Honda Pilot Complaints

9,418 consumer complaints on file.

#11430689August 26, 2021
ENGINE, POWER TRAIN
Keyless start system malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430414August 25, 2021
AIR BAGS
ON 8/24/2021 I visited a Honda dealer(Planet Honda Dealer located at 2285 Route 22 West Union NJ 07083) to fix my air bag recalls and met the service advisor/Eric Malheiro, and showed him the mailed letter regarding the recall on my vehicle , after the service crew get my vehicle n the shop, the service advisor told me that have to pay for diagnosis and after that I will pay for the parts needed Modules and other stuff, I tried to explain to hi m that as per the federal law my car has a recall for a safety issue, s dealers or Manufacturers should fix it free of charge, but he refused and return car from service ,I left and decided to file a complain, please respond thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430372August 24, 2021
ENGINE
Vehicle stalls after trying to return to normal idle after the idle-stop system has been engaged. Vehicle may take up to 5 minutes to restart. Vehicle has a fly-by-wire push button transmission so the vehicle cannot be placed into neutral and pushed out of harms way without the engine running (which it isn't since it stalled and won't restart). Dealership "fixed" the problem in 2019 by installing a new battery which was warrantied for a bad cell. Problem returns in 2021. Dealership declares the battery good and claims that they cannot replicate the problem, nor have they heard of this issue previously. And possibly related to all of the above: Vehicle ran normally (i.e., engine running normally) until all indicator lights came on and remained on. Dealer claims a new camshaft and associated parts are needed to fix this "new" problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430146August 23, 2021
ENGINE
This has been happening for a while now, probably the past yet, but its happening more frequently now. I didn't think much of it until my husband noticed it while we were driving and started asking me about it and saying that could mean I have a transmission issue and need to get it looked at before my warranty is up since the car is relatively new and has less than 40,000 miles. My warranty is up to 80,000 miles. The date listed below is when my husband mentioned it. When accelerating, at low RPMs, usually between 1 and 2 rpm, the car hesitates accelerating. it lasts about 1 to 5 seconds. I initially noticed it at low speeds, but now it's doing the same thing at higher speeds, but always when it's a low rpms. It was sparsely happening, but now it's happening more frequently. Sometimes the hesitation is kinda jerking you a few times, but other times, its a longer hesitation and your car kinda makes a sound like it all of a sudden just decided it was going to kick into gear and start going again. This is a safety issue because if I'm pulling into traffic, changing lanes, crossing a road and my car hesitates or I can speed up fast enough when I should be able to, it could cause an accident. I'm taking it to get looks at by Honda Cars of Katy on 8/25/2021. They should be able to reproduce it since it happens quite frequently. The vehicle has not been inspected by anyone yet for this issue. There are no warning lights or messages on either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430038August 22, 2021
ELECTRICAL SYSTEM
Keyless start system problem appeared at about 40K miles. Now auto lock feature doesn’t work. At 45k miles now it’s appeared again and doesn’t go away. Many other owners of same car report similar issue apparently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429952August 21, 2021
SERVICE BRAKES
Steering wheel shaking violently when braking especially at highway (down hill) speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429969August 21, 2021
ENGINE
The Honda Pilots Engine Mounts are constantly having to be replaced prematurely than any other vehicle I have ever owned. This is an extremely dangerous part failure and an expensive cost to have. This dealership explained this is a known issue with these Hondas, yet no help or solutions from the manufacturer. There has to be some form of help or accountability for this type of negligence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429980August 21, 2021
ENGINE, ELECTRICAL SYSTEM
The car was traveling on a highway and stopped responding while quickly decelerating all the while rolling through all of the warning sign sign screens. Luckily was in I side lane and able to hop curb to pull off to shoulder. Every time we take to dealer they claim it’s a known problem and “reboot” system. Then seems to work ok for a while. This is the fifth or sixth time taking back to dealer. This time almost caused an accident. I’m starting to think the vehicle is not fit to be on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429965August 21, 2021
VISIBILITY/WIPER
Both side mirrors on the outside of the car shake and vibrate causing images in them to be blurry and hard to see. This is a safety issue, especially at night, because you cannot see truly where the vehicle beside you is. Only until the BSM comes on can you sometimes tell a car is beside you while driving at night. Notified dealer who said there was no permanent fix as of right now. On 7/3/2021 a service advisor did a band-aid fix of double sided tape on the passenger side mirror, but it is now shaking the exact same as before that was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429821August 20, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Driving to work in the morning after owning the car for a few years and and dash displays "Keyless Start System Problem".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429887August 20, 2021
