Honda Pilot Complaints

9,418 consumer complaints on file.

#11509083February 25, 2023
UNKNOWN OR OTHER
Car has failed to restart numerous times after coming to a complete stop, typically at a traffic signal leaving me stranded in the middle of the road with cars whizzing by in adjoining lanes and cars behind me beeping. This creates a very great hazard. This has happened at least a dozen times. To restart the vehicle, I have to put the vehicle into park, put my foot on the brake, and press the start engine button. This issue started in 2019. Another issue is that periodically the dash display will rotate through every possible malfunction indicator. When this happens, each malfunction indicator light stays on the screen for a couple of seconds and moves onto the next one. When this is happening, the vehicle will not go any faster than 15-20 mph which I think is a safety mechanism to make sure the engine is not further damages if an actual issue is occurring. Fortunately, this has only happened on neighborhood streets where the speed limit is 35 mph so the sudden loss of power did not create an immediate hazard. This issue started in 2019. I took the vehicle to a Honda dealership regarding both these issues but they were unable to determine what caused these issues even after I showed them the video I took of the dash display rotating between all of the malfunction indicators. No police, insurance representatives, police or others have inspected the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509009February 24, 2023
SEAT BELTS, LANE DEPARTURE: WARNING
problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508886February 24, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Front windshield wiper washer jet hood nozzle sprayer fell off and is lost. Called Honda dealer. They checked with Honda corporation and are advised that there are 1,100 of these on back order. Lead time is approximately 4 months! Without this part, windshield cannot be cleaned by the windshield washer should it be urgently needed while traveling down highway. This puts safety at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508892February 24, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Sun visor part number 83230-TG7-A11ZA has failed twice now (6/24/2019 and again 9/29/2021). What happens is that the tension spring internal to the sun visor fails causing the sun visor to flop down impeding the driver's vision directly forward. We had to purchase new replacement sun visors twice. This is likely to happen again, so I'm keeping a close watch for it. This puts the safety of driver, passengers, other vehicles and pedestrians as risk as it happens suddenly. Honda has made no attempt that I am aware of to remedy the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508774February 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle shows Emission System Fail and problem with AWD system after 36000 miles. I am not sure how safe it is to drive this vehicle. Problem started same day when I went to dealer to check if there is any issues with my car. Vehicle is right now at dealer and they said they are going to charge me for finding out issue. Message in dashboard came out when honda dealer’s technician was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508469February 22, 2023
UNKNOWN OR OTHER, ENGINE
This problem is the auto stop/start mechanism. This has been going on for at least 3-4 years. The car will automatically stop when we are at a red light or a stop sign, but then will not start when you press the gas. The vehicle is completely dead. It is completely cut off. It has powered down. You are in the Drive gear, so you must have the presence of mind to switch the vehicle to Park, put your foot on the brake and press start. It's very frightening if you are at a big intersection. This happens every time you drive for any distance. It doesn't happen at every intersection; it's an intermittent problem making it worse. We try to remember to disable the auto stop/start when we start but sometimes we forget. There is NO WAY to permanently disable the feature or we would. It's a scary pain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508510February 22, 2023
STRUCTURE:BODY
Paint is peeling and exposed the metal on passenger side doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508529February 22, 2023
ENGINE
Very loud clunking noise. Camshaft needs to be replaced. I have already had to replace the transmission and timing belt. Honda ordered the part Jan 17. The part is backordered until the end of March. I was told the vehicle should not be driven until the part is replaced because the noise is the camshaft rubbing against other parts of the engine which could cause further damage to the engine. Once the Camshaft completely goes out, then the vehicle will just stop. I do not want to be stranded or cause further damage to the engine. I have been unable to drive my vehicle since Jan 17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508582February 22, 2023
ENGINE, UNKNOWN OR OTHER
Vehicle's start/stop system continuously failing. Vehicle will "stop" or shut off at intersection as intended, but then fails to restart, leaving my family stranded in the middle of traffic. This obviously creates a very dangerous situation for my family. This has happened several times. When you try to restart the vehicle it acts as if it doesn't have the power to do so. Inspections of the vehicle at the dealer continuously show the battery is in the "green" or great working condition. Although they've said this, their only response to the issue so far is to replace the seemingly fine battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508606February 22, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
This 2019 Honda Pilot Elite has an Engine Auto Shut Off that engages when stopped at traffic lights, stopped traffic, etc. It can be turned off manually each time after starting the car ignition but when it is not - it will engage in these stopped positions. Recently, the Auto Shut Off has been engaging and the vehicle will completely shut off and go into Neutral. This has happened to us at stop lights with some frequency but has recently happened two times in stopped traffic on Interstate 95. We cannot get the vehicle to start back up without completely shutting off the ignition and going through the restart sequence. It is not an immediate fix and we are in a compromised and unsafe position on a highway without being able to start the car quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508268February 21, 2023
ENGINE
On several occasions so far, when stopped with the idle stop system engaged, the brake depressed and at a full stop, the engine shut down, as expected, but failed to restart once the brake pedal was released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508351February 21, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The instrument panel is flashing all alerts when the car is off. I am able to drive the car. It is unknown which component has malfunctioned. Several Honda owners on Google say to check the fuel injectors. I am hoping you all can assist me with that. My safety was put at risk as the alarm goes off randomly when the car is off. It is bothersome at my workplace. I am afraid to drive the vehicle. One of the alerts that flashes is the Antilock Brake System. I am afraid the brakes will go out during driving. The vehicle has not been inspected by the manufacturer. I hope to schedule an appointment as soon as possible. All warning lamps and messages were blinking after the car was turned off. There were no signs of issues prior to turning the car off. Since the first initial flashing of alerts, the alerts now stay on during driving however not all lights are flashing. Could it simply need a software update? I do feel this needs investigating and a recall issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508071February 19, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
Twice now when waiting at a light the auto idle turns the engine off. When the light has turned green, I go to step on the gas and the car shuts completely off. I need to put it in park, step on the break and restart my car. 5-10 second delay in going at the green light. The last time this happened it was at night and a semi didn’t realize I was stopped and had to run off the road to avoid hitting me. This is extremely dangerous and many are reporting it for years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507992February 18, 2023
ENGINE
The vehicle will start fine from being parked but when the auto stop turns the engine off, the vehicle fails to start back up. This has happened a few times now in heavy traffic creating a problem with traffic flow, putting us in an unsafe situation. Each time this happened, the vehicle has needed jumped, creating additional issues with traffic and our safety. We have had the battery and alternator tested and both appear to be fine. Looks like this has happened to quite a few others, so I feel that it is important to bring light to the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507800February 17, 2023
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM, LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2017 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle inadvertently drifted into another lane. The contact also stated that while driving, the vehicle stopped independently. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle failed accelerate as needed. The collision mitigation system, the ACC, and LKAS warning lights, the road mitigation warning light and the brake warning lights illuminated. The vehicle was diagnosed and produced codes: by001c-swlka and u0104, indicating “A Loss of Communication with the Body Control Module) however, the contact was not provided a clear diagnostic result of what parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507898February 17, 2023
ELECTRICAL SYSTEM
Idlestop issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507286February 14, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2018 Honda Pilot. The contact stated while approaching a stop, the contact attempted to accelerate however, there was a delay in responding. The contact stated that after a while the vehicle accelerated. There was no warning light illuminated. The vehicle was taken to the dealer who admitted knowledge of similar failures. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 10,000. The consumer stated the vehicle now has 52k and still exhibits the 2-3 second hesitation when depressing the accelerator. The contact stated the vehicle has started to roll backwards on a hill. The vehicle has just less than 60k miles and has always been serviced by a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507294February 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Fuel injection problem Vehicle less than 37000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507183February 14, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
2021 Honda Pilot Black Edition with 37,007 miles. Navigation screen will display "Network Communication Lost" and "MOST Net Off" before completely shutting down for 5-10 minutes at a time, only to do the same thing after resetting. This is a known issue for Honda, hence Technical Service Bulletin 20-058 to cover a range of vehicles, including my 21 Pilot; most older covered vehicles are at 5 years 60k miles, but because my vehicle is newer, it isn't covered and is limited to 3 years 36k miles. I am having to pay out of pocket for these repairs. Contacted Honda and they couldn't help, stating my vehicle is out of warranty. It makes no sense to cover older vehicle but not a newer one when these issues are known and reported under TSB 20-058. Honda complaint Case # 13646867.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506924February 13, 2023
POWER TRAIN
I am writing you today to discuss ongoing transmission problems that I am having with my 2019 Honda Pilot Elite AWD. On two occasions in the past several months, the transmission has reacted unexpected shifting into neutral on it's own and giving the error message "STOP DRIVING WHEN SAFE" "REFER TO OWNERS MANUAL". This has happened both on a busy interstate in heavy traffic and at low speeds while backing out onto a busy residential street. In both cases, my wife was driving with my children in the car. The incident yesterday had her stuck in the middle of a residential street with a Honda Pilot that would neither go forward nor back, finally went into park, and would not engage forward gears until the care was restarted 4 times. My family was terrified and embarrassed. This could have resulted in a broadside or T bone impact if traffic had been busier or distracted. We took a picture of the dashboard fault and took the vehicle immediately to Northside Honda in San Antonio, TX. The service manager Jose stated that they were unable to read any faults recorded by the computer and that I knew as much as they did about the problem at that time. He stated that they would be happy to hang onto my car for several days and try and make it act up and give a code. I told him there was no way that I knew as much as they did as I don't make a living servicing and repairing Honda vehicles. This is the job I expect them to be able to do. I was also told that they would not just start replacing things randomly. In the end, I have a Honda Pilot back that my wife is afraid to drive in what is a very busy city. I purchased this vehicle for the safety and reliability I expect from Honda. I am well aware that Honda knows there are substantial issues with the ZF9 speed they are putting or have placed in these vehicles. This is a safety concern for me and my family and I want someone to reach out to discuss this issue further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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