Honda Pilot Complaints

9,418 consumer complaints on file.

#11537688August 10, 2023
STRUCTURE:BODY
Roof molding comes loose and flies off while car is in motion on roads. Imposing risk to other drivers on roads. Once removed area is exposed which can result in increase in deterioration of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537762August 10, 2023
POWER TRAIN
Driving on an 4-lane each direction highway at 70 MPH, the Honda Pilot stopped accelerating and a warning light came on stating there is a transmission problem. With my wife and 4 children inside the vehicle, I had to cross 3 lanes of a very busy highway to pull over without having any propulsion from the gas pedal. We were stranded 1/2 mile before the exit for the Charlotte, NC airport. It's an extremely busy exit with trucks and cars constantly passing nearby the vehicle at 70 to 80 MPH. The SUV was towed to a Honda dealership who told us the vehicle needs a new transmission for $8,000. There was absolutely no prior warnings or lights indicating this problem. We filed a claim with Honda corporate, but haven't received a response yet after 1 week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537386August 9, 2023
BACK OVER PREVENTION
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the contact drove her vehicle to a dealer prior to receiving the recall letter due to the failure of the camera image. The contact stated that the vehicle was repaired, however, the rear view camera failure reoccurred. The contact was in reverse (R) and backing the vehicle up at approximately 3 MPH when the camera failed and she crashed into her mail box at the end of her drive way. The damage to the rear bumper was light. There were no injuries, the police were not called. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The failure mileage was 35,000. Parts distribution disconnect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11537332August 9, 2023
ELECTRICAL SYSTEM
Two weeks ago, the audio in my 2021 Pilot became very distorted also as if the car was losing power. On my way to work this morning, I reached a red light, came to a complete stop, and the vehicle went into idle mode as normal. However, while in idle mode the vehicle turned completely off just as I was about to release the brakes to start driving again. The battery indicator on the gauge clustor flashed a few times and the car automatically went into neutral. I was not able to put the vehicle back into park as instructed by the message prompt. After waiting a couple of minutes, I pressed AND held the start button and the vehicle finally turned back on. I do not know what the issue is, but due to this incident I felt that it was completely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537159August 8, 2023
POWER TRAIN
The transmission temperature to high light came on as I was driving from NY to NC, I had to pull over because I was afraid the car might catch fire as I have never seen or heard of a transmission being to hot. I was on the side of the NJ turnpike and a vehicle could of crashed into me. The light went off and I continued on my journey. Then about another hour or 2 later a transmission system problem light came on. I stopped in VA and went to a Valvoline where they told me I needed transmission fluid. (I had just had an inspection done, so thought maybe there was a leak.) I continued on my way to NC as the light went off after they put fluid in the car. I was about 2 hours away from my destination in NC when the temperature to high transmission light went on again and I had to pull over on 795 again becasue I was scared. I shut the car off for a half hour on the side of the road praying no one would hit into me. I turned the car on, and the light went off and a few minutes later the transmission system problem light came on. I was afraid to get off an exit as I was unfamiliar with the area, so I drove at 55 mph in a 70-mph speed limit. I made it to Wilmington and called the Stevenson Hendrick Honda Dealership there and they could not see the car until Tuesday 7/18 the light was going on 7/15. When I brought it to the dealer the light was off. They told me my Honda Pilot that had only 49,000 miles on it needed a new transmission to the tune of $11,000. I find this to be absurd. I was able to talk them down in price and was without a car for the entire week I was in NC. I opened a case with corporate, but they won't return my phone calls. I could of died pulling off to the side of major highways with the speed the cars were traveling at. This car was just in for a recall with the hood and they did a diagnostics test and nothing showed anything about a transmission problem. It had just had an inspection. This should not have happened with only 49,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537295August 8, 2023
ENGINE
When I come to a stop (like a red light) the auto idle kicks in. When I move my foot from the brake to the gas pedal, the engine shuts off completely. It then takes a couple times before I can get the starter to start again. Therefore I am sitting at an intersection with an engine that is dead while other cars are coming up behind me, either from a stop, or coming up behind me at full speed. I am concerned I will be rear ended. I have taken it in and they replaced the battery which helped for awhile. I then got a notice from Honda, took the car in and they did an "update" on the computer system. Again the other day, while at a light, the engine cut off when I moved my foot from the brake to the gas pedal. No warning lights, no other symptoms that give me warning as to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537296August 8, 2023
ENGINE
This car is equipped with an idle atop feature that shuts the engine off when the brake is engaged (for example, when idling at a traffic light). Upon releasing the brake, the engine should automatically start. However, in many instances the engine does not restart and remains unresponsive. It is not resolved even if I shift to park and return to drive mode. It seems to reset when I turn off the engine completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537096August 8, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof of my 2021 Honda Pilot spontaneously shattered while driving down the highway with my family inside the car. There is a class action lawsuit against Honda for this issue at the moment as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536841August 7, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
Was driving normal and the windshield camera radar fail, and a lot of warning lights come on, take to a dealer and told me that some internal part of the camera fail, and need to be replace, they estimate for that is $1600, now I’m driving with out automatic brake, no cruise control, no line keeping assistant, 2019 Honda Pilot Ex-L, I think is a common problem and need to recall this,. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536877August 7, 2023
