Honda Pilot Complaints

9,418 consumer complaints on file.

#11477069August 2, 2022
ELECTRICAL SYSTEM, ENGINE
Starting in the summer if 2020 every few weeks after coming to a stop and the auto idle stop would stop the engine. When releasing the brake the engine would not immediately restart. The pause on restart would slowly increase as the time between occurrences decreased. Occurred during each trip. Pauses increased enough that the entire control panel and radio screen would go black, and then the car restarted with warning message coming up on control panel. Contacted Honda and took it in on 9/9/2020. They couldn’t recreate the issue. They charged the battery, did hard reset. Drove car with issue still occurring. Returned the vehicle for additional service on 9/16/2020. They are still unable to duplicate the issue and opened up a tech line case#4376911. They replaced a Dc/DC converter. Issue continued. Returned car with same issue. Don’t know date at this time. They replaced the battery which did fix the problem, temporarily. Began having same issue April 2022. Issue slowly increasing in duration of pause and frequency of occurring. July 10 2022 started having pause long enough for control panels to go dark and get warning light when engine restarted. Started occurring daily. On Friday 7/29/22 came to a four way stop and idle stop engaged. Lifted foot off brake, pushed on gas and realized car had not restarted and car was rolling backwards. Quickly pushed on brake to to stop car rolling backwards which then car restarted with warning light. Called Honda on 7/29/22 made appointment for 8/4/22. On Sunday 7/31/22 We were driving and came to a stop and idle off engaged turning off engine at a red light. At this occurrence the dash and radio went black when foot was pulled off break. Engine did not restart. Dash lights came back on with message that car must be in park to start engine. Attempted to switch to park but controls would not until few attempts. Finally Able to put in park, start car, put in drive and pull away. Stuck in traffic lane for about 15-25 seconds. Scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477082August 2, 2022
UNKNOWN OR OTHER
The auto stop on my 2016 honda pilot is causing the car to not restart and have to put in park, restart and then put back into drive. If it doesn't stall completely, everything with shut off (AC, radio) and then start back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477199August 2, 2022
UNKNOWN OR OTHER
Today (8/2/22) is the second time this has happened to my vehicle: The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. My car died, with bare components still working (windows and a few lights came on - battery and oil), but I was in the middle of a busy intersection when this happened, which is also a few feet away from a railroad crossing, which would have endangered the lives if others were behind me if they failed to pay attention to my hazard lights - which they did). My battery was replaced at the Honda dealership in April 2021, so it's less than 2 years old. A jump was required for the vehicle to restart and is now at Germain Honda of Dublin (again) for inspection of the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477211August 2, 2022
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Per PE 22-005, with Auto Idle Stop enabled, when coming to a stop light, I stopped. When the light turned green, and I let my foot off the brake, the engine would not restart, as if the battery were dead. I put the car in Park, turned it off, turned it back on, and was able to restart the engine. This happened in about March of 2021. Since that time I always disable Auto Idle Stop, as it may create an unsafe traffic condition or accident if this were to happen in traffic. I was going to replace the battery, but have not done so since the occurrence 16 mos. ago, and have had no other issues with the battery in that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477248August 2, 2022
ENGINE
While stopped at stop sign, vehicle's engine auto stop feature engaged and shutoff engine. When driver went to apply the accelerator to move past stop sign, vehicle totally shutdown. The dash instructed driver to depress brake and start engine, which was unsuccessful. Driver had to open and close door to totally shut vehicle down to get engine to turn on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476958August 1, 2022
ENGINE
Stop/Start function for the engine is garbage. It happened 5 times already that the engine shuts down and the car wouldn't go at the red light or even stop sign. Every time it's scary, especially with cars behind me honking for me to go. Luckily, every time I was able to turn off the car, then restart it. I noticed that 4/5 times this happened was after I was driving for at least an hour, on a hot day, with AC on. Miniscule savings of gas are not worth the safety risks of this useless feature. And it seems that I am not able to deactivate the feature completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476983August 1, 2022
STRUCTURE:BODY
I took my pilot to Gerald Jones Honda in Augusta to have recall of hood latch fixed. It has gotten worse and loose and almost blows up when I pass large trucks. I took it back to Gerald Jones and they said they couldn't do anything, In the mean time i have contacted Honda, sent them a video of the moving hood and I have been waiting on an answer of what to do. I am am scared when I drive it that the hood it going to fly up. My next step it to turn this over to my attorney.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477008August 1, 2022
ENGINE
The contact owns a 2020 Honda Pilot. The contact stated while his daughter was driving at an unknown speed when she smelled an odor of smoke coming from the vehicle, then she noticed fire coming from the vehicle. She was able to exit the vehicle safely as it started to burn. The fire department was able to extinguish the fire. No one was injured, and a police report was filed. The vehicle was towed to a Collision center. The manufacturer was contacted, and a complaint was filed. The failure mileage was 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11477040August 1, 2022
ELECTRICAL SYSTEM, ENGINE
