Honda Pilot Complaints

9,418 consumer complaints on file.

#11606459August 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606619August 5, 2024
FUEL/PROPULSION SYSTEM
High pressure fuel pump stopped working. Vehicle acceleration was impeded. No warning lights/messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606466August 5, 2024
SERVICE BRAKES, POWER TRAIN, FUEL/PROPULSION SYSTEM
DRIVING AT 45MPH OPEN HIGHWAY MANY PROBLEMS START APPEARING ON DRIVERS SCREEN ,BRAKINGSYSTEM, PROBLEMS WITH ALL SAFTY SYSTEMS, COMPUTER POSTING ALL KINDS OF PROBLEMS , ENGINESHAKING WOULD NOT ACCELERATE. CAR TOWED TO DEALER ON FRIDAY 8/2 AS OF 8/5 12 NOON IT IS STILL AT DEALER , MORRISTOWN TN HONDA FORTUNATELY A SFE PLACE TO PULL OUT OF RD WAS AVAILABLE NO EARLY WARNING OF ANYTHING. HAVE NO KNOWLEDGE OF DEALER FINDINGS AT THIS POINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606081August 2, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605776August 1, 2024
ELECTRICAL SYSTEM, ENGINE
The car goes into neutral automatically when idle. It then needs to be shut down and restarted. This happens in traffic at a light or intersection. Although, I received the idle stop start recall software update the issue persists. The dealer was unable to reproduce the issue and there were no codes when diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605801August 1, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact stated while driving at undisclosed speeds, the vehicle stalled and failed to restart. While at a stop light, the vehicle shut down. The check engine and emissions warning lights were illuminated. Additionally, the family and other children had to exit the vehicle when the vehicle stalled at 10: 30 PM on the busy highway. The vehicle was taken to the local dealer, where an unknown diagnosis was provided. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605817August 1, 2024
POWER TRAIN
I brought my 2019 Honda Pilot to Son's Honda in McDonough, GA, for a service diagnosis as my vehicle is not mechanically running smoothly, sputtering. I called Honda dealership knowing there's a current recall for fuel pump motor it thought this might be the problem. Honda asked me if my vehicle engine light was on and after answering "no" was advised that it wasn't available for for replacement at this time due to having limited parts and servicing only vehicles with engine light on or difficulty starting. I advised my vehicle was demonstrating a lack of power, judger and was advised to bring it in for a diagnosis. Charge amount of $159.00. Upon completion of the diagnosis from Honda it was recommended to have the "Torque converter " replaced at a estimated price of $4,700.00. Upon speaking with the Honda service department manager he suggested I contacted Honda corporate as they have seen this similar issue before and they usually granted financial assistance up to 85% off the repair costs. I contacted Honda Pilot customer service and was assigned case # [XXX]. I was interviewed several times, advised that Honda will review my qualifications based on multiple factors like brand loyalty, years of ownership, service, other related associations with Honda. I advised that this is my second Honda Pilot, my first one I owned from 2007 to 2020 and my second Honda Pilot from 2020 to the present. It's important to know that besides the current recall for fuel pump motor, Honda has a current recall for 2016-2018 Honda vehicles for "Torque converter " issues or have extended warranty to 150,000 for some model vehicles up to 2019. This information comes from Brad Ortloff, manager of Auto campaigns and recalls. Subject line : Warranty Extension:2017- 2019 Multi Model 6AT Torque Converter, to all Honda Sales, Service & Parts manager's and personnel. This is clearly evidence Honda is fully aware of this defective Torque converter problem. Unfortunately, Honda denied my claim. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605897August 1, 2024
SEAT BELTS
The seat belt on the driver's side is too short. I can barely get it to fasten and when I do I have no ability to move. I can't lean forward to look for traffic, light changes, etc. This seems to be a problem as I went on a Honda forum and others experience the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605900August 1, 2024
STRUCTURE:BODY
When I reach interstate speeds the hood starts to rattle and makes a very loud noise. It shakes as if it is going to come open. It also does then when I am behind a large tractor-trailer where the wind coming off whips the front of my care. I have checked to see if the hood needed a height adjustment but that isn't the issue. It is up as far as it can go and if I lower it any it gets even worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605921August 1, 2024
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving at an undisclosed speed, an abnormal sound was coming from the front of the vehicle. The vehicle was taken to a local dealer, who diagnosed the vehicle with a defective rod bearing. The contact stated that as a result of the failure, the crankshaft failed to rotate correctly, and the engine failed. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 23-097 (2016–19 Multi-Model Connecting Rod Bearing Stop Sale); however, the vehicle was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605551July 31, 2024
FUEL/PROPULSION SYSTEM
NHTSA Recall Number 23V-858: I have contacted my local Honda dealer multiple times to fix vehicle per the recall and have been told that Honda has provided no parts to fix the vehicle, even after my vehicle began experiencing problems. Recently, while operating my vehicle, it hesitated (i.e. almost stalled out) and then surged forward, which caused me to get into a collision and sustain injuries. After the collision, I contacted the Honda manufacturer using the customer service number on the recall notice and informed them of the collision. They denied that the issue my vehicle was experiencing was related to recall even though a Honda website states that the fuel pump issue will cause the same issues that I experienced. The Honda manufacturer customer service rep. stated that Honda has parts to fix the recall and the dealer should have asked to receive a part. When I contacted the dealer and informed them of the Honda manufacturer customer service rep. statements, the service manager and my local dealer became upset and frustrated as he informed me that they have been trying to get parts for months. The Honda manufacturer does not appear to care for the safety of the individuals using their products, nor the for the individuals that may also be injured based upon these unsafe vehicles still being on the road. In additions, the Honda manufacturer is providing intentionally misleading statements to consumers related to the recall. Their actions are unacceptable and they should be held accountable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11605634July 31, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
