Honda Pilot Complaints

9,418 consumer complaints on file.

#11507003February 13, 2023
ENGINE, UNKNOWN OR OTHER
My 2020 Honda Pilot Touring was not starting the engine back up after stopping at the traffic light and having the start/stop system stop the engine. I took my car to the dealer, and they disabled the start/stop system. This temporarily resolved the issue. But if a recall is issued for this problem, I’d like to have my start/stop system fixed, since it is part of the emissions system. Thanks, Carlos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507053February 13, 2023
FUEL/PROPULSION SYSTEM
The emission system problem sign showed up at 34198 miles. The engine doesn't have power after the sign showed up. While checking on the internet, it happens frequently for Honda Pilot. https://www.vehiclehistory.com/articles/honda-pilot-emissions-system-problem-sees-drivers-replacing-fuel-injectors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507072February 13, 2023
STRUCTURE:BODY
Left side front windshield garnish / trim piece detached at highway speed and went airborne. Impacted following vehicle’s front windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507079February 13, 2023
ENGINE
We parked the vehicle in a hospital parking structure in order to meet an appointment at the hospital. We were in the hospital for about an hour or so when we headed back to the vehicle in the parking garage. We were stopped from getting there because of police and fire trucks. Then we got a call from the local police on our cell phone, telling us that our vehicle was on fire. We couldn't get into the parking structure because no one was allowed, but we did get to talk to the police and some fire personnel. Apparently, the parking structure had its own sprinkler system which was able to keep the fire under control until fire trucks and personnel arrived. The vehicle was a total loss, as per the insurance appraiser and our insurance company.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11507124February 13, 2023
FUEL/PROPULSION SYSTEM
The engine light appreared with this note on my dashboard, emission system problem. My Pilot is a 2018 with 41K miles. The engine light appeared 2/12/2023. I took it to my local auto mechanic but they couldn't fix the issue without performing a deep diagnostic testing that last 2 to 3 hours long and it would cost more than $500 including the parts to repair it. The mechanic suggested to take my car to the Honda dealer as this is common issue with this vechicle. I'm reading online from owners from vechiclehistory.com with this same issue and the owners all have the same issue. Honda needs to recall these Pilots and repair the issue at Honda's expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506851February 12, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Extreme vibration from the high pressure fuel line due to premature failure of the high pressure fuel pump. Was told that I need to replace everything going to the high pressure fuel pump when I replace the pump because of the risk of fire. Honda is aware of this issue as they have issued a 16-013 service bulletin and has passed the cost of a design flaw down to the consumer knowing the line could rupture and catch the vehicle on fire. Honda says oops well it's over 60k miles and your past the warranty. The vibration from acceleration is so loud and the fuel line shakes freely back and forth within 3 inch span of movement. It won't let me upload a video. There are 1000s of cars with the issue in the forums and it should be a recall due to the possibility of fuel line rupture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506853February 12, 2023
UNKNOWN OR OTHER
I took ny Honda Pilot in for a routine oil change. I have had issues with a squeaky sound coming from under the hood. The dealership said my transmission fluid had broken down, and they had to flush/replace it. It cost me over $350. Honda said it wasn’t covered under warranty as it is a maintenance issue. I only have a little over 57,000 miles on it. The squeaky sound persisted, so they replaced a belt. I had to take it back a week after, because yup sound is still there. It was in the garage for over 2 weeks and I just got it back yesterday. I’m not sure exactly what they did, only know they had to take the undercarriage off to get to it. I never received the paperwork as the case hasn’t been closed by the repairman yet. I have an appointment Thursday February 16th to go over wheel bearing issues now and am supposed to get the paperwork for this last repair then. Very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506873February 12, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Was stopped at a very busy intersection today (2/12) and the vehicle's auto start/stop turned the vehicle off. When the light turned green, I attempted to apply gas and the engine stalled out. Was unable to restart the car again after many retries. I was very concerned that another vehicle would hit me since we were at a very busy intersection. All the electronic warnings on the dash appeared to flicker on and off when trying to restart. Eventually had to have the vehicle towed to the Honda dealer since the vehicle could not be jump started or restart on it's own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506725February 11, 2023
POWER TRAIN
I been hearing a rattling noise from the engine area for a while. I took it to Honda dealership where I bought it and they test drive a few times. They said they don't hear the noise, but when the test drive with me know the suv they hear they noise numerous times but don't know where the noise coming from. It's all over the honda bulletin customer are complaining about the same noise nothing I'd getting done about it. I opened a case with American Honda and they did nothing sbout as well. Now my transmission system problem light came on at 49000 miles and I see alot of people complaining about that as well and Honda dealership is saying it's not Honda problem. The complaints is on Honda forum and Honda sites. I think Honda should be investigated for these problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506775February 11, 2023
ELECTRICAL SYSTEM, ENGINE
Car turns off at stop after auto shutoff will not restart
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506548February 10, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Honda Pilot, 2019. Loose wiring causing the infotainment center and lane assist to go out while driving, there is a service bulletin out there, but dealership will not repair. Bulletin number 20-058. This is dangerous while driving, and will not recover until the car is turned off and turned back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506599February 10, 2023
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT, POWER TRAIN
The contact owns a 2003 Honda Pilot. The contact stated that while driving at slow low speeds, the vehicle was difficult to shift into second gear. The SRS warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact about a possible recall. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed there were no open recalls on the VIN. The contact stated the failure was like NHTSA Campaign Number: 04V176000 (Power Train). The failure mileage was approximately 180,000. The contact stated 2nd gear is no longer working. Honda stated the recall was fixed, but the contact stated that was incorrect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506604February 10, 2023
ENGINE
