Honda Pilot Complaints

9,418 consumer complaints on file.

#11511430March 12, 2023
POWER TRAIN, STEERING, SUSPENSION
Excessive vibration, speeds above 50mph vibrates the entire vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511435March 12, 2023
STEERING, SUSPENSION
I was driving on the Pennsylvania Turnpike in the left-hand lane alongside the concrete barrier. The road curved to the right and when I tried to gently steer to the right the steering wheel got stuck and locked. I wasn’t able to steer to the right and so the car hit the barrier. The steering then unlocked. Since I was trying to originally steer to the right, the car moved to the right and hit the guard rail along the right-hand side of the highway where the car finally came to a stop. It was fortunate that there were no other cars close to my car when this happened. I don’t know what caused the steering wheel to lock up. The car was very badly damaged and eventually determined to be a total loss. I suffered a concussion and need ongoing PT and OT. Also, I am limited to only working part-time until my concussion symptoms improve. The car was well maintained and had passed the state inspections a couple of weeks before. The issue could have been caused by a front suspension assembly error.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11511125March 10, 2023
ENGINE, UNKNOWN OR OTHER
My Honda Pilot when in the start/stop idle mode is completely stalling at stop lights. in these cases, I’m having to put the car in park, hit the button to turn it off, turn it back on, which takes up to 30 seconds and then I’m able to put it in drive. I can turn off the automatic idle, but it has to be done every time I get in and turn it on so it’s easy to forget. This is a safety concern for myself, my children, my spouse, and others on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511154March 10, 2023
UNKNOWN OR OTHER
Our 2018 Honda Pilot Touring has had auto idle stop issues from the moment we purchased this vehicle. We have addressed this safety concern with multiple Honda service centers and were repeatedly told this is how the car was designed. The auto idle stop function stalls every time the vehicle is stopped at an intersection and fails to automatically restart the engine as expected. Instead of the engine starting up again after take foot off the brake and press the gas pedal, the car stalls completely and have to put the car in park, press the brake pedal and push the start button to get it on again. Sometimes have to try several times before car restarts. This has been a major safety concern for our family and Honda refuses to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511175March 10, 2023
ELECTRICAL SYSTEM
Went out to garage and started noticing headlights and running board lights were on, so assumed another household member had opened door to put something in the car which is not common. After this started occurring more often, asked and no one fessed up so started paying closer attention and even opening garage door just to check. After that, started noticing clicking sounds under the hood. Googling, saw online that others had similar issues. One day went to start car to head out and the car was dead. Called dealer and they said I must have left the car in accessory mode, but I wasn't so sure. AAA jumped the car with much effort. Next morning, car would not start again. This time, I remembered I had one of those jumper boxes and was able to start it, maybe because it was just one day difference. I know I was careful to make sure I fully stepped on brake to not leave it in accessory mode like dealer had said I probably did prior. Drove it around to charge the battery and went to store. When I came out, my car alarm was going off. When I got home, I left car out to see if alarm would go off and sure enough it did. I had also noticed that dashboard lights would flicker Honda symbol. This time didn't lock car and the alarm did not go off. Googled some more and luckily found on piloteers a post about replacing the control module around the driver side dash and considered myself lucky that my alarm was only going off when locked as others were saying they had to disable battery because would go off even when unlocked. Made an appt with Honda. I had a video of the car acting up in the garage and hoped that it would start in the morning. It did and showed Honda the video but of course they could not duplicate the issue but I told them I wanted the part replaced and hoped it worked b/c no way I could have unreliability continue. Said found a service bulletin with similar issue where they replaced 38320-TG7-A52 control unit so $850 later my issues are good
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511250March 10, 2023
ENGINE
The contact owns a 2018 Honda Pilot. The contact stated while starting the vehicle, the check engine warning light illuminated, followed by an emissions message. The vehicle was taken to the dealer and the dealer stated that the fuel injector kit needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to the dealer again and the front catalytic converter was replaced, but the failure reoccurred. The fuel sensors were also replaced, but the failure persisted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 169,187.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510523March 7, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Was traveling down the road, had an electrical burning smell coming from my dash and around steering wheel. Low beams then shut off going down road pulled over but still had high beams but no low beams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510581March 7, 2023
POWER TRAIN
I took the car in at approximately 55,000 miles (under warranty) because I was could heard a noise coming from the transmission and the vehicle was not driving correctly. The dealer flushed the transmission and did a computer update. The DEALER paperwork stated "judder from torque converter clutch." 25K miles later (now out of warranty) I get a warning light on the dash that states " transmission problem". I take the car back to the same dealer and they tell me that the torque converter clutch is failing and it will take $4250 to fix the car. I told them it was failing 25K miles ago and you put 2 bandaid's on the car and not Im out of warranty. I did call Honda of North America and they did nothing for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510301March 6, 2023
ELECTRICAL SYSTEM
This appears to be a known problem with the Honda Pilot with the car auto start/stop feature. The power/engine cuts on and off when trying to start back up. The dealer replaced the battery but after around 6 months it has started again. Before the battery replacement, we had the issue happen on the freeway while driving. So, it wasn't just after the autostop but it happens more prevalently then. It happened at least 2 to 3 times on the freeway. After reading that some vehicles don't start back up, I am concerned that if this cuts out on the freeway and doesn't start back up, it could cause an accident on the freeway at high speeds. I urge you to push Honda to recall the vehicle to fix this issue before someone get hurt. The dealer tech doesn't know what to do to fix the problem. And, doesn't appear to be the battery as we had the new one checked again just to be sure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510379March 6, 2023
ELECTRICAL SYSTEM, ENGINE
On friday March 3, 2023 driving home from work, stop at a light and the car does not turn back on. It took at least 10 minutes to finally turn on for me to at least get home. I know that this is probably once again a battery issue. On April 1st of 2022 we replaced the battery for the 3rd time. The first time it was replaced the car was still under warranty. I usually turn off the auto start because I have had this problem at least 8 times prior to this last problem. This is a dangerous problem that this keeps happening. I shouldn't have to replace a battery every year like this. There should be a way of seeing if the battery has low voltage but I have not seen anything in the car regarding voltage. There should be a recall, Honda says that no other customer has complaints about this. I do see other people on this forum that have this issue. It really is hard to keep taking days off to go to a Honda dealer to get a new battery at 350 each pop. Please let me know what Honda plans on doing for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510401March 6, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I see couple of safety concerns with 2016 Honda Pilot touring. 1) There is no option to disable 'tailgate opening & closing by FOB' in 2016 Honda Pilot touring. Even with an unintentional small press of fob key tailgate button, the tailgate can open & hit anybody (may be the car next in school lane) or anything in the back (may be garage door) 2) There is no option to adjust height of tailgate in 2016 Honda Pilot touring. It can hit top of garage of any house & cause safety issue Honda should take action to recall & rectify those part for human & property safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510124March 4, 2023
VISIBILITY/WIPER
While traveling at highway speed there was what sounded like an explosion and first thought was it was a blown tire, but upon stopping to inspect it was discovered that the sunroof had exploded, leaving a large gaping hole across it. There had been no warning signs and there was no previous known damage to sunroof. I was lucky that the sun shade had been closed at the time or there would have been the real risk of the interior passenger compartment being peppered with flying glass shards, posing a danger to all 6 occupants, including 4 minor children, and especially to the front passenger and driver sitting directly underneath the sunroof who would have been at greater risk of injury with the very real possibility of the driver losing control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510166March 4, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
idle-stop feature. When the idle-stop feature activates as the vehicle is stopped at a traffic signal, the vehicle fails to restart when the brake is released and accelerator pedal pressed. I turn on the emergency flashers. The vehicle usually restarts within 3 minutes. I am afraid I will be rear-ended at high speed as I am stopped at a green traffic signal. This also causes others drivers to swerve around my vehicle causing unnecesary danger. This happens weekly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510016March 3, 2023
ENGINE
Honda has a known issue with its emissions. A warranty extension Service Bulletin 22-002 has been issued to replace fuel injectors up to 10 yrs 150,000 miles but they do not identify other malfunctioning components that also need replacement. My vehicle has the MIL with codes P0420 and P2096 for the past year. I had the fuel injectors replaced and O2 sensor replaced in August of 2022 but the MIL continues to report the same codes. Next I am being told to replace the catalytic convertor which should also be covered under warranty but is not. I have a Honda Pilot 2016 Elite 101,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509976March 3, 2023
POWER TRAIN, UNKNOWN OR OTHER
Powertrain: The transmission has problems engaging, where I have had several near misses due tot he car not moving in the delay of the transmission engaging. This has been going on for some time and the dealer tells me there is nothing wrong, that it is a special transmission and I need to get used to the shifting mode. I have 36,300 miles and have complained several times over the past five years, this is a real safety issue since the car will not move and when it dose it lunges forcefully. Idle shut-off: the engine shuts off and will not restart, it has also shut-off on the freeway at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509915March 2, 2023
UNKNOWN OR OTHER
My car turned off and all dashboard lights were on, an warning message pop up on the display “Auto Engine Idle Stop”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509456February 28, 2023
SEAT BELTS
The driver's belt buckle receiver started malfunctioning and would click, but the seat belt would not lock at 93k miles. The belt would come unlatched while driving. The red release button would stick in the down position as well. Honda dealer said they would replace it under warranty, but it was non the less scary not to have a working seat belt. I question the quality of the part as I have had many other Hondas with 2-3 times the miles that never had a seat belt failure. I am driving a 2022 Honda Pilot loaner with 600 miles, and while the seat belt locks, it looks like it could eventually fail as well. I would feel safer if a Honda engineer inspected the buckle locks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509492February 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2017 Honda Pilot. The contact stated while driving approximately 15 MPH and decelerating, the fuel saving feature malfunctioned, causing the vehicle to hesitate and almost stall. The contact was able to drive the vehicle off the road to turn off and restart the vehicle. After restarting the vehicle, the transmission erroneously shifted to neutral and failed to drive. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509290February 27, 2023
POWER TRAIN
The contact owns a 2017 Honda Pilot. The contact stated while making a stop at a stop sign, the vehicle stalled with an unknown warning light illuminated. The contact turned off and restarted the vehicle. After restarting the vehicle, the vehicle started operating normally. The vehicle was taken to the dealer to be diagnosed; however, the contact was unsure which fuse the dealer stated needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509311February 27, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
The contact owns a 2017 Honda Pilot. The contact stated while making a stop, the vehicle stalled without warning. The contact was able to restart the vehicle. The dealer was contacted, and the dealer confirmed being aware of the failure; however, there was no fix for the failure. The manufacturer was not contacted. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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