Honda Pilot Complaints

9,418 consumer complaints on file.

#11514017March 27, 2023
UNKNOWN OR OTHER
Auto idle stop randomly fails to restart engine when attempting to accelerate from stop. After coming to a stop and the idle stop feature engages, the vehicle may not restart. While in heavy traffic on interstates the failure to restart creates panic. Car stalls to neutral. Car must be turned off and restarted and then shifted to drive in order to accelerate. Same at traffic lights, or turn lanes, on hills, a sudden shut down requiring a complete restart. There are several steps required to get the vehicle to restart. This takes several seconds (enough time that traffic lights cycle). This results in following vehicles attempting to pass if a lane is available, angry motorists, and panicked driver. Car has been inspected by dealer but there is no fix for the problem. There are no warning lights or indicators that the system will or is about to fail. The problem apparently does not create any kind of “code” in the system. The only solution is to turn the system off each and every time you start the vehicle. The system cannot be legally disabled and by default it is always on when vehicle is started. This problem began approximately 18 months ago when the vehicle had @ 90k miles. Honda recently announced a software update and a warranty extension regarding the problem. The software update has been completed on the vehicle. However the problem continues. Honda’s apparent solution is to extend the warranty on the parts involved - the starter, or starter relays, or adjust the valves on the engine. But there is no “fix” for the problem. We are told to simply “continue to monitor”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513858March 26, 2023
POWER TRAIN, UNKNOWN OR OTHER
I have a 2017 Honda Pilot EX-L with a mileage of 41010 miles. I have completed all the recommended services in a timely manner by an authorized Honda Dealer. When I was driving the vehicle yesterday (3/25/2023) at a speed of around 65 mph, I got an error message saying "Transmission System Problem". There was no error code associated with it. There was no problem in the driving. But at the end of the drive, in the parking lot when I had to reverse, the backup camera will not turn on. After parking the vehicle and turning off the vehicle and restarting it, the error message went away. And then the backup camera also started to work fine. When I was driving back home, the error message came on again when the speed reached around 65 mph. I came home and searched about this error message and I came across a lot of complaints of the same nature for 2017 Honda Pilot owners. Please refer to the discussions on the following links as samples: https://is.gd/RB78A1 , https://is.gd/a84e9h . Since many owners are experiencing this, I am wondering if this is a manufacturing issue. Many owners are talking about the Dealerships asking them to replace Transmission which costs around $8000 or to replace Transmission torque converter which will cost $5000. As of now my vehicle drives fine but I got exactly the same message twice at the speed of about 65 mph. I am scared to take this vehicle on to highways since my vehicle is following exactly the same pattern as that of other owners of 2017 Honda Pilot. I also saw Honda Ridgeline owners in the same year also having similar experience online. All of this make me think that this is more of a design/manufacturing problem impacting many owners and hence may be NHTSA would want to look in to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513888March 26, 2023
ELECTRICAL SYSTEM
The entertainment display which is also the rear view camera display, turns off intermittently during driving and displays the following message: Network communication lost MOST Net Off. When this happens the rear view/back up camera doesn’t function creating an unsafe situation. The display will work again after turning the car off and then back on. The issue is random and unable to be reproduced. A dealer hasn’t confirmed the issue. It hasn’t been inspected. There were no warning lamps or display messages before the issue occurred. It has happened a 6-7 times in the past 9 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513306March 22, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Collision warning system goes off when no vehicles present. Steering wheel starts shaking and brake flashes on dash display. This has happened several times before. Date of last incident recorded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512931March 21, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Auto stop/start in vehicle activated at red light, vehicle engine turned off and would not restart. Vehicle kept saying shift to Park to turn on engine, vehicle was in park. Waited a few minutes at the intersection, engine finally turned over and car started. An issue had occurred multiple times before stopping at a red light, but usually it just turns off my radio or digital dash board when auto start/stop is activated, and the radio comes back on if you let off the brake and the feature is disengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513014March 21, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that while driving in stop and go traffic, the Auto START/STOP feature malfunctioned causing the vehicle to lose electrical power and shut off. During the failure, the display and instrument panel became inoperable. Additionally, the turn signals were inoperable, and the shifter could not be shifted to neutral. Triple AAA was called to the scene and was able to get the vehicle restarted by recharging the battery. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet contacted. The contact referenced the NHTSA Investigation: PE22005 and indicated that the vehicle experienced a similar failure. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512729March 20, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The autostop feature on the car fails to restart the engine. The car completely shuts down and all electrical is dead. This has happened multiple times over the course of many years. Often is takes multiple attempts to restart the vehicle while sitting in dangerous traffic situations (e.g. highway, nighttime with no lights). This is a significant safety issue. Honda has failed to fix the problem despite a new ignition switch and new battery. They don't seem to know how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512907March 20, 2023
ELECTRICAL SYSTEM
There must be some department that will resolve this safety issue. American Honda case # 13705515 . Largely unknown by most Honda owners is the built in DysFunction of all locks unlocking, all windows and moonroof opening by pressing unlock then again & hold. There are countless stories of damage and danger to customers vehicles like myself. No one uses this " feature " and in my case it happens in the middle of the night by itself for no reason. My 2011 Honda Pilot has been seriously rained inside of and snowed in causing interior damage as well as possible electrical damage, that is very well a safety issue. The immediate safety issue is that the vehicle is rendered open to any criminal who may hide inside to attack the owner, this is a breach of security that all vehicle owners expect their vehicle to stay locked and safe. Please help customers get Honda to reprogram all body module computers to delete this " function " at Hondas expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512603March 19, 2023
AIR BAGS
Airbag system keeps coming on I have children it’s dangerous to have faulty airbags
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512701March 19, 2023
ELECTRICAL SYSTEM
Auto-Idle Stop Feature malfunctioned at intersection. Engine failed to restart which required towing. None of the systems of the vehicle were able to be reactivated, including hazard lights. This created a major safety hazard, as incident occurred at busy intersection. Honda dealer informed me that this issue was just recalled. I received documentation from Honda that my vehicle was eligible for repairs, but this arrived after the car died and failed to restart. The Honda dealer was able to replace several gaskets, starter relays and assays which Honda claims fixes the issue. There is no way to permanently disable the auto-idle stop feature, it must be manually disabled each time the car is started. I have not, and likely will not, test the functionality of the auto-idle stop feature again given the numerous reports I have read regarding the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512339March 17, 2023
STRUCTURE:BODY
the suv paint has started peeling and while driving the flakes fly off . 3 day while driving on i-90 interstate in chicago area and a big piece (2feet x 6-8 inches wide)of paint flake flew and landed on a car behind me on its windshield and luckily that driver was able to stop the car without incident . (anything serious could have also happened) Honda is a premium car which charges much more than equivalent brands and yet the car paint starts flaking in under 8 years and also polluting the atmosphere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512121March 16, 2023
FUEL/PROPULSION SYSTEM
Emissions System Problem is an ongoing issue. I have used cataclean, only used premium gasoline, and had it reset multiple times. I feel there is an issue with acceleration from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512086March 15, 2023
UNKNOWN OR OTHER
Vehicle auto start/stop feature actually shuts the car off (at times) and requires me to put the car in part and go through the car startup process. This causes issues when you’re at a green light. I have taken the car to Honda and so far they’ve performed a software update, replaced the starter, and tuned the valves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511923March 15, 2023
ENGINE
Engine repeatedly fails to restart after automatic engine idle stop. Failure is unpredictable but seems to occur more frequently when the ambient temperature is high (summer) and the engine has been running for a while. Failure to restart disables the vehicle in a vulnerable position, particularly to rear end collision from another vehicle in the same travel lane. The dealer has not confirmed nor reproduced the results despite five or more visits for the problem. The vehicle has not been inspected by anyone other than the dealer. There is no warning prior to failure. Multiple warning indicators appear after the engine fails to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512023March 15, 2023
ENGINE
This 2019 Honda Pilot Elite has an Engine Auto Shut Off that engages when stopped at traffic lights, stopped traffic, etc. It can be turned off manually each time after starting the car ignition but when it is not - it will engage in these stopped positions. Recently, the Auto Shut Off has been engaging and the vehicle will completely shut off and go into Neutral. This has happened to us at stop lights with some frequency but has recently happened two times in stopped traffic on Interstate 95. We cannot get the vehicle to start back up without completely shutting off the ignition and going through the restart sequence. It is not an immediate fix and we are in a compromised and unsafe position on a highway without being able to start the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511826March 14, 2023
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
Electrical system makes a glitching noise as if it wants to start something. Lights go on, then about 5 minutes later the alarm goes off. My alarm has been going off now for the last 18 months and cant seem to find the issue. All over the Honda pilot boards they say it is the "OEM Anti-theft Locking Smart Control Module Honda Pilot 2016-18 / 38320-TG7-A420 part that needs replacing. It is a faulty part and costly and a know problem. Please look into this as it is expensive to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511485March 13, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
When I was parking my Honda Pilot 2019, the car suddenly accelerated on its own without pushing the gas pedal and hit the wall of a building. This accident caused head, neck and back injury for myself. FYI, there was not any warning lamps or messages or other symptoms. I have also reported this incident to American Honda Motor but no one has inspected my car yet.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11511628March 13, 2023
POWER TRAIN
The contact owns a 2004 Honda Pilot. The contact stated that while driving at 60 MPH, the transmission was shifted into drive(D) and the vehicle shuddered. The contact related the failure to NHTSA Campaign Number: 04V176000 (Power Train). The vehicle was taken to an independent mechanic, where the transmission fluid was flushed 3 times; however, the failure persisted. The contact stated that the failure recurred while the vehicle is shifted into drive(D) and D3. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511679March 13, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
As I was driving vehicle it shut down. Dashboard went haywire as did the front panel, radio, windows. Could not turn on car at all, not even put it on neutral. Hazard lights did not work either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511421March 12, 2023
VISIBILITY/WIPER
Interior rear view mirror glass adhesive deterioration obstructing vision. This is the auto-dimming mirror with reverse camera integrated. This has been a documented issue in online forums. It is as though the mirror is scratched by polishing with an abrasive, but originates behind the mirror glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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