Honda Pilot Complaints

9,418 consumer complaints on file.

#11542700September 5, 2023
UNKNOWN OR OTHER
Rear Camera Failure even after recall performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542530September 4, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
En algunos modelos Pilot 2016-2017, Ridgeline 2017 y Odyssey 2018, la luz indicadora de fallas (MIL) puede encenderse si uno de los siguientes códigos de diagnóstico de problemas (DTC) se almacena: P0420 (Eficiencia del sistema catalizador del banco trasero por debajo del umbral [banco 1]) P0430 (Eficiencia del sistema catalizador del banco delantero por debajo del umbral [banco 21) P0300-P0306 (falla de sincronización)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542487September 4, 2023
SERVICE BRAKES, STEERING, ENGINE
Honda Pilot 2023 Elite shows 15+ error messages on the instrument panel. Messages indicate emissions systems, breaking systems, power steering and various risk mitigation systems experiencing problems resulting in reduced performance. Errors show up when the vehicle starts and are easy to reproduce. Dealer has looked at the vehicle 3 separate times. Problem occurs again in few days after dealer visit. Dealer based on the system error code diagnosed the problem with the fuel system. So far the dealer has replaced the high pressure fuel pump, injector relay, fuel pressure regulator and fuel rail pressure sensor. Dealer says when the vehicle starts the problem with the fuel system causes the electrical/computer system to go in safety mode; this makes onboard computers believe all systems are failing. Dealers' attempts (in consultation with manufacturer support) have so far not resulted in successful resolution of the problem. Without taking undue risk, I have personally tested some of the safety systems in errors indicated on the cluster panel to actually not work, e.g. lane departure mitigation system. Importantly, it feels vehicles braking distance has increased and steering is harder compared to when vehicles had no issues. All errors that are displayed are listed below. 1. Emission system problem, 2. Break system problem, 3. Electric parking brake system problem, 4. Break hold system problem, 5. Electric power steering problem, 6. Trailer stability problem, 7. Adaptive cruise control system problem, 8. Road departure mitigation system problem, 9. Vehicle stability assist system problem, 10. Hill start assist problem, 11. Trailer stability assist problem, 12. Hill descent control system problem, 13. Collision mitigation breaking system problem, 14. Road departure mitigation system problem, 15. Low speed breaking control problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542375September 3, 2023
ENGINE
The idle function shuts the car down while driving. At random stops the car turns off causing us to restart the car. It has created a very dangerous scenario for the family at intersections. The Honda dealer did not address the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542287September 2, 2023
ENGINE
Pulled to stop. Engine Auto-Stop shut down the engine. When I released the brake pedal the car did not restart. The display stated that I needed to shift the car out of drive before starting. I put the car in park, pressed the Car On/Off button to restart the car, and it restarted without issue. Shifted to Drive and car moved without issue. This has happened 2 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542308September 2, 2023
POWER TRAIN
Rear differential driveshaft seal leaking fluid on driver side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542017September 1, 2023
SEATS
Another vehicle pulled out in front of me, I had to slam on my brakes to prevent accident. The second row passenger seat unlatched and slammed forward. Had my daughter been with me she would have been seriously hurt or worse. Her seat slammed forward and was lodged into the back of the front seat. I honestly do not believe this was related to her seat not being locked in place well on my behave. Anytime one of the second two seats are moved I make sure they are pushed back as far as they will go to give the kids the most leg available. I truly believe I had to hit my brakes so hard the seat latch/lock failed and released the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542116September 1, 2023
ELECTRICAL SYSTEM
I received a recall notice from NHTSA about my Pilot. The MOST cable connected needs to be replaced. I am writing because I have contacted two different dealerships. They are unable to address the defect until January 2024 or April 2024 respectively. You letter said that if the repair could not be done within 60 days of receiving the letter, to contact the NHTSA. The second dealership informed me that they only schedule one recall appointment per week, and that was why they can't fix it until April of next year. Please advise what I should do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542209September 1, 2023
ENGINE, UNKNOWN OR OTHER
The Auto Idle Restart Feature has malfunctioned a number times and cars behind us have almost rear-ended us. With Eco mode on or off, a/c on or off, it doesn't seem to make a difference. When the vehicle has Auto Idle Restart enabled, the vehicle is stopped at a stop light, the engine turns off, and when the user presses the gas and releases the brake, the engine does not turn on. When the brake pedal is released, the brake lights turn off - the vehicles behind us drive forward as they think we are accelerating but our vehicle does not move as the engine does not turn back on properly. We are lucky we have not been rear ended yet. This is very unsafe, especially in very busy intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542028September 1, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that the information center was not connecting. There were no warning lights illuminated. The vehicle was taken to the local dealer for NHTSA Campaign Number: 20V439000 (Back Over Prevention, Electrical System) and the vehicle was repaired but the failure occurred. The manufacturer was not contacted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541929August 31, 2023
ENGINE
