Honda Pilot Complaints

9,418 consumer complaints on file.

#11550674October 18, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The sensors alerted me to Brake in an emergent flash and then slammed the brakes - when there was nothing in front of me. It happens when the car is going faster than 45 mph. It has happened on three separate occasions and the third time almost caused an accident on a two lane road traveling 55 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550271October 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
All my dash warning lights started coming on for Adaptive Cruise Control, ABS, LKAS, Front Collision Mitigation, Road Departure Mitigation. They all came on at once. I took it to Honda and they said it’s a front camera issue and I’d need to pay $1800 to replace it. Researching it online, I’ve seen many Pilot owners that have had this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550103October 16, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
The infotainment system that controls all audio and backup cameras to the car has been malfunctioning for years. The problem is the system will shut it self off and remain non functional for long periods of time then will turn itself back on at anytime. The dealer (with aid from Honda Field service tech) have evaluated the car multiple times and addressed the issue. Each time the same issue return. There has been multiple recalls for the issue and they have all been addressed but then the problems always return. While the system is down no audio feature of the car is available such as audible backup warning, audible collision warnings etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550137October 16, 2023
FUEL/PROPULSION SYSTEM, ENGINE
I am getting the 'Emissions System Failure" notification on the dashboard. It comes at random times and sometimes it goes away. I am not sure what the problem is as the vehicle is well maintained and there is no other issue. I read that it is in the recall list of 2019 vehicle so I guess this is the same issue for 2017 as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550283October 16, 2023
UNKNOWN OR OTHER
Failure to repair recall in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550024October 15, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Unable to open my gas cap door either by pushing the gas opener button by driver side door or manually from the latch located in the trunk. I was running low on gas and am unable to refill the gas. Others offered to help by forcing the gas door open but said they would definitely damage the car. Gas attended looked at it and was unable to open gas door to refill gas tank. Without gas, my car is unable to turn on and drive. My kids were in the car with me and we were stranded. My car did not show any signs of warnings for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549760October 13, 2023
UNKNOWN OR OTHER
I was driving down the road and my sunroof exploded. It was random and there was no debris around. I had my cover closed so no glass fell into the car. Looking at the sunroof it appears as if it exploded up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549607October 12, 2023
BACK OVER PREVENTION
The contact owns a 2021 Honda Pilot. The contact stated that while reversing, the rearview camera failed to turn on, causing the vehicle to hit another unoccupied parked vehicle. There was no warning light illuminated. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall. The contact stated that the failure recurred while reversing on another occasion, and the vehicle hit another unoccupied parked vehicle. The contact stated that both incidents were fender-benders. There was no injury sustained. The contact later received notification of NHTSA Campaign Number: 23V-431000 (Back Over Prevention) that she related to the failure. The dealer was contacted and an appointment was scheduled for recall repair. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11549177October 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM
1. The camshaft on the engine, took to a mechanic and Honda dealership, they are both saying its the camshaft. 2. Cannot drive the vehicle because every time I get up to about 20 - 30 mph the shuts off without warning while driving, not even coasting to a stop enough to pull over to a shoulder of a highway, leaving me and my 3 kids stranded in the middle of busy roads/highways. 3. yes, Honda issued a "technical service bulletin" but refuses to fix the issue without causing unnecessary hardship to owners who are affected. 4. The manufacture Honda Co., is aware the Camshaft was "not machined according to spec" based on their own bulletin. 5. No warnings as far as I can tell, it just started happening more and more frequently until I can hardly drive it anywhere without it breaking down. Once it breaks down a bunch of unrelated warning lights come on such as, "Emission system problem, power steering problem, Vehicle stability /assist problem, Hill Start problem, Trailer Stability Assist problem, Road departure mitigation system problem, Keyless start problem, along with the check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549039October 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
as I am driving down a 2 lane road( the road can be flat or hilly or curve right or left) the brake warning light comes on falsely when a car is approaching me from the opposite way and the brake warning light displays and sometimes it shakes the wheel. this falsely is indicating that I am needing to brake to avoid a collision when there is NOT an chance at a collision is going to happen. we were a Honda dealer from 1971 until 2020 with multiple manufacturer's and have NEVER HAD THIS HAPPEN on ANY VEHICLE until I bought this 2020 Honda Pilot EXL for my own personal use. I bought my daughter the exact same year make and model and her 2020 Honda Pilot is not doing this and neither are the 2 other cars in our household having this problem (2019 and 2023). I have taken it to the dealer multiple times and a Honda engineer has looked at it but it is my option after many trips to the dealer and phone calls that they do not know how to fix or do not want to fix it. NO ONE WOULD BUY A 2023 HONDA PILOT IF THIS LIGHT WOULD GO OFF ON A TEST DRIVE! please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548578October 6, 2023
