Honda Pilot Complaints

9,418 consumer complaints on file.

#11530725July 6, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
Car completely shut down while in drive. Towed to dealership where I was told there was a software update that needed to be done. Car working fine now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530597July 6, 2023
ENGINE, POWER TRAIN
Car left us stranded at busy intersection. Auto start system failed to restart vehicle. Car would not restart even after placing car back into park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530521July 5, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
2019 Honda Pilot EX-L AWD; approximately 76k miles; all routine maintenance performed as scheduled Power Train (Jun-2023)-- had to replace both seals on on transmission / transfer case within the same month as case was leaking transmission fluid. Problem has been confirmed and repaired by two service centers (one seal each) with one at dealer and one at independent service center. No warning lights or indicators, just fluid leaking. Results could have been catastrophic transmission failure. Also replaced "burned" transmission fluid. Fuel / Propulsion System (Jun-2023) -- per service technician at dealer, loose / failing spring in high pressure fuel pump / fuel joint pipe. Per independent service center, if / when pump fails, fuel will spill into the engine. No warning lights or indicators, just noise when starting and accelerating. Trying to schedule service to address this but service centers and dealers are booked and part seems to be hard to come by taking 1-2 weeks to obtain. Neither of these issues should be happening at 75k miles and certainly not on a Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530533July 5, 2023
POWER TRAIN
Car hesitates when trying to accelerate in normal mode. Same when trying to slow. It seems the transmission is not shifting properly. When trying to merge or make a quick turn, this issue has made driving difficult. This is ongoing problem that is consistent. I took it to dealer to check it out, but was turned away .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530279July 4, 2023
ENGINE, ELECTRICAL SYSTEM
While Stopped at a stoplight the Auto Start/Stop feature stalled the engine. This has happened to us multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530298July 4, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The Auto Idle Stop system was engaged at a red light after exiting an expressway. When the light turned green, and I removed my foot from the brake, the transmission moved to neutral, and the engine would not start up again. I was unsuccessful in getting the car to start again by either pushing the start/stop button or adjusting the transmission to park. The battery indicator light was illuminated during this process, but no other errors were displayed. I connected a battery-powered jump starter within 3-5 minutes of the failure, and the vehicle started on the first attempt. The Auto Idle Stop system had worked as expected earlier in the drive and there were no other indications of any issues with the vehicle prior to the incident. My entire family's safety was at serious risk since we were stalled on a busy 6 lane road with no ability to move the vehicle to the shoulder and I had to avoid traffic to get to the trunk and under the hood and spend time connecting the jump starter and subsequently attempting to start the vehicle. We are yet to bring the vehicle to the dealership for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529781June 30, 2023
ELECTRICAL SYSTEM
Car alarm randomly goes off, then the car alarm goes off, dash board lights up then car won’t start. I bought the car 2/28 and this has been happening not stop since July. Honda said it was the keyless access system and quoted 800 dollar to replace
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529830June 30, 2023
VISIBILITY/WIPER
I received the recall remedy for my Pilot from a Honda service center per the side-view mirrors detachment recall (NHTSA CAMPAIGN NUMBER: 23V174000). Although my side-mirror was working just fine, I decided to receive the recall remedy, i.e., new side-mirrors, believing that it will improve safety of my car. However, after the Honda service center finished replacing my old side-mirrors with new side-mirrors, I realized while I was driving away from the center that the image of the new side-mirror on the driver side was very waving and distorted, which made me feel nauseous and zoned in when I looked at it. In fact, I had to keep looking at the mirror for more than a second while driving in order to clearly see what's behind my left lane. After trying to adjust myself to the new mirror for several minutes, I realized that I couldn't do it. So I had to take my car back to the service center and they explained that they received the same complaint a lot but another new mirror would have the same issue. After several back and forth between me and the staff, thankfully they replaced it with another new mirror. Although the distorted image on the mirror got better, it still bothered me while driving. As the manager at the center suggested that another new mirror replacement might be even worse than the current one, I decided to try the current one for now, and not ask for another replacement. In addition, I kept asking if I could get my original old mirror back since it was working just fine. But the center said that it is impossible due to the federal obligation they have toward NHTSA. I think quality of the recall remedy should be warranted. But, here, my situation got worse after receiving the recall remedy. I hope NHTSA will look into this issue and make sure the quality of the mirror provided by the manufacturer meets the basic customer expectation. Thank you. (FYI: https://www.piloteers.org/threads/distorted-sideview-mirror-image.180764/)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529279June 28, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529361June 28, 2023
UNKNOWN OR OTHER
Hello, this is an issue with the vehicle not knowing the key FOB is in the vehicle as it's moving. This occurred 2 days after purchasing the 2023 Honda Pilot. As I was driving a warning light popped up on the dash indicating that the key was not in the vehicle. I took a picture and sent it to the dealer, they changed batteries, blamed issue on Honda manufacturing and emailed me that this was not a safety concern as the vehicle will not shut off if it doesn't sense the FOB in vehicle. Honda corporate told me this is a safety concerns. I'm not sure who to trust in this instance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529120June 27, 2023
TIRES
On 6/23/23, my wife was driving on a street & was changing lanes (from left to right) when the driver-side rear tire suddenly ruptured. She heard a loud pop coming from the tire and immediately scanned for a car impact or debris on the road—but neither was present. The vehicles within her proximity yielded to allow her to pull out of the street and into a safe parking lot. Since our children were in the car, she confirmed that they were safe. Upon my arrival, I could see a visible tear in the side wall of the tire. It is apparent that the tire side wall tore so rapidly that when the rim hit the asphault of the street its impact was so hard— that it left a gaping hole in the rim! Our family’s safety was in jeopardy because had vehicles not yielded , a crash may have been inevitable. Our local dealer has recommended reaching out to the tire manufacturer for a possible claim. There were no warning lamps prior to this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528919June 26, 2023
UNKNOWN OR OTHER
The rear view camera doesn’t always work on the display on the dash. When we put it in reverse the screen shows black instead of what is behind our vehicle. This issue is intermittent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529014June 26, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
For the past year and a half, I have had issues with the forward collision warning and emergency braking systems. I get false warnings to "Brake" when there are no other cars around. I have also had the car brake for no reason - one time, we were on the interstate, the emergency braking system engaged and it pulled us to the side of the road. I have taken the vehicle to the dealership numerous times and they cannot get it to reproduce. It happens sporadically and there isn't anything I can do to reproduce the issue either. I fear this will happen when a car is too close, or, living in Wisconsin, that the brakes will engage when driving on snow and/or ice. It has happened at 10 mph up to 75 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528689June 24, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Auto off engine idle. At stop after activating the auto off, the engine cuts off and no power to move vehicle. Unable to restart or shift into park for at least 20 seconds. Have to shift to park, then off and on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528460June 23, 2023
UNKNOWN OR OTHER
My back-up camera is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528475June 23, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
When driving the collision mitigation and brakes come on for no reason. Once when driving down a two lane road with a car coming in the opposite direction in their lane and I was in mine, the car braked. Then once getting on a road nothing coming nor any other vehicle around the vehicle did a hard brake. I just purchased the car last month and it just started happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528243June 22, 2023
POWER TRAIN
Jumping when shifting and shifting delays
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528122June 21, 2023
VISIBILITY/WIPER
Inside rearview mirror(adhesive detched and air bubble is between windshield and rearview mirror) a crack had since developed exactly dead center where the rearview mirror has come detached. Problem has not been confirmed with dealer. Not yet. December 7th (when I noticed a few weeks ago, i went back into my camera roll and looked for pictures of my car and I found one where I can see the air bubble between the mirror and windshield before the crack had formed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527975June 20, 2023
ELECTRICAL SYSTEM
Problem started after fuel injectors were replaced under Recall. Since December 2022/January 2023 alarm Goes off randomly with headlights coming on, honking draining the battery. Many visits to local dealership nothing worked. In March 2023 they order Starter for replacement in this vehicle. I have to open the hood wide open with hook in place every night to avoid honking. The part arrived June 01st, 2023 with charge of CAD $1007.63. All reserved parts were used up as so many Honda Pilots needed this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527982June 20, 2023
FUEL/PROPULSION SYSTEM
Honda issued a Safety Recall in 2021 to replace a faulty fuel pump on our 2019 Honda Pilot. We took it to Buena Park Honda in November 2021, where they replaced the pump. This weekend the pump failed while we were driving through Parker, Arizona, stranding us on the open highway with two young children in 102 degree weather, putting us at risk of being hit by passing vehicles or heat stroke. We had to have the Honda towed over 130 miles to Unicars Honda in Indio. The dealership informed us that the fuel pump had failed and since the Recall was closed when the recall pump was installed, the cost to replace now would be our expense or charged against our extended warranty. Just prior to the vehicle shutting down we received an alarm and the check engine light came on. I have read that if a recall component is replaced with another defective component this repair should be fully covered, "free of charge" by the manufacturer. I have not received any documentation from the Service Department as yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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