Honda Pilot Complaints

9,418 consumer complaints on file.

#11498532December 22, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The radio and other components of the "mostbus network" fail constantly (radio, rear entertainment and Blu-ray drive, in dash meter, amplifier). The rear view camera frequently fails to activate when switched to reverse gear. The car will also frequently give a forward collision warning and occasionally slam on the brakes even where there are no other cars in sight. Honda has been unable to fix these issues, and says that even after 2.5 years of owning the vehicle and 2.5 years of attempting to have it repaired, that they haven't exhausted all of their options yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498409December 21, 2022
UNKNOWN OR OTHER, ENGINE
he auto start/stop is not working for my 2018 Honda Pilot Elite. The vehicle does not start in the middle of the traffic when it stops. I've stuck stuck multiple times and now for last 1 year I have to force switch off that feature every time I drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498425December 21, 2022
ELECTRICAL SYSTEM, ENGINE
When stopped at a light, the auto engine idle stop/start did not re-engage after taking my foot off the brake. It took the car a few seconds to turn back on and be able to accelerate. This could happen in the middle of an intersection and cause accidents. This happened a second time today and the LKAS system was alerting that maintenance is needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498429December 21, 2022
ELECTRICAL SYSTEM, ENGINE
The problem began in May this year and has gotten worse over time. The idle engine stop does not always work properly. After driving for 10-15 minutes in stop and go traffic, when the brake is released, a popping noise or click is heard and the electronics (radio, AC, etc.) go off momentarily. When the idle engine stop is working properly, there is no noise and the radio, etc. are not interrupted. After several additional miles of driving, the noise or click becomes louder and the engine will not restart. I have to put the car in park and restart the engine. This is a safety issue in that my vehicle blocks traffic and given the number of aggressive drivers today, I am concerned someone could react in an inappropriate manner. Now, whenever I begin to hear the noise, I am forced to manually turn off the idle-stop feature. Honda responded to my concern by saying they have no "open campaigns" on the issue and for meeting to see the dealer. In the past the dealer says they have never heard of this problem and said they could not do anything. I saw online there are multiple others with the same problem and the NHTSA has opened an investigation as of June 2022. I am very disappointed that Honda US does not seem to be addressing the problem so I am adding my complaint to the NHTSA investigation. I look forward to hearing what can be done to alleviate the problem. Thank you, Dan
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498229December 20, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Honda Pilot. The contact stated while parking the vehicle, the vehicle experienced an increased RPM while the brake pedal was depressed. The brake pedal was depressed to the floorboard and the vehicle then unintendedly accelerated. No warning lights were illuminated. The contact made a local dealer aware of the failure; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 149,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498240December 20, 2022
EXTERIOR LIGHTING
lights that illuminate the functions/buttons of the climate control system burned out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498297December 20, 2022
POWER TRAIN, ENGINE
WE HAVE LEARNED FROM OTHER Honda Pilot OWNERS AS WELL FROM THE DEALER THAT THE TRANSMISSION IS A VERY, VERY, VERY, VERY COMMON ISSUE. IT WILL COST OVER $6,000 TO FIX. THAT IS CORRECT, OVER $ 6,000 !!!!!!!! WE HOPE THE US GOVERNMENT WILL TAKE ACTION. WE DO NOT HAVE THE MONEY TO FIX THIS PROBLEM THAT HONDA IS WELL AWARE OF FOR YEARS NOW. PLEASE HELP US COMMON FOLK THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498330December 20, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
When the idle stop feature is active the vehicle can stop, ceasing all functions, including steering and engine. The entire electrical system does not function, and the vehicle cannot be restarted. In order to restart the vehicle you are required to jumpstart the vehicle. This issue was not common during early ownership of vehicle, but has become more frequent with age. This is a safety issue as the vehicle can become inoperable in busy intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498176December 20, 2022
TIRES
I have Continental cross contact 245/50 R20 104H. Upon 1 year inspection of the vehicle I was told all 4 tires need to be replaced and the vehicle is failing inspection. At the time the vehicle, which is a newer lease, had 30k miles on it. I’ve never owned a vehicle of any kind that has needed 4 new tires in just over 1 year. The garage is saying he has seen this issue before because the tires are too soft for the type of vehicle. I’ve managed to find the identical tires recalled just 2 weeks before the tires on my vehicle. I found recall date 2920 and my tires are 3120. It’s hard to image the same tire, manufacturer, and location didn’t have a recall issue they were unaware of just 2 week Ma later. It seems more likely it hasn’t been reported yet with that date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498127December 19, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
