Honda Pilot Complaints

9,418 consumer complaints on file.

#11526391June 10, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I was at a stop light and my car cycled off as it does when I am stopped and then it did not start back up. It stalled and the dash told me to put the car in park and press the start button and the brake. I tried it several times before it started back up. Very dangerous situation. I had been noticing prior to this that it would hesitate to restart and my car would ding like it does when the light comes on for a service notification. But it would start - this was the first time that it stalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526154June 9, 2023
ENGINE
The car did not auto restart when it shut off at a stop. I had to put the car into park and press the engine start button again. Supposedly there had been a software update done a few thousand miles ago but the car has shut off and not restarted 3x in the last 2 weeks so issue isn't fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526184June 9, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Car keeps going into limp mode. The VTM and VSA light flash on and the car will not accelerate. Happens at different occasions. It has happenstance while driving on highway and I’m traffic. The only way to reset is to cut car off and turn on. Sometimes, it doesn’t work with that and you have to sit and wait. It has been checked but no one see no faults and it’s never on the dashboard if you cut off then cut back on. This is becoming a huge risk when driving with children and family. Also, electrical issues has been going on and no one can figure out. Have been looked at and even quoted for new pets but no fox for why the electrical is not working. One side of car has no electric and nobody knows why. My car was taken apart and still no fix for electric. This effects the passenger side windows and turn signals. The vehicle is forcing me to have to look for another one even though it’s paid off and has done well for me and my family. Please help and assist thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526203June 9, 2023
ENGINE
While driving with auto-idle on, anytime I come to a complete stop and the ide engine engages it fails to restart when I let off of the break.AI message stating accessory mode comes on the screen and the car completely shuts down, requiring me to power off the car completely and push the start button on the car again. It takes a few tries for the car to start. I feel like it is very dangerous for me, my passengers, and all the cars in the vicinity. By my car not moving cars have to merge into other lanes to go around the hazard, which is now my stalled vehicle, or will fail to stop before contact with my stalled vehicle at a green light. This well known and documented issue will cause accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525946June 8, 2023
POWER TRAIN
Transmission has continued to have ongoing kickback issues from 1st to second gear and 2nd to 3rd gear. As well as multiple hesitating accelerations from a stop to go. Safety is at risk due to intersection turns which require acceleration that the pilot transmission at times can’t produce.. no warning lamps to show there are issues with the transmission. Have taken it into a shop only to hear “ 2016 honda pilots have transmission issues, kink wasn’t worked out until 2018” which is never a good answer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526002June 8, 2023
ELECTRICAL SYSTEM
Audio system popping noise affecting the dashboard system and audio system not working loss of power controls to use any of the systems digital components including speed control backup camera entire audio system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525772June 7, 2023
FUEL/PROPULSION SYSTEM
2019 Honda Pilot AWD fuel pump replaced per recall in June 2021. Replacement fuel pump failed June 2023 and was replaced by Honda dealer. Initial replacement part examined by Honda service dealer when replacing fuel pump for the second time, not by others. Honda service report states that fuel pump assembly found to be corroded at connection for haness plug. I do not possess the initial fuel pump replacement. Multiple failure messages appeared at time of fuel pump failure, unable to start vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525927June 7, 2023
AIR BAGS
Passenger air bag lights continuously on. Took to mechanic, mechanic said it’s most likely a bad sensor or a wiring issue that’s causing the failure. That’s all I could find out without tearing into it any further. He ran all the tests and nothing shows that the sensor is bad. But he said it doesn’t make sense that it’s showing it’s bad. He is leaning towards wiring. Wiring??? I haven’t touched that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525568June 6, 2023
UNKNOWN OR OTHER
On multiple occasions the FOB randomly locks the car. Last time this happened on this past Friday it was hot outside and I had to frantically break out the window to get my baby out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525588June 6, 2023
ELECTRICAL SYSTEM
When the vehicle has been shut off, there is an electrical system problem that attempts to re-start the vehicle. the alarm goes off, headlights turn on, the dashboard lights up. This cycles over and over unless you open the hood or a door to "fool" the system. If you don't do this, then often the headlights and dash light will remain on overnight and the battery is dead the next morning. This prblem has been occurring for two years, but the dealr has not diagnosed it becasue it is intermittand and doesn't throw a code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525610June 6, 2023
UNKNOWN OR OTHER
Sunroof exploded without warning while driving on the highway at 75mph. The explosion was extremely loud and the scare could have caused me to cause an accident with other cars nearby. I had two little children with me in the car. Vehicle has been sitting at the dealership, with not ETA of part due to backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525482June 5, 2023
ELECTRICAL SYSTEM
Beginning in February 2023, around 2AM, my car alarm would sound. Upon inspection, the vehicle dashboard was lit up and clicking relay sounds could be heard from the dashboard. In essence, the car was trying to "start" itself. When the attempted start reached a certain level, the car would recognize the absence of a key fob, and thus, the alarm would sound. To remedy this, I had to leave my key fob in the car - which did not prevent the attempted starts, but at least prevented the alarm from sounding. In the morning the battery was dead from the headlights and interior lights flashing all night. Additionally this was a safety issue as I had to leave keys in an unlocked car. The dealership cannot reproduce the problem, as it happens in the middle of the night (particularly when it is raining or very humid outside). I have found SEVERAL Honda forums with dozens of other Pilot owners who are experiencing the same problem. Dealerships have tried several remedies, all at the customer's expense, including battery replacements, START/STOP switch replacements, etc. The only thing that fixes the problem is replacement of the Control Unit-Smart Power ( 38320-TG7-A32 for my year/make). This part is $400 and labor at my dealership was estimated at $700-800. The part is on backorder. I can only assume it is because there are so many of us Pilot owners trying to get our hands on a working unit. The part is not part of a recall or warranty extension, and frankly, it should be. It is preposterous that so many customers have the same faulty part in 2016-2018 models and that Honda is not covering the cost of these repairs. In the mean time, I have had to disengage my hood sensor to prevent the alarm from sounding, which is a safety issue if the car is stolen. And periodically the battery drains out because the problem persists, lighting up the dashboard while the Smart Power unit tries to start the car all by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525451June 5, 2023
ELECTRICAL SYSTEM, ENGINE
Unintended Acceleration While at a standstill , on a hill, holding a foot on the break pedal , I lifted my foot from the break pedal to drift forward down the hill, (without ever getting near the gas pedal ) The car accelerated at a very high RPM. I pressed down on the break pedal to stop the car, but it was at such a high RPM rate that I was unable to stop the vehicle from hitting another vehicle in front of me, caroming off of it and my vehicle landed atop a hugh shrub suspending it several feet in the air. My vehicle was totaled and the vehicle it hit was severely damaged. There were no serious bodily injuries to any passengers in either vehicle. There are two issues here. The unintented acceleration, and the inability of the breaks to stop the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11525197June 3, 2023
ELECTRICAL SYSTEM
We had the recall repair done for the crackling speakers issue but it started again and is worse. The crackling sounds like rocks hitting the windshield and scares the heck out of everyone in the vehicle. Now when it does this we also get a network failure notice on the infotainment screen and then the infotainment system shuts down. Sure wouldn't expect these issues with a $50 K dollar vehicle barely over 3 years old with only 24 K miles on it. This has happened 4 times since it started again. That's 4 times in the past 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524814June 1, 2023
ELECTRICAL SYSTEM:SOFTWARE
2016 HONDA PILOT ELITE- Consumer is writing to about the exceptional service provided at the motor company after a software update. After the motor company installed TSB 23-0087, PGM-FI Idle Stop Software Update on the consumers vehicle, the vehicle had problems with idle stopping and no auto or cold restart. Consumer lodged a complaint with the motor company. Motor company reached out to the consumer in reference to the issue. Consumer states the motor company went "above & beyond" to fix and assist & fix the issue. Consumer greatly appreciates everything and thinks highly of the motor company "Top Notch" and thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524897June 1, 2023
POWER TRAIN
The contact owns a 2012 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. Additionally, the contact stated that unknown warning lights were illuminated. The vehicle was taken to an independent mechanic; however, the contact was unaware of the diagnostic result. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524879June 1, 2023
STEERING, UNKNOWN OR OTHER
- There is a clicking noise coming from the steering column area after the vehicle has been driven on the highway for approximately 15 minutes and the vehicle engine has been warmed up. The noise can be heard at low speeds, such as pulling up into a driveway, or turning the steering wheel while parked. - The vehicle is brand new with 2900 miles as of today and the clicking noise coming from the steering column can pose an unknown danger to those in the car and around the car. - The vehicle was brought in to the dealership for service inspection pertaining to the clicking noise and the issue was able to be duplicated and recorded. However, the issue is unresolved and the case is still open. - The dealership service department had the vehicle manufacturer engineer on the phone to aid in the troubleshooting. The troubleshooting recommendation by the engineer was to check if there is a similar clicking noise from another vehicle that is the same year, model, and trim level prior to further investigating; this has not started due to dealership inventory unavailability of the same exact year, model, and trim level. Until the dealership receives the same year, model, and trim level to compare with, the case will remain open. - The issue was first noticed when the vehicle had approximately 2000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524744May 31, 2023
STRUCTURE:BODY
*The roof molding that runs along the top flat part of the roof from front to back, one on both sides right & left of the car. It is in place to connect and/or cover where the roof & body/ sides come together & were welded. *The safety issue is that it falls off while the car is moving. Mine flew off on a major highway, while driving, which creates a risk to others on the road driving behind the vehicle. *Honda and my vin search is stating it is not recalled. However, there was a 2018 Honda Service Bulletin stating the front end caps are loose & that this was a known issue. My vehicle falls under the: 2016 Pilot, All Trim models & all vin ranges was included. But Honda is not honoring this because the vin# is not pulling up a recall. The updated notice from Honda is stating some vin#s but mine flew off due to the issues with the clips & the other side that’s still intact is actually loose in the front & I have to be mindful & remember to keep Che king to press it down & back in place or possibly tape it down. * dealership looked at the vehicle and confirmed that they were simple clipped on and known (2016-2017) to be an issue of them falling off. Advised me to cover until I can repair it, to prevent moisture, rust & possible future internal water damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524539May 30, 2023
STRUCTURE:BODY, SUSPENSION
The car's rear subframe has rusted to the point where the suspension no longer correctly mounts to the frame causing an unstable ride and handling issues. Yes, the car can be inspected. This is a safety issue because other parts of the suspension system or brake system could become loose or break off or otherwise be negatively affected by this corrosion. It could also cause me to be unable to control the vehicle properly if it gets worse. Yes, the problem has been confirmed by both a dealer and an independent mechanic. The Honda dealership has inspected it. There is a very similar problem with some of Honda's other models from this era including the Ridgeline and the CRV that have recently been recalled and I think this vehicle should be recalled for this issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524416May 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1. My moonroof/sunroof will not close. when trying to close it, it comes close to closing then opens up again. Tried to close multiple times and the same result. Then I tried to hold down the wind deflector as it closes and hope not to pinch my finger. after trying that multiple times, I was able to close my moonroof/sunroof. 2. with a moonroof unable to close, weather could come in and compromise the safety of everyone in the car. Further, holding down the wind deflector while trying to close could injure someone if the timing is not right. 3. Have not taken it to dealer yet. 4. Has not been inspected yet. 5. No warning lamps or messages prior to failure of closing moonroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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