Vehicle has died when at a stop light, would not automatically restart. Days later the vehicle’s electrical system would not allow the car to start, many code warnings on display. Have had it towed. Battery would not jump and vehicle would not shift into neutral. Found out it needed a specialized tool only the Honda service had.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477056August 1, 2022
ENGINE, UNKNOWN OR OTHER
When coming to a complete stop, the vehicles' start/stop feature was engaged and the car's engine turned off. Instead of turning back on when the brake was released, the car did not turn back on. Hitting the ignition button also did not start the vehicle back up immediately. This happened to me two times in the past month. Both times, I was stopped at a red light and the car left me stranded in traffic. After a few attempts of hitting the ignition button, the car would start back up. The vehicles start/stop feature malfunctioned and it would be available for inspection upon request. This put my family's safety at risk because the car left us stranded in the middle of a busy intersection. The vehicle has not been inspected yet. There were no warning lamps prior to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477058August 1, 2022
ENGINE
Engine stalled at signal after auto stop and car didn’t start back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476830August 1, 2022
ELECTRICAL SYSTEM
Keyless Start System Problem light came on and I saw that there had been recalls on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476785July 31, 2022
ELECTRICAL SYSTEM
When the car is locked, the alarm will randomly keep going off and the cluster randomly flickers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476709July 30, 2022
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I was stopped at a red light. The stop idol engaged and the vehicle did not start when I attempted to make my turn. The instrument panel indicated that I should shift to park. I did so and attempted to restart the vehicle but it did not start. After a number of attempts to restart it eventually turned on and I drove straight home. I was in the middle of a major intersection with my son in the car. Car zooming by me as my car was stuck in the turning lane. If a car failing to start as a result of a feature that was integrated by the manufacturer isn’t a safety issue then I don’t know what a safety concern would be classified as according the this institution. Permanently shutting off the feature is not an option as it renegades every time you start the car initially. The car has stalled a few times prior to today’s incident but this is the first time it failed to restart. As I drove home I reengaged the system to see what would happen, if failed to restart again and began the stall every time once the idol stop was engaged. This is unsafe. If I forget to turn off the function of this feature and I am on an expressway what happens if the car fails to restart, my brakes lights may not be pressed as I am thinking I am simply going to drive off and I could get rear ended at 60 miles an hour. This is a safety issue. This is a ticketing time bomb and further delays are putting thousands of lives at risk. I did I not know about the problem until I research the internet to find a solution. Why haven’t we been informed of this problem? Is this institution waiting for the body count to be high enough to warrant a consumer alert? This is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476525July 29, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
When the idle stop system is engaged and the brake is depressed to activate the vehicle engine to shut off (at a red light for example), sometimes when lifting your foot off the gas the vehicle does not restart as it is designed to. This leaves the driver stranded at a green light panicking to find a way to get the car started and other vehicles stuck behind the stalled car stopping the normal flow of traffic and causing a potential accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476565July 29, 2022
ELECTRICAL SYSTEM
Auto stop/start function shut down all electrical components when vehicle was stopped and the function activated. This occurred on 2 separate occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476567July 29, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The auto emergency braking (forward collision mitigation) will trigger and brake hard frequently on 2 lane roads. This has surprised me multiple times. Honda service says that this is normal and they don't seem interested in fixing it. I have read that there is an investigation into this issue on certain Honda sedan models, and wanted to be sure that the Honda Pilot was included in the investigation. This has occured multiple times since I've purchased the vehicle new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476573July 29, 2022
ENGINE
I was driving on 7/29. Stopped at the stop light. the car shut off. completely dead. The dealer cannot replicate the problem and did not fix anything. I called Honda North America and they said we are sorry there is nothing we can do. This is the second time this happened. The first time was 4/15 and the dealer replaced the battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476577July 29, 2022
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated while at a stop light and attempting to accelerate, the vehicle lost motive power and stalled. The contact attempted several times to restart the vehicle however, the vehicle failed to start up immediately. After several more attempts, the vehicle restarted and operated normally. The vehicle was taken to the dealer for diagnostic testing however, the mechanic was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476271July 28, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
The stop-start function has not restarted on a couple occasions. I have been at a stop light released my foot from the gas and the failure has occurred. The vehicle was auto shifted into neutral. Instructions were to put in park and restart. I did not feel safe that I my was stuck in an intersection and I didn't know if the vehicle would restart. There were no noticeable errors that I recall. I have had the battery checked on the vehicle and it is good. As of right now, I have not had it checked by a dealer. I try to remember to disable the start-stop function when I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot