia, North Carolina. Transmission slipped and motor revved very high without forward speed. Attempting to put transmission into reverse caused similar slippage. Returning on Hwy 321 toward Dallas, north carolina, the transmission slipped and the car would not reach highway speed. Turning onto Hwy 279 to go home, the Honda would not go into gear at first, then slippage so that other cars almost struck our car which was unreliably stumbling. We have found there is a recall number 04V176000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437653October 21, 2021
AIR BAGS
The contact owns a 2003 Honda Pilot. The contact received notification of NHTSA Campaign Number: 19V501000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437665October 21, 2021
ELECTRICAL SYSTEM, ENGINE
At a stop when the idle stop shuts the engine off, the car will not restart automatically like it's supposed to and I'm stuck in the intersection until I can get the car to restart. This is obviously very dangerous. Others with Honda Pilots are having the same issue. This needs to be addressed. This has happened many times over the past 4 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437515October 20, 2021
ENGINE
While driving, the vehicle suddenly stalled then began to jerked and was unable to accelerate above 2000 RPM. If pushed above the 2000 RPM, the car would continue to violently jerk. At this time, all the dash warning lights came on, but no warnings or driving issues prior to the incident. From the manufacturer (dealer inspected), error code P0369-CMP Sensor and this issue applies to a service article A180101 from January 2018 which notes that the camshaft thrust cover roughness out of spec and damaged camshaft position sensor. Concerns for this is that without warning the vehicle stalls out regardless of speed for a vehicle after owning for only 4 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437523October 20, 2021
POWER TRAIN
My vehicle is a 6 speed automatic transmission, which is experiencing symptoms known to affect 9 speed transmissions as documented in TSB 20-029, Hard Upshift with Steady Acceleration. The transmission has intermittent harsh or jerky upshifts with steady acceleration. The vehicle will 'clank' and jump slightly forward, while accelerating between 20-45mph. Does not happen always - have not determined a pattern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437486October 20, 2021
ENGINE, SUSPENSION
Twice in the past 4 weeks, while driving, the car switches into Neutral. The car dash still says it is in Drive and the gear buttons still show “D/S” highlighted. However, the car is rev-ing the engine as if it is in neutral and the car is only rolling instead of driving. It lasts for about 10 seconds and then resumes working normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437473October 20, 2021
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, STRUCTURE:BODY
At about 8600 miles between speeds of 38 -60 miles per hour, I began to notice and experience a tremendous wind noise coming from both driver and passenger windows. The vehicle has been to (2) two separate Honda dealerships on (4) four different times to address this issue, but the problem remains and or has not been fixed in spite of all the repairs made by the dealerships. I was advised by the dealerships that this is how Honda manufactured the vehicle and that there was nothing else the dealerships could do to fix the problem. Driving the vehicle is now problematic because of the wind noise, as it appears my windows are down, even though they are not. There is a safety concern because I do not know whether a panel, garnish or windshield might come apart, tear away and potentially create a hazardous condition for myself, passengers or even the other motorists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437309October 19, 2021
UNKNOWN OR OTHER
I have a 2016 Honda Pilot Elite and have been experiencing some issues with the Auto Engine Idle Shut Off for the past few years. Whenever the car is stopped either at a light or in a traffic on road, highway exit ramps, the auto engine idle feature shuts of the car upon pressing the breaks fully. However once the break is released the car get stalled by automatically switching the car to Neutral with message on the screen asking to put the car in Park mode. A number of warning messages show up on the center console as well. Things like, Collision Mitigation Braking System, Road Departure Mitigation, Brake System warnings start displaying. Once car is put in the park mode, it says press break and start button to start the car but car will NOT start for about 30 seconds to 1 minutes. This stalling creates extremely dangerous situation when you are on busy road with a risk of getting hit from behind. I have taken several videos of this incidence happening and shown it to dealership who has taken a stand as they can't fix the issue as they are unable to replicate. I have taken car multiple times to dealership for this issue and also reported the issue to Honda as well however I have been told that they cannot replicate the issue and thus unable to fix it. Unless the car is used like a daily driver I am afraid they will never be able to reproduce the issue and this creates a big safety hazard for me and my family. Stalling car in middle of road has left us in panic situation multiple times and it also possesses inherent risk to others driving on the road especially during night time . After googling about this issue I have noticed many other people having the same issue. Honda needs to make recall on these cars and MUST get this rectified immediately. Please note my car still has extended warranty and Honda has not been able to identify and fix the issue. I request you to look into this and many others who possibly have reported same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437316October 19, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Honda Pilot. The contact stated that while stopped at a red light and after releasing the brake pedal the fuel-saving feature had malfunctioned and the engine did not immediately restart. During the incident, the message "put vehicle to park mode" had displayed. The contact indicated that the failure was very intermittent and when the vehicle was taken to the local dealer the failure could not be duplicated therefore no problem was found and no service was performed. The manufacturer was notified of the failure. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437374October 19, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving on the interstate, car automatically applied breaks at 70+ MPH bringing speed down to 55 or less as it sensed a car in the right lane. However, there was clear lanes and no potential impact for a crash. The breaking almost resulted in me getting rear ended. Also, there have been numerous instances where the car has had sensors go off for collision warnings when I am driving in the city and there is no car in sight or I am turning left at a stoplight. This is not safe and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437317October 19, 2021
TIRES
Purchased vehicle in August 2021. Discovered that driver side rear tire was completely flat while parked in my driveway. Noticeable gash in sidewall of tire Continental Crosscontact LX A376 D3K9 2321; 245/50R20 102H. Dealership had no explanation for the gash and since no recalls, had to pay nearly $300 for a new tire on a vehicle that was driven 2 months since purchased. My other tires are 2321, 2421, 2421, and the new tire is 4720. I saw there were two recalls for Pilot tires in the recent past and these tires should be reviewed as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437205October 18, 2021
CHILD SEAT:HARNESS/CROTCH STRAP
The contact owns a Maxi Cosi Magellan Max installed in a 2017 Honda Pilot. The contact stated that the harness strap detached from the T-bar in the rear of the safety seat. The contact stated that the child was in the safety seat during the failure. The manufacturer was notified of the failure and informed the contact how to re-attach the strap. The safety seat was repaired. The approximate failure mileage was 63,623.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437015October 16, 2021
ENGINE
Engine does not restart after “auto idle”. The car cannot be turned off because it is shifted in to drive and won’t shift to park until the engine comes on. This leaves you stranded when driving if you’re at a busy intersection causing an extreme safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437030October 16, 2021
ENGINE, UNKNOWN OR OTHER
The first issue is when the car is stopped and the auto engine idle is on, when I lift the brake to press the accelerator, the car shuts off the engine completely, puts itself in Neutral or Park, and requires me to put the car in Park (if not there already) and restart (press brake and ignition button). So when I’m at a red light that turns green, when I attempt to go by lifting the brake my engine quits. It occurs when I take my foot off the brake after having been at a stop with the auto-engine idle on. Engine shuts off, the car puts itself in either Neutral or Park, and I have to restart after 30 seconds to a minute (including a prayer to not be rear-ended in the meantime). Sometimes, I can get the engine to start up again within 30 seconds. Sometimes, it's been more than a minute. A number of warning messages show up on the center console as well. Things like, Collision Mitigation Braking System, Road Departure Mitigation, Brake System warnings start displaying. I’ve had the dealer look at the car and they can’t find anything wrong with it. This has been happening for months and the dealer ended up putting a new fuel injector on to see if that would fix it but it hasn’t. I am very concerned for myself, my kids and my family who ride in this car. I’ve been in some scary situations at red lights where I couldn’t go. I pray this doesn’t happen on railroad tracks!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437018October 16, 2021
UNKNOWN OR OTHER
Driving down interstate. Sunny day 75 degrees. Moonroof exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436970October 15, 2021
UNKNOWN OR OTHER
N/a
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436757October 14, 2021
SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
The contact owns a 2020 Honda Pilot. The contact stated that after purchasing the vehicle at the local dealer and leaving the parking lot, the brake sensor message was illuminated, and the wheels began to vibrate and jerk slightly to the left and right. The contact also stated the radio was resetting independently. The contact took the vehicle back to a local dealer, where it was diagnosed with needing the camera sensor to be refocused and to replace the audio system. The vehicle was repaired but continued to experience failure daily. The contact took the vehicle back to a local dealer, where it was diagnosed with needing the camera sensor to be refocused and the audio system replaced. The vehicle was repaired but continued to experience a failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 11,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436559October 13, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
I have had this happen 2 times now! My small child has been locked inside my car with the keys inside the car. Sheriffs had to show up and break into my hot car to rescue my baby. Both times the following situation happened. I strapped my young child into her car seat in the rear passenger seats. I set my purse, with my keyless entry key fob in it, on the front seat. (No one touched the lock from inside). I shut the rear door after strapping my child in. I went to open my drivers door (again, keys in the front seat) and all the doors were locked. It was a terrifying situation. It was hot and I had to call the police to help me out. After 25 minutes we were able to unlock the car. My child was crying the entire time. When we got her out she was drenched in sweat, her hair, clothes, and seat.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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