My wife pulled into a diagonal parking space and was ready to put the vehicle into park when the engine rpm increased dramatically and propelled us into a concrete wall. The front end and left front fender are damaged and the two seat belts locked. The airbag indicator light is on but the air bag did not deploy. Thankfully we suffered no injuries. I contacted American Honda who initially seemed interested. I provided much information and then did not hear back from them. After a month I contacted them again and was told there have been no recalls on our vehicle. I relayed that I am very concerned with what may have caused the acceleration and will be very uncomfortable driving the vehicle after repairs are complete. I was told they will send a factory authorized representative to do an unattended acceleration safety inspection at the collision center where the repairs will be made. While sitting in the waiting room at the collision center I spoke to another person who also owns a Honda Pilot. She told me she also experienced engine acceleration while driving her Honda Pilot. I am not sure if I will feel safe again driving the Honda Pilot even if it goes through a successful safety inspection.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11541645August 30, 2023
UNKNOWN OR OTHER
For over eight weeks, the vehicles alarm randomly goes off until it is disabled with key FOB. There is no indication of when it will alarm. It has happened during regular business hour and in the middle of the night, with no pattern in time of occurrence. This is a nuisance and disturbance to the public, as the alarm is very loud. Took the vehicle to the dealership for a diagnosis. Dealership diagnosed vehicle with a malfunctioning Keyless Access Control Unit. The part was on back order for eight weeks but it was delivered sooner than expected to the dealership. Diagnosis cost $195 and repair cost $659.59 for a total of $854.59.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541723August 30, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
vehicle died/lost power on interstate traveling near 75mph in heavy traffic. warning lights on dash came on. trying to maneuver through traffic to get to the side of the road was very dangerous. car taken to dealership and had a P0716 CODE stored in the computer. was told that there was a TSB for the issue but it was no longer in effect. they said it needed a TCM update. this is not an TSB issue but is a safety issue that should be addressed with a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541693August 30, 2023
ENGINE, UNKNOWN OR OTHER
When the idle stop system is enabled in my vehicle, on 5 separate occasions, my car has stalled. Each situation happened when I was stopped at either a stop sign or traffic light. When I took my foot of the brake to go, the car shut off and took ~30 seconds before I was able to turn the engine back on and go. I took my car to the Honda dealer and they were unable to determine the cause of the problem, and it has happened since that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541354August 29, 2023
ENGINE, EXTERIOR LIGHTING, STEERING
My 2016 Honda Pilot was recently repaired as the Cam-Shaft had move within the care engine. My car has 109,000 miles on the vehicle, and should not have this issue given the cars age and the way that the car is driven. I am a suburban mom, who drives the car to work and with both of my children within my car. This put my entire family as risk driving within the care and could have hurt other drivers if the malfunction happened in the middle of the free-way or otherwise. The vehicle was inspected by the Honda Dealership for the issue. The vehicle has all of the dash lights flashing and the car was driving erratically, so much so that mid driving the car, it we were in a near miss accident due to the mechanical malfunction. The 2nd issue that has presented itself, it the start and stop button within the vehicle. It is a known defect to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541454August 29, 2023
POWER TRAIN
The contact owns a 2017 Honda Pilot. The contact stated while reversing out of a parking space, the vehicle jerked significantly. There was no warning light illuminated. The contact stated that the failure recurred on the second attempt to reverse. The contact was able to drive the vehicle to the residence, where the failure recurred. The vehicle was taken to the dealer, where it was diagnosed, but the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,877.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541082August 28, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 20 MPH, the vehicle lost motive power and stalled. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The fuel pump was replaced, and the vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was then towed to the local dealer who replaced the fuel pump a second time. The contact stated that the failure recurred a third time and the vehicle was towed back to the dealer. The failure mileage was 216,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541120August 28, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2013 Honda Pilot. The contact stated while starting the vehicle, the ABS warning light, the brake warning light, and the traction control warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed and the contact was informed that the pressure sensor had malfunctioned and the VSA module needed to be replaced. The vehicle was not repaired. The dealer was contacted and stated that the parts was unavailable. The manufacturer was contacted and stated that the part unavailable and did not provide any assistance. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541199August 28, 2023
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT:STAND
The contact owns a 2015 Honda Pilot. The contact stated that while changing the passenger’s side front wheel, the factory jack sold originally with the vehicle failed to lift the vehicle high enough to allow the contact to remove the wheel. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541219August 28, 2023
ENGINE, ELECTRICAL SYSTEM
Honda Auto-Idle Start/Stop system does not restart. Auto-Idle system will engage and sometimes not restart. This happens while at intersections (red lights/stop signs) and in traffic. Vehicle cuts off and can take several minutes to get the vehicle to turn back on. When it happens, it puts my safety at risk, along with any passengers, and any other vehicles nearby that might not notice my vehicle is disabled. Dealer is unable to replicate the issue. Honda America is aware of the issue. First occurrence 9/17/2022. 6/24/2023, 7/19/2023, 8/16/2023, 8/23/2023 all additional occurrences of same issue. Several of these I have video evidence of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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