Honda Pilot Complaints

9,418 consumer complaints on file.

#11478653August 10, 2022
ENGINE
The auto idle often causes the car to stall and restart with a collision system warning, or sometimes requires a push of the start button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478677August 10, 2022
ENGINE
Vehicle frequently fails to restart after stopping after stopping while auto idle stop feature is on (default is "on"). In thes cases, one has to completely turn off the vehicle and restart. This is a safty hazard because the engine stalls when it's supposed to come back on to e.g. cross the intersection. Honda Dealership / Service Department were not able to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478700August 10, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The auto start/stop feature of the vehicule has stopped working on several occassions. We would be coming off the highway and or off a red light and the car will stall of the auto start/stop function is on. This has happened a few times in a very busy intersection or street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478706August 10, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the auto/start stop function. This happens intermittently, but has put my family in danger on several occasions. When the light turns green, the car turns off, and has to be put in park and restarted. I have come close to being rear-ended during these situations, as approaching vehicles have to stop suddenly because my car is disabled. I have taken a video of these incidents, but Honda is unable to recreate the issue and has not offered a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478320August 9, 2022
ENGINE
This vehicle is equipped with an Auto Stop/Start feature when the vehicle is in idle and the brake is depressed. Once the brake is depressed the engine will shut off and then it should re-start as soon as the brake is released. This feature is malfunctioning on my vehicle. When the brake is released and the engine is restarted the electrical system on the car occasionally shuts down momentarily. This includes the HVAC, Stereo, Meter, Lights. On 3 separate occasions the car has stalled. The vehicle is then needed to be put in park and restarted. This has happened at traffic lights and could cause an accident if the reaction time to restart the vehicle is not quick enough. I had the dealer review the problem during an oil change but they only checked the battery level and determined it was not an issue. This issue seemed to appear around 35-40k miles on the odometer. The vehicle now has 56k miles on it. The issue does not occur 100% of the time, but occurs over 50% of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478321August 9, 2022
SERVICE BRAKES, STEERING, ENGINE
At a stop light the my car turned off and did not come back on for 5 mins. I am aware of the auto stop feature for fuel efficiency but I was in a turning lane. I literally could have been in an accident. The car brakes were locked in could not even put the car in neutral or park the car was just off completely. No signs of over heating, battery failure, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478391August 9, 2022
ENGINE
Car stalled at a busy intersection and was unable to be restarted. The auto-idle restart was on as this is the default when the car is started and it engaged while I was at a stoplight (had driven approximately 1 mile prior to stopping at stop light) when light turned green, I pressed the gas peddle but the car did not restart instead it stalled. I was unable to get the car restarted. The car was in the road at a busy intersection, ultimately the police had to respond to keep traffic moving and the car was towed. Please note that during my attempts to restart the car by engaging the brake and pushing the ignition (what dash tells you to do) my hazard lights would go off - leaving me very vulnerable. This is an incredibly scary situation to be in. I usually turn off the auto restart when I get in the car because the car has previously stalled, but in the previous situations I have been able to get it restarted. Unfortunately, I forgot to turn it off on my morning commute today. This is a HUGE safety hazard and needs to be addressed. I have made a formal complaint to Honda and my car is currently at a Honda dealership being evaluated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478403August 9, 2022
ENGINE
routinely if the auto stop is on the car will stall out when you try to accelerate from a stop. It will completely die, multiple errors will flash on the board. The car will be completely unresponsive. Eventually I have thus far been able to restart the car but it frequently happens at intersections and I am constantly concerned about getting rear ended. The dealership denies there is a problems. I have replaced the car battery and even with a brand new battery the same things happens. Only way to prevent it, is to disengage the idle/stop every single time you enter the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478444August 9, 2022
ELECTRICAL SYSTEM
When the car is stopped (like at an intersection), the auto ignition stop activates. Sometimes when the accelerator is pressed to start the car again, the car seems to blink, the radio resets, and the car shifts itself into Neutral displaying a sign the driver should shift into Park. Then we have to put the car in park and restart the car. This is definitely unnerving as this happens at busy intersections, and we're afraid of getting rear ended by jumpy motorists. this has happened on 6/30, 6/27. 6/23. 6/22. 6/15. Honda replaced the keyless entry unit on 7/18, but it still occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478475August 9, 2022
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2019 Honda Pilot. The contact stated that while his wife was driving approximately 65 MPH, she slowed for traffic congestion ahead and felt the engine starting to idle roughly. The vehicle then stalled. The contact stated that his wife noticed several unknown warning lights illuminated. The contact stated that several attempts were needed to start the vehicle. The vehicle was then driven to her destination. The contact had the vehicle repaired under NHTSA Campaign Number 21V215000 (Fuel System, Gasoline) but linked the failure to the recall. The contact stated that the recall repair was improperly performed. The vehicle was not taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478484August 9, 2022
ENGINE
Had the no restart after auto start/stop of my engine occur. While I was attempting to make left turn at a light, vehicle remained off and completely shut down. All the lights on dashboard came on and had to place in park. Fortunately after two attempts, vehicle restarted. Turned feature off vehicle. Took to Honda Dealership today. Service Rep. had no idea that there is a current investigation into this matter. Gave me no assure that this issue would be resolved or repaired. Also told me I’d have to authorize a $155 diagnostic fee just to have it looked at, since there is currently not an official recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478086August 8, 2022
SEATS
There was a rattle coming from the middle seats, specifically on the passenger side. Upon checking I found out that the middle seats were not locking properly. Actually, they could be folded down using your bare hands rather than the buttons and other mechanism to fold the seats. Therefore, in case of an accident, the seats are not likely to keep latch and may fold on any individual sitting in the middle seats. This is a safety issue that needs to be addressed. Seats are not supposed to fold using your hands but by either pressing a button or using a handle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478148August 8, 2022
ENGINE
When the auto off/idle shuts the pilot off at a street light, sometimes the car will not turn back on. This has happened to me twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478183August 8, 2022
UNKNOWN OR OTHER
While stopped at a stop light the car totally shuts off when you go to start to move again causing you to have to put the car in park. Then start the car back up a begin to drive. This has happened 8 times now. There are no warning lights. The engine just seems to shut totally off in mind stream. What am I supposed to do with this issue that causes this to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478226August 8, 2022
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
As I was coming to a stop light and started to slow down the automatic start/stop system engaged, but the light turned green and when I tried to accelerate the car was not running anymore lights I the dashboard where flashing that I needed to put vehicle in park to start back up. Our vehicle was almost impacted by the truck behind us because he assumed I would be able to speed up instead of having to come to a complete stop. This has happened at least 20 more times since then when I forget to turn off the automatic start/stop feature. It's always when I'm coming to a stop, the suv will not turn back on mostly its inconvenient to drivers behind me that feel I just didn't see the light turn green but a couple of times it has happened when approaching metering lights in the freeway where the cars behind me or in the lane next to me are ready to accelerate not knowing that my car will have to come to a complete stop because of this issue before I car start the car again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478245August 8, 2022
ENGINE, EXTERIOR LIGHTING
1. Our 2014 Honda Pilot EXL with only 70,000 miles on it needs a complete engine replacement. The cause was determined to be driving with low oil. The oil life gauge read 50% and we had an oil change only 3 months earlier. No check engine light or low oil light came on, so we had no way of knowing the oil was low unless someone qualified had done a manual inspection which ordinary drivers don't/can't do. In our view the warning lights and/or oil life gauge all failed to warn us of any issue of this nature, therefore letting it get to the point whereby the car needs a complete engine replacement. 2. UNKNOWN. We were lucky that we noticed the smell of fuel/burning close to home so we were thankfully not left stranded on the side of the road. But we were left stranded 500 miles from home while on vacation with no car. It was an absolute nightmare. 3. Yes, we had to tow the vehicle 40 miles to the nearest Honda dealership who confirmed that the engine needs replacing. 4. Yes, the nearest Honda dealership inspected the vehicle. 5. No, and that is the issue. No warnings lamps appeared. The smell of fuel/burning coming from the engine alerted us to the fact that there was an issue and the engine fan carried on running even after the ignition was turned off. Prior to this we had no idea there was an issue with the vehicle. We took care of the vehicle, doing regular oil changes and fluid replacement, etc. FYI - Telling someone that they need to manually check the oil level as you should not rely on the oil life gauge and/or the various warning lights that are designed to detect this problem is both devoid from reality and is akin to telling people that they should manually dip the gas tank to check the gas level as you should not rely on the gas gauge etc. That makes no practical sense and the vast majority of car owners don't do it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478274August 8, 2022
UNKNOWN OR OTHER
On 8 August 2022, 1220 pm Chester, Virginia. I was driving my SUV and I heard a loud boom, I thought it was an back fire from another car. When, arrived home, checked my SUV for any possible damages. I noticed there was a slight budge on the sunroof. I opened the sliding portions of the sunroof and I noticed the entire glass had shattered with a large hole in the middle of the sunroof. I inspected the area and didn’t notice anything that could have shattered the glass. In my opinion, with increasing temperatures, the sunroof glass shattered because extremely hot weather. The outside temperature was 97 Degrees Fahrenheit which the inside temperature was much higher.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478123August 8, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Auto braking applies randomly cause brakes to lock up happens when driving in any conditions. This problem has already caused a minor accident with my vehicle due to brakes locking up and no throttle
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11478023August 7, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
Auto start stop function is activated at stop light. Upon releasing the brake to accelerate, the car shuts off completely and am unable to restart vehicle immediately. Requires me to push on/off button a few times to get vehicle back on and running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478052August 7, 2022
ELECTRICAL SYSTEM
Vehicle stalls REPEATEDLY when the automatic anti-idle function is active. Whenever the air conditioning and audio is on and I stop the car, the engine stops (as the anti-idle system is intended to work), then stalls out as the engine restarts. This has been happening for about 2 years and happens almost every time the anti-idle system engages. It’s terrifying when it stalls in stop and go traffic on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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