Honda Pilot Complaints

9,418 consumer complaints on file.

#11496609December 8, 2022
ENGINE, ELECTRICAL SYSTEM
When coming to a stop the vehicle engine’s automatic stop/start system stops the engine then multiple warning lights are on and the vehicle fails to restart automatically. Driver must work through a series of steps while sitting at an intersection or stoplight resulting in a vulnerable position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496611December 8, 2022
UNKNOWN OR OTHER
I have, on several occasions, been driving my vehicle and when I stop and try to start again the engine fails to start again. This most recently happened when I got off the highway and had to stop suddenly and then had difficulty getting my car started back up in almost the middle of the intersection. This could have ended up being a really dangerous situation. This has occurred now several times. I brought my car in because I was concerned about it and they just told me that I would need to replace the battery. The battery worked fine except for this, so I am unsure why they aren't helping us understand this all better. They did confirm the issue was happening and said that they have seen it a lot. Lots of warning lots would pop on and back off when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496541December 8, 2022
ENGINE
The engine completely shut down in the middle of the road after driving with auto Idle ON after stopping due to traffic. The car's engine would not restart. I had to shut down the car completely to have engine on again. (push the start/stop button to shut it down, and then to start it again). This was during a busy traffic and resulted in cars cutting in to my lane when I had to wait for the car to restart. This has happen a few times on the street as well, when stopping for RED light, but the engine does not auto-start again when ready to drive on GREEN light. Note that, this feature of auto-idle come auto start every time the car starts unless you manually turn it off. I feel like this can be dangerous and can result in accidents due to the fact that the car stopped completely while others might expect you to move as the light change/ traffic free up ahead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496555December 8, 2022
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
1) Engine failure - Several times our 2016 Touring has stalled at a stoplight. It takes time to start back up. I have to turn on hazard light, and it is getting worse every occurrence. This has happened since I bought new, and when it happens, all of the lights come up on the dash. There is a investigation in the state of California, but nothing in Ohio yet. 2) I just had to replace my drive shaft that goes from from to back on center bottom of the car. They said the rear is failing, and that may be part of the problem with sluggish acceleration. 3) Transmission: Sluggish acceleration is this ZF 9 speed (outsourced) by Honda issue. I will be accelerating on the freeway, and all of the sudden, it would down shift to like second gear, causing me to slow down suddenly. Dangerous if cars are behind in rush hour. I also had 4 incidents where I could have lost my life because I could not accelerate (the gear would not engage). Dealer informed me that all of the updates are uploaded, and it should be okay. But it's not okay when you are carrying your children, spouse, or co-workers. I have informed the dealer many times that this car is not safe. I personally ran a business as Tier 1 supplier to Honda and visited many Honda factories. Nothing ever got done. It will be too late before they can help us. All of the data and information is at Honda Marysville (Ohio) dealership. All of my services (including oil change) are done there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496558December 8, 2022
AIR BAGS
The contact owned a 2006 Honda Pilot. The contact stated that while driving at an undisclosed speed, another vehicle rear-ended her vehicle, causing her vehicle to crash into another vehicle from the driver's side front door. The rear bumper and exhaust pipe detached. The driver's side air bag did not deploy. The contact sustained a back injury and received medical attention. A police report was filed. The vehicle was towed to the residence, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure, and a case was opened. Prior to the failure, the dealer had previously performed a recall repair for the driver's and passenger's side air bags. The failure mileage was approximately 187,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11496435December 7, 2022
POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated that while operating the vehicle at lower RPM’s between 1,500 – 1,800 RPM, the vehicle intermittently surged and hesitated to accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who reprogrammed the PCM and replaced the transmission fluid however, the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496249December 6, 2022
ENGINE, ELECTRICAL SYSTEM
I have had multiple time of my vehicle's auto stop start feature failing to START after being engaged. When you come to a stop, the car turns off. When you lift off the brake to go the engine cranks for a second, but does not start. The screen says "shift car to P". I am often stuck at an intersection and traffic gets upset we are not moving. There is no warning light or lamp. I have had the vehicle repeatedly serviced by the dealer. They said they cannot replicate the issue. The battery has been replaced several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496299December 6, 2022
ELECTRICAL SYSTEM, ENGINE
The vehicle does not restart when at a stop. the auto idle shut off will not work. This has happened multiple time since we purchased the vehicle. It has been to the dealer multiple times with this problem. When it happens, you must put the vehicle in park and restart the engine. This causes a problem for traffic as sometimes it is very hard to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496033December 5, 2022
ELECTRICAL SYSTEM, ENGINE
When stopped at a stoplight or stop sign, the car has an auto start/stop feature where instead of the car idling, it shuts off and then starts back up when the brake is released. The car stalls and displays several dashboard warning lights and will not start back up after it auto stops. After several minutes, I can usually get it to start back up, but it typically happens in heavy traffic causing a substantial safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496064December 5, 2022
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This is a 2019 Honda Pilot with start stop function. There is a noticeable delay in activation and getting longer with time; this is a 3 year old vehicle. During 2 other instances, the system failed and vehicle would not start on a public street. During these failures and delays, other than the obvious collision safety issue, the safety systems are unavailable via a message on the dash. When it eventually starts back up it functions normally. This is clearly the system prematurely failing or the system prematurely killing the battery (which has a normal functional life of 5 - 7 years).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495951December 4, 2022
