Honda Pilot Complaints

9,418 consumer complaints on file.

#11532556July 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This vehicle has had an excessive amount of problems. The electrical system seems to be failing after much maintenance. Determining if there is an electrical short. The car alarm randomly goes when not triggered. The entertainment panel randomly adjusts volume settings and turns on and off on its own. The sunroof has opened and not closed back due to electrical issue. The gas gauge does not add the available fuel correctly after refueling. Sometimes, the gauge remains at zero or the same number. There is a horrible, annoying squealing sound that is coming from the front lower portion of the vehicle when driving. No one, including the dealership, have been able to identify where this loud squealing sound is coming from. Currently, the AC has failed in 120 degree weather. It has been a horrible experience for our family and we regret purchasing this vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532592July 16, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I previously reported issue 11360107 which Honda attributed to a bad battery cell and replaced the battery on this vehicle. I followed up with them that I consider auto-idle-stop functionality that doesn't restart despite the battery being capable of restarting to be a safety issue. I re-iterated to them that I "rebooted" the car by holding the car start button down until the Honda logo appeared in the driver display. The car then proceeded to start and I didn't have any issues with the battery being able to start the car before or after that. As stated in that issue, this happened on the access road of a major Texas Freeway while stopped at a stop light. Cars were flying by at 50 mph with my family in the car sitting at a green light. Honda has apparently issued a "fix" for this, but today I experienced a similar issue at the gas station. Today was different b/c my auto-idle-stop was disabled. My Honda dealership had disabled it the second to last time I brought it in for service, but didn't tell me. I had complained to my dealership about this issue in the past, but the feature had been disabled when I received it, without notating the change in any paperwork. I asked about it the last time I had my car at the dealership and they acknowledged that Honda was telling them to disable the auto-idle-stop on vehicles where the owner said something. Today, July 16th, 2023, I experienced the same behavior when I stopped for gas. The car would not restart, the starter would not attempt to star the car. I had driven about 60 miles in this 100 degree weather in Aransas, Texas. After filling up with gas my car wouldn't start, the electronics worked, the radio came on, but the car wouldn't start. I got out of the car while the electronics were on, went to talk to another person in the caravan. I came back and tried again and the car started. The battery was obviously capable of starting the car without jumping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532532July 16, 2023
ELECTRICAL SYSTEM, ENGINE
When going from stop light, car died in middle of intersection. Couldn’t get it started. Had it towed to dealership.Dealer did diagnostics and couldn’t find any issue. Drove car home. Turned it off. The car would not restart. Had it towed back to dealership. Not sure if it’s starter, alternator, auto engine stop features. Battery seems to be Gett drained. Danger is that the car randomly dies and won’t start. Dealer has no idea of the issue. Tow truck driver said he has towed severs Honda pilots with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532462July 15, 2023
UNKNOWN OR OTHER
When I had taken my vehicle in to the dealership for power steering issues and other routine maintenance, I was told that my rear bumper was extremely rusted out as well as the frame on the driver side. I was advised this is a major safety concern and that the frame cannot be fixed by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532506July 15, 2023
SEAT BELTS
In the third row seating, on the driver side, the seat belt buckle latch does not catch or secure the buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532508July 15, 2023
VISIBILITY/WIPER
I went to my Honda dealership today 7/15/23, and my side mirrors were on a recall, and they replaced them and my driver side mirror is all distorted. It looks like I’m looking through my contacts while wearing my glasses. It’s given me a headache. My passenger side mirror looks fine. I’ll be calling the dealership on Monday morning. This fix is awful and a real safety hazard because now I don’t want to look out of the mirror because it gives me a really bad headache.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532290July 14, 2023
UNKNOWN OR OTHER
Radio Screen is not working and completely Dark. The Backup Camera does not work! The radio and anything tied to the main screen does not work! Took the car to dealer and got car back in the same condition. Do not feel that Honda has a fix! I will take car back sometime in future when they order and recieve parts to repair the Backup camera and entertainment system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532362July 14, 2023
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
The contact owns a 2019 Honda Pilot. The contact stated that while driving at 35 MPH, the vehicle came to a complete stop. The contact attempted to accelerate, and the vehicle stalled while making an unusual sound. The vehicle was taken to the dealer, where it was diagnosed with a faulty fuel pump. The contact was informed that the upper high-pressure fuel pump needed to be replaced; however, the vehicle was not repaired. The contact stated that the dealer informed him that the vehicle had experienced the same failure as in NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532369July 14, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
My car was parked in my driveway, when I started the car, 4-5 warning lights started to flash in orange, ACC, LKAS, Automatic High Beam, Collision Mitigation Problem, Road Departure Mitigation Problem. When driving the vehicle, none of these safety features are working. Took the vehicle to the dealer and was told the Multi Purpose Camera had an internal failure and it was likely due to heat exposure. The vehicle only has 32,000 miles on it and it was not at any unusual heat exposure. The past 3 summers the temperature has been the same and no problems. This appears to be a Manufacturer Defect on this camera but dealer won't accept that. The same day I took my car to the dealer, on 7.12.23 for the check up, I was told 4 other customers came in with the same problem. That is Not Normal. I live in Southern California and the temperatures have been in the 90's for the past 2 weeks. I googled this and found many other Honda Owners have had the same problem and Honda is wanting to charge us about $1800-$2,000 to get this camera fixed but again, this must be a Manufacturer's Defect. There are thousands of Honda vehicles on the road and these safety features are not working. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531740July 12, 2023
UNKNOWN OR OTHER
Regarding the Action Number PE22005 that is still in open investigation, I would like to report having this same issue with a 2018 Honda Pilot Elite that I purchased through a dealer on June 24. I recently had this same issue, where at a stoplight the car went into the engine idle stage, and the engine completely shut off, instructions popped up on the dashboard to put the car in park and restart the car. Hopefully this will be figured out by Honda soon, as this can be a real issue. I had a similar issue, when stopped in the road to turn left, the engine went into idle stage, it restarted when going to turn however there was a huge delay in this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531940July 12, 2023
ENGINE
i have a 2016 Pilot touring (69k miles on it now) and have now had this problem 5 times in the past 4 months where, I stop at a signal, the idle stop will engage and shut off the engine, but then it won't start for almost 20 seconds when i keep pressing the start button. Once the engine gets to start, it wont happen all the time but when it happens it creates a safety risk. I tried to get inspected and there is no issue with battery or the remote key fob. Considering the panic it creates for the passengers on the road, appreciate some action is taken to prioritize the fix or recall the parts that might contribute to this shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531832July 12, 2023
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
The vehicle was purchased 7/1/2023. It is a 2023 Honda Pilot. 8 days after the purchase (OD mileage: 332), on a major highway, all mechanical systems in the vehicle failed within 2 minutes of each other. The engine, brakes, electrical, airbags, AWD, all of the ADAS systems, etc. ALL lit up within about 5 minutes of each other. Soon after this happened, the vehicle essentially shut down and was forced to a stop in a turning lane off of the major highway. The vehicle gave no indication that this was coming. The dealership's immediate response was to assume that we had put diesel fuel in the vehicle (this was not the case). As of now, they still have not been able to determine the cause of these catastrophic failures. Completely unsafe! This failure event could have been lethal and no one has any answers...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531714July 11, 2023
SEAT BELTS
The driver's seat belt has ripped. I contacted Airport Honda where I purchased the vehicle in Spring, 2014. The Service Manger contacted Honda Corporate. They REFUSE to repair the seat belt. Making this a hazard for me to drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531154July 9, 2023
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Lane departure braking mechanism has become faulty. Over the last 2 weeks, I've had 2 incidents that could have resulted in a rear end crash, bodily injury or death, when the lane departure caused BRAKE to flash on the dashboard and the automatic system caused the Pilot to temporarily hard brake in the middle of the freeway. I reported this to POWAY Honda during my last visit, but they ignored this system problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531019July 8, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When traveling on the road I live, the Pilot will slam its breaks on, I assume this is the automatic breaking system, but the issue is, there will be nothing on or near the road. No cars, pedestrians , nothing. Just my pilot. The speed limit is about 45MPH and it will slam the breaks on. It has become so problematic I avoid traveling that direction on my road. It has happened to my spouse while driving as well. And again, it’s not every time, but sometimes. It has happened about 10+ times. Makes me nervous that while driving it will do it, and I will be rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531018July 8, 2023
POWER TRAIN
The pilot sometimes hesitates when trying to accelerate in normal mode (have not used in other modes). It happens randomly, and the same when trying to slow. It seems the transmission is not shifting properly. Or something is preventing it from transitioning properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530802July 7, 2023
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
My husband was getting off the highway when a car ahead of him braked suddenly. He attempted to hit the brakes, but the car did not stop. The automatic stop crash feature did not turn on. The abs did not work. Ultimately, crashing into the car ahead of him. Manufacturer Safety-related recall issued NHTSA #23V-174 Recall #FE5 2020-22 Multi-Model Door Mirror Glass Safety Recall Status: Remedy Available
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11530929July 7, 2023
STRUCTURE:BODY
When driving, the driver and passenger side mirrors shake impairing the driver visibility. On many occasions it has become dangerous to see in the driver’s mirror because the images look distorted. I checked with Honda and they said only certain models have a recall on the same mirror issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530974July 7, 2023
ELECTRICAL SYSTEM
Speakers static when on audio but hands free are clear through the speaker
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530829July 7, 2023
ELECTRICAL SYSTEM
The 360 surround camera is not showing a 360 view. This is a safety issue, as there could be a person in the camera stitching lines or the camera blind spot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot