Honda Pilot Complaints

9,418 consumer complaints on file.

#11503348January 24, 2023
ELECTRICAL SYSTEM
There is speaker cracking noise and monitor goes black when using navigation. This is distracting and dangerous do to myself as a driver and others. It is distracting and concerning that a new vehicle goes crazy and Honda has no idea how to fix this. I have taken the vehicle to get serviced 4 times and still there is no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503007January 22, 2023
ELECTRICAL SYSTEM
The entire infotainment screen shuts off, screen goes dark. So far it turns back on with no issues. The problem is intermittent. The USB phone connection also intermittently looses the connection. Sometimes it reconnects, other times I have to disconnect the phone and reconnect. I have changed the usb wire...same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502940January 21, 2023
ELECTRICAL SYSTEM, ENGINE
The car has an automatic engine shut off when the car comes to a complete stop (brake pushed fully). Over the course of a month, the car will stop and start correctly many times, however 5-7 times a month the engine will not come back on...the lights and radio will all be on and the engine will not come on. This requires me to put the car in park, turn the car completely off, restart the car all while the light is green and cars are behind ready to go. The battery is fine. There is an issue with the automatic system. Unfortunately Honda Dealership has not been helpful and is more interested in charging extra money. I have read this is a problem that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502822January 20, 2023
ELECTRICAL SYSTEM, ENGINE
My 2017 Pilot Elite has been suffering repeated issues with stalling out / engine not turning back on due to some sort of issue with the stop/start function (which will automatically turn the vehicle off when the break has been suppressed for more than 3 seconds). This is extremely dangerous and has put myself, my family, and others on the road in harm's way on multiple occasions. It appears that both NHTSA and Honda are both well aware of this issue, but for some reason are not moving forward with formal resolution despite the severity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502553January 19, 2023
ELECTRICAL SYSTEM
Several times while at a full stop, the idle stop feature has failed when I have taken my foot off the brake and tried to accelerate. The error message tells me to put vehicle in park then press start. That does not immediately work. So far, I have gotten the vehicle to start within 1-2 minutes but this is a safety problem for me and other drivers on the road. I have not taken this to Honda but will be doing that in the next few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502565January 19, 2023
POWER TRAIN, ENGINE
Hello my car has had an ongoing issue that was recalled for the 2009 to 2013 year Honda pilots regarding oil consumption. My car constantly has issues with misfiring due to oil on the spark plugs. This started happening around 90000 miles on my vehicle. After several expensive repairs including having the heads on my engine rebuilt, having the coils replaced and having the cylinder 1 spark plug replaced at least 4 times. My mechanic pointed me to the VCS system in the car which many have complained about causing this issue. When the vehicle exhibits these symptoms it has caused me to lose speed instantly on the highway and the vehicle begins to shake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502316January 18, 2023
ELECTRICAL SYSTEM
Keyless entry problem error continues to pop up. Car will not always shut off. At times when I’m stopped at traffic light it tells me to put car in park
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502483January 18, 2023
ENGINE, SERVICE BRAKES
While driving with auto-idle on the car, I stopped at the red light on the left lane by stepping on the break and Auto-idle comes on and the engine stopped while continue to step on the break. When the green lights comes back on, I release the break, but the car completely shut down and require me to power off the car completely and push the start button on the car again. It took a few tries for the car to start. All while there were trucks passing by and cars behind me are honking at me for stopping at a Green light, by the time I got the car to start again, the light turned RED again. I feel like it is very dangerous for me as all the cars behind had to go around me to continue their way, as result, accidents can easily cause because cars on the right side are driving faster than the left lane and cars in the left lane had to move to the right lane in order to continue. With more blind spots on the right of all cars, it is more dangerous to shift lanes where right lane are going faster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502155January 17, 2023
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? The liftgate malfunctioned. it is available for inspection. How was your safety or the safety of others put at risk? I opened the liftgate for my wife and it closed while she was trying to take something from the back. Has the problem been reproduced or confirmed by a dealer or independent service center? It has not been confirmed by a dealer or anyone else. it happens sporatically. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The car makes a loud beeping noise when closing. It first happened on December 4, 2022. and it has happened a few times since then including yesterday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502254January 17, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The CMBS regularly activates with the brake warning lights, audible, and steering wheel shaking. There has never been anything in front of the vehicle when the CMBS activates. Most recently, the CMBS activated and applied the brakes when driving approximately 40 mph for no reason. Obviously, the safety of the driver and all passengers are at a risk of an accident caused by the CMBS' faulty activation, as well as any other people and/or property involved. We have been complaining to the dealership regularly since we purchased the vehicle over 2 years ago, to no avail. The dealership states they have not been able to confirm or reproduce the CMBS' faulty activation. No one other than the dealership has inspected the vehicle for this problem. The CMBS is on by default, so the only option until repaired is to remember to deactivate the CMBS every time the vehicle is use, by every driver. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501948January 16, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
