Honda Pilot Complaints

9,418 consumer complaints on file.

#11480350August 20, 2022
UNKNOWN OR OTHER
On multiple occasions when the auto idle engages the car stalls. The dashboard looks like the car is running by its not. In order for me to be able to drive it I have to put it in park, turn it all the way off, and then restart. This has happened at dangerous intersections where I’ve almost been in an accident. I read that it’s a known problem but Honda isn’t doing anything about it The last time it happened is noted below
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480127August 19, 2022
ELECTRICAL SYSTEM, ENGINE
Failed to restart when auto engine stop engaged in the middle of a busy intersection. Large truck with heavy duty battery jump started but it took 10 minutes of being connected to the battery for the engine ignition to start again. No lack of charge (all electronics working but turned off just in case) but a defect in the restart after cutoff.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480158August 19, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Turned on the car back in May '22 and all my lights came on my dashboard for ACC, Collision, Lane Departure, Lane Keeping Assistant, Brake Assistance. I have taken it to two dealers and the problem seems to be the multi-function camera in the windshield has failed. Said it is safe to drive still without it, but now the Cruise Control isn't even available with this malfunction. Two months later my Transmission Problem light comes on. I take it in again and they say the multi-function camera being broken is triggering this warning light to come on. So I don't know if my transmission actually has a problem or if the multi function camera is breaking everything electrical in my car. Transmission drives funny but I can't prove anything because of the camera. If the car has been in the sun for a period of time the lights will not show up and you can use cruise control again. Camera is on backorder so don't know when it will come in, and don't even know if this will fix the whole problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480164August 19, 2022
UNKNOWN OR OTHER
After turning a corner vehicle turned off, in the middle of the road, stated put in park and press engine start button, had to press 2x for the car to start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480184August 19, 2022
ELECTRICAL SYSTEM, ENGINE
The automatic stop/start for the engine is failing. It stops at inopportune times, and it is very slow to restart. Sometimes i have to put it in park and push the start button. This has been problematic at intersections and it has been happening more and more frequently. The SUV only has 24,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480284August 19, 2022
ENGINE
Vehicle fails to restart after stopping at a stop light while auto stop feature was on (defaults on). Have to completely turn off the vehicle and restart it for the engine to fire back up. Happens very often. Safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480287August 19, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
I have a 2017 Honda Pilot Elite. My car has had issues since I purchased with the stop/start feature and it’s progressively gotten worse. It’s currently failing every day. In 2017, it was the automatic stop not working right. It would intermittently come on/off when at a complete stop. It never quite functioned properly. It’s so bad, that I turn feature off when I start the car. Unfortunately, I can’t have it default to off so if I don’t remember to turn off auto-start every single time, then I have issues. My son was 3 years old when I bought my car. I would be at stops and the car would shut off. Then, it wouldn’t start. It would require me to press brake+gas+start button to reset car. I have come very close to getting into accidents while at stops and have had drivers with road rage come after me since I made them miss the light while my car restarts. I have been in the turn lane with heavy traffic and my car stops in the middle of the intersection. In 2018-2020, it progressively gotten worse. I took to Southeastern Honda to get looked at and was told that’s just how it works. After 2020, the car stops and will not restart at all. It would intermittently happen where I would need to get a jump start to get car running. I took to Space Coast Honda thinking it was my battery or starter. I was told that it tested fine, but still does it. In 2022, my car progressively got worse and requires a jump start. I since purchased a jump starter that is portable. I have to use it every single day. I have narrowed down the symptoms. If I drive 30 minutes and turn car off and immediately back on.. it will not turn over. I have to wait 4 hours and it works. I have measured my stop battery at 11.7 when it doesn’t work. If I wait 4 hours or jump start.. then it requires a 12.6 to start. I researched and found article that is exactly what happens https://www.cnet.com/roadshow/news/2016-2020-honda-pilot-nhtsa-investigation-engine-failures/#ftag=COS-05-10aaa0j
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479899August 18, 2022
ELECTRICAL SYSTEM, ENGINE
this is my second complaint as the auto start stop has failed again. This morning on the way to work, the auto start/stop engaged at an intersection. When the light turned green and i tried to go, the car wouldn't turn over. Stranded yet again at another intersection. Have to go through the whole process of putting the car in park, restarting the engine manually, then putting back into drive. The process isnt as quick as you'd think. There is a delay in all of this. Honda refuses to acknowledge the issue and has left me with an extremely unsafe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479894August 18, 2022
VISIBILITY/WIPER
Sideview mirror on driver's side shakes/vibrates, thus causing blurry view. Noticed more during higher speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479698August 17, 2022
ELECTRICAL SYSTEM, ENGINE
We own a Honda Pilot 2017 Touring trim. I saw your news report that there is a document out there published by the NHTSA that is investigating this issue. I’d like to add my experience to this. On or about April 2022, we started experiencing the start/stop issue while living in Kansas. When the issue occurred, an error message would flash very briefly across the dash, quick enough where we could not take a picture of the message. Our Honda would stutter then start back up. At this point, we took it to the Legends Honda dealership [10050 Parallel Pkwy, Kansas City, KS 66109] and after a free diagnostic they told us they could not A) replicate the issue, B) find evidence of the error message in the system. The next week, we had a complete engine failure while at a stop light for a full 5 minutes. During those 5 minutes, the engine remained off, the transmission shifted to Park on its own, and the vehicle could not be restarted manually. Traffic built up behind and around us as we were trying to figure out how to get off the road and we could not turn the hazard lights on. It seems this issue is related to an electrical component. After 5 minutes, we were able to push the ignition button to turn off the car completely and restart the engine. The vehicle operated normally afterwards. On August 12, 2022, the same issue occurred where the vehicle engine would not restart and we were prevented from manually restarting the vehicle for about 5 minutes. Once again, the transmission shifted itself to Park, an error message flashed across the screen briefly this time, and after 5 mins we could manually restart the car and continue as normal. Between these catastrophic failure dates, we would experience multiple start/stop stutters with error msg The only experience we have where this would not occur is to manually turn off the auto start/stop feature when driving the car. We see this as an issue that could cause injury, aggressive drivers, and other safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479504August 16, 2022
ELECTRICAL SYSTEM
Issues with infotainment system, a continuous crackling sound, sounds like electric spark. This occurs for several days and now the system is not working and this affects the operation of backup camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479548August 16, 2022
ENGINE
Experiencing auto start/stop failures with car. it engages so quickly even at a quick stop sign the car is shuts off (i think timing should be extended). The problem is when it comes time to start back up there is often several turns before the engine starts. This itself is a safety concern, as i am often not able to move when i need to. Two other separate incidents where the system failed completely: the car did not turn over after several times and just stopped. This happened on interstate 95 in traffic. I was unable to move for 30 seconds while tried to get the car started again. Honda refuses to do anything about it; their solution is to have me try to video tape it occurring, since there are no faults. i am not doing this every time i come to a stop with my 1 year old in the car. It happened again while my wife was driving; this time on an on ramp to I95 while she was yielding for traffic. auto start stop engaged, then failed to start back up- all while at a temporary stop. She has no idea what to do as the car requires you to put into park and then try and restart the car. Those were the two most severe cases; according to Honda this happens after 5 attempts to start the car. the other time it starts before the 5th time but not immediately. There is electrical failures associated with this; including collision system warnings during restart. Honda will no do anything, will not even attempt to replace starter or battery or even quote me a price to fix. This is completely unsafe to drive and we will be looking to trade the car in. Too bad as this is a wonderful car. Honda has driven it several times (according to them) and are not able to replicate the issue. Their advice to me is to manually disable the start/stop every time i drive the vehicle which is ridiculous. I have escalated to American Honda but so far no resolve. I can recall at least 20 incidents in total with this. Its not every time - but imagine how many times a day i stop and go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479568August 16, 2022
ENGINE
