Honda Pilot Complaints

9,418 consumer complaints on file.

#11582106April 10, 2024
ENGINE
Meticulously maintained 2026 Honda Pilot with less than 90,000 miles experienced a catastrophic engine failure while driving on highway. Dealership diagnostic found code P0305 and commented, "the engine bearing failed resulting in a catastrophic failure. Cut open oil filter and found bearing material inside. Recommending a used or new engine." This same vehicle / year has a NHTSA Recall Number: 23V-751- 2016 & 2018-2019 Pilot Conn Rod Inspect Recall- there is a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize. The issue is my vehicles VIN# is NOT included in the recall, event though the failure code and bearing material found in oil filter indicates a high degree of similar root cause as the recall. There are other public forums and social media platforms with owners of 2016 Honda Pilots that are describing exactly same experience- well maintained, engine failure that are NOT included on recall. I've already had around $600 of towing and diagnostic tests. This needs to be further investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582172April 10, 2024
UNKNOWN OR OTHER
Failure to restart after a stop at a stop light. Happens very often and sometimes I have to be jumped off to get it to restart. This is a very dangerous situation. It has occurred when I have been on a major highway in heavy traffic. One time it happened at night and it drained my battery to the point of my headlights not working. A highway patrol came and rescued me and jumped it to restart. I had a new battery when all this happened. This has been happening constantly for the last year and a half.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582232April 10, 2024
TIRES
The contact owns a 2020 Honda Pilot equipped with Continental Tires, Tire Line: Cross Contact LX Sport, Tire Size: 245/50/R20, DOT Number: [XXX] . The contact stated while driving approximately 45 MPH, the tire pressure monitoring system warning light illuminated. The contact stated that there was a pop sound and the rear driver's side tire had a side wall had a blowout. The contact pulled the vehicle to the side of the road and observed that the tread was detached and pulled away from the tire. The contact installed the spare tire on the vehicle. The vehicle was taken to the dealer where the tire was replaced. The tire was the original equipment. The contact was notified of the Technical Service Bulletin: [XXX]; however, the vehicle was not included. The manufacturer was made aware of the failure and a case was opened. The vehicle failure mileage was approximately 32,490. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582263April 10, 2024
ELECTRICAL SYSTEM
The vehicle does not start upon first press of the ENGINE START/STOP button. Also, MID displays the error message KEYLESS START SYSTEM ERROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582022April 9, 2024
VISIBILITY/WIPER
I noticed the windshield was distorted and wavy after purchasing my 2024 Elite. Honda approved the first replacement right away. The dealership claims the replacement windshield is defect free because they are annoyed with me. The replacement windshield also has rippling and distortion that is very dangerous and is completely unacceptable. Honda is suggesting I take it to another dealer. I already tried that, but was refused service because they found out I just had it at another dealership. Dealerships don’t want to get involved with this known issue by Honda. Honda does not care about customers safety and repeatedly says they can’t do anything unless the dealership confirms there is an issue! This is absurd and downright dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581659April 8, 2024
ENGINE
Our Honda pilot has always had its routine maintenance and been kept in a garage. One day as we started it, the car made a weird noise and before we could get it back home the engine light was flashing red. We immediately shut it off and upon getting it towed to the dealership they took it apart to find the problem, didn’t really give us a conclusive answer and was told it now seized up completely and needs a new motor. I'm wondering if this is a common problem since I've had multiple Hondas in the past and ran them each for over 200,000 miles without anything close to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581698April 8, 2024
POWER TRAIN, ENGINE
Through diagnostic at Honda Dealership, the #5 bearing failed causing engine damage (crank shaft and connecting rod). This pilot year is included in the current Part 573 Safety Recall Report, however this particular VIN is not currently included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581707April 8, 2024
ENGINE
Brought my 2016 Honda Pilot (71k miles) to dealer due to loud knocking noise and dealer confirmed rod bearing failure on cylinder 6 caused the issue and ruined the connecting rod and also the crankshaft. Dealer said the VIN wasn't part of the recall however the car's production date is [XXX] which falls under the Production dates listed in here: [XXX] Have to pay for a replacement engine to be put in. Honda should absolutely cover this due to the defect and recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581823April 8, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The warning lights beep and blink. All problems can’t be used
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581570April 7, 2024
UNKNOWN OR OTHER
The rear back up cameras are all showing purple, green and yellow on the display. The dealers have told others with this issue that it is not covered under warranty. There are many cars with this problem. This happened very randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581458April 6, 2024
FUEL/PROPULSION SYSTEM
I have been to two Honda dealerships the last two months. Manufacturer has failed to remedy this safety recall in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581270April 5, 2024
STRUCTURE:BODY
My Honda Pilot PAINT started coming off, paint peling off. Location: roof above windshield passenger side. My vehicle is garage kept at all times. Hand and automatic washed regularly. Please advise on how to proceed with repairs. Thank you in advance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581329April 5, 2024
UNKNOWN OR OTHER
Torque Converter - DTC P0741. I received 'Transmission System Problem' warning message. Took to the dealer and was told that it is Torque Converter issue. However, my VIN is not included in the extended warranty of 8 years or 150,000 miles. This is the same 2018 Honda Pilot and should be included in the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581274April 5, 2024
ELECTRICAL SYSTEM
The infotainment screen went black. No back up camera available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581166April 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact stated that while driving on the freeway at approximately 40 MPH, the check engine warning light illuminated, the instrument panel and radio flashed then the vehicle stalled. The contact pulled to the side of the road and restarted the vehicle, and the vehicle was taken to the residence. The failure recurred while driving on the freeway. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer where the buyback was denied. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure; however, the contact was informed that parts were not yet available. The failure mileage was approximately 76,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580581April 2, 2024
EXTERIOR LIGHTING
LED headlight has been collecting condensation, presumed by mechanic to be from improper venting of the headlight. Possibly related to Honda technical service bulletin regarding hood positioning keeping headlights from venting properly. The chronic moisture caused the headlight to fail and stop working while driving at night, without warning. This caused a sudden impairment to visibility, creating a safety risk for those in the vehicle and others in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580744April 2, 2024
ENGINE
Rod bearing and crankshaft failure. Whole engine needs to be replaced. There is a recall on 2016 Honda Pilot engines but apparently this car with this VIN is not covered. Honda is lying. I only have 70000 miles and obviously, my engine developed the same exact problem as the recalled 2016 pilots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580526April 1, 2024
ELECTRICAL SYSTEM
The digital speedometer on the gauge cluster will sporadically stop working. Traveling at highway speeds with no idea of the vehicle speed presents a hazard for driver and passengers when approaching turns in the road and not knowing your speed. Valley Honda Naperville, IL checked the vehicle and could find no issue. A video of the issue was shared with Valley Honda. The speedometer flashes on and off without warning and sometimes remains off for extended periods of time. No warning lights or messages and the service center stated that no error codes were stored in the on board computer. Vehicle is available for inspection and a video documented the issue is also available upon request. The date listed below is just one of several dates when the problem occured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580369April 1, 2024
UNKNOWN OR OTHER
Gear (paddle) switch on steering wheel accidentally engaged when touched during left & right turns (mostly left turns) and downshifts vehicle to low gear (D1) in middle of busy traffic intersection. This happened three times and I almost got killed when the car stalled and oncoming traffic had to brake hard to prevent from hitting me. No fault of my own. Faulting design with shift in form of a "paddle" on the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580101March 29, 2024
ENGINE
Auto start-stop feature is malfunctioning. It is terrifying. I have pulled up to high traffic, busy intersections and my car will idle into stop at the light. When the light turns green and I proceed to push on the gas, the engine does now restart. I have been in extremely dangerous situations where I am stuck in the middle of very busy intersections with my young children in the car with me, and my car will not move. After about 10 minutes of attempting to restart, it will eventually turn back on and I can drive again. I cannot begin to tell you how terrified I have been a couple of the times this has happened, given the conditions of the traffic. I have tried to ask Honda about this several times and they act like they have no idea as to what I am referring to. They tell me there is nothing they can do because it cannot be replicated. I know that I am not the only one that has been affected by this, as I have done a ton of research online to try and find an answer. It seems to be a fairly common issue. i now worry every time i drive my car that it will happen. So far I have been lucky enough to avoid an accident each time this has happened. One occurrence was very close, as a car swerved at the last second before running right into me. It is utterly irresponsible of such a large automobile manufacturer to turn a blind eye to this issue. One of these days it could be catastrophic. It is my understanding that It is the responsibility of your organization to hold these manufacturer’s accountable. I really do hope that something is done about this before someone gets seriously hurt. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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