ELECTRICAL SYSTEM
NHTSA Recall # 23V-431. MOST cable needs to be replaced for the backup camera. Received recall notification on August 5, contacted dealer on August 7 to schedule repair. I was given November 28 as the date for the recall repair. That date is 113 days from my scheduled date. This time frame is unacceptable and more than the 60 days noted in the recall letter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536661August 5, 2023
ENGINE
The stop/start function for the engine engaged 3 times now when stopped at a stop sign on a hill incline. When I released the break for the car to start back up, the car went into neutral and shut off. I immediately put my foot back on the break so I did not roll backwards into another vehicle. This has happened 3 times now with near collisions so I am trying to drive with the feature turned off which is an inconvenience to turn it off every time I start the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536495August 4, 2023
UNKNOWN OR OTHER
I am requesting a recall to be reissued to my vehicle. Recall is 23-047:6MX00 2019-23 pilot farka service cables safety recall. I bought my vehicle to Bay Ridge Honda for 2 recalls and an oil change on July 21, 2023. When I picked up my car, I was told everything has been completed. The next day I received a text from Bay Ridge Honda stating parts for my vehicle have arrived. That is when I looked over my invoice and it stated parts were on special order. I texted back Bay Ridge Honda the next day and they stated there were no open recalls on my car and all recalls are completed. I received a call 2 minutes from them, telling me to bring back my car as the recall has not been completed. I bring back my car on July 28, was told it would be about 2 hours to complete. I go back in 3 hours, was told the vehicle would be ready in a few minutes. I wait one hour later and am told that the parts are defective. Of course I’m upset at this point and told them to put the recall back to my VIN and I would go to another Honda. As of today, the open recall is not on my vehicle. Please update. Thanks. I have included the invoices and text with Bay Ridge Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536281August 3, 2023
UNKNOWN OR OTHER
I noticed a few months ago Honda CRV’s from the approximate years 2006-2013 were issued a recall because of frame rust caused by salted roads up in the northern USA. My 2007 Pilot is experiencing the same issue and was wondering why there wasn’t a recall on my vehicle. The Pilot spent most of its lifetime up in the Boston area. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536312August 3, 2023
UNKNOWN OR OTHER
the auto idle stop stalls and does not restart when you press the accelerator. I have been caught stalled in the middle of intersections too many times to count. Well over 100. It is extremely dangerous in city traffic. Other drivers behind me are honking horns and it takes a while to restart the car.I have narrowly avoided a serious accident at least 25 times. The dealer has been told about the problem numerous times and is aware of this happening with other people with the same car. They check it out and say that nothing is wrong but then it will stall again on the way home from the dealership. You have no warning when this is about to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536321August 3, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
The wave radar came on during out travel. We traveled in south Dakota on through construction when the light came on. Now I went to the dealership to get an oil change and ask them about the error. I was informed the the wave radar part had been over worked and need to be replaced. Cost $1268.70. We never got in a collision. The part should not fail for being used causing the error message. I also belive it is a huge safety concern because I dont know if the collision system will work. The second issue we are having with the vehicle is that we turned it in for the recall for the idle stop function. It continues to turn off our vehicle at stoplights and on stops on s hill. I dont feel safe operating this vehicle with me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536345August 3, 2023
POWER TRAIN, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2016 Honda Pilot. The contact stated while at a stop light, the vehicle shut off with the "Shift to Park and Restart Vehicle" message displayed. The contact was able to restart the vehicle and the vehicle operated normally. The vehicle was taken to the dealer and a software update was performed on the transmission but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that an update on the started software was needed. The update was performed but the failure reoccurred. The vehicle was taken back to the dealer, but no failure was found. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536399August 3, 2023
ENGINE
When the vehicle comes to a stop it shuts off and will not restart. We have had it to the dealership for more than 7 times for the same time. They have sold us 3 new batteries and the car is only 4 years old. It is not the battery. It is a safety concern because of the damage of being rammed or being attacked in an unsafe area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536107August 2, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2011 Honda Pilot. The contact stated that while in the process of parallel parking, he shifted into drive(D) and slightly depressed the accelerator pedal however, the vehicle accelerated forward unintendedly and hit the rear driver's side fender of another unoccupied parked vehicle. The contact stated his foot was stuck on the accelerator pedal. The contact stated that he had to manually remove his foot from the accelerator pedal. The contact was able to continue driving. An unknown local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536160August 2, 2023
UNKNOWN OR OTHER
Paint on roof of my 2013 Honda Pilot. First bubbled up the white paint - now 2 large areas the size of basketballs just above the front window. The paint has chipped off and the metal shows underneath. Have an appt to bring to dealer to inspect. Heard its common on 2013-14 Honda's in white. This brings down the value! My vehicle only has 100k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536188August 2, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Transmission fluid is burning up within 15,000 miles or less. When the flood is going bad the vehicle studders as you accelerate and it's not safe. Ive seen a lot of people online with the same issue. Contacted Honda of America and they also know about the issue and are not doing anything to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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