Honda Pilot Complaints

9,418 consumer complaints on file.

#11547637October 1, 2023
ELECTRICAL SYSTEM, ENGINE
Car auto shuts offs and completely shut off and need to put the car in park and pray it restarts. Dangerous ... One day someone will slam into me when i am trying to start it and I hope i am not killed. I picked one date, but it happens weekly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547584October 1, 2023
STRUCTURE:BODY, VISIBILITY/WIPER
Used tje remote to open the rear power lift gate and the rear window shattered. There was no damage to the window or any other issues prior to it happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547430September 29, 2023
VISIBILITY/WIPER
excessive vibration on driver's side mirror at highway speed, rendering mirror useless to check for adjacent cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547175September 28, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention). The contact stated that after shifting into reverse(R) the screen image was pixelated blocking the rear-view image. The vehicle was taken to a dealer where the vehicle was diagnosed, and it was determined that the coaxial cables needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547228September 28, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My 2019 Honda Pilot Touring (7 passenger) has a defect with the auto stop-start system that is a major (and scary!) safety concern. On a handful of occasions over the past couple of years, when stopped at a traffic light (and the auto stop-start feature engages) the engine will fair to restart. My wife has complained that this happened to her several times, and finally this week I was in the car to witness it for myself. The car went from drive to neutral ON ITS OWN, instruments began flashing, the "i" indicator came on, and we couldn't get the car back into drive. We had to turn the car all the way off and back on in order to get it back into drive. I took a picture of the dash and will upload it here. I've read online that this might be caused by a cold battery; however, this incident occurred on a warm September day in the southeastern US. Also, we've had the battery on this car replaced a couple of times (a whole other issue that puzzles me). This is scary and dangerous in the middle of a busy intersection! In fact, my wife now refuses to drive the car, so we've switched cars for the time being. We were going to give this car to our daughter in a few years when she can drive, but that's definitely not happening now....way too dangerous! I'm at a loss for what the next steps are and would really appreciate some guidance. I'm taking the car back to the dealership tomorrow for diagnostics, but in the past they've suggested they can't replicate it so it's not a problem. Ugh. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547058September 28, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that the PUSH-to-START button was inoperable intermittently. There was no option to start the vehicle with a key. The key less start error message was displayed. The contact called the local dealer, who stated there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty extension coverage on the vehicle for the failure. The contact stated that the failure was related to the START/STOP switch assembly located under TSB: 20-117. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546948September 27, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? In the past few months (My 23 to current Sept 23) the idle stop system would occasionally not restart when gas was applied. This mostly occurred when stopped for a traffic light and I would have to go through a complete restart procedure taking a good amount of time. and causing the folks behind me a great deal of unhappiness. I believe this a significant safety issue because it causes people to drive unsafely in dense traffic environments. The system is available for inspection. How was your safety or the safety of others put at risk? This caused the folks behind me a great deal of unhappiness. I believe this is a significant safety issue because it causes people to react hurriedly and drive unsafely in dense traffic environments. Has the problem been reproduced or confirmed by a dealer or independent service center? It has not been checked yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet - I will take it to the dealer next month for the annual VA safety inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Not that I saw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546998September 27, 2023
ENGINE
Car wouldn't go more than 25-30 miles/hour and rpm was at 5-6, had to use blinkers on highway. Luckily there weren't any injuries, i was scared of the situation as I was travelling with my toddler and newborn. After reaching home, car wouldn't reverse. I had shutdown and started the car multiple times before i could reverse. There was smell as if something was burning in the engine. I shutdown the car for 15-20 mins for smell to go away and restarted the car again, that is when check engine light was turned on with warnings about transmission, AWD and emission systems. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission failure, AWD system failure, Emission system failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by dealer, full diagnostics not available. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings before the failure. Dealer was saying about repairing the transmission, and also mentioned the car value will be depreciated significantly. I traded in the car for new pilot, as transmission problem are recurring and also losing significant value on the car. My loan and monthly payments went up because of something i didn't do. I am being punished for the someone else mistake. Dealer wouldn't provide any incentives too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546609September 26, 2023
ELECTRICAL SYSTEM
Back camera failure and shows image with color mixed. This creates an unsafe environment and its hard to recognize anything with this issue. This makes it unsafe for the driver who is backing up and to the people behind the car. Honda will not address it saying its not related to the cable recall NHTSA Recall #: 23V-431. I believe this cable issue actually fails the camera as well and Honda should address it as well. This issue looks like is not a random issue and there are lot of cars that are having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546707September 26, 2023
ENGINE
