Honda Pilot Complaints

9,418 consumer complaints on file.

#11436668October 13, 2021
EXTERIOR LIGHTING
The contact owns a 2005 Honda Pilot. The contact stated while driving at 20 MPH, the low beams of the vehicle went out inadvertently, almost causing the contact to crash into another vehicle that was coming from the opposite direction. There were no warning lights illuminated. The contact stated she turned on her high beams and was able to continue to drive the vehicle. The vehicle was taken to the independent mechanic who diagnosed that the terminal ends had melted within the wiring harness connector and the wiring harness connector or the lighting switch needed to be replaced. An unknown dealer was notified of the failure and informed the contact that her vehicle could not be repaired under the recall for NHTSA Campaign Number: 12V136000 (EXTERIOR LIGHTING) as her VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 290,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11436370October 12, 2021
ELECTRICAL SYSTEM, ENGINE
The car, when at idle, and the "idle start/stop" feature is active, does not restart. The car stalls, loses all power, including hazard lights. This happens at busy intersections, and the car is able to be started again after several minutes. The las time it occurred, the power was not restored until the hood was popped (while on a major highway in the left lane) and battery power cable checked. The power suddenly was restored and the car was able to be restarted. After which, error appeared on screen for power failure. We purchased this car used in April 2021, and this issue has occurred consistently (at least weekly) since the beginning of May 2021. The last incident occurred on October 1st. The car has been at the dealer since October 5th, and they have been unable to diagnose or recreate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436390October 12, 2021
ENGINE
I was driving my kids to school when I stopped at the school intersection. I go to press on the accelerator as I normally would and it would not drive, so I pressed on it a little harder as I was turning left since there were cars approaching. My vehicle suddenly jolted, making myself and the kids shift/jump from the force. I then proceeded driving down the road and let go of the accelerator, and my SUV suddenly started to feel like it was slowing itself down instantaneously. It felt like it was trying to make the vehicle's speed go down to 0. I then pressed on the accelerator again to prevent it from happening, but it continued to do so whenever I let go. I had to stop at the school's parking lot and turn off the SUV completely. When I turned it on again and began to drive, it was functioning normally. Since then, it has happened about 3 or 4 times, 1 of which happened on the expressway, which was way scarier. I had to get out of the expressway as it was dangerous. Just yesterday, I had a separate issue with the SUV that may seem related in retrospect. My SUV did not want to turn on. I experienced all of the dashboard lights flickering, and being unable to start it. It was not the battery because at some times, the radio would turn on, the lights, and the windows/locks would function normally. I was unable to get the vehicle to go to neutral, or anything then on. When the lights were not flickering, it presented me with the smart entry system light problem. Soon after, all the lights on my dashboard turned on and stated there were air bag problem, brake problem, abs problem, and etc... My vehicle is currently being looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436450October 12, 2021
UNKNOWN OR OTHER
Having issues with the auto idle function. Car is stalling out when car Is stopped for more than two to three seconds. Doesn't matter if the auto idle function is engaged or turned off. This has become very dangerous as I have been almost hit twice. The car losses power, no steering or anything else. Car has to be shut off and on numerous times to restart. I am seeing post that I am not the only one with this issue. Seems to be an ongoing problem with Honda pilot of multiple years and models. No one seems to have a fix for this. I no longer am driving this vehicle as it is not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436007October 8, 2021
ELECTRICAL SYSTEM
I'm reaching out to you because I have no options and am completely frustrated. After looking into it (simple google search), I know I'm not alone. There appears to be hundreds (or thousands) of 2020 and other year Honda Pilots where the Infotainment system is failing. It begins with "pops" & "crackles" and just keeps getting worse. Also, intermittently, you will get error messages or a blank screen which could be dangerous. The problem comes and goes which makes it even more frustrating. I have personally taken my 2020 Pilot Elite (MSRP near $50,000) into my local Honda dealer 4 times already. Ten days after the most recent "repair" it has started all over again. In the past they have admitted they really don't know how to fix it and just keep replacing harnessing and wiring. They want me to bring it in AGAIN for a 5th time. Why should I bring it in when they clearly have no fix? The Pilot was purchased from Shottenkirk Honda (Cartersville, GA) in May 2020 and currently has around 30,000 miles on it. . My father lives in another state and he asked his local Honda dealer if they knew of the issue. They quickly admitted they did and again, admitted they don't know how to remedy it. If you do any simple research you will see it over and over. You can start with this simple Google search: honda pilot infotainment problems. As I said, I haven't found anyone who states it's been fixed permanently. I do appreciate the efforts and kindness of my local dealership (Shottenkirk) but at what point will Honda step up and do something of substance to fix the issue or replace the vehicles? This, in my opinion, is not a "Shottenkirk" problem, it is a "Honda" problem. I have tweeted Honda North America and Honda Customer Service and simply got a reply that says they've created a file and will look into it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435804October 7, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
Vehicle driver is 4’11. Unable to safely reach gas pedal and brake pedal. There is no adjustments for a driver of this height.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435897October 7, 2021
ELECTRICAL SYSTEM
At 40,000 miles the vehicle was receiving the following WARNING message when started:Keyless System Start Problem. For 3 years it has consistently gone on and off for days. Honda states it’s a key fob battery change need - when this does NOT fix the problem. I am now being repeatedly referred back to their service dept. to pay for diagnostic when they know that this is a manufacturer issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435921October 7, 2021
VEHICLE SPEED CONTROL
Several times, while driving on the freeway, I've taken my foot off the accelerator to naturally slow (rather than brake) for traffic in front of me. When I put my foot back onto the accelerator to speed back up, the car actually decelerates before catching with a "clink" noise and then finally accelerates. This has only happened to me while driving at higher speeds (65 mph) on the freeway and is quite a safety issue as those behind me wouldn't necessarily know my car was suddenly decelerating. It is extremely scary when this occurs and has me scared to drive in any middle lanes, in the event I need to get over to an emergency lane suddenly. My car has been to the dealership three times now and they cannot find the root of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435665October 6, 2021
POWER TRAIN
The contact owns a 2017 Honda Pilot. The contact stated while driving 10-15 MPH, the vehicle started shuddering inadvertently. There were no warning lights illuminated. The contact was able to continue to drive to her destination. The dealer was notified of the failure. The contact stated that the failure had been recurring while shifting into first gear. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435498October 5, 2021
AIR BAGS
The contact owns a 2005 Honda Pilot. The contact stated that after starting the vehicle, the passenger’s side airbag light illuminated continuously. The vehicle was taken to an independent mechanic where it was diagnosed that the front passenger’s impact sensor needed to be replaced. The dealer was not contacted. The vehicle was repaired. The contact mentioned that a year later the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435590October 5, 2021
ELECTRICAL SYSTEM
We've experience two instances where at a stop light, while under braking and the auto engine has idled, the car shuts off and after a long delay appears to restart its ECU and displays a prompt on the display to start the car again. This was of particular concern as we were at a stoplight on a rather busy crossing of a local freeway with heavy truck traffic for local manufacturers. There was no warning prior to the car shutting itself off. After it shut off, it triggered nearly every Honda warning symbol on the dash: LCAS, ABS, etc. all reporting problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435520October 5, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Honda Pilot. The contact stated that while driving approximately 25 - 30 MPH, a loud bang noise was heard. The contact stated that the sunroof glass had exploded, and glass shards came inside of the vehicle and landed on the contact's hair and clothing. There was no impact on the sunroof that could have caused it to shatter. The contact did not sustain any injuries. The vehicle was taken to the dealer, and the dealer informed the contact that a stone must have hit the sunroof and referred the contact to file a claim with the insurance company. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435440October 4, 2021
STRUCTURE:BODY
My son open tailgate to place his backpack and close the gate. I heard a snap and was wondering what had happened and notice the the hydraulic arm broke. I think this is dangerous because the tailgate is heavy and can hurt or kill someone!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435294October 3, 2021
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
My transmission is having problems. During acceleration the car will jolt forward, also when using the brakes. The dealer did recognize the problem but said it is not covered by warranty and that transmission needed to be flushed.. which was going to cost $500. He said had it been flushed before they may cover it, yet Honda doesn’t recommend a flush before 45000 per my owners manual. Very dangerous.. could cause an accident with Speed going up and down at a moments notice without you doing it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435191October 2, 2021
ENGINE, FUEL/PROPULSION SYSTEM
