Honda Pilot Complaints

9,418 consumer complaints on file.

#11535784August 1, 2023
ENGINE
Having a VCM system problem on vehicle, tighten gas cap, check engine light, vtm-4 light, misfire in 3. Took to Buerkle Buick after reading about class action lawsuit. They were absolutely no help. Said without a code could not help. Bought new gas cap and replaced purge valve, changed oil. Good for a bit then car went into limp mode. Took to a local mechanic, he adjusted valves, ran great but would not come out of limp mode. Replaced VCM Solenoid, still in limp mode. It is sad that this is a known problem but because they settled they don't have to recall these vehicle in the mean time we all get screwed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535671August 1, 2023
ELECTRICAL SYSTEM, ENGINE
For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535685August 1, 2023
UNKNOWN OR OTHER
The adhesive that holds Headliner on this vehicle is causing it to separate from the ceiling and I’m concerned that it will fall and block my view when driving. Can cause a serious accident. We recently had a recall problem with the adhesive on the side view mirrors .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535697August 1, 2023
ENGINE AND ENGINE COOLING, BACK OVER PREVENTION, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact stated that while driving at an undisclosed speed, the Collision Mitigation System, Lane Keep Assist, Adaptive Cruise Control, brakes, and seat belt warning lights were illuminated. Additionally, the contact stated that the RPM gauge operated as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Numbers: 21V215000 (Fuel System, Gasoline), 19V298000 (Engine and Engine Cooling), and 20V439000 (Back Over Prevention, Electrical System). The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535733August 1, 2023
VISIBILITY
The contact owns a 2021 Honda Pilot. The contact stated that he had received notification of NHTSA Campaign Number 23V174000 (Visibility), and the vehicle was taken to the dealer for repair. Following the repair, the contact became aware that the side-view mirrors were distorted, severely compromising side-view visibility. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535408July 31, 2023
UNKNOWN OR OTHER
On or about June 15, 2023 I put my 2019 Honda Pilot in reverse and observed the dashboard screen displaying an assortment of green and purple colors, which is blocking the rearview image, making backing up unsafe. My vehicle is just shy of 5 years old and only has 33,000 original miles, has never been involved in an accident and is always garaged. This image occurred at the same time that NHTSA issued recall 23V-431. Prior to this time frame, the backup camera image was perfect. It is my belief that this issue is directly related to the aforementioned recall. My local Honda dealer complied with the recall repairs and advised that the camera unit itself was bad. I doubt this assesment, as the camera has no moving parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535536July 31, 2023
UNKNOWN OR OTHER
The sun visors on both driver’s side and passenger side are unusually difficult to pull down. It got to the point that you needed two hands to pull it down. The stiffness progressively got worse over the last year. In the last six months the visor does not return to flush with the ceiling, impeding clear view thru the windshield. Taller drivers needed to move the visor to the side position in order to view clearly out of the windshield. Dealer mentioned that it’s not the first Honda vehicle with this issue and a quick google search shows evidence of such as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535563July 31, 2023
ENGINE, ELECTRICAL SYSTEM
Auto start-stop failure. After the auto start-stop engages (turns off engine at intersection), sometimes the vehicle does not restart. I have to press the starter on the dashboard to restart and put the transmission back in gear. Other times, when it does restart like it is supposed to, it flashes a "collision alert warning" on the dashboard when it restarts. These incidents started about three months ago and are now happening much more frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535630July 31, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On hilly/curving section of interstate highway in West Virginia (specifically I-68 east of Morgantown), the adaptive cruise control, on multiple occasions, failed to recognize vehicles ahead and slow my vehicle to match with adaptive cruise control active. Cruise control also had difficulty controlling speed on downhill sections, at times allowing the vehicle to exceed the set speed by as many as 8 miles per hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535628July 31, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle repeatedly has applied emergency braking in situations where it should not have been applied. Generally, the problem is most likely to occur on two-lane roads with oncoming traffic and a bend to the right as viewed as I am driving. This has also occurred, to a lesser extent, on the highway when a car immediately in front slows and changes lanes to the right (as would be done to exit the highway). In this case, it seems like the system is too slow to recognize that the vehicle has changed lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535567July 31, 2023