When stopping at a traffic light the engine auto stop/start engages, but then the engine will not power back on when I release the brake. I have to completely restart the engine, causing a safety concern with other vehicles behind me. This has been ongoing for the last 6 months or so, and it seems to be getting worse. Sometimes the car will turn off mid intersection and we will be stuck there for 10-30 seconds while I try to get the car back on and going again. It is a very dangerous hazard and Honda denies there being an issue. After reading online it seems that many people are having a similar problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498139December 19, 2022
TIRES:SIDEWALL
The contact owns a 2021 Honda Pilot equipped with Continental Tires, Tire Line: Crosscontact LX Sport, Tire Size: 245/50R/20, DOT: A376D3K92321. The contact stated while driving 35 MPH, the vehicle started jerking and the contact was able to pull over and notice that both front and rear passenger’s side tires experienced blowouts on the sidewall of both tires. The vehicle was towed to the dealer and the tires were replaced. The vehicle manufacturer was contacted and advised the contact to reach out to the tire manufacturer for assistance. The tire manufacturer was contacted but the contact received no response. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497689December 16, 2022
ENGINE
Our Honda auto engine idle stop system routinely malfunctions. On numerous occasions, our car has completely turned off (radio and other power features go off as well) when it was in idle-stop mode and tried to start again. This has happened on major intersections when we come to a red light more than 10X with my family in the car. It causes delays in getting the car to start again. We have to put the car back in park, press the brake, and push the start button. We have to repeat these steps numerous times before the car will start again. Extremely dangerous. While not as dangerous, it does occur at stops signs. We've taken the care to the dealership multiple times. We are told they are aware of the issue but there is nothing they can do. The only solution is to disable the auto-idle button each time we restart the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497577December 15, 2022
ENGINE
This vehicle is equipped with an "idle off" feature meaning the engine stops for a period of time when the car is at zero speed (for example a stop light) then restarts when the brake is released or the steering wheel is turned. In 3 separate instances, my vehicle has stalled during the re-start process. The vehicle will restart for a second or two moving about 5 feet then stalls bringing the vehicle to an abrupt stop. All instances have occurred in or approaching an intersection. Once stalled, the vehicle will not re-start immediately, it takes approximately 15 to 30 seconds to get the vehicle restarted. All 3 incidents have posed a safety concern for myself and other people traveling behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497024December 12, 2022
ENGINE, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
When car stops due to Auto Idle it then stalls and gos into neutral shutting of engine completely With collision warning coming up. Then have to shut car off , put into park before it struggles to restart. I have documented on 2 other occasions with NHTSA and to be honest if I was to document this every time you would have 100’s of reports from me. This vehicle is dangerous due to Auto Idle. I try to over ride it if I remember but that’s not always the case. I have taken it to Hoehn Honda in Carlsbad CA multiple times but to no avail can they fix it. As a consumer I’m trying my best to take safety seriously as this car will kill someone. When will Honda or the goverment take this seriously. The defect in this car the auto idle needs to be looked at or recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496865December 10, 2022
ELECTRICAL SYSTEM, ENGINE
When stopping at a traffic light the engine auto stop/start engages, but then the engine will not power back on when I release the brake. I have to completely restart the engine, causing a safety concern with other vehicles behind me. This just started in December 2022 and seems to occur daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496885December 10, 2022
ENGINE
