Honda Pilot Complaints

9,418 consumer complaints on file.

#11574988March 1, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Backup camera recently began displaying a purple and green screen making the image in the backup view unable to be seen. Vehicle is garage parked or nearly always under covered parking. Taken to a Honda dealership and told camera needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574666February 29, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was driving in 80 mph traffic in and my car instantly lost all power while alarms starting blaring while I was changing lanes. I was unable to brake or to accelerate and had to coast — over 6 lanes of 5:00 traffic to a stop and was lucky we weren’t killed. According to the dealer, it’s a known issue with the fuel injectors and Honda is planning to repair it at their cost, but have no idea when they can do it because the parts are not available. We absolutely are lucky we weren’t killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574800February 29, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Our brakes failed coming down a steep hill. We missed hitting a car by passing in the wrong lane. We had to cross a road across two lanes which fortunately had no cars on it where we crossed. We were able to get some braking once we got on level ground. We took the car to Honda and they told us the problem was a broken break switch. It is currently at Salem Honda in Salem, Oregon awaiting parts. We were told that the repair may not be covered by warranty. We were also told that if we did not get the brake fluid replaced, the car warranty would be void. We now are being charged about $2000 to get some fluids replaced that are supposed to be replaced at 30,000 miles according to the Honda dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574531February 28, 2024
STRUCTURE:BODY, ENGINE
hood cracked due to excessive vibration over the years from late 2015 until latch was repaired by Honda in 2021. Due to the number of years prior to the repair, the hood has cracked and could potentially fall apart or fly up and block the driver's vision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574517February 28, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Can’t pass the nyc inspection because computer frozen. Everyone tech put cable in side no update. No record driven.3 times didn’t pass the inspection. Speed go up while driven
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574180February 27, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574322February 27, 2024
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2004 Honda Pilot. The contact stated that while attempting to start the vehicle, the ignition briefly failed to turn. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574339February 27, 2024
FUEL/PROPULSION SYSTEM
Emissions System Problem code appeared on dash with check engine light on. I took the car to the dealer immediately and they ran codes and tests on it and stated the Fuel injectors need replaced. Doing research on the fuel injectors on the 2019 Honda Pilot I came across the NHTSA article how other 2019 Honda Pilots have already had issues but my VIN is not coming up with this error per everyone I have talked at with Honda. per the policy stated by NHTSA below: DATE: February 11, 2021 TO: All Honda Sales, Service & Parts Managers, and Personnel FROM: Brad Ortloff, Manager Auto Campaign Administration Dept. Re: UPDATE - Warranty Extension: 2018-19 Odyssey, 2016-19 Pilot, 2017-19 Ridgeline V6 Fuel Injector On, November 24, 2020, American Honda announced a warranty extension for certain 2016 Pilot vehicles. Today, February 11, 2021 American Honda is announcing an expansion to the vehicles covered under this warranty extension. Certain 2018-19 Odyssey, 2017-19 Pilot, and 2017-19 Ridgeline vehicles are being added to this market action. American Honda is extending the warranty coverage of the fuel injectors to 10 years from the original date of purchase or 150,000 miles, whichever comes first. BACKGROUND The fuel injectors may not have been manufactured to proper specifications. As a result, debris from the high pressure pump or the fuel injector machining process may cause internal wear or clogging inside one or more injectors. Also, the PCM software may misinterpret sensor inputs as a deteriorated catalytic converter. REPAIR Dealers will replace the fuel injectors and on certain vehicles may also perform a software update. PARTS Parts are available for ordering. TOOLS There are no special tools needed for this campaign. SERVICE BULLETIN The following Service bulletins have been posted to the Service Information System (SIS) as of February 11, 2021, and they includes parts, repair, and warranty information related to this campaign: [XXX] Warranty Extension: MIL Comes on with D INFORMATION REDACTED PURSUANT TO THE FR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574041February 26, 2024
UNKNOWN OR OTHER, SUSPENSION
The rear suspension got detached from a collapsed/rusted Frame. Item # 11 Sub-Frame, Rear Suspension Part # 50300-S9V-A01 The suspension is rubbing against the rear tires since the Bolt Flange (14x125 item# 14 part # 90160-S0X-A00) can’t be supported by the rusted/ collapsed Frame affecting the rest of suspension parts item # 12 washer E subframe part# 50354-S3V-A00 and item#13 part# 50456-S3V-A00 Washer F subframe Mounting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573758February 24, 2024
UNKNOWN OR OTHER
getting intermittent exhaust fumes inside the cabin. co2 and other exhaust gasses getting inhaled by my family
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573776February 24, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
Several electric systems (ABS, electric power steering, collision mitigation, etc.) are showing as malfunctioning. The vehicle was diagnosed with a malfunctioning wheel speed sensor. The system alerts continue to occur daily, including when the vehicle is in operation. The rear liftgate no longer functions, along with other electrical features. Honda reports the sensor is backordered and hundreds of orders are ahead of ours, with an estimated availability date of May 15th. The car does not feel safe to drive but Honda refuses to provide a loaner vehicle. Online searching shows this to be a widely reported issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573597February 23, 2024
