Honda Pilot Complaints

9,418 consumer complaints on file.

#11555671November 17, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
I have a very loud knocking noise in the engine of 2016 Honda Pilot. The dealership told me it was a bad rod bearing. The same day the dealership told me there was going to be a recall on my vehicle for this exact problem. They are now telling me my VIN number is not covered in the recall for this exact problem. I find it hard to believe this problem occurred on my vehicle and is not related to recall. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555685November 17, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 10 MPH, she heard an abnormal clanking sound coming from the engine compartment. The vehicle stalled and the contact coasted to a stop. The contact stated there was warning light illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the connecting rod to the crankshaft had failed, and the short block needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555689November 17, 2023
VISIBILITY/WIPER
The driver side and passenger side sun visors hinge mechanism does not operate properly. The visors do not fold up completely and are difficult to fold down to block sunlight. This is a known problem with Honda Pilot sun visors. I purchased my 2019 Honda Pilot new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555696November 17, 2023
ENGINE
The vehicle was making a noise when being driven and we took it to Fletcher Honda for diagnosis. They told us there was a safety bulletin out for rod bearing noise but no other information available. Now there is a recall and they say our VIN is not included in the recall but we have rod bearing noise and cannot drive the vehicle for fear the engine will blow out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555037November 14, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
failed torque converter/software results in car surging during moderate acceleration. This is unsafe when vehicle will not accelerate properly under load. The problem was repaired by the dealer who indicated this issue to be a widespread problem with this car. There were no warning messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555099November 14, 2023
FUEL/PROPULSION SYSTEM, SUSPENSION, STEERING
severe erosion of my undecarriage, metal just falls off from under the car. My fuel tank leaks and gas pours out. It has been deemed unsafe to drive by my Honda dealer, but has a good engine and other parts. It has been severely impacted by rust and erosion. The previous owner was a resident of Chicago, where salt is used, which I believe influenced this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555150November 14, 2023
ELECTRICAL SYSTEM, ENGINE
I have been receiving a keyless start issue warnning and my battery has malfunctioned as a result of being unable to start the vehicle in a emergency situation is not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554695November 11, 2023
ELECTRICAL SYSTEM
Bought this brand new 2024 Honda pilot touring model on Oct 2023, the issue starts showing after driving it for only couple of hundreds miles, there is a very distinctive and constant loud popping and cracking noise coming out from the speakers while driving, no matter if the audio volume is set to high or low or zero or even when music player is turned off, looked it up online and found out it is a very common problem for Honda for years now, and it is not just for the pilot lineup, it also affects their other models like Passport & Odyssey, It has something to do with the wiring process and improperly manufactured terminal of the FAKRA connector for the infotainment system. They have service bulletin (#23-047 & #23-046) and safety recall for the previous year models, but not for 2024 Honda pilot yet, I think this issue affect safety because the popping & cracking sound is loud enough to distracting driver while they are driving to the point they cannot 100% focused on the road. And I'm sure my vehicle is not the only unlucky car for the 2024 Honda Pilot model, I hope Honda address this issue as soon as possible, and also please prevent this from happing in the future, this is not my first Honda car, I hope this will not be my last one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554534November 10, 2023
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
My 2019 Honda Pilot is repeatedly having problems, when the vehicle is started and running, first thing in the morning. There is hard jerking when the vehicle is shifting on low speed (ex: from first to second to third gear). This happens repeatedly in the morning start, then doesn't occur again on that day. It reoccurs again, the next day. Have taken the vehicle to the Dealer Service, they notice the issue but are unable to find the root cause. There is no Error Code generated. I find the same issue is being faced many other Honda Pilot owners, refer the link [XXX] . There was an earlier TSB [XXX] and [XXX], but that is only applicable up to 2017 models. Need a resolution from Honda, as this is not only a nagging unresolved problem, but also a potential safety hazard. Details on this issue for the vehicle, can be found from Honda of Gainesville, Florida. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554296November 9, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
American Honda states they performed NHTSA Recall Number 23V-431 but rear view camera still does not operate correctly. They are stating that I must pay out of pocket to replace a different part to be able to have the rear view camera operational again and per the terms of the recall notice, I am to have this fixed without charge and within a reasonable amount of time. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554160November 8, 2023
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was at a stoplight at a busy intersection (car previously running well) & when I went to accelerate as the light turned green, my car leaped/jerked forward & would only accelerate to 5-8 mph. All of the warning lights on the dash lit up at the same time. I SLOWLY got out of the traffic & onto the side of the road. I turned the car off & back on. All the warning lights were still on. The car went into drive, but would not accelerate past 25 mph & was jerking. Honda evaluated the car & determined that it was the camshaft that wasn't manufactured correctly. Honda stated that this is a known Honda defect & already had parts packaged to fix the problem. I have all of the paperwork provided to me when the repairs were made. However, this is not acceptable. A known HONDA issue like this should be recalled & repaired ASAP. This is a huge safety concern for the Honda driver & those on the road around them. I was lucky that mine went out at a stoplight, but had I been driving & it shut down it would have been hazardous. As well, if I'm stopped & all of a sudden unable to accelerate that puts me at a very high risk for injury in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553956November 7, 2023
UNKNOWN OR OTHER
I had brought my vehicle to the dealership to perform the repair for the auto-restart recall issue. I was told this would fix the issue. Several weeks later, my husband and I were driving the car. I stopped at a red light. When the light changed and I lifted my foot off the brake, the vehicle would not restart. I repeatedly tried applying the brakes and shifting into neutral, then shifting into park, but neither would work. I tried turning the car off by pushing the start button, but that would not work either. I immediately placed my hazard lights on, but vehicles were already approaching our car rapidly on this six-lane road. I began blowing my horn to try to alert them, that we were stopped despite the green light. Several vehicles almost slammed into the back of us, since the speed limit on this major road was 50 mph and vehicles did not expect a car to be stopped with a green light. Fortunately, no cars actually hit us. When I brought my vehicle back to the dealership, I was advised this was related to the prior recall, but that the more lengthy, expensive fix was considered a "warranty extension" and not a recall, so it would only be performed after the vehicle continued to have problems after the initial, cheaper, easier recall was performed, but the car still had a problem not restarting. I was shocked that Honda would allow its customers to continue to drive a vehicle that that know can place them in danger. The repair for the "warranty extension" was completed on this vehicle, however, we have another Honda vehicle that falls under this same "warranty extension"/recall issue. Honda refuses to perform the "warranty extension" portion of the repair on that vehicle, until it actually occurs, thus placing my family in danger again! I called Honda and was told they did not care that this placed my family at continued risk and that I should contact NHTSA if I still had concerns. They refused to tell me how often the problem occurs after the recall fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554087November 7, 2023
EXTERIOR LIGHTING
Wires burnt to headlights as a result of overheating wires; resulted in both low beam headlights going out while driving. It seems like Honda has had this problem previously in older Pilot models. Unsure of why they are making newer vehicles with the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553929November 7, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Pilot emergency braked on its own as I was driving 30mph on a rural road, throwing myself and my children forward in our seats as the vehicle came to a stop. It was a violent action. No other vehicles or people were around us and no reason for the braking should have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553713November 6, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NHTSA Recall Number 23V-431 calls for cable connectors to be changed out due to poor connections resulting in the rear view camera image to function intermittingly or not display at all. Per Honda engineering, this repair is not sufficient to fix the issue and the main head unit has to be replaced too. Please include this as a part of this safety recall because of the safety issues it is causing as it relates to driver safety and Federal Motor Vehicle Safety Standard No. 111, "Rear Visibility".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553630November 5, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, AIR BAGS
On October 18, 2023, at about 11 am, I was approaching to enter our driveway with my foot on the brake system when all of the sudden the car sped up at a very high speed that I was unable to control. The speed was so forceful that the car crashed unto the house resulting in a lot of damage to our house, all this happened in less than one second. I had a next door neighbor in the car with me and thankfully neither of us was hurt, I like to mention at this point that neither air bag deployed to issue protection to us. Of course the safety of both of us was put at risk. We called the insurance with no luck to send an adjuster to inspect the car and/or damage done to the house, so we had to do everything on our own. The car has not been inspected by a representative of the manufacturer nor the police. I did not see any warning nor messages on the screen until the accident happened that said "Crash has been detected" Since we were left to do everything on our own we called Caliber Collision to haul the car to their location to assess the damage done to the car. As of this writing the car is still in their possession and on Friday we received a call from them to inform us what they have found and we were told that as of that day they were sure that the car is 75% totaled. Of course the damage done to the house and car is nothing compared to the damage that it was done to me, because now every time I drive our rental car and approach the driveway I had in my mind if the car is going to do the same thing.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11553445November 3, 2023
VISIBILITY/WIPER
Drivers side wiper blade stopped working in a driving rainstorm. Zero visibility. Went into on coming lane for a few seconds. Was able to get off onto shoulder. Fortunately no cars were coming and there was no collision. Problem was two nuts had come loose on the wiper arm linkage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553374November 3, 2023
POWER TRAIN
The warning light came on saying that there is a problem with the AWD system, and that only the front wheels may be powered. I then lost all power to all wheels. I hit the gas, RPMs just went up, and the wheels had no power. Eventually, the power came back. This is with a new car that I have had other problems with including water leaks that I was afraid might be getting onto electronics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553372November 3, 2023
AIR BAGS
My SRS System's light came on. When I went to the dealership to have it checked, they stated it was an Airbag Seat Sensor that was bad in the passenger side seat. I talked to the warranty people and they stated it was not covered under the warranty and it would cost me over $2000 to repair. I reached out to Honda and I have received nothing back from them. I don't have that kind of money. I purchased this vehicle one year ago and also added an extended warranty to it so I would have peace of mind that I would not have large out of pocket expenses. Why would Honda not stand behind this serious of a safety issue. I am afraid to take anyone with me in case we are in an accident. I also have small children with me, as I am a foster parent. Is this going to affect all of the airbags in the vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553269November 2, 2023
SERVICE BRAKES
At times, when you start the car, on the screen where the radio and Honda link and Bluetooth are a message ( like an email) with a red exclamation point appears. I check the HONDA LINK app and it says that it has to do with the brake system. I drive the car and it stays on or disappears. It will come back and the go away. It happens around every few months since July.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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