We have our truck services only at the dealership. My husband had the oil changed just two months ago. He had to take the truck back to the dealership last week because it was making a strange noise and when he checked the oil gage it was empty. When he got to the dealership the lady that helped us told us this was due to excessive oil consumption. I was able to look at the website www.vehiclehistory.com/articles/honda-pilot-excessive-oil-consumption-recalls and found out there is a documented issue with the 2009-2013 Honda pilots. I purchased this vehicle in 2013 and and did not have a problem until now. Honda needs to fix this as this fall under this recall even if the VIN number was not initially associated with this. This vehicle has only been serviced at Russ Darrow Honda in Milwaukee, Wisconsin and I have never been advised of anything until now. I really need help with this. I have been a loyal Honda owner as this is my third Honda and I am not in position to purchase a new vehicle so please help. [XXX], [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506439February 9, 2023
ENGINE, ELECTRICAL SYSTEM
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// This is an extremely dangerous vehicle malfunction and needs to be addressed as soon as possible before someone is killed. /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// While driving on the freeway or highway, traffic comes to a complete stop, the engine idle feature stops the engine, and upon restart, the vehicle stalls. This leaves my wife and kids stalled, sometimes on the freeway for up to a minute until my wife can get the car restarted. During that minute, she's at risk of being hit by other motorists traveling at freeway speeds. ///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// I brought our Honda Pilot to the dealership, and they could not diagnose and fix the issue. The Dealshp also claimed they were unaware of any issues with the Auto Start/Stop feature. /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Scott Robinson Honda 20340 Hawthorne Blvd, Torrance, CA 90503 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// I recently purchased a new battery to resolve the issue myself, and the issues continue with the new battery. ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505944February 7, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
The infotainment system screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. Last week, the system went black completely and I tried to turn off / on the car multiple times but the infotainment system still did not reboot. I had to disconnect/reconnect the main battery to make the system to reboot. Few days later, the system went black again for a short period of time. When the system is up an running, there are many time that my concentration on driving has been disrupted by the sudden cracking and popping sounds stemming from the infotainment system. There is no pending recall on my car, so I do not what to do with my situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505988February 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Unknown. I was using cruise control maintaining approx 60mph. The car in front of me started to slow and I tapped the brake to disengage cruise control. The car lunged forward and the accelerator went towards the floor. I tried to turn the car off and the push button did not respond. As my speed increased I narrowly missed rear ending cars in front of me as I swerved in and out of lanes, with the brake pedal not responding. I drove into the dirt medium of the road on the left and pushed the shift into park and the car eventually slowed to a stop. I was very shook up and sat in this dangerous area until I was calm enough to start the car and see if I could get across the highway to an exit. I tried turning the car off twice before attempting this to see if I could get it to respond. Both times it responded and the light on the dash indicated to put it into Park. I made it across the highway to an exit where I drove around a parking lot for 1/2 hr turning the car on & off to see if it was safe to get it home. I did not touch cruise control again. It was nothing short of a miracle that I didn’t kill anyone on the road or myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506032February 7, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2011 Honda Pilot. The contact stated that the navigation system clock failed to adjust to the correct time. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The dealer informed her to purchase a new vehicle. The manufacturer was not contacted about the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505844February 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Honda Pilot. The contact stated while driving at approximately 35 MPH, the accelerator pedal was depressed; however, the vehicle hesitated. The contact stated that the emissions warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the entire fuel system needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred, and the emissions warning light illuminated again. The manufacturer had been informed of the failure. The failure mileage was 5,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505621February 5, 2023
ELECTRICAL SYSTEM
I pulled into my garage to turn off my 2020 Honda Pilot. I put my car in Park and set the Parking Break. I pushed the On/Off button of my car to turn off the ignition. The car failed to turn off. The electrical systems (radio, heating/AC displays) inside the vehicle turned off, but the engine continued to run. The error message "auto engine idle stop system problem" flashed on the dash. I tried multiple attempts to turn my car off. As I write this my car is sitting outside on my driveway, with the hopes my car will turn off. I have had previous issues with the auto on/off capability of my vehicle, to where the car would auto turn off and fail to turn back on. To combat this issue I always disabled the auto on/off capability of the vehicle. This car has had issue after issue from when I purchased the vehicle in August of 2020. My car has been at the dealership many times for different electrical issues. This car has been anything but reliable. This is a safety problem, due to not being able to turn off a running vehicle. This vehicle has not been inspected for this issue, but has been inspected my the dealership for previous electrical issues. There were no warning lamps, messages or other symptoms prior to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505649February 5, 2023
ELECTRICAL SYSTEM
My car has suddenly started showing "Keyless Start System Problem" when i start the car. While the car starts okay when i press the ignition, i am scared that the car may not suddenly start as usual and i can get stuck if it does not. - Also when the "Keyless Start System Problem" is shown on the dashboard in orange, it prevents us from seeing any other information on the dashboard (including speed etc) - I thought looking at some videos that it may be a battery issue with my remote. However even after I changed the battery (an original replacement for the battery of the remote start / Driver 2 Key), the issue shown on my dash board does not go away. - After researching it online, it seems it is a pretty common problem with 2016 to 2018 Honda Pilots (esp Honda Pilot 2016 for which there are umpteen number of cases shown on Youtube). However I do not see Honda doing any recall on such an important part of the car. This is a big safety issue not only because of the car start issue but also because the error while being shown on the screen, does not allow me to see any other information on dash board.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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