FUEL/PROPULSION SYSTEM
I was provided an email on my 2019 Honda Pilot in December 2023. I called my local Honda dealership to schedule the repair. I was scheduled and the day of my appointment they called to cancel stating the parts were not in. I waited till January 2024 and called back and they stated that they are still working out a plan with Honda and at this time no parts are available but they should be coming in the next month or two. I just got a letter in the mail today stating that it is going to be fall 2024 before parts are available. After reading this safety, recall letter I received from Honda it stating why the vehicles under recall, and the safety consequence regarding it. My check engine light is not on however, my vehicle has been acting like it is going to stall out several times while I’m driving under 35 mph. I’m very concerned because this is the only vehicle I have and I have four children and the thought of possibly being in an accident is very scary to think about, due to Honda not having a replacement part to fix the recall. This is assuming that the parts would be in by fall to fix the vehicle. I don’t have another vehicle to access so if I happen to get into accident and it’s due to my vehicle stalling would Honda then be liable for the wreck? I am little frustrated and have never in my life experienced an issue with Honda until now. If the parts are “unavailable” then I personally feel Honda should be paying for rental vehicles for these families who don’t have any other choices. I would rather pay for a rental than be sued for “potential injury” where the recall paper states that having an inoperable fuel pump, could prevent an engine from starting, causing the vehicle to lose power or stalling, while driving increasing the risk of an injury or crash. Something needs to be done about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573650February 23, 2024
FUEL/PROPULSION SYSTEM
I am filing a complaint with Honda Motors due to a recall regarding the fuel pump. I received a letter stating that it is an issue that can be serious, leading to an accident or injury. The main reason for this complaint is that Honda stated that the part will not be available for at least seven months. This is our family car and we have two young children we would obviously like to keep safe. I do not feel safe with this current issue that cannot be resolved in a timely manner. I would like to know if the lemon law applies or anything to trade in this car that should not be driven. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573299February 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not yet made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573465February 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact was informed that the vehicle needed to be diagnosed and if the failure was not due to the recall part, the contact would be responsible for the diagnostic test cost. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573104February 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and stated it would be 6 months to a year before parts became available. The manufacturer was not notified of the issue. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power. Several unknown warning lights were illuminated. The contact drove the vehicle to a local dealer who performed a diagnostic test. The dealer replaced the battery with a lithium battery however, the failure persisted. The contact stated that the failure was intermittent and related to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 25,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573167February 21, 2024
TIRES
235/70R16 I purchased 4 Michelin defender LXT tires, on 02/06/2024. I had to have all the tires rebalanced. The tire shop. Said said all tires were 1 1/2 to 2 oz off. This problem should not be occurring in such a short period of time. Repair was made on 02/20/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573215February 21, 2024
FUEL/PROPULSION SYSTEM
My Honda Pilot started making a rattling noise and at first I thought it was a shield coming loose. I checked for any loose shields but could not find one. After about a week the noise became increasingly louder and seem to increase with acceleration. So I took it into the dealership and they said that it was the fuel pump and there was a recall on them but no parts available. I took the car home and parked it for fear it would stall on the road and cause a wreck. After a couple of weeks and no part, I called Honda and asked them if I could get a part since my car was not drivable. They wouldn't give me a direct answer, but after a week a part came in for the recall. When the dealership replaced the recall part they said that the real problem was the high pressure fuel pump and it could of given me the same problem as the recall part. After checking NHTSA, I seen where similar Honda models with the same engine were having the same problem. It seems to me that the high pressure pump should be the one recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572699February 19, 2024
ENGINE
Oil Bank sensors failed, causing the system emissions problem light to come on and essentially disable the vehicle in the middle of driving. It is a 2017 and had routine oil changes on time, there is no reason for the sensors to fail and put my car at risk as well as our lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572840February 19, 2024
FUEL/PROPULSION SYSTEM, ENGINE
There is a significant power loss while driving and power up all of a sudden!! This is a major safety concern. Last time nearly missed the hit by behind vehicle due to sudden power loss. today I was taking left turn and suddenly accelerated and it went out of my control. I think it’s due to a fuel pump issue. And from last month in the dashboard “EMISSION SYSTEM PROBLEM “ light pop up twice. First time took to service in Aberdeen SD at Harr motors service center and he adjusted the program I guess. Please take an immediate action regarding this. Thanks, [XXX] Cell [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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