BACK OVER PREVENTION
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548456October 5, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548232October 4, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
There was a recall for driver side mirrors. The original mirror was fine but they replaced it with a mirror that is distorted/warped. They replaced it again with another distorted mirror. All the replacement mirrors are faulty. You can not safely drive with them !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548208October 4, 2023
ELECTRICAL SYSTEM
I was driving my Pilot and came to a stop during stop and go traffic on a highway. Normally the auto stop/start feature would stop the engine and start it again when I released the brake, but at this stop the vehicle stopped the engine and lost all power. The car went completely dead. As traffic started moving again I had no idea what was going on and my vehicle was in the path of moving traffic causing a hazard and safety risk to myself and others. I was able to restart the vehicle with the normal procedure, but it was in park and had to be shifted back into drive to get moving again. This became a normal occurrence so I took the vehicle to Honda for evaluation. They contend that the battery, while still "good", was not providing adequate voltage for the stop/start system. Proposed solutions were continue use but manually deselect auto start/stop function each time I started the car or replace the battery (at my expense - not covered by warranty). I am reporting this due to how the vehicle handles this lower voltage state of the battery. I think it if the vehicle senses this situation it should 1) notify the driver of the low voltage state of the battery and 2) automatically turn of the auto start/stop function of the vehicle thereby preventing an unsafe and startling vehicle shutdown while on the road and in traffic. This is an unsafe vehicle reaction that should not occur with proper system programming. I confirmed with the dealership this is a normal occurrence when the battery falls below certain voltage requirements, but the operator of the vehicle has no prior knowledge when this situation might occur (ie no warning light). This creates a potential for vehicle accidents and personal injury. Some type of warning and automatic suspension of the auto stop/start feature should occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548021October 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Honda Pilot. The contact stated that while stopped at a red light, the Auto START/STOP feature activated; however, after releasing the brake pedal, the engine failed to restart. Additionally, the transmission had erroneously shifted into neural. The contact stated that the vehicle was turned off and shifted into park before pressing the START/STOP button to restart the vehicle. The failure had occurred on several occasions. The vehicle was taken to the local dealer who performed a software update, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548072October 3, 2023
ENGINE
REFERENCING PRIOR SERVICE BULLETING HONDA 20-117 Warranty Extension: 2016-17 Pilot and 2017 Ridgeline Keyless Start System Error with DTC B12C5 This failure continues to occur but Honda will no longer cover since mileage is greater than 125,000 miles. The time is within the limits. This appears to be a known issue which is why the service bulletin was issued. My car has now had this issue but it wont be covered since I have 140,000 miles on my vehicle. Yet if its a known issue , its a known issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548107October 3, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
Switch assy don't work don't turn on the switch flash on and off i AM scary that i can get in a accident if the car turn off that other problem that i got is the paint is coming out that is not the original paint it be a recall for pilot for the switch i think the years is 2016-2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547703October 2, 2023
ELECTRICAL SYSTEM
Keyless control unit has an electrical issue. Dash flickers on and off on its own while the vehicle is off and keys out of it. Alarm randomly triggers. Lights turn on and off. Keyless start issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547587October 1, 2023
ELECTRICAL SYSTEM, ENGINE
When my car is at a stop, the engine idles and will not restart. Sometimes, charging the battery will upstart the engine, while sometimes it will not start at all. We've had the battery checked several times, and the battery checks out fine. The car has an electric shift, and I can't place it into neutral to push the car tot he side. So, we wait in the midst of a heavily trafficked intersection until a tow truck comes. This has happened several times in heavy traffic and once in our driveway. After yesterday's incident, I asked my friend who has the same car to see if she has similar issues. She said YES! After bringing the car to the dealer numerous times, she turns off the idle engine everytime she drives, and she hasn't had the issue. I also researched on Google, and this seems to be a recurring problem for Honda cars with the same engine. This needs to be remedied as a global recall. My car is at the Firestone waiting for tomorrow to come, so I can call Honda dealership to remedy this problem. It won't start, even with a charge. We had the battery checked in July, 2023 when it last happened, and the battery is fine. This defect is a safety hazzard for its owners and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547635October 1, 2023
ELECTRICAL SYSTEM
Auto shut off happens all the time and the car shut off and need to restart. It is so scary when you are at a light and it turns green and a car appears behind you and almost slams into you. One day it will happen and i will be dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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