The issue is with a restart after the car engaged the auto idle stop feature. Outside temperature was about 43F, Car had been driven earlier in day, and was parked for about 1 hour. The car started okay after sitting for an hour, then driven at highway speeds for about 10 mins. Car then came to a stop once coming off the highway at a red light. The car's auto idle engaged and the car's engine shut off. As the light turned green, my foot was taken off the brake to start the engine again and the car did not start. I received a message on the dash stating to place car in Park and start the engine, this was done but did not restart the engine. I shut the car off completely and had to use a lithium ion jumper battery pack to restart the engine. At that point the engine did start back immediately. Once home I tested the battery's voltage with a voltage meter, which read about 12.1V. I started the car with the voltage meter attached and voltage did not get below 10V and the car started without assistance. Thus proving that the battery is in good condition. The car was purchased in November of 2020, thus the battery about 2 years old and the car has just under 30K miles. I have not contacted the dealer yet. This is the first time this issue has occurred though there have been other times when starting from the idle stop the car has had difficulty in starting, starting this summer (July 2020). Difficulty has been noticed in the hotter or colder weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496848December 10, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
We discovered that both right and left rear door locks were not operating properly in our brand new 2022 Honda Pilot Touring, preventing the passengers from being able to exit the vehicle. From the original purchase on Oct 27, 2022, the kids had complained of being unable to unlock and open the rear doors from inside the cabin. After continuing problems, I discovered that once the door locks had been locked electronically, either via the drivers side door switch or the key fob, it was impossible to manually unlock and open the right or left rear passenger doors. Again - the rear seat passengers were NOT able to exit the vehicle on their own. Once all doors had been unlocked electronically via the switch of key fob, then the rear doors could be manually locked and unlocked using the lock tabs by each door handle. We took the vehicle to the dealer on Nov 30, 2022 and they confirmed that the locks were not working properly. (Note at this time, the vehicle had already had the rear entertainment system fail and had been at the Honda World Westminster service facility for five (5) days for repairs and while they replaced the control unit) On Dec 2-3, Honda World Westminster service took 2 days to diagnose and repair the vehicle (now 7 days total in the shop), replacing both rear door lock assemblies (Right Rear Latch Assembly Part # 72610-T5R-A31; Left Rear Latch Assembly Part # 72650-T5R-A31). When we received the vehicle I asked what exactly had failed and how could both locks be inoperable on the new vehicle from the dealer, but they could offer no explanation other than poor quality control. I explained that this was more that simply bad parts, it created a serious safety concern as the rear passengers were essentially "trapped" in the rear seat area as they were unable to unlock and open the doors had they needed to exit the vehicle in an emergency. I also called Honda Corp. and advised of the issue, they created ticket # 13512638
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496736December 9, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. Vehicle must be placed in park and attempt to restart. Sometimes restart does not happen for several tries. Has happened 10-15 times over the last 3 years, since around 30,000 miles, and dealership has tried investigating and have failed to remedy after 3 separate visits. Date indicated in this report is the latest occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496774December 9, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In two, separate, instances the vehicle exhibited sudden acceleration with the brake pedal depressed. The first instance was, as the 2020 Honda Pilot was pulling into a driveway and was approximately 10 feet behind another vehicle parked in the driveway. With the brake pedal being depressed, as one does when parking, the 2020 Honda Pilot suddenly accelerated and struck the rear of the other vehicle. The automatic braking system was never deployed. The second instance was when the 2020 Honda Pilot was on a city street and was parked behind another vehicle on the right side of the street against the curb. The 2020 Honda Pilot was approximately 10 feet behind another vehicle parked against the curb. With the brake pedal being depressed, as one does when parking, the 2020 Honda Pilot suddenly accelerated and struck the rear of the other vehicle, driving it over the curb and into the yard of a house. The automatic braking system was never deployed. These incidents happened, almost exactly, one year apart on clear summer days when the temperature and humidity were almost identical. The 2020 Honda Pilot was inspected by a private crash expert company to obtain any crash data but found none, as the data is not recorded unless the air bags are deployed. An incident was reported to Honda who had a representative drive the 2020 Honda Pilot and "could not replicate the sudden acceleration". All safety features were running at the time of both crashes. The crashes occurred on 7/24/21 and 7/13/22.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11496588December 8, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Auto start/stop feature failed to restart vehicle and shifted to Neutral when foot was taken off the brake. Collision Mitigation Warning lights came on after vehicle power was shut off and turned back on to restart the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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