UNKNOWN OR OTHER
Upon stopping for a red light, the car turned off the engine and is supposed to restart when the brake is released. However my car stalled out and wouldn't auto start. After 20 seconds it then prompted to restart the car. This was on a busy road and I was lucky no one rear-ended me or got into an accident themselves while trying to avoid my car that should have been moving with traffic but was just sitting idle at a green light. I called the Honda dealership and they weren't alarmed by this or even interested in looking at the car. The told me to select the "disable auto stop" when starting the car so the engine won't idle. This is OK as a short-term solution but remembering this every time we start the car isn't a sufficient solution. On instances when I forgot, the car stalls out, and now occurs at least once a week. I'm now resorted to adding a post-it note to remind myself (and anyone else that uses me car) to turn the auto stop off. This isn't practical solution for a defective, default feature that Honda added to their cars. There needs to be a permanent override for this unnecessary feature that compromises safety, not only for the vehicle occupants but for those trying to avoid the stalled vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495975December 4, 2022
ELECTRICAL SYSTEM
I parked my car in front of my house at 10pm the following morning my neighbor came to tell me my car was on fire. It had been raining the previous night. My driver window was not completely closed so rain got in my car. There was black smoke coming out of the window. When I opened my door, the driver seat & driver door was on fire. I grabbed the hose & put out the fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495780December 2, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
There is a popping and crackling sound that comes from the speakers whether it is on or off. When this occurs the infotainment system, rear entertainment system, and blue tooth stops working. This happens every single time the vehicle is used. This causes distracting driving because the noises happen all of a sudden when driving. Second problem-the car seems to shut off and turn back on by itself after pressing the gas when its on auto idle shut off. For a few seconds when I let go of the brake peddle, instead of turning on from the auto idle shut off it just shuts off, then I press the gas and it turns on. It has done this several times that it is concerning and I fear it can cause an accident if it moves forward when I think it shut off on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495798December 2, 2022
UNKNOWN OR OTHER
Automatic idle engine shut off had been the problem. I will come to a red light or stop sign, the car will do the engine shut off, and it will hesitate to start back up. There have been times that the car has complete shut down and I had to restart it in the middle of traffic. When that happens, it is VERY slow and hesitant to start back up. It is also common for it to restart the car and wipe out the radio and Bluetooth. The radio will turn to static. I have been unable to start my car completely while it has been parked. I have had this looked at multiple time but there is never a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495575December 1, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Today my 2018 Pilot EX-L suddenly started displaying these warnings: - Trailer Stability Assist (TSA) Problem - Hill Start Assist Problem - Vehicle Stability Assist (VSA) Problem - Power Steering System (EPS) Problem Looking at Honda Pilot Forums, it seems like it is a very common problem and has to do with Fuel Injectors as described by: https://static.nhtsa.gov/odi/tsbs/2021/MC-10187289-0001.pdf Many people have complained of this issue, here is one such blog of many many more: https://www.piloteers.org/threads/multiple-warning-lights.127665/ This should be a recall and not just an extension of warranty which shifts the burden of proof to the consumer. Please help Honda honor this warranty for my 4 year old pilot with only 47,463 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495599December 1, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof exploded on 2021 Honda Pilot. On Wednesday November 9, 2022 approximately 3PM, my wife was driving her 2021 Honda Pilot down the freeway when she heard a loud explosion above her head followed by the sound of rushing air. The sunroof glass had spontaneously exploded. Fortunately the sunroof internal cover was pulled shut or else broken glass would have fallen on my wife's head. Driving conditions were good and my wife did not see any object strike the vehicle. We have owned the car since April 2021 and it has ~ 8000 miles. It is in pristine condition, no damage or accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495547November 30, 2022
ENGINE
Approximately 6 times in the last several weeks the engine of my Pilot has auto shut off at a stop light but then it will not restart when I try to go. I have to shut down the whole car and it takes several tries to get it restarted. The most recent time it would not restart for several minutes. I am then stuck in traffic unable to move. I have to remember to disable the auto shut-off/restart or this occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495258November 29, 2022
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2019 Honda Pilot. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The contact stated that the hood was not latching properly. The vehicle was taken back to the dealer and the dealer stated that the vehicle needed to be taken to the Collision Center. The vehicle was taken to the Collision Center and the hood was replaced; however, not all the needed parts were available. The vehicle was not completely repaired. The manufacturer was contacted and informed the contact to seek assistance from the Collision Center. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495264November 29, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Without warning, the sunroof suddenly exploded/shattered while driving without current or previous damage or collision. Glass particles fell into the cabin of the vehicle on driver and passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495291November 29, 2022
ENGINE
On 8/15/22 I was driving my honda pilot. I came to a stop and when I proceeded to accelerate the car got stuck in low gear and would not pick up speed. It made a strange sound and I could feel a hard bang and it kept getting stuck in low gear. I took the car to the dealer immediately and was told the 5th gear pressure switch had failed. The transmission has a 60000 mile warranty but I was told this part was not under warranty since even though it controls the transmission it is not part of it. This is a very dangerous situation because if I was trying to accelerate to go on a freeway the car would not have been able to pick up speed and I could have been in an accident. Honda has not helped me at all even though I filed a complaint with them and they only offered me a $300 voucher instead of covering a known defect in their vehicle. I feel this car should be recalled for this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot