Honda Pilot Complaints

9,418 consumer complaints on file.

#11500056January 4, 2023
ELECTRICAL SYSTEM
Keyless remote control unit does not shut off therefore draining the battery, therefore car doesn’t start. I have been through two new batteries within 60 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500164January 4, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am reporting 2 safety issues in this report, both involving the AUTO STOP/START function in my car. SAFETY ISSUE #1: MALFUNCTIONING AUTO STOP/START (ASS) FUNCTION: At least 4 times during the past 2 months, I have had a serious safety issue with my 2017 Honda Pilot wherein it stalls and is completely inoperable for a short time, while I’m stopped at an intersection. This has caused me undue stress and jeopardized the safety of myself and my passengers, and disrupted traffic. According to my best recollection, the situation occurs when the ASS function stalls the engine (when stopped), and I manually press the ‘Disable ASS’ button to restart the engine. But instead of the engine turning back, all systems completely ‘black out’ as I frantically try to re-start the engine, to no effect. After several scary seconds, somehow it re-starts. SAFETY ISSUE #2: CORRECTLY FUNCTIONING ASS FUNCTION: Even when functioning correctly, the ASS function has caused a safety issue for me at least twice. When the ASS function was automatically engaged, I was unable to immediately accelerate to avoid a potential collision. Although no collision resulted, these few scares ‘trained me’ to manually disengage the ASS function whenever I remember to do so. Based on my experiences, It would be safest to have no ASS function at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499900January 3, 2023
POWER TRAIN
The transmission has problems accelerating at all speeds. It jumps and jerks anytime when accelerating at all times. This causes safety concerns for everyone in the vehicle and on the road next to the vehicle as the transmission could fail at anytime putting all passengers' lives at risk. The problems started while the vehicle was under warranty, and we took the vehicle to a certified Honda dealer to get it looked out. They stated there were no problems when they inspected it. We took it back a few months later for the same issues while the vehicle had exceeded the time frame but not mileage of the warranty and they told us we would have to cover the cost of the transmission repair/replacement. We took the 2016 Honda Pilot to a local AAMCO repair shop. They stated the transmission would have to be replaced for $7500. Multiple warning lights came on, but the dealer stated those were just an electrical issue, they repaired those issues but failed to repair the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499937January 3, 2023
ENGINE
When driving and coming to a stop the idle - stop engages but when the brake is released the engine does not restart. The vehicle dies and has to be completely shut off and restarted. The vehicle start button has to be pressed 2 or 3 times before it finally restarts. This has occurred multiple times and has happened in a high traffic area. The vehicle takes 3-5 minutes before it can be fully restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499964January 3, 2023
ELECTRICAL SYSTEM
Keyless Start System Problem indicator illuminated in driver information display. Error notification is displayed intermittently. Stays on for several drive cycles and then goes off for a bit only to come back on again. So far the car seems to start ok, not sure if this issue may eventually cause car to no longer start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500030January 3, 2023
SUSPENSION
Rear sub-frame welds failed. On January 1st 2023 while driving the vehicle a loud noise was observed. We got an appointment at the local Honda service center and we were told in fact it was the sub-frame and that Honda is refusing to cover this under the factory warranty. We are almost 500 miles from home and have a two year old vehicle with a broken sub-frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499736January 2, 2023
ENGINE
Engine failure in the middle of the intersection while my 16 year old drove home from work. Car has always seemed like it had a transmission issue and seemed like something was not right but Honda did not seem concerned. Now engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499798January 2, 2023
POWER TRAIN
RPM Judder from Torque Converter Lock up clutch felt while driving between 20 and 60 mph. The issue is caused by transmission fluid that overheats and deteriorates quicker than it should. It can be resolved by a vehicle software update which prevents transmission fluid from overheating and prevents the judder. A transmission warning light appears in the vehicle when the issue is experienced. This issue has been confirmed by Honda - see Honda Service Bulletin 17-014 dated 2/27/18. Honda service centers will try to blame consumers for not flushing and changing transmission fluid frequently enough due to black transmission fluid and service is not covered by most warranties since it's considered a fluid maintenance service by Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499840January 2, 2023
ELECTRICAL SYSTEM
When stopped at a stop sign, the engine cut off but the interior electronics stayed on. We were unable to restart the car engine , and we couldn’t turn the car off either. Every time we pushed the stop/start ignition button, it would try to start the car, but fail. However, it would leave the car on in the “on” or “accessory” type mode with all the dash lamps on. We were stuck there for over five minutes trying to get it to restart or turn off. We were afraid to leave the car to get help because we couldn’t turn the car completely off. In the meantime we were obstructing traffic. We were finally able to get it started and went straight home. The next morning I took the car in to my Honda dealership and they said the battery tested as good and there were no error codes recorded, so there was nothing they could do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499702January 1, 2023
UNKNOWN OR OTHER
I bought new car in mid January 2022 and on 1st January 2023 my car was Shuts Down middle of the road While Driving. It is nightmare. No warning or hazard lights working. Call 911 for police for further assistance. I am living in Maryland and issue happened in new Jersey. It's national holiday and all facilities and accommodations are closed and I stuck with my family. I am attaching police reports for reference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499314December 29, 2022
VISIBILITY/WIPER
We drove from Grand Rapids, Michigan to Alexandria, Virginia on 12/27. About 20 minutes from our destination, we exited the highway onto the parkway and as we were going about 15-18mph on an exit ramp, the closed sun roof imploded. There were no trees, bridges, or even other cars (due to it being near 10pm) nearby to cause this from falling debris. There is no impact site- just a broken roof. It was terrifying and I nearly drove off the road from the sound (my husband and 2 children 9 and 11 were also in the car.) The only reason I did not crash the Pilot was due to the fact that I am pretty cool headed- it took us an additional 20 minutes of driving with an unknown state on the top of the roof to discover what had happened due to the fact that there was no way to exit or pull off the parkway. We validated that there was no bridge (aka no one was able to throw something off and onto to the top of the car) and the night was mostly clear. If it was an item it would have to be "part of a plane or a meteor" And no item came through or damaged the closed sun shade for the roof. We took pictures of the glass and have to have it replaced today since we are on a road trip and have to be able to drive this vehicle home before New Years. It is also parked outside and we have to get the roof re-sealed before it rains. I am spending $700+ out of pocket to put a used sunroof on the pilot to be able to get this home (which probably has the same glass defect). The shop is going to do this today and I will have them take additional photos. There were no warning lights, our car is kept in the garage at home and rarely parked outside. It has never been in hail and we do very light highway driving (it is almost entirely city driving in our day to day lives).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499358December 29, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
There is a problem with the collision mitigation braking system. The dash warning light for this system came on while driving and there was no foreseeable problem about to happen. The Honda dealer reset the system. Within a month or two while driving in the carpool lane of a freeway the warning lights for the system came on again. Once again there was no hazard at the time. This time the dealer was unable to reset it and quoted us $1,800 to repair/replace the system. We have not had the repair done as of today. The warning light on the dashboard is on whenever we drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499180December 28, 2022
ENGINE
The contact owns a 2013 Honda Pilot. The contact stated while driving 70 MPH, the vehicle started to stall with several unknown warning lights illuminated. The contact coasted the vehicle off the highway and the vehicle was towed to a dealer. The dealer diagnosed the vehicle with a premature engine piston wear which was linked to NHTSA Campaign Number: 13V382000 (Engine) however, the vehicle was not included in the recall. The contact was given an estimate for the repair. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499191December 28, 2022
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2015 Honda Pilot. The contact stated that while driving at various speeds, the vehicle was stalling and losing motive power. The vehicle was taken to a local dealer, where it was diagnosed that the starter needed to be replaced. The vehicle was repaired under an extended warranty; however, the contact stated that the failure recurred, and that the vehicle was stalling. The contact also stated that while driving through an intersection, the vehicle stalled, and the gear independently shifted into neutral(N) and the vehicle lost motive power. The contact stated that she shifted into park(P) and was then able to restart the vehicle. Additionally, the contact stated that while attempting to start the vehicle, the vehicle failed to start with the power steering, oil, and battery warning lights illuminated. The vehicle was towed to Steve Hopkins Honda (2499 Auto Mall Pkwy, Fairfield, CA 94533), where it was diagnosed that the starter needed to be replaced again. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499246December 28, 2022
ELECTRICAL SYSTEM
Car has failed to restart multiple times after the idle mode feature kicks in when coming to a complete stop. Emergency lights also do not function when this occurs making this very dangerous, especially at night. It can take several minutes before the car starts. Car was looked at by the dealership where they could not replicate it. I disable this feature now when driving. The car has failed to start now on a few occasions and sometimes will only start in accessory mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498884December 26, 2022
ENGINE, UNKNOWN OR OTHER
Vehicle engine shutdown while at full stop and does not turn on or has difficulties turning back on. This happens sporadically and only happens at stops such as red lights, stop signs, and or stop and go traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498918December 26, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
2016 HONDA PILOT AWD TOURING. 78,706 miles. Multiple incidents of car breaking without warning. Today, while driving on interstate at 70 mph the vehicle suddenly/without warning braked causing neck stain and nearly rear-ended by a semi truck. Similar reports on the internet point to the CMBS on this make and model. Also, the monitor screen goes dark intermittently and the vehicle stalls at stop light. The sudden braking is dangerous and I do not feel safe driving this vehicle. I have reported this incident to the Am. Honda Corporation through their website.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498797December 25, 2022
ENGINE, ELECTRICAL SYSTEM
The auto start stop function has failed multiple times on this vehicle in different situations with multiple different drivers. When my mother in law was driving my vehicle with my kids in the car the vehicle would not restart at a stop light in the middle of town with moderately heavy traffic. It took several tries to get the vehicle started again. This has happened to me several times at stop signs and traffic lights since I don't primary drive the vehicle I forget to turn off the auto start stop function. It has failed several times on my wife as well in similar situations. I have not brought this to the dealerships attention due to no fix available and not want to pay to have them tell me the same thing I already know.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498732December 24, 2022
ENGINE
Auto Start does not work. Car frequently stalls when in traffic or at red light and fails to auto start when removing foot from brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498689December 23, 2022
ENGINE
The issue with our 2016 Honda Pilot pertains to the Auto Start/Stop feature. The pilot began stalling out after being at stop signs/traffic signals and the vehicle would attempt to re-start and then stall. When stalled it was very difficult to get the car restarted. On several occasions, the vehicle has stalled in the middle of intersections which has been highly dangerous as the vehicle was stalled for several minutes. We have first logged a complaint with the Honda dealership on 06/10/2020. The dealer claimed it could not replicate the issue. We filed another complaint on 04/23/2021 as the problem persisted. The dealer, again, claimed they could not replicate the issue and then stated we needed a new car battery. The dealer is not being honest as we took our vehicle to a local mechanic (Henn Automative in Waxhaw, NC) for general servicing and he called us to inform us of a dangerous problem with the Auto Start/Stop. This independent service center performed their review on 12/20/2022. He alerted us that a formal action number had been opened by ODI under “PE22005”. Currently our fix is to disable the Auto Start/Stop feature every time the vehicle is operated. In rare occasions when we forget to do so, the vehicle stalls consistently. There have been no alarms, warnings or the like. I believe the dealer & Honda are well aware of this problem but have not garnered the necessary resources to address the issue and pretend that their customers are imagining these occurrences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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