Honda Pilot Complaints

9,418 consumer complaints on file.

#11545521September 19, 2023
SERVICE BRAKES
The brake pedal is unusually soft/spongey. Brakes does not engage until pedal travels further impairing vehicle's ability to make a prompt emergent stop and increasing the risk of a crash or injury. The dealer could not verify or confirm the problem on two occasions. However, the dealer never inspected the brake master cylinder connection to the brake booster assembly; the vehicle was not determined a subject of the NHTSA Safety Recall 23E-040 or/and NHTSA Safety Recall 23V-458. The problem first appeared on 02/03/2023 and was reported to the dealer on 02/04/2023 before the issuance of these two safety recalls mentioned above. No warning lamps, messages or other symptoms of the problem prior to the failure other than the aforementioned unusual brake pedal softness. The subject vehicle is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545103September 18, 2023
ENGINE, UNKNOWN OR OTHER
I purchased the car 6 days ago. Now the the engine light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545251September 18, 2023
STRUCTURE:BODY
Passenger side pooling with water during rainfall. Known problem among honda owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544685September 15, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The auto start/stop will intermittently fail to restart the engine from a stop after releasing foot the brake pedal. 2017 model year. In 2022 (4 year old vehicle) the auto start/stop failed to restart on three separate occasions from a stop at traffic lights over the course of one winter month. All electronics in the vehicle shut off while dash needles oscillate rapidly. It takes several attempts to restart the vehicle from park. Replaced only the battery with new AC Delco Group 48 AGM CCA 760 on my own. Problem did not reoccur until 18 months later in the summer of 2023 with the same exact symptoms but occurring more frequently now. The battery is 18 months old, the vehicle is now 6 years old. It has failed to restart seven times in the last 2 summer months. Have not taken it to the dealer or mechanic for repair yet. No warning lamp.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544496September 14, 2023
UNKNOWN OR OTHER
On three separate occasions, the idol stop/start feature has failed requiring me to manually restart the car. Most recently, it took several attempts to restart before ignition fired all while holding up traffic on a busy street. During failed attempts to restart, it made a sound like it was attempting to restart but didn't have enough power. Weirdly, all three occasions have been at the same intersection, a light on an exit after driving non-stop on the interstate for an hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544592September 14, 2023
ELECTRICAL SYSTEM
Numerous times while stopped at a red light/stop sign/traffic, the auto idle stop feature will kick in, but then the car will not immediately restart. Most times if the car is then turned all the way off and put in park it will restart. Now two different times, it would not start back up at all causing to car to be stuck in the middle of the road and requiring it to be towed. Prior to the incident occurring there were no warning lights or error messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544319September 13, 2023
ENGINE, ELECTRICAL SYSTEM
The engine failed to start after being stopped at a red light. I engaged the gas and the entire car just shut down. I was stuck at the light in the middle lane with cars honking all around me. I attempted to put the car in drive, neutral, park and nothing worked. Somehow I was able to restart the car after many cycles of the light. This came out of nowhere; i.e. - it's never happened to me prior and is a HUGE safety issue. After doing some research, it seems this is an issue many Honda owners are complaining about. The incident occurred to me just as many others are detailing the exact same issue. To date, no one has inspected the vehicle but an appointment with the dealership has been made. There were no warning lamps, messages, or other symptoms prior to this occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544176September 12, 2023
STRUCTURE, LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Honda Pilot. The contact stated while driving 80 MPH, the hood started vibrating violently. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 21V932000 (Structure, Latches/Lock/Linkages). The VIN was included, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544136September 12, 2023
BACK OVER PREVENTION
