Honda Pilot Complaints

9,418 consumer complaints on file.

#11534493July 26, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534518July 26, 2023
POWER TRAIN
I have the automatic start and stop (idle) feature and it cuts out on me in the middle of intersections and won't allow the car to restart. I took to dealer to have software updated and they charged me and now it is starting again. Someone almost blindsided me in the intersection and I don't want someone to get killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534629July 26, 2023
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On three separate occasions, after stopping at a traffic light or in a parking lot, I was unable to move my car. The first time, the transmission dropped into neutral and I was unable to get it to any other gear . I had to turn off and restart the car multiple times to get it into gear. I was on a heavily trafficked road with multiple cars behind me at the light. Turned my flashers on and prayed to not get hit. The second time. I was in a parking lot and was leaving. I pulled into a space to look for something and got a message to put the car in park. I was unable to do so. Had to turn off and restart the car twice before It would go into park. I then turned it off and back on and was able to get it into gear. Happened again on a 55 MPH road with my grandkids. Very scary. Honda dealer said that for a tiny second after the auto idle engaged the battery power was too low to restart the car. Their solution was for me to purchase a new battery. I feel this is an engineering and safety issue and was not properly addressed during the auto idle recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534258July 25, 2023
POWER TRAIN
The contact owns a 2003 Honda Pilot. The contact stated that while the vehicle was parked unattended, the vehicle rolled out of the garage and crashed into the neighbor's home. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534260July 25, 2023
SERVICE BRAKES, LANE DEPARTURE: ASSIST, SUSPENSION
The ABS, brake, and traction control lights come on when the slightest bump in the road is hit. I am being told by the Honda dealership technician that the issue is a $2000.00 sensor that must be replaced but however is on back order. I am told that this very sensor controls the steering, traction, and brakes. I am told that the brakes can disengage or not engage at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534442July 25, 2023
ELECTRICAL SYSTEM
Wireless phone charger works for about 10 minutes then stops charging. I’ve tried moving it phone to multiple positions and still have the same results.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534067July 24, 2023
ENGINE
The contact owns a 2013 Honda Pilot. The contact stated that while driving 20 MPH, the check engine warning light illuminated. Additionally, the vehicle experienced rough idling. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN and the warranty had expired. The contact related the failure to NHTSA Campaign Number: 13V382000 (Engine) however, the VIN was not included in the recall. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534069July 24, 2023
UNKNOWN OR OTHER
The car had 49,400 miles on it when I decided to take a trip to see a friend in NC from NY about 3 hours into my trip a transmission temperature to high light came on. I pulled over turned the car off for a half hour and restarted it and the light disappeared after another hour a light came on that said transmission problems. I stopped in VA and brought it to a Valvoline where they flushed the fluid and said it was running low on transmission fluid. I continued on my journey and no light came on and 2 hours into driving the transmission temperature light came back on. When I arrived in NC I brought it to a Honda dealership where I was told I needed a new transmission on a car that only had 49,000 miles and was a $65,000 car. I also had to pull over on major highways because I was scared the car would catch fire. (Pulled over on NJ turnpike and I-95)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534185July 24, 2023
ELECTRICAL SYSTEM
Crackling sound in speakers and error message on touch screen (entertainment screen front) MOST NET OFF and screen goes off. This is a safety issue as when we are drving on roads we are usually relying on google maps, when screen goes off during critical turns, driver gets distracted and park the car to side road, which sometimes is dangerous due to other fast moving vehicles. Many times when screen goes off it distracts the driver by not keeping eyes on road. The crackling sounds are very loud, it sometimes make the driver apply sudden braking on highways due to distraction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533732July 21, 2023
STEERING, SUSPENSION, ENGINE
I have taken my 2018 Honda Pilot several times to the Honda Dealer, and they have failed to fix what appears to be a transmission problem with the vehicle. The transmission is burning transmission fluid. The vehicle makes a grinding sound when you shift gears. The gears feel like they are catching when you change them, The transmission gears shift appears to be delayed, slipping/jerking and pulling. This situation is very dangerous to me, my children, and the public. The Honda dealer appears to be stalling, so the vehicle runs out of the warranty. They do little to fix the problem; they keep charging me money and repeatedly replacing the burnt transmission fluid. This vehicle has a lemon transmission that they need to replace. Please help investigate this common problem that so many people are complaining about, and Honda keeps ignoring or excusing the complaints. They are selling unsafe vehicles. The incident/issue is contimous, they have NOT fix the issue. Please review the attached documents. Please contact me with some that can speaks Spanish or is able to translate. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533660July 21, 2023