My car (2016 Honda Pilot Touring) SHUTS DOWN due to the auto shut off feature at least once a month and I am very nervous to hand it over to my daughter in a next year when she is old enough to drive. I have been stalled out at intersections...it is irresponsible of Honda to not issue a recall. People are going to get into accidents if they can't start their car in the middle of intersections! Why is this not being recalled. I understand it will cost Honda a substantial amount of money to correct, but it has to happen. What if you have an older battery that is losing its charge. Does this mean that WE are to blame for getting into an accident because the battery is not brand new and can't handle this auto shut off feature? It's totally unacceptable! I realize we can turn the feature off...but what happens if my daughter (new driver) forgets to push that button EVERY time she gets in the car. I'm sorry...I know some will say it's the driver's fault for forgetting but the potential of that mistake is real and the possibilities could be devastating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501949January 16, 2023
UNKNOWN OR OTHER
The stop/start system will fail to restart the engine and stall the vehicle. This is the system that is designed to shut the engine off when at stop lights in order to save fuel. There are times when the engine will stall when it attempts to start the engine again. This does not happen all the time but has happened frequently enough that my wife and I have both stalled at the same intersection. You can turn off the stop/start feature each time you get in the car but we do not always remember. When it does stall all the lights on the dash flash and it's normally a frantic moment of trying to restart the car while cars behind you are honking. So far we have been able to restart it each time but I'm concerned this won't always be the case. We've taken this in to Honda and they don't have a solution or even really seem to acknowledge it. This is also a safety issue since my wife is working at various hospitals and some are in higher crime areas. I do not want her to stall there. I also don't want someone to hit us if they try to go when the light is green and we are stuck in front of them. There should at least be a permanent override of the system so we don't have to remember to turn it off each time we are in the car. That could completely solve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502055January 16, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The car consistently stalls out when we stop and the auto idle begins. When we remove foot from break the car doesn’t restart and takes a few minutes of turning it on/off before vehicle resumes functioning. Honda says nothing is wrong but it has been an issue since purchase. It is more likely to occur when ac is running. I have to manually turn off auto idle every time I turn on vehicle to prevent stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501806January 14, 2023
EXTERIOR LIGHTING, POWER TRAIN, SEATS
1675 miles- rear taillight including brake light failure 10,094 miles- rear differential oil stain noted 23028 miles- front passenger seat motor and seat frame failure 23258 miles- AC compressor failure 24090- very leaky rear differential noted
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501681January 13, 2023
ENGINE
The contact owns a 2017 Honda Pilot. The contact stated that while her husband was driving approximately 5-10 MPH, the vehicle stalled at an intersection. The contact stated that while driving, the engine seized. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted about the failure. The approximate failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501687January 13, 2023
SERVICE BRAKES
This Honda Pilot has a very low brake pedal , I describe it as a soft pedal. You have to depress the pedal almost to the floor let up and press it again to get fairly decent stopping power, still not the best. This increases stopping distance and in an emergency it takes time to double pump the brakes. There are complaints on the internet about this issue by other owners. Here are some examples, https://hondatech.com/forums/tsb_recall/tsbs/honda/pilot/2015 .There are reports/complaints to NHTSA, RECORD_ID: 1248839 , NHTSA Item Number: 10128555, NHTSA Item Number: 10128537 ,NHTSA Item Number: 10128536, I have been to a repair shop who bled the brakes 2 times it gets minimally better for a short time. I feel there is an issue with the brakes on this Honda
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501383January 12, 2023
STRUCTURE:BODY, POWER TRAIN, SUSPENSION
The left rear frame of the vehicle is rusted out where the rear drive line bolts to the body or frame. Causing the rear drive line to have the ability of failing to stay attached to the vehicle. The rear suspension also connects at the same area. Just a huge rotted out hole at the moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501384January 12, 2023
ELECTRICAL SYSTEM
2016 Pilot Touring electrical issue, issue with keyless control unit, panel / relays flicker, alarm goes off unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501394January 12, 2023
ENGINE
The problem started about a year ago and has happened a number of times. When stopping with the auto idle stop enabled the engine would sputter and nearly stall. This happens more frequently, but recently the engine will not restart and you have to manually shut off the car and then restart the car which can take upwards of 30 seconds to a minute. This tends to happen in dangerous situations like stop and go traffic, exit and on ramps during rush hour with lots of traffic. I took to the dealership thinking it was a battery issue but the battery tested fine. This seems to happen more frequently now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501464January 12, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Often times when accelerating the car has issues and will sometimes feel like it is dropping down a shift while I am in the middle of accelerating. Also, if Idle stop is left on, the car will sometimes shut off completely before turning back on. Yesterday, the car shut off completely then turned back on but I could not get it out of neutral. when I tried to shut the car off nothing would happen and when I tried to put it in park to then try and shut the car off still nothing happened. Finally, after a few minutes it turned off and I was able to start it back up and put it in drive. This is while I was coming off of the interstate and going into a round about. I only stopped for a second to merge onto the roundabout so this was a potentially dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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