The contact owns a 2022 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the dealer was unable to set a recall appointment until the end of the month. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was recently in reverse (R) backing up an alley at 3 MPH when the rear view camera failed. The contact crashed into a concrete bollard and dented the rear left fender behind the rear left wheel well. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543811September 11, 2023
TIRES
The contact owns a 2019 Honda Pilot equipped with Continental Tires, Tire Line: Cross Contact LX Sport, Tire Size: 245/50/R20, DOT Number: A376D3K92119. The contact stated that all four tires had experienced low air pressure on multiple occasions. Upon inspection, it was discovered that the rubber on the front passenger’s side tread had peeled off and separated from the tire. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failures and informed that the VIN and DOT numbers were not included in the NHTSA Campaign Number: 21V165000 (Tires). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543948September 11, 2023
STEERING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
WHILE DRIVING HOME, ABOUT 30 MPH, MULTIPLE WARNING LIGHTS CAME ON, TRANSMISSION FEELS LIKE IT IS SHIFTING ODDLY, THE STEERING GETS HARDER TO STEER THE LONGER YOU DRIVE AND IT GOT HARDER TO BREAK LIKE THE BRAKES WERE FREEZING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543974September 11, 2023
POWER TRAIN
When driving vehicle between 20 to 60mgh the vehicle judders. The vehicle almost feels like it's going to come out of gear. The vehicle also seems to not speed up or react to the accelerator. This being an SUV that my wife and kids drive everyday seems to be a very high safety issue for our family. If this vehicle does not accelerate in time or shift in time it could potentially put my family in harm's Way. And the other vehicles involved as well. The dealership has inspected and acknowledged that there is a problem with the transmission shifting or shuttering. But they only say that the transmission needs servicing. I service the transmission at the Honda dealership 10 months ago and it's reoccurring again. A 10-month transmission service and it reoccurs seems to be excessive. Attached is a Honda service bulletin that I found and mentioned to the dealership and American Honda. They mentioned to me that my VIN number is not covered by this Service Bulletin. The bulletin States all VIN Bulletin # 17-015, #16-091 February 18, 2017 A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission is not damaged by this judder. The judder was caused by deteriorated transmission fluid. The transmission fluid deteriorates quicker than expected when it is exposed to intermittent high heat loads under specific driving conditions. A software update is available to maintain the transmission fluid temperature within the desirable range under all driving conditions and eliminate the potential for this judder. There are two bulletins referring to this subject: x 17-014 - 2016–17 Pilot: Judder from the Torque Converter Lock-Up Clutch. American Honda customer service says that my VIN # is not cover by this Service Bulletin # 17-015, dated February
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543680September 10, 2023
UNKNOWN OR OTHER
With engine idle off… at a stop (intersection, light, etc.) engine suddenly turns off. Dashboard message reads- “put in park to start engine”. At that moment, the transmission shows that it is in neutral. I have to frantically put it in Park and try several times to restart the car. Cars are honking, yelling and pulling up/at me! I have called (when it happens) and taken my car to dealer 4 times. Each time they say they can not replicate and not able to do anything to fix unless they can replicate. Yet, I see there are blog posts about this exact issue for past few years! This happened 3 times last week. As I need to be able to safely transport/care for my 102 year old father, I am concerned and cannot be without transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543566September 9, 2023
ENGINE, UNKNOWN OR OTHER
The IDLE STOP feature sometimes fails to restart the vehicle after stopping at a stoplight or stop sign. The vehicle transmission will go into PARK, with the engine no longer running. This requires the vehicle to be restarted manually in traffic, and shifted to DRIVE. This puts the vehicle and passengers at risk for an accident, as it blocks the normal flow of traffic until manually restarted and shifted. This car is available for inspection upon request. This problem has been inspected by a local Honda dealer. There were no warning lamps prior to the incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543349September 8, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I OWN A 2017 HONDA PILOT EX-L. I KEEP UP WITH ALL MY MAINTENANCE AND VEHICLE MAINLY HAS HIGHWAY