ENGINE
I drive my vehicle with the auto stop on. When I get to a stop light or traffic light and stop the vehicle, the engine shuts off as it should. When I let off of the brake and go to accelerate, the engine appears to start, then shuts all the way off. This happens multiple times during the ride and each time requires engine to be started manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533519July 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When i turned on my vehicle errors started coming up Collision Mitigation System problem, Road departure mitigation system problem, auto high beam problem, Adaptive cruise control problem and Lane keeping assist problem. Also has orange Brake System highlighted. Unable to use any of the safety features mentioned as well as cruise control. Took vehicle to Honda dealer on February 6th and was informed the camera behind the rearview mirror had gone bad. There were no warnings prior. I had driven the vehicle around and stopped to get gas and when I turned it back on all the errors begun to appear. This was the first time they appeared and they have been there since as the dealer wanted over $1800 to repair this. After looking on the internet/Facebook Honda Pilot group there have been several others that have had this same issue with their 2019 Honda Pilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533513July 20, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VISIBILITY/WIPER
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533328July 19, 2023
VEHICLE SPEED CONTROL
Since the purchase of my vehicle I have noticed from time to time it will accelerate when I’m pressing on the brakes. Recently, this issue has gotten worse. I have almost drove my car in to our garage doors, or come close to hitting someone in front of my vehicle, because of its unpredictability. There are also issues with a delayed acceleration when accelerating from a stop. I will press on the gas and the car will not move for about 2 or 3 seconds and then accelerate very quickly as I’m pressing the gas all the way down. I believe these problems are related. I’ve taken my vehicle in twice to the dealership with no remedy as they claim they can’t reproduce what I’m talking about. Stop and go traffic is the best way, but not the only way, to reproduce the problems. This is dangerous, in my opinion, and unfortunately I’m stuck with this vehicle that I don’t feel safe in anymore and I don’t want my child, who is learning to drive, to take this vehicle out once she gets her drivers license as I believe an inexperienced driver is in more danger with these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533329July 19, 2023
STEERING, LANE DEPARTURE: ASSIST
The vehicle pulls hard to the right when the driver lets go of the steering wheel for a few sseconds. this happens with LKA on or off. This happens no matter which lane is being driven in or what speed. The alignment has been verified 4 different times at both an independent mechanic and Honda dealer. Honda is unwilling or unable to remedy the situation. New tores did not fix the pull, rotation did not correct it. They basically told us there was nothing wrong with the car. This is dangerous because the car will end up in the ditch if the driver is incapacitated or distracted for just a few seconds. This is an expensive vehicle that we were confident was safe. Our oldest will be driving this car in a few short weeks. Not sure we feel safe letting him.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532956July 18, 2023
POWER TRAIN
Failed Torque converter at 80, 000 miles leading to dangerous underperformance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532973July 18, 2023
STRUCTURE
The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, there was an air draft sound coming from the interior of the vehicle with all the windows closed. While washing the vehicle, the contact observed water leaking into the interior of the vehicle however, the contact was unable to locate the origin of the leak. The vehicle was taken to the dealer, who was also unable to locate the origin of the leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 527.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532752July 17, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Honda Pilot. The contact stated while driving at various speeds, the message "Brake" was displayed, and the vehicle shuddered while there was no vehicles or objects in front of the vehicle. Additionally, the contact stated while driving at various speeds with the Forward Collision Avoidance: Adaptive Cruise Control Mode activated, the collision mitigation braking system (CMBS) engaged abruptly while there were no vehicles or objects in front of the vehicle. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer several times, but the dealer was unable to duplicate the failure. The dealer contacted the manufacturer, and a Honda engineer was sent to assist the dealer in diagnosing the vehicle; however, the engineer could not determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the Forward Collision Avoidance system malfunctioned due to the positioning of the Forward Collision Avoidance sensor in the front grille of the vehicle. The vehicle was not repaired. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532875July 17, 2023
POWER TRAIN
Vehicle suddenly looses power/shuts off at highway speed without warning. Vehicle starts and runs normally after incident. This incident has happened at speeds from 5 - 50 mph. Dealer was unable to retrieve any error codes. This stalling problem has occurred 7 times over the last 12 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532626July 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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