Honda Pilot Complaints

9,418 consumer complaints on file.

#11476331July 28, 2022
ENGINE, ELECTRICAL SYSTEM
died and switched into neutral by itself, wouldnt start or switch into drive mode- in the middle of a busy intersection! it was scary and dangerous trunk doesn't open/close properly Infotainment center dies unexpectedly, freezes, won't restart on it's own. Have to pull over and restart car a few times or let the car sit off for a while speakers crackle at random times Took the car numerous times to Marin Honda, the computer they plug the car into showed "no codes" so they said there wasn't an issue. No warning lights of any kind. electrical just shuts down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476360July 28, 2022
ELECTRICAL SYSTEM, ENGINE
During several stops now, the auto engine idle kicks in, but vehicle does not restart. The vehicle is at a complete stop with the engine off. This has happened on 2 occasions on freeway off/on ramps, which has been extremely dangerous, with the speed that vehicles are traveling. It has also happened over 4 times at intersections and stop signs. 2 separate dealerships have inspected the vehicle, where 1 was able to reproduce the issue and both times, my battery was replaced, well before the life of the battery. Maybe 1 year into having the new battery the issue presents itself again. I have owned the vehicle for just over 3 years now and I have purchased 2 batteries, that is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476390July 28, 2022
ELECTRICAL SYSTEM, ENGINE
Vehicle was driving and operating as it should. Parked it for about 30 to 45 minutes now it won't start. Has happened before and honda said vehicle was fine after they looked at it. Vehicle has had an issue with auto start stop while at a traffic light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476394July 28, 2022
AIR BAGS
Passenger Airbag fails to turn itself off when under 15 LBS is positioned on the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476437July 28, 2022
ENGINE
Every since about 1.5 years into owning my car, the auto idle engine shutoff will stall my car. After multiple trips to the dealer who said nothing was wrong, this issue persisted until I had my battery replaced at about year 3. It started working again as it should until about another 1-1.5 years into the new battery, and it stalls all of the time especially when the car has been driven for about 15-20 minutes. I understand the NHTSA is already looking into this issue, but the manufacturer needs to disable this feature until a fix can be made. Many times, I have blocked traffic at a stop because of this and trying to get my car restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476067July 27, 2022
POWER TRAIN, ELECTRICAL SYSTEM
Multiple times the idle-stop feature has caused my car to stall out at an intersection. The idle-stop will engage, but when I take my foot off the break (or move the steering wheel), the car does not start again, instead it will try to start but then turns off completely. At that point I have to re-engage the break, put the car in park, turn off the car and then try to turn it back on as normal. When this happens at a green light it's very stressful and dangerous as cars are behind me. This has happened probably 10 times in my ownership period, it is always worse when it's hot outside since so many parts are running (including the AC). I have brought the car in to fix this a bunch of times, they never find anything wrong at the dealer. The last time they replaced the starter button at no charge saying that this piece was known to be faulty. It has happened once or twice since replacing that part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476090July 27, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The vehicle radio/nav, display goes completely out. Sometimes it just goes full volume. Makes full volume popping noises out of the blue. Sometimes is blacked out and sometimes it just won't turn on or shut off. Symptoms have be getting progressively worse and worse. I'm afraid of the other systems this will effect due to the bus system. It is very scary to my wife when it just goes full blast and I'm afraid it's going to cause an accident. It's been doing things for a year since 12000 miles or so, but it had just recently gotten terrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476193July 27, 2022
ELECTRICAL SYSTEM, ENGINE
When stopping for more than a few seconds auto-idle stop turns off the vehicle completely and does not turn back on by pressing the gas pedal. Car must then be completely turned off, back on and shifted into drive to continue moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475934July 26, 2022
ENGINE, POWER TRAIN
Vehicle is shutting down at red lights / stop signs; when this happens engine goes into idle mode. But pressing the gas pedal to resume travel, vehicle immediately shuts down. The vehicle needs to be turned off, and restarted. Restart is not always successful on first attempt, leaving vehicle stranded in congested traffic areas until it the issue clears. This type of event has had more than one occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475936July 26, 2022
ELECTRICAL SYSTEM
The problem is that which is reported here: https://static.nhtsa.gov/odi/tsbs/2020/MC-10184330-0001.pdf My problem is that I am being told that my VIN number is not included in the group eligible for the warrantee extension and fee coverage for the replacement of the keyless start sytem. Seeing how my vehicle is the model, make and year that this problem is known to effect, I am confused and frustrated by the inequitable and arbitrary use of VIN numbers as determinant of coverage. This is a known issue for 2017 Honda Pilots. My vehicle CLEARLY demonstrated all the malfunctions described and therefore, I believe it should be provided the warrantee extension and that I should not have to pay for the replacement ($168.17).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475942July 26, 2022
ELECTRICAL SYSTEM, ENGINE
For several year I've had a problem with the fuel-saving stop-start system on my Honda Pilot. Unless I turn this system off each time I drive it routinely (several times a week) fails to turn back on after making a complete stop, usually at a traffic light or stop sign. This has placed me in several dangerous situations as cars are speeding behind me, not expecting my car to be at a dead stop when a green light turns. It takes several tries to re-start the car and causes chaos at intersections. I took the car to a Honda dealer and was charged $975 to replace the battery, which they said would fix the problem. I have also followed all the safety recalls and yet the problem persists. I wanted to file an official report because this faulty system is a major accident waiting to happen. Given that my car fails to re-start once or twice per week, it's only a matter of time before I'm hit from behind while I'm stalled at an intersection. Honda has made it so that I am unable to permanently disable this feature and has yet to provide a repair so that it doesn't occur. Meanwhile, I've spent almost $1k trying to fix the problem myself without success. If the fuel-saving start-stop system is going to be a required feature please hold Honda accountable for providing a system that keeps their drivers safe and will not be the cause of an accident bringing harm to my family or others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475651July 25, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, POWER TRAIN
Ocassionally when stopped at intersections my 2016 Honda Pilot touring edition will go into idle stop mode and not restart. Upon trying to proceed the engine will try to start and stall out. The engine goes dead and I am unable to accelerate out of the intersection. The info dash system indicates the vehicle was in Neutral and that I needed to shift to Park to Proceed. After putting the vehicle in Park the info dash system instructs me to start the engine by pressing the Brake and pushing the Start button. This action is not possible when the vehicle has stalled out as described above and continues to prevent the driver from accelerating out of the intersection. The only solution I found that works is to remove my foot from the brake and power down the vehicle completely. Only when the vehicle is completely powered down is it possible to restart the vehicle by pressing the Brake and Pushing the power button. This event has happened 4 times in the past 3 months on my Pilot. The mileage on my Pilot is ~125,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475678July 25, 2022
ELECTRICAL SYSTEM
At low idle, car will lock up, unable to drive, cannot put in neutral, will not go. I can't even shut the car off to restart. The dash tells be to push brake and start button, but that still does not work. I continue to push buttons until it finally kicks in. I was in the middle of the road. 1 car almost rear ended me. This also happened while I was traveling and stopped at the end of highway. I needed assistance, but since I couldn't put car in neutral, we could not push. I put hazards on and again, pushed random buttons until kicked back in. This is very dangerous! I will not let my kids take my car for fear that they will get stuck as well. I'm scared to drive it. Honda's response was bad gas or alternator, which it is NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475822July 25, 2022
UNKNOWN OR OTHER
I have a Honda Pilot 2016 with a keyless start system issue. I see a recall document Service Bulletin 20-117 dated December 9, 2020; however, when I type my VIN number for my vehicle, I do not see a recall. I have been having the Keyless start system issue for the past 3 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475506July 24, 2022
ENGINE, UNKNOWN OR OTHER
I’m having problem with the start/stop feature if my honda pilot 2016. For a couple of incidents already, when the car idle on a stop, it will not start back. It happened today 7/23/22 in Fletcher ave in Fort Lee, NJ. I had to jump start the car and it caused traffic for a while.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475540July 24, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The pilot turns the engine off while idling to save fuel. Twice this week when I have been stopped at stop lights it becomes unresponsive and I am unable to get the car back into gear. Attempts to turn the car on and off and to restart the car don't work. Both times I was only able to get it started after opening the drivers door... it took at least 1 minute each time. But I am very worried about it causing an accident. I have realized that I can turn this feature off, but it defaults to it being on everytime you start it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475545July 24, 2022
ELECTRICAL SYSTEM, ENGINE
While at a stop the engine stopped as it should but did not restart. It then took multiple tries of pressing the brake and hitting the start button to get it to restart. This meant the car was blocking the flow of traffic creating a safety issue. This has occurred on multiple occasions with no issues found at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475588July 24, 2022
SUSPENSION, STRUCTURE, ENGINE AND ENGINE COOLING
I bought this 2004 Honda Pilot new in 2004 in Louisville. In 2018 I drove to Florida without incident. While here in Florida I have had a problem with oil leaking. Than the compressor for the air went out and I took it straight to the dealer here. They told me it was not worth fixing. Since then I have had 2 mechanics look underneath the car and said it was so rusted that the frame was dangerous and they could not risk fixing it. I have checked with other Honda owners only to find out this is a problem with numerous Honda years and no one fix this problems because of liability . I have photos of the rusted out rear-end and the frame is not attached. You can find owners trying to weld the rear-end back on. No one will repair my compressor because of the rust and damage. When I had it at the dealers they did not mention this problem at all. They just said it was not worth fixing. My car has about 200000 miles but has has its service. This has to be a major recall or replacement. We could have had a major accident over this and didn't know [XXX] Please call or forward communication. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475610July 24, 2022
ENGINE
Purchased the car back in 2/2016. Had the battery replaced this year after noticing the auto stop-start function showed some signs of hesitation. In the past month, I've had the vehicle stall twice. The first time, I was at a parking lot, waiting for the other car to move out. While the car was stopped - the auto stop/start feature activated. Upon letting go of the brake, the car failed to restart. I had to place it in Park. Hit the ignition button. It restarted after 2-3 tries. The second time happened today while at a stop light. The car was off when the auto stop/start activated. When light turned green, brake was released and car failed to start. Had to go through the same routine as above. The car finally start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475448July 23, 2022
ENGINE
The Auto Engine Idle Stop malfunctions. This has happened multiple times. When this feature is NOT de-activated, the engine will turn off (at say a traffic light) and will not restart properly. While this has happened multiple times, today I took note of the specifics. When I realized the engine was turning off, I attempted to disable the auto engine idle stop. The car switched itself to neutral, the battery light came on and I had to push the button to start it again. During this time the A/C also turned off. On previous occasions, instructions have appeared on the digital screen (i.e. press brake, press start twice, etc,), but I do not recall the specifics as this causes anxiety and panic when it happens. I've had to turn on my hazard lights in the past while I attempt to restart the vehicle, while traffic is building behind my disabled vehicle. This issue does not always happen, but when it does, it's terrifying. It's dangerous as someone would expect you to be driving, but cannot because your vehicle has randomly shut off (say in traffic). I told the dealer about it a while ago, but they could not recreate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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