MILES. EMISSIONS SYSTEMS PROBLEM LIGHT HAS BEEN GOING ON AND OFF FOR ABOUT A MONTH NOW. HONDA DID EXTEND THE WARRANTY TO COVER THIS ISSUE TO 10 YEARS OR 150,000 MILES, WHICHEVER COMES FIRST. MY LIGHT CAME ON WHEN MY MILEAGE WAS AROUND 171,000 MILES SO IT IS NOT COVERED UNDER THE WARRANTY. LAST NIGHT (9/7/2023), KEYLESS START SYSTEM PROBLEM LIGHT COMES ON. I HAVE CHANGED THE BATTERY IN BOTH KEY FOBS. THE VEHICLE DOES NOT HESITATE TO START. I CALLED HONDA CUSTOMER SERVICE ONLY TO BE TOLD THAT MY VEHICLE'S VIN IS NOT COVERED UNDER SERVICE BULLETIN 20-117. IF HONDA IS AWARE THAT THESE PROBLEMS EXIST, THE OWNERS OF THESE VEHICLES SHOULD NOT HAVE TO PAY FOR THESE ISSUES TO BE REPAIRED. I HAVE DRIVEN A CIVIC AND ACCORD BEFORE AND THE PILOT HAS BEEN MY WORST EXPERIENCE EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543356September 8, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
The contact owns a 2016 Honda Pilot. The contact stated that on several occasions while driving at various speeds, the emissions warning light illuminated. The light was illuminated for approximately five days and then disappeared. The contact stated that on several occasions while driving at various speeds, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to a dealer to be diagnosed but was not repaired. The manufacturer was notified of the failure. The failure mileage was 123,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543255September 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, the stability, traction control, ABS, brakes, Lane Departure, and speedometer warning lights were illuminated. The "Anti-lock Brake System, Brake Performance Reduced", "Parking Sensor Failure", "All-Wheel Drive System Failure", "Electric Power Steering System Failure - Steering Assist Reduced", and "Vehicle Stability Assist System Failure - Reduced Traction and Handling" messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the sensor assembly front (57450-T90-A02) needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 9,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543152September 7, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had the AEB system engage incorrectly. 1.) Driving on a two lane road at about 40 MPH when I started to enter a curve in the road to the left with no oncoming traffic and no cars in front of or behind my car the AEB engaged and started braking the car. 2.) Driving on a two lane road at about 4 MPH when I started to enter a curve in the road to the left with a car oncoming with no cars in front of or behind my car the AEB engaged and started braking the car. In both of these cases the system stopped alerting as soon as I tapped the brakes. The latest instance occurred on a straight two lane road on a sunny day. I was traveling at about 30 MPH with no cars in front of my care and no oncoming traffic when the AEB engaged unexpectedly and braked my car hard. I was actually thrown forward in my seat. Thankfully no one was following my as this would have resulted in a rear end collision. After the car hard braked the AEB disengaged as quickly as it engaged, and I was able to drive the car normally. I had my car in to have it inspected and recalls fixed a week ago. I asked the service manager about this problem and was told there was nothing they could do and that I could turn off the AEB system. My concern is the AEB system randomly engages and brakes and in one instance it hard braked. This could cause a serious rear end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542991September 6, 2023
AIR BAGS
AIR BAG WARNING LIGHT IS ACTIVATED. I TOOK MY 2004 HONDA PILOT WITH CALIFORNIA LICENSE PLATE NUMBER [XXX] TO THE HONDA DEALERSHIP IN HEMET CALIFORNIA ON DECEMBER 14 2022 TO CHECK THE AIR BAG SYSTEM. I WAS TOLD THERE WAS A $100.00 DIAGNOSTIC FEE BECAUSE THE REPAIR IS NOT COVERED UNDER THE AIRBAG RECALL PROGRAM. MY VEHICLE IS 20 YEARS OLD AND I'M WORRIED THE DRIVERS SIDE AIR BAG IS UNSAFE AND COULD BE ACCIDENTLY ACTIVATED AND CAUSE INJURY OR DEATH. MY VEHICLE HAS OVER 300,000 MILES. AS OF TODAY, SEPTEMBER 6, 2023, THE AIR BAG WARNING LAMP IS STILL ON. IS THE ACTIVATED AIR BAG WARNING LAMP COVERED UNDER THE AIR BAG RECALL PROGRAM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542857September 6, 2023
ENGINE
The Auto Idle system that enables the cut off the engine is now working intermittently some or not at all, regardless of temperature outside or inside the cabin. Note: Took to Honda Mall of GA dealership to look at this very issue, and according to the technician, it is 'heat' related. I feel this is 100% incorrect, as the temperature in the evening has dropped into the 70s and the issue continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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