SERVICE BRAKES
The large amber Brake warning indicator on the dash and the associated buzzer comes on giving a false positive indication periodically in two way traffic even on straight roads with adequate traffic separation. There is no specific pattern to getting this false indication and it is very annoying. I am concerned that it could also automatically apply the brakes when it is not necessary. In my normal commute of 20 miles it may occur five or more times. I have read online that other 2020 Honda Pilot owners are having the same problem and that dealers have been unable to correct it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429701August 19, 2021
ENGINE
A known a reported issue by others, the auto idle engine function has caused our car to completely shut off at various times requiring us to put the car back in park and restart the engine. This is a clear safety concern as it has happened at stop lights, on the road, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429638August 18, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I have been dealing with the issue of my stereo crackling for over a year. The first appt is listed below. I have taken my car in 4 different times for this issue and am still as of today waiting on the part to come in to fix my car. I had an appt today and was told that the part was in and after dropping off my car was told the part is not in stock and they don't know when it is coming in. This is a dangerous and unsafe driving situation. The navigation turns off, the radio completely shuts off including my dashboard so I don't know how fast I am going. The crackling noise continues if the car is on or off. This is very distracting and loud especially since you cannot control the level of the noise. I think waiting a year for this to be resolved has been long enough and I expect the dealership to step in and provide some options.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429203August 16, 2021
VISIBILITY/WIPER
The driver side sun visor fails to swing down. Dangerous to drive in bright sun Replace commercially and mechanic said this is a common Pilot failure Why is this not a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429213August 16, 2021
ELECTRICAL SYSTEM
When vehicle is on, in drive-braked-or parked status, an incremental sound of electrical crackling and popping increasingly develops both in noise level and intensity, and emits throughout the vehicle. Culmination of this erratic electrical activity results in a loud chromatic/bursting "crack" sound and shutdown of the audio system. Component - appears to be in the wiring harness and electrical system connections. Safety Issue - total distraction to driver's attention, disturbing, and alarming concern to passengers. Problem Confirmed or Reproduced - Yes. Diagnostic errors captured and recorded on multiple occasions, with shutdown randomly occurring. Warning and Appearance - No warning or apparent related catalyst is evident. First occurrence at 7,000 miles and continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429326August 16, 2021
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while at a complete stop, the vehicle would intermittently shut-off upon depression of the accelerator. There were several unknown warning lights illuminated. The contact was able to restart the vehicle soon after failure and resume normal driving. The contact had called two dealers and was informed that they had never heard of such a failure. The contact was informed by each dealer that he would be charged a diagnostic fee to service the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429333August 16, 2021
ENGINE
From a stopped position, when foot released from brake, car completely shuts down. Happens randomly. Six times over last 2 months. Complaint was called in today 8/16/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429157August 15, 2021
ELECTRICAL SYSTEM, ENGINE
When stopped long enough to engage the auto idle function the car does not always recover immediately to drive. The car completely shuts down and usually restarts. This has occurred a few times in the past couple weeks and I have been trying to capture it on video to show the dealership. Yesterday it shut down and did not restart. It took many seconds (20-30) to be able to turn it back on and put it back into gear. We were stuck with cars behind us honking. When this happens all the lights on the dash light up so there is not one warning that indicates what the problem is. A car randomly failing to function is a safety issue. Especially since there is nothing the driver can do to remedy the situation. We have not taken the car in to a mechanic yet as this happened over the weekend. The car will be going to Honda. An internet search shows this is not an isolated issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429168August 15, 2021
ELECTRICAL SYSTEM
There is an issue with the electrical system in this car. The radio has intermittent static on any station and hands free calls drop after a short period. I have Googled this and it is a very common complaint on this type/year vehicle. I am concerned there are other electrical issues that may be more safety related. The dealer did a hard reboot of the computer, but nothing changed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429102August 14, 2021
EXTERIOR LIGHTING
The High beams are giving a warning when driving during the day and at night. “High support system problem “. I have taken it to the dealership and they can’t find the issue and I have reported twice and they still can’t figure it out. The high beams come on and off during driving which is a safety issue for both drivers, this issue continues to occur since July 2021 and is reoccurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot