Honda Pilot Complaints

9,418 consumer complaints on file.

#11477903August 6, 2022
ENGINE, POWER TRAIN
On multiple occasions over the past month or so, my wife has experienced engine issues associated with what we believe is the Auto Start/Stop function on our 2018 Honda Pilot (Touring Edition). Upon coming to a complete stop, the Auto Stop function disables the engine. Upon releasing the brake, the system is supposed to restart the engine. However, on at least five occasions the engine has not restarted, and it has required her to turn the vehicle off and completely restart it as if starting from cold. This has occurred at stop lights, which obviously could cause safety issues/implications. On at least a couple of the occasions, she had to attempt to restart the vehicle multiple times by applying the brakes and pressing the main start/stop button). I frequently drive the vehicle and always turn off the Auto Start/Stop function. I have never run into these issues whatsoever. The vehicle is scheduled for routine maintenance at a Honda dealership in two days; the vehicle is serviced solely at this same dealership. The issue will be brought to their attention as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477721August 5, 2022
SERVICE BRAKES, ENGINE AND ENGINE COOLING
The contact owns a 2019 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle stalled and failed to restart. The contact stated that several unknown warning lights were illuminated. The contact stated that the brake pedal was difficult to depress while starting the vehicle. The vehicle was towed to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was taken back to the local dealer where it was diagnosed that the battery needed to be replaced. The contact stated the failure was related to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477800August 5, 2022
ENGINE
The contact owns a 2019 Honda Pilot. The contact stated while stopped at a traffic light, the vehicle lost motive power and stalled without warning. The contact was able to restart the vehicle and the vehicle was operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was not contacted. The failure mileage was 44,298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477830August 5, 2022
POWER TRAIN
-Automatic Start/Stop Feature -Vehicle's Engine did not Restart after the Auto Start/Stop engaged while in rush hour traffic. Also the Vehicle will immeadiatly or on start will shift the transmission in Neutral. Leaving the family in the middle of a unprotected left turn in the middle of a now red light intersection, this is dangerous and unsafe. I will also as you come to a complete stop after traffic on the highway hits a back up. - I have taken the vehicle in the same Honda Dealership they have not been able to "Reproduce" the problem. At the 1st attempt they recommended a new battery, but the problem is still occuring. I have given them video evidence in the hope they will have a solution to this Safety Defect. -The Dealership currently has my vehicle at its service department and i was told by the Service Manager that he is coordinating with his Service Representive for a possible solution. No other agencies have looked at the vehicle thus far. -Sometimes the Start/Stop indicator on the dash illumates sometimes there's a delay. The Message given my the Dash Reads "Gear Position is N. Release Accelerator Pedal" The Message that reads if you have the Transmission in D than Press the N button reads completely different and cannot be duplicated other than when the vehicle shifts into N on its own after a Auto Start/Stop. -This issue started occurring Randomly at 57,000 miles now at 59,000 its occuring more frequently and is causing unsafe situtations while in operation of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477849August 5, 2022
ENGINE
The auto start-stop feature is malfunctioning and has been malfunctioning since I purchased the car. When the start/stop initiates at a stop, the car turns off and then when the car turns back on, the entire car completely shuts off and then turns back on, resetting everything. That is how it begins and then after a week or two more, the car completely shuts off and then will not restart. The problem is getting worse and worse as the years go on. It is extremely dangerous to be stuck in the middle of an intersection and my car is stalled out and has no way of turning back on. I have taken the car to the dealership maybe 8 times for this problem since I purchased the car is early 2018. It has gone through 4 batteries in 4 years (even with the pandemic, it should have been more). This issue is somehow draining the batteries extremely fast. There is a huge problem with the auto start/stop and my hope is that Honda buys-back all of these defective cars. I have no clue what kind of damage this has done to my engine, starter, etc. and am worried that I purchased this car as a reliable unit for my family, but it seems extremely unsafe and unpredictable. I know this is already under investigation but I wanted to include my plea and maybe encourage others to do the same. I know there are a ton of other people out there with the same unsafe problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477863August 5, 2022
ENGINE
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. I fear I will get rear ended due to this. Or shot b/c of crazy road rage people. We took it to the dealer and it could not be replicated so they could not fix it. no warnings prior It has happened multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477536August 4, 2022
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2017 Honda Pilot. The contact stated that while the vehicle was idling at a stop light and attempting to proceed to drive, the accelerator pedal was depressed; however, the vehicle lost motive power and stalled. The contact shifted the vehicle to park(P) and restarted the vehicle. The failure only occurred whenever the Auto START/STOP function was activated. The contact took the vehicle to the dealer who diagnosed that the fuel injector failed and needed to be replaced. The failure persisted. The contact returned the vehicle to the dealer who then diagnosed the vehicle and determined that the torque converter and converter clutch failed and needed to be flushed or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477559August 4, 2022
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that after stopping at a traffic light, the Auto START/STOP feature failed to operate as designed. The contact stated that the vehicle failed to automatically restart after her foot was removed from the brake pedal. The contact stated there was no warning light illuminated. The contact stated that the Auto START/STOP failure had become a recurring failure. The contact had taken the vehicle to a local dealer who attempted to diagnose the vehicle however, the mechanic was unable to duplicate the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000. The contact stated that the failure mileage was actually around 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477572August 4, 2022
UNKNOWN OR OTHER
My car shuts off and goes into Park at intersections or highway while stuck in traffic if the Auto Engine Idle is not manually disabled. It can take up to 3 minutes to restart my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477599August 4, 2022
ENGINE, ELECTRICAL SYSTEM
Vehicle has auto idle feature that activates when car comes to complete stop. Typically, the engine restarts when you take your foot off the brake, however, there have now been three occasions that the system did not restart the engine and the car stalled. I have contacted several Honda dealers and they are all aware of this issue but do not have a way to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477620August 4, 2022
FUEL/PROPULSION SYSTEM
In June of 2022 my car started to buck and stalled out; I had to get it towed to Huntington Honda. The dealership told me that the fuel pump failed do to corrosion and it was not covered under my warranty. I did have to go through insurance. I have no idea how the male pin in the fuel pump corroded and broke off inside the connector and neither did the Service Advisor. Honda America spoke with the dealership after the car was fixed and concluded that is was corrosion. I have always taken care of my car and cannot understand how that part even became corroded. Please help me in this matter as this could be happening to others. Honda America and06/18/2022 the dealership where no help at all. My # is 631-972-5301. Please feel free to contact me with any questions. Your help is very much appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477632August 4, 2022
UNKNOWN OR OTHER
The stop/start system Isn’t working properly. When I stop at a light or stop sign the car will stop and the engine will stop like it is supposed to. But when I take my foot off the brake the car doesn’t start back up. The lights on the dash light up. The dash then tells me to put the car in park and press/hold the start button. It will then start. This has been going on for over a year now. I normally just try to remember to disable it by pressing the button but I shouldn’t have to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477637August 4, 2022
ENGINE, UNKNOWN OR OTHER
The auto engine idle stop fails to restart the engine after stopping at stop lights, stop signs, in traffic, etc. Even after repeatedly "working" to turn off the car and turn it back on, it can take up to 2 minutes to effectively turn off the car so it may be restarted. This feels extremely dangerous at stoplights, but especially when caught in stop and go traffic on the highway or on a bridge. Cars go around into the intersection, honk, and when traffic picks up from the stop-and-go situation, cars drive by at high rates of speed while I sit motionless in the middle of the highway. While I more often than not remember to turn off this "feature" when starting the car, there are times that I forget. It has been horrible for my newly licensed driver. The anxiety and stress this has caused has led to learned anxiety while riding in and driving other cars that do not have this "feature." The problem was first reported to my local dealer in 2021. Today I asked the dealer to look at it again, while the SUV was undergoing a fix for the hood recall, and I was informed it would be a $140 diagnostic fee and then whatever the cost would be to "fix" observed problems. The dealer has not documented my complaints about said problem, though they ran diagnostics and indicated that the starter and battery were operating according to spec. They "reset" the system in November, but it did not help with the problem quickly reappearing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477641August 4, 2022
ENGINE
With auto idle engaged, the engine fails to always restart after coming to a stop. It doesn't happen all the time. When it does happen, it requires me to turn the car ignition off completely and then on again for it to recover from it. Sometimes it takes multiple tries to do so. This has been happening for multiple years now, but the frequency has increased in the last 6 months or so. Date reported is todays since it did happen today 3 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477653August 4, 2022
ELECTRICAL SYSTEM
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged, it requires multiple starts, and twice now, just completely does not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477686August 4, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
In support of NHTSA Action Number: PE22005 2017 Honda Pilot multiple experiences with the auto idle cutting off and not restarting. 8/4/2022 was worst experience to date. The vehicle cut off at a stop light and would not restart. The ability to roll down the windows and unlock the doors was disabled so 2 occupants were potentially trapped inside. Fortunately a door had just been opened to waive backed up traffic around the disabled vehicle. AAA and Sheriff's were called to the scene. It was successfully jumped and the AAA diagnosis was that nothing was wrong with the battery, starter, nor alternator. This is a major flaw in engineering and a fix has to be developed or the vehicle appropriately replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477286August 3, 2022
ENGINE
Our Honda Pilot began stalling four years after purchasing the vehicle. When the Honda was stopped, the engine shut off but the engine wouldn't automatically restart when the accelerator was pressed. I fortunately was able to get the Honda to restart after a couple tries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477292August 3, 2022
ENGINE, ELECTRICAL SYSTEM
2016 Honda Pilot stalls during idol-start stop. Driver is forced to put it into park and restart vehicle. I took the vehicle to Manchester Honda (CT) for service over a year ago, but no issues were found. They updated the software, but it did not help. The issue is getting worse - sometimes it takes multiple attempts to restart the vehicle. This is a serious safety concern as it has happened in the middle of a busy intersection and in the middle of the highway in traffic. It is currently not possible to disable the system and I don't always remember to manually shut it off every time I start the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477307August 3, 2022
ENGINE
When the auto engine idle kicks in more and more often the car struggles to restart. A message quickly flashes about a malfunction but too quickly to read it. I disable the feature very often as I fear the car will not restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477361August 3, 2022
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2017 Honda Pilot. The contact stated that the vehicle previously had the battery and Auto Start/Stop button replaced; however, the while stopped at a traffic light, the vehicle lost motive power. Additionally, the brake pedal was firm while depressed. The vehicle was towed to an independent mechanic; however, the vehicle was able to restart and no error codes were retrieved. The vehicle was then taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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