UNKNOWN OR OTHER
Infotainment panel goes dark for 5-10 minutes while the car is in motion. Attempts to reboots multiple times unsuccessfully and then finally recovers. Network Connection Lost message appears on the Infotainment panel. Intermittent crackling noise in the sound system speakers. Creates a safety issue when vehicle is in motion on a highway and the GPS display on the Infotainment screen disappears right before taking a high-speed exit. The confusion can cause a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535565July 31, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Honda Pilot 2021 Elite AWD w/ 34k miles shuts down at a complete stop e.g. traffic light, stop sign or highway stop and go rush hour. Panel says put in Neutral, but the push button transmission shift does not respond. Attempts to restart with the push start/stop button and fails multiple times first and then it starts again, while other motorists are honking behind you for blocking traffic. Major safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535319July 30, 2023
SUSPENSION
My 2003 Honda pilot rear subframe suspension is rusting and causing control issues. This is a common problem on the 2003-2008 Honda Pilots. In Honda TSB 21-019 Honda states " The subframe mounts may pull away from the body of the vehicle (see images below), but extensive testing has concluded that vehicle stability will be maintained." This is NOT true. Other Honda's have experienced similar issues and Honda has issued a safety recall. There should be a safety recall for the 2003-2008 Honda pilots for this subframe rust issue. Please see: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535247July 29, 2023
UNKNOWN OR OTHER
I am having issues with crackling and popping noises in my stereo system. I know that this is a common issue. I understand that there may be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535205July 29, 2023
ENGINE
The autostart failed to restart at an intersection traffic light when light changed. It put us at risk of rear end collision while trying to decipher and correct issue. Message appeared to state car needed to go into park. Driver doesn't remember if they tried to put it into park due to stress of situation, but issue was resolved by shutting off car and then restarting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535080July 28, 2023
POWER TRAIN
while driving on highways and streets, car would jerk and transmission downshift or not work, causing a grinding noise within the car. pilot would just shut off and slowing decrease speed by itself. happens many times already and is a safety concern for people who purchased this vehicle. Pilot transmission needs to be recalled before it causes death for people who drives this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535148July 28, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A little over 100K miles in my Honda and the ABS module has gone out. This part is over $2200 from Honda and on backorder. This is a known issue from Honda and yet, no recall. This unit is incredibly expensive and without fixing it, the safety of my family is as risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535155July 28, 2023
UNKNOWN OR OTHER
The timing is not working correctly. And have to pay 2500 to repair. I can see that is open safety recall for this par for the same model that I have. But when I enter the VIN say that not have that recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534881July 27, 2023
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car got recall from Honda on:  P0420 (rear bank catalyst system efficiency below threshold [bank 1])  P0430 (front bank catalyst system efficiency below threshold [bank 2])  P0300-P0306 (misfire)  P219A (air-fuel ratio variation of cylinder [bank 1, rear bank])  P219B (air-fuel ratio variation of cylinder [bank 2, front bank]) but they fixed for P219A, and P219B only, now it still got issue on P0420 ( Catalyc conventer issue)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534926July 27, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
THE VEHICLKE HESITATES MOVING FORWARD FROM A STOP OR STANDSTILL. THE SAFEY CONCERIN IS THAT THE HESITATION OCCURS WHEN ENTERING TRAFFIC FROM A STOP AND MIGHT CAUSE A COLLISION DUR TO THE DELAY IN MOVING FORWARD. THIS HAS OCCURED ON MANY OCASSIONS. NO WARNING LIGHTS. THE VEHICLE WS INSPECTED BY HONDA AND THE TRANSMISSION WAS REPLACED, HOWEVER, THE ISSUE WAS NOT RESOLVED WITH THE NEW TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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