My 2009 Honda Pilot has 188,793 miles, I barely drive the vehicle and it need Piston Rings. I'm aware that this is a common problem with the 2009 Honda Pilots. I do not have $3,000. to just give to these people when Honda knows there is a problem with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546323September 25, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention). The contact stated that the part to do the recall repair was available however, after contacting multiple dealers, the contact was informed that only one vehicle per day would be serviced for the recall and the next available appointment was in July of 2024. The contact stated that the manufacturer and dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact that while reversing, the backup camera screen was blank and created a visibility hazard for the driver. The failure mileage was 51,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546326September 25, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
While driving at freeway speeds of 80 mph, and while passing a vehicle, Engine wants to temporarily slow (like it's dropped a cylinder or two), and the car will NOT speed up. Then engine warning light starts to blink, Emissions Problem light starts to blink, then car downshifts several gears and slows dramatically - or will rev at 4500-5000 rpm. ON THE INTERSTATE! DRAMATICALLY UNSAFE. I've reported this to my dealer, Penske Honda in Carmel, IN - and they can't resolve any issue or see a stupid "error code". This has happened three times in past 3 years. IT"S TERBBYLY UNSAFE. Car goes from 80 to 60 and engine and transmission go on the blank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546330September 25, 2023
ELECTRICAL SYSTEM, ENGINE
Engine Auto Start failure at stop-light. Total vehicle shut-down instead of just the Engine Auto-stop/start. Happens several times annually - first noticed probably in 2021. Then can't restart car until I manually "Turn-off" vehicle. It's crazy - at a stop light and the car then car wants to fail when I release from the brake - when the light turns green. Have cars behind me honking. It's a major vehicle safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546168September 23, 2023
AIR BAGS
N/A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546094September 22, 2023
ELECTRICAL SYSTEM
Place vehicle into reverse gear, then backup camera displays on infotainment screen, The view on the screen displayed in purple , green and blue hues making the image of what is behind the vehicle unclear and unsafe to operate in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545991September 22, 2023
ELECTRICAL SYSTEM
The car shuts down when coming to an idle such while stopping at a light. All systems are powered down including the hazard lights, front and tail lights and windows. The car has so far restarted after multiple attempts at the start button. This may range from 30 seconds to 5 minutes before the car will restart. This is a safety concern as when this occurs in traffic especially at night with limited visibility, this can lead to being rear ended waiting for the vehicle to start. When this occurs is unpredictable. The Honda dealer was unable to replicate the issue and as such carried out a software reset to address the issue. This has happened 8 times already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545751September 21, 2023
ELECTRICAL SYSTEM
To address the General Guidelines questions, the responses are identified below: 1. Charging System problem appeared on dashboard. Took the vehicle for inspection 9/18/23. 2. Possible vehicle crash/death if stopped suddenly, highly possible 3. Yes, see uploaded 2nd file 4. No, the vehicle has not been inspected per entities noted above. 5. There appears to be hesitation in the vehicle operation. See 1st uploaded file as message appeared on dashboard. NOTE: On the dealership report, it appears the tech conducted tests of the components associated with the matter. Did he/she conduct a visual inspection of those components? I am scared of driving of vehicle because of the possibility of being stranded or crash or death to myself or others, as the reasons I am producing this report. I have made my family members aware of the problem and this report to you. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545850September 21, 2023
UNKNOWN OR OTHER
the auto engine idle stop repeatedly malfunctions causing the stopped car to not start up when it is time to go. It takes several seconds to restart the car and, in the middle of an intersection, this is very dangerous. It has happened numerous times. The dealer repeatedly says that there is nothing wrong with it. There are no warning signs when this happens. I am reporting the date of the last incident below
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545889September 21, 2023
ENGINE
I have a 2014 Honda Pilot, and while driving on the road, the car started to violently shake, and the engine turned off. The inspection from dealer indicated code P0303- Misfire cylinder due to fouled #3 spark plug caused by worn piston rings. The spark plug was found to be melted. Honda quoted $4000 to fix the issue, and the concern is that the 2014 model could have also been included in the 2013 and earlier models. It appears that Honda has requested dealers to send in reports if this particular issue has been identified. Even though the dealership was aware of the diagnosis, they have not offered to cover the repairs for this known issue on previous models of Pilots. Instead, they are offering to buy back our vehicle. After further research, there has been a lawsuit "Honda Engine Misfire" with this same issue with Honda Pilot for year 2013 and prior. I want to know if my 2014 used 2013 parts, and therefore resulted to the manufacturer defect on my vehicle. The dealer has offered to buy back the car immediately and has not addressed our concerns with the vehicle having a faulty mfg part. Honda has not responded back to the issue and the issue has not been resolved. My concern is if this issue is not fixed that the engine may further malfunction causing more damage to the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545391September 19, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact stated while the vehicle was stopped at a red light, the engine failed to immediately restart with the Auto Start/Stop function engaged. During the failure an orange warning light illuminated, and the vehicle momentarily shut off before restarting independently. The failure occurred on several occasions, causing the vehicle to drift backwards while stopped on an incline. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not notified. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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