My Honda Pilot 2011 EXL w/ AWD displayed a flashing engine light while driving, which is a sign of a serious engine problem. When it was towed to the Honda dealership, the service representative told me that a Diagnostic Trouble Code (DTC) of P0302 was recovered, which occurs when the spark plugs misfire, and is fully described in Honda's Service Bulletin 13-082: https://static.nhtsa.gov/odi/tsbs/2018/MC-10152434-0001.pdf. I was told by the Honda service rep that one spark plug was fouled and covered with engine oil, and that I needed to clean the pistons and replace three piston rings along with the spark plug, a $3500+ repair. This costly problem with some Hondas was the subject of a class action lawsuit (Soto v. American Honda Motors), and is known to cause a sudden loss of power while driving, putting the driver, passengers, and other nearby vehicles at significant risk. By way of background, I began experiencing intermittent and temporary electrical system failure and increased oil consumption as early as January, 2021, which was never fully diagnosed until it progressed to a state of engine failure in September. Honda was clearly aware of this problem, yet it failed to take preemptive action to protect Honda owners and others. Rather than recalling vehicles with defective Program Control Module (PCM) software/firmware and updating it on affected vehicles (a relatively inexpensive fix), they allowed drivers to continue to operate their Hondas, effectively playing vehicular Russian Roulette, until their engines failed catastrophically, like mine did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435221October 2, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Car stalls at a stoplight. Battery was completely depleted so it wouldn't restart. I couldn't even open the windows on a hot day b/c the battery was depleted. Honda dealer in Richmond California tells me they can't replicate the issue and all the diagnostic tools they have indicate no problems. This is a serious safety issue that must be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435157October 1, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Auto engine Idle shut/off malfunctioning. At red light...when turned green, took foot off brake to accelerate...car completely shut off. Dashboard lights came on and instructed to shift vehicle to park and restart. Vehicle in rear view coming up fast and thought I was going to be rear-ended and quickly found hazard lights and luckily driver was paying attention and shifted to other lane. Never happened when brand new now happening few times a week. Of course am making an appt with Honda but if they can't replicate the problem in the shop they can't/won't fix. This is a safety issue and people are going to get rear ended! Honda needs to rectify this situation as I have seen many threads with others stating the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435146October 1, 2021
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated while driving 30 MPH, he noticed that several warning lights illuminated and remained illuminated. The contact continued driving to his residence. The following day the warning lights disappeared. Several months later the failure recurred. The contact took the vehicle to the local dealer to be diagnosed. The mechanic related the failure to an unknown electrical failure and performed a software update to fix the vehicle. the contact stated that the failure recurred. The vehicle was taken back to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435014September 30, 2021
ENGINE
Incident occurred 9/28/21 4:20 - 4:30 pm PST while driving in the 3rd lane of southbound 880 Highway about 1 mile before the the exit of 16th Ave & Embarcadero in the city of Oakland. The speed that the vehicle was moving at the time of the incident was between 50 to 55 MPH. The vehicle has more than half a tank of gas and the battery has never been discharged. Also all the required vehicle inspections and services has been performed by the same service center of San Leandro Honda since acquiring the vehicle on 2/10/21 from San Leandro Honda. There are 3 occupants in the vehicle; my wife, our 5 year old child and myself (driver). Our 2021 Honda Pilot EX-L with only 9,209 miles without any accident records started to show different kinds of warning signs lighting up on the dashboard, then followed by steering and engine failure. I immediately turn on the hazard lights and pointed the vehicle towards the right shoulder of the freeway. Thank goodness that at the time of the incident the traffic is heavier and moving slower. Also other motorists are accommodating enough to let us get to the shoulder without any accidents. If it was lighter traffic at the time it could have been devasted for us. Tow truck driver Manuel Escalante that works through FSP in partnership with CHP helped us get out of the shoulder of the 880 freeway onto a safer location in the city street to await further towing assistant from my roadside service with Honda. After getting towed by another tow truck driver to San Leandro Honda on 9/28/21, my vehicle still remain there. The service department haven't provided any detail report to why the engine seized from working while we were driving in the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434981September 30, 2021
STEERING, SUSPENSION
At accelerating speeds between 37mph and 62mph, the steering wheel trembles and vibrates and shakes profusely. At decelerating speeds between 62mph and 37mph steering wheel trembles and vibrates and shakes profusely. Entire vehicle begin to shake. Driving is hazardous. Vehicle has been and is still been inspected by certified repair centers and there is no solution and the issue remains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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