Honda Pilot Complaints

9,418 consumer complaints on file.

#11603597July 21, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Dealer diagnostic performed and found that the multipurpose camera internal electronic failure has occurred (report attached). This camera controls the Adaptive Cruise Control (ACC), automatic headlights and high beams, Lane Keeping Assist (LKA), Collision Mitigation System, Road Departure Mitigation System. This issue first began in March 2023 and occurs all of the time. I brought the vehicle to the dealership to be inspected. The warning lights and dings occur constantly throughout my ride. I have attached a link to a video that I had recorded and uploaded through Youtube, due to the size of the file. [XXX] Dealer quote states $1579, plus tax for camera replacement and proper aiming. This seems to be a common issue with the 2016-2020 model of the Honda Pilot per online chat boards. The price of repair among people that have either received a quote or had the camera replaced is from $1500-$1800. As this appears to be a manufacturing issue and not due to normal wear and tear, this should not be the responsibility of the owner. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603625July 21, 2024
ENGINE
2016 Honda Pilot EX with 131,000 miles - Connector Rod Issue On [XXX] while driving (40 mph) I heard a loud noise in the engine. The engine then proceeded to smoke profusely that I thought it was on fire. I immediately pulled the car over to the side of the road and shut the engine off while smoke filled the area. After a quick investigation with police who stopped to assist I realized ALL the engine oil leaked all over the road. The car was then towed to Clinton Honda in Annandale, New Jersey where after their mechanics performed a diagnostic it was determined the "Connector Rod" broke and went through the engine block. Clinton Honda informed me it would require a new motor ($5k) and labor ($4.5k) to resolve the issue. Since it was no longer under normal / extended warranty Clinton Honda was unwilling to repair the vehicle at their expense. I then proceeded to research the issue on the internet and discovered Honda did issue a Recall for this problem. However, my VIN did not fall within the numbers identified on the Recall. After doing a little more research I discovered that numerous Pilot owners experienced the same issue but their cars didn't fall within the impacted VINs on the recall and Honda Corporation did nothing to assist. Clearly Honda Corporation dropped the ball in accurately identifying the affected cars. On Friday, July 19, 2024 I filed a complaint with Honda Corporation to assist with the matter, but I am not very hopeful that they will do anything for me either. My car was always very well maintained and all the service was performed by Clinton Honda on schedule. Please help!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603517July 20, 2024
ENGINE
On July 11, my engine failed on my 2016 Honda Pilot EX-L AWD. My car has 95,000 miles. I had no warning lights or messages prior to complete failure. While driving, out of the blue, the engine started to make rattling noises and sounded horrible. When I was trying to accelerate and merge onto the interstate there was no get up and go. It was very scary for my daughter and I. I immediately got off the highway as soon as I could and approximately 10 minutes later the car stalled out on the side of the road. I had it towed to the Valley Honda dealership where I bought it and have done ALL my regular and recommended maintenance. They diagnosed that the rod bearing broke in cylinder 6. My car is still currently at the Valley Honda dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603527July 20, 2024
SERVICE BRAKES, SUSPENSION
My front struts were making noise brought car to dealer and dealer determined they were bad and had manufacture replace under warranty. Today, I brought my car into the dealer for maintenance, and I'm being told I have to replace brakes, but looking at them, they are wearing unevenly, which I believe should not be
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603442July 19, 2024
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
The contact owns a 2023 Honda Pilot. The contact stated that after starting the vehicle, the message "Secondary Restraint System Failure" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 80,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603202July 18, 2024
UNKNOWN OR OTHER
colorful, trippy images from rear camera. Based on my research it is happening for most of Honda 2019 Pilots. Most of the affected people reported thier problem in below website. Please take a look. This must be fixed by HONDA. Requesting you to help us. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603211July 18, 2024
ENGINE
The contact owns a 2017 Honda Pilot. The contact stated that while operating the vehicle, there was a pinging noise coming from the engine compartment. The vehicle was taken to the local mechanic who diagnosed that the engine rod bearings were failing and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602953July 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel injectors, relating the failure to a faulty fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602878July 17, 2024
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact stated that on several occasions while in reverse, the rear-view camera color was distorted and failed to display the image as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602935July 17, 2024
ELECTRICAL SYSTEM
Auto shut down/ restart does not work properly. Car was recalled for this issue and a software update was installed. However, car still will not restart after auto shut off. On several occassions we had to use car stop button and wait several minutes before car would restart. This left us stranded at busy intersections in heavy traffic. Very dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603042July 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My CMBS stopped my car in the middle of the road coming home one day. There were no other cars around me (in front of me, behind me, or coming towards me). The word “brake” flashed across my dash and then it beeped at me and just stopped in the middle of the road going 55 mph. My kids and elderly mother in law were in the car with me and we were all shaken up and also very glad there were no cars behind us, or else we could have been injured in a rear-end collision. The dealer has had my car for 21 days now and cannot reproduce it, but they asked if I was in the road that it occurred on, because they have had similar complaints from owners. I do not understand why they don’t drive my car down that same road to be able to reproduce the incident. My below email was sent to the dealer on June 18, because the car keeps locking me out with the key fob inside and the dash resets itself, but won’t turn back on, it is just in the constant spinning reset wheel. My attached photos are of the car refusing to lock because it says a door is open or a window is down, when none of that is happening. (The doors are closed and the windows are up.). The CMBS incident occurred on June 24th, I drove home and had Honda tow my car to the dealership. They have had it ever since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602808July 16, 2024
ELECTRICAL SYSTEM
Horn stopped working which prevented notice to other car at stop backing up, resulting in a crash. Vehicle started turning itself on in accessory mode, flashing lights, disabling keyless entry and starting the vehicle and smelled of an electrical fire, was unable to disconnect battery due to unpredictable turning on and off at vehicles will. Brought vehicle to dealer who confirmed that it was a bad smart entry main control unit module which caused the horn to stop working and the vehicle to turn itself on.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11602749July 16, 2024
ELECTRICAL SYSTEM
While driving, the dashboard displays (in front of driver and center screen as well) went completely black for 2-3 minutes. Although they eventually came back on, driver lost the ability to determine speed, as well as get any other relevant info while operating the vehicle. There were no prior warnings that it would happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602325July 15, 2024
POWER TRAIN
The Honda Pilot has a known history of "Judder and Surge" with the transmission. Which means to shake rapidly or spasmodically; vibrate conspicuously. Honda in America has a TSB/Technical Service Bulletin for this condition and that is to triple flush the transmission and reprogram the transmission computer. This is OBVIOUSLY a serious safety issue and the vehicle does not behave in a normal operating condition and surges and vibrates until service is performed. This is not normal wear and tear, this is bad engineering. Honda is aware of the TSB for Judder and Surge, but will only correctly repair certain trim levels and model years, although Honda knows that it exist in all configuration of the Pilot 2016 and forward. We have a 2019 Honda Pilot and Honda refuses to fix this vehicle as a TSB, but instead wishes to leave the vehicles on the road and have the unwitting customer pay for this serious repair condition. Honda should issue a comprehensive TSB for all Pilot years and makes for the Judder/Surge issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602294July 15, 2024
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
The contact owns a 2022 Honda Pilot. The contact stated that while driving at undisclosed speeds and depressing the brake pedal, there was an abnormally loud squeaking sound coming from the brake pedal. There was no warning light illuminated. Additionally, the contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle had been taken to the dealer where a software update was performed; however, the failure persisted. The dealer stated that dust had caused the brake pedal to squeak and the failure persisted after the repair was performed. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602121July 15, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
The car accelerated brakes did not work or did not function. The. “Brakes “word (brown color ) flashed 2 x. I was going to work I parked on the upper level of the parking structure. AS I was doing rear parking I adjusted the car forward to align with the parking slot . As I moved the car forward it jolted and accelerated. The brakes was not working. The word “brake”. Flashed. 2 times . The car fell to the lower floor. I was fortunate as it was a Sunday no car nor pedestrian was in the lower level but the car beside where I fell suffered damages. I was brought to the emergency department . Paramedics and police were called. My ct of head neck abdomen and pelvis were negative. Ct of chest showed band like contusion comparable with seatbelt injury. I suffered from bruises to my left leg. Right breast lower abdomen. Left clavicle area. History wise: my Honda pilot lost all power on [XXX]. I had it towed to the Honda service center in Cerritos. I was told it was battery issue. Battery was changed A ,month after I crashed. I informed my insurance. I called Honda. They gave me a case number. But said it’s the insurance who will investigate. Per insurance Honda should do the investigation. Up to this day I have no update from Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11602010July 14, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
ACC, LKAS, collision mitigation system problem, road departure mitigation system, and auto high beam problem warnings all appear on instrument panel. None of these systems work. Have replaced battery and problem not fixed. Warnings continue to appear each time car is turned on. Vehicle has 47783 miles on it. Codes indicate there’s a problem with the camera in the front of the car. The car is only 3 years old. Shouldn’t be having these issues. Have researched online and found many other complaints from others from various Honda models. Major safety problem that warrants a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601831July 13, 2024
ENGINE
What component or system failed" ANSWER: Engine related to the known recall The hesitation is sporadic and unpredictable. How was your safety or the safety of others put at risk? ANSWER: Engine hesitation while getting on and off the highway materially increases the risk of an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? ANSWER: No. After explaining the engine hesitation problem, Honda said we could bring it in and, for $300, perform testing to see if the current hesitation is related to the recall hesitation. However, the sporadic nature of the recurrence creates the uncertainty of replicating the problem and wasting our money. Has the vehicle or component been inspected by others? ANSWER: No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure? No CONCLUSION: We've called the national Honda tollfree and local dealership to explain the problem and request prioritization. Consistently, they decline our request, and can't advise when they'll have the parts to perform the recall repair. We believe this to be unreasonable. Thank you in advance for your assistance with this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601539July 12, 2024
ENGINE
Emissions system error
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601453July 12, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When I filled up on gas and I used 88 instead of regular 87 fuel so a day after I filled up with gas I turn on the vehicle all of the lights came on warning that the awd system didn’t work and the lane departure didn’t work and cruse control didn’t work. And when I went to the dealer they couldn’t figure it out until the pulled the gas out saying we put the wrong gas in the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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