When the idle stop is engaged the engine will shut off and won’t restart despite depressing the break pedal. This has happened a couple of times on interstate highways in the Boston area. Both instance have occurred during rush hour traffic. A police officer once had to assist and direct traffic. The vehicle eventually begins but takes a good 5 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479650August 16, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The vehicle in question has the idle stop function, which turns off the vehicle when certain conditions are met. Randomly, the vehicle does not restart on its own which forces me to power cycle the vehicle in order for it to start back up. This is a safety issue because the vehicle has been stuck in the middle of an intersection while I am trying to get it restarted. If the vehicle were to be completely disabled, I could be stuck causing a hazard at any given intersection. I have had the vehicle inspected and the battery tested, but everything checks out OK. I don't feel very safe when the vehicle can just shut off randomly and not restart. I have noticed sometimes, when the vehicle does restart, the dash flashes a warning that says, "Collision Mitigation Braking System Problem" for a split second and then it clears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479671August 16, 2022
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2019 Honda Pilot. The contact stated while stopping at a stop light, the vehicle shut down. The contact had to restart the vehicle where it started to operate normally. On another occasion, while driving at 40 MPH when the contact accelerated the vehicle shut down completely, and all the warning lights illuminated on the instrument panel. The vehicle was towed to the dealer where they replaced fuel injectors, but the failure continued. The vehicle was taken to the dealer again where they replaced the battery to the vehicle. The manufacturer was not contacted. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479684August 16, 2022
ELECTRICAL SYSTEM, ENGINE
The auto restart feature fails to restart the car after releasing the break sitting at a busy intersection. The car information center provided information to put the car in park and hit the ignition button again. I was able to get the car to restart after several tries by putting the car in park, shutting it off and turning it back on. This the third time this has happened in the past month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479284August 15, 2022
UNKNOWN OR OTHER
The car will completely shut off at a light or stop sign, where there is no lights on no radio nothing . It’s does it all the time . The repair shop said it was my transmission so got it replaced, it just made it worse it does it more often than before, what scare me the most is that it happen to my kids while they was driving and it shut off in middle of a 4 way. They don’t know why it keeps happening. No explanation at all . They need to recall all they ones that are having trouble with them.then sometimes after you park it , it doesn’t want to start .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479361August 15, 2022
ELECTRICAL SYSTEM, ENGINE
Auto Start/Stop capability not working effectively and causes safety concerns with my children in the car. There has been numerous times where the car will NOT start back up leaving me stranded in intersections/traffic. Sometimes I cannot get the car to start back up for a few minutes while I am scrambling to figure out what combination I need to get it to power back up. I hate this feature and makes me extremely nervous while having the little ones in the backseat. We have asked the dealership to disable this feature all together and they refuse, I know there is the button to press but it is not convenient to press that every time I start the car back up. Easy to forget, I hope no one is seriously hurt due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479387August 15, 2022
ELECTRICAL SYSTEM, ENGINE
The automatic start-stop system doesn’t turn back on after a complete stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479450August 15, 2022
UNKNOWN OR OTHER
On multiple occasions, while the auto idle was one, I stop at a red light or intersection and when I lift my foot off the brake the vehicle shuts completely off. One time, I called 911 for police officer assistance to alert that I was stranded in the middle of the highway. I was so afraid I was going to be rear ended by fast moving traffic. Just yesterday, while stopped at a red light, a fire engine stopped and 4 fire fighters got out to offer assistance while I sat there stranded alone on this busy highway trying to get my vehicle to start back up. The brakes lock up and the vehicle completely shuts down. Each time I try many times to get my car started and it takes many attempts to crank the vehicle. I asked my service agent about the problem and he was unaware. He said they would have to drive the car to see if it happens with them and there is a diagnostic fee for this. I declined because it does not happen every time and I felt quite sure it would not happen when they were looking for it. This malfunction is sporadic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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