Honda Pilot Complaints

9,418 consumer complaints on file.

#11527696June 19, 2023
ELECTRICAL SYSTEM
Front blower motor resistor keeps going out and have replaced several times. Something is causing the part to burn out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527750June 19, 2023
ENGINE
While on the highway with our family of 5 all the check engine light, VCM-4 along with traction control light came on. The car began to slow down and would not accelerate when the gas pedal was pushed. The Vehicle has been towed to Honda who apparently knew that this happens in this year, make and model vehicle because they had offered an extended warranty coverage on this issue which has since expired and no longer covered for us. Why wasn't this a recall? This is a major engine issue that costs thousands of dollars to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527791June 19, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
What component or system failed or malfunctioned, and is it available for inspection upon request? The auto stop idle feature in my 2016 Honda Pilot Touring failed to operate correctly. This feature automatically turns off the engine while keeping the electrical systems on. I can make the vehicle available for inspection upon request. How was your safety or the safety of others put at risk? The malfunction of the auto stop idle feature jeopardized my safety and the safety of others. When I stopped at a red light, the engine turned off as expected, but when I pressed the gas pedal to resume driving, all the vehicle's systems shut down. I attempted to start the car by holding the key fob to the Start/Stop button, but it would briefly start and then turn back off. The sudden loss of power and inability to restart the engine left me in a precarious situation. As a result, I was unable to activate the hazard lights, putting me at risk of being involved in a collision or not being visible to other drivers. Has the problem been reproduced or confirmed by a dealer or independent service center? At the time of filing this complaint, the problem has not been reproduced or confirmed by a dealer or independent service center. However, I strongly recommend conducting a thorough investigation by a certified technician to replicate the issue and address it appropriately. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the police who responded to the incident when it occurred at the red light. However, no inspections have been conducted by the manufacturer, insurance representatives, or other parties at this point. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms indicating a problem prior to this failure. The feature had been working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527807June 19, 2023
SUSPENSION
The rear subframe attaches to the unibody has rotted and almost fell off the car
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11527590June 18, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Rear ended the vehicle in front. Vehicle in front had emergency braking activate, our pilot did not activate emergency braking. It does often go off on 2 lane highways when a large vehicle is coming the other way or when trying to take a freeway exit, but apparently not when you're about to hit someone.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11527615June 18, 2023
ELECTRICAL SYSTEM
The Infotainment System in my 2019 Honda Pilot Touring has had problems with its display since September 2020 when it went dim/dark all by itself while driving. The unit would come back on at some point by itself. The unit would not acknowledge the controls being accessed by me. This unit includes the rear camera-a vital safety item of the vehicle. The below is the sequence of events to date. The infotainment center is still not functioning properly. 1. Sep 9 2020: Brought car to Honda due to a dark not functioning infotainment screen which includes the back-up camera. Honda replaced the audio unit (Display, Center). 2. Feb 27 - Mar 7 2023: Infotainment center cracking from speakers and dropping calls and sudden signal off. The crackling and dropping calls would proceed the system completely shutting down by providing a multitude of errors to include: Network Communication Lost: MOST Net Off; Radio unavailable; Anti Theft System: This system has lost power. Push and hold the power button for more than two seconds to enable the system; No audio connection for FM. Honda performed the campaign recall for the MOST Bus Network Connectors. 3. Mar 14 2023: Same issues from #2 above. Honda states they did everything from the recall for the MOST Bus Network Connectors. Honda states it is the AMP and replaces amp. 4. Apr 6 - May 31 2023. Same issues from #2 above. Honda state they did everything from the recall for the MOST Bus Network Connectors. Honda states it is the Control Unit, Navigator(A)/Infotainment. Honda replaces the control unit. 5. Jun 14 2023 to present. Same issues from #2 above. Honda rechecks every connection between the gauge control module and stereo amplifier. Honda shop learns there is a new service bulletin coming out in the next 4 weeks. They want to wait for that to assess. System still fails w/no camera when the unit powers off by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527555June 17, 2023
UNKNOWN OR OTHER
Had just rolled 1000 miles on car. Went to back out of a parking spot at a restaurant and car would shudder to a stop after moving a foot or two in reverse and go back into park. This happened approximately 4 to 5 times. We finally backed up enough to put it in drive and it continued to do the same thing in drive. We shut the car off and cranked it again. It still would slam back into park from drive at least twice more. We are now concerned with this as a safety issue in addition to it being a defect. What if it decides to return to park and we are going 60 mph? Dealer said if they can’t replicate the issue they can’t repair it. I have found an almost identical complaint another person posted on line with a 2017 Honda pilot. Have screen shot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527481June 17, 2023
ELECTRICAL SYSTEM
Driving on the highway and my dash and infotainment screen went black for about 15 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527348June 16, 2023
ELECTRICAL SYSTEM
The Keyless Access Control Unit (Smart Unit) is defective. After the car is shut off and locked, the dash lights, interior lights, head lights will flicker on and off. The car alarm will also be activated. All this causes the battery to be drained. The work around is to disconnect the battery when parked or not lock the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527408June 16, 2023
ENGINE
I am writing this complaint since Honda has so many issues with their vehicles and it has boiled down to my 2013 Honda Pilot which has an engine check light issue related to P0301 – Bank 1 Piston Ring Issue. There was a class action suit on the same and noted in their Service Bulletin 13-082. However, the attorneys of both parties Honda and the plaintiffs reached some kind of deal even with the National highway safety board (Federal Agency) and many vehicles of 2013 were left out of the extension of warranty or repair of this issue, even though a Certified Dealer of Honda checked my 2013 Honda and confirmed it was the same issue. The deal done by these parties have not reached many owners of Honda Pilots for this issue. This is a disgrace to Honda and would encourage all car owner’s past, present and future to buy other cars other than those made by Honda. They have not yet resolved my issue even after all these months of trying. Even lawyers involved these in past cases have refused to help or talk on the matter. What are they hiding or what deals made w Honda, plaintiff, and the Highway Safety Board? I am an original believer of buying Toyotas, however I got a recommendation from family members and friends to get the Honda pilot who have similar vehicles of both Hondas and Toyotas, even though I was very reluctant to buy a Honda due to the horrific stories I have heard about Honda vehicles and experience w Honda personnel. So, I got a Honda pilot 2013 and my terrible recent experience w the car issues and the customer service a Honda corporate proved the terrible stories I had heard to come true. I had contacted Honda to resolve my issue on case which was due to a Honda know issue on the Piston ring issue also confirmed by the Honda Mall of GA Dealership on 11/2/22. The behavior of the case manager, Mr. Kantar Kennedy was atrocious and disgusting. They have closed the case 3 times. Not Resolved. NHTB and Honda are not resolving this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527410June 16, 2023
POWER TRAIN
Torque Converter clutch slipping due to Honda 3.6L V6 VSC Vibration. Received a "Transmission System Error" warning multiple times while driving at 65MPH highway. Vehicle has less than 47,000 miles but is out of warranty due to the age of the vehicle. Dealership stated the Torque Converter needs to be replaced even though regular maintenance was performed previously. Dealership stated that the Torque Converter could go bad at any time and cause transmission issues requiring the entire thing to require replacement and is charging a lot of money for the replacement. Research shows many 3rd Generation Honda PIlot owners experiencing the same exact issue due to the VSC built into the engine and others are getting hit with costs at around the same mileage. We should not be penalized for a poorly designed or manufactured powertrain component that apparently requires replacement just after the powertrain warranty expires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527465June 16, 2023
SEATS
The drivers side seat bracket has a broken weld causing the seat to wobble & rock while driving the vehicle. From the Pilot Driver’s online forum it’s been known as a common complaint that Honda is not willing to confess to or interested in resolving as a safety design flaw as it seems to be related to multiple yrs 2004 & up of the Pilot vehicle & happens over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527407June 16, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Honda Pilot. The contact stated that while the wife was reversing out of the driveway, the vehicle's glass sunroof suddenly exploded and shattered causing glass shards to fall into the cabin of the vehicle. During the failure, the driver sustained bruising and small lacerations to the neck and back area. The injuries did not require medical attention. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 600.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11527338June 16, 2023
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
1st incident: I was traveling on country road. I was approaching two bicyclists on the right. With no oncoming traffic, I began to move into the other lane to go around the bicyclists. The warnings appeared on my dash, and the steering wheel pulled the car back towards the bicyclists. 2nd incident: I was traveling on a country road, goin over a hill. The cameras must have lost sight of the lane markers, dash flashed the lane departure warning and the steering pulled the vehicle towards the oncoming lane. There was a motorcycle approaching & I steered the vehicle back to the appropriate lane position. 3rd incident: My husband was driving on a country road. A tractor and farm implement was approaching in the oncoming lane. My husband slowed down & moved to the right of his lane to give the tractor more room. The lane departure warning flashed & the steering pulled the vehicle back towards the tractor/implement. We returned to the dealership & had them shut this feature OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527293June 15, 2023
SEAT BELTS
The seatbelt that serves the middle row center seat detached from its attachment point during normal use without an accident. We are the original owners of the car with no accidents. My daughter has sat in that seat for 4.5 years and 50,000 miles. She is currently 10 years old. Had we been in an accident, I believe that she would have not been protected by her seatbelt. One day, we noticed a large bulge in the back of the car roof that we hadn’t seen before. The next day, when my daughter puller her seatbelt out, there was resistance when she pulled. Once the seatbelt did come out, white fabric came out of the seatbelt hole and the seatbelt fabric was torn/frayed. We brought the car into the dealership where we purchased it. Upon inspection, the bulge was the reel assembly that had detached from the frame of the car. The seatbelt assembly was wedged between the metal roof and the fabric trim - not attached to anything. It is being repaired under warranty on 6/16/2023 at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527115June 14, 2023
ELECTRICAL SYSTEM, ENGINE
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526748June 13, 2023
ENGINE
One six different occasions the vehicle has shut off while sitting at a red light. On four of the occasions I had the auto off but disengaged. When foot removed from brake car shuts down, dash lights up with every indicator light and a message to shift to park and restart. It takes about three minutes with repeated attempts to engage park to get the vehicle to restart. Dealer service has performed a “computer update” that was suppose to fix. Incident still occurring, more frequently. Taking car back to dealer again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526765June 13, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle automatically applies brakes in several unwanted situations: (1) driving down 2 lane road going around curve with other vehicle approaching from opposite direction (2) something small in roadway such as plastic bag or small limb (3) normal stopping when car thinks other vehicle is too close in front but driver is under complete braking control These actions are dangerous at normal highway speeds and on wet road!!!! This has happened multiple times, not just on date listed below.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526828June 13, 2023
ELECTRICAL SYSTEM
Audio problem and the screen dashboard doesn’t work no connection Bluetooth we stop on the road trying to turn off the car but when we started we have same problem … I have videos I can’t upload
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526467June 11, 2023
STRUCTURE:BODY
When in the service garage for a noise, our independent service mechanic confirmed that the body of the Pilot has rusted from the frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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