About a month ago my car started acting like it didn't want to restart at traffic lights when the auto idle kicked in. One time to completely did not restart on a major highway and I had to completely turn the car off then back on again. Then last week I tried to get into my car and multiple components had stopped working: my keyless entry, blind spot sensor, parking sensor, entertainment system, back up camera, lane keeping assist, etc. I tried taking it to a mechanic and they could not figure out what the problem was. I tried replacing the battery and the car is still stuck in this mode. I have it at a dealership now and they are trying to determine what the problem is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605654July 31, 2024
UNKNOWN OR OTHER
I'm having issues with the auto stop start. I see there is a known problem for the 2016-2020 Honda pilots. I have a 2021. It's the same issue. I stop at an intersection and the car auto stops the engine. I then tried to go and the car stalled. I had to put in park and restart the car. Since then I have had 2 more incidents where the car almost stalls, the dash errors lights come on but then the car starts and goes without stalling. This has happened 3 times in the last 2 weeks. I have it in the service center today. I wanted to report this issue is still ongoing and seems to affect more than the previously listed vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605614July 31, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605562July 31, 2024
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
I was driving my new 2025 Honda Pilot when I went to make a right turn and the steering system locked on me. I couldn't turn right and was almost in a horrible accident. Thank God that the other vehicles were able to stop in time. But I had to get the car out of traffic with the help of good samaritans. I cut the car off and all the systems dispalyed a error and said to see dealer. It was the most scariest and stressful time. I was late to work, my husband had to leave work to come and get me. I had the car towed to the dealership and was given a rental but I want to know why this happened and what will the Honda do to ensure this won't happen to me or someone else driving that car for it to be a 2025 elite edition. I could have been seriously hurt or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605379July 30, 2024
ENGINE, UNKNOWN OR OTHER
Auto Start/Stop. Car stopped and would not re-start while in an intersection. Restarted manually after a few minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605524July 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Upon turning on my vehicle all of the emergency warnings came on. I did a diagnostic and was shown that nothing was wrong with the vehicle but the warnings will not reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605290July 29, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
I was traveling with my daughters [XXX] , and [XXX] , in the back seat. It started raining heavy just as I passed a vehicle and returned to the right lane. I reduced my speed, then felt the vehicle hydroplane slightly and felt the traction control system engaged. As soon as the traction control icon displayed, I began to feel the traction slipping and noticed a slight unresponsiveness in the steering. My speed suddenly dropped 15-20 mph, without braking, or any change in pressure on the accelerator. I then tried to accelerate, but was unable to possibly because of loss of traction I noticed the traction light was flashing. The vehicle I had just passed moments before was quickly approaching at roughly 65 mph (speed limit was 70 mph) and had no warning of the issue with my vehicle decelerating, luckily they were paying attention and able to pass safely. When they passed, I pulled off the road and had these warnings on the screen: - Collision Mitigation Braking System. CMBS problem. - Lane Keeping Assist Problem. - Road Departure Mitigation System Problem. I placed the vehicle in park, shut it off, then restarted it. The error messages went away, then came back on as soon as I started driving. The traction control light remained off and the rain subsided, but the warnings remained. Dealership is supposed to inspect Wednesday 07/31/24. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605072July 29, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated while driving approximately 55 MPH, the contact stated that several unknown warning lights started flashing. The contact stated that the Cruise Control and the Lane Departure and Lane Assist were inoperable. Additionally, the front view camera had failed to operate as designed. The contact had taken the vehicle to an independent mechanic where the vehicle was diagnosed, and it was determined that the electrical system had failed and that the front view camera needed to be replaced and recalibrated for all of the other systems to work as designed. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605052July 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, ENGINE
My name is [XXX] , I am the owner of a 2022 Honda Pilot, and the safety of this vehicle is now of great concern to me. My vehicle has done up to 35,000 mileages. On Friday, [XXX] as I was driving on the highway, this vehicle suddenly stopped without warning. All the lights on the dashboard came up and I received 5 messages indicating that the following had problems: Emission System, Vehicle Stability Assist (VSA), Electric Power Steering, Transmission System, and Adaptive Cruise Control. This is a very dangerous and life-threatening hard stop that occurred in the middle of the highway, and I had to tow the vehicle to the DACARS Honda Dealership in Bowie, Maryland. I must state that my service history is up to date as of the time of this incident. The dealership carried out a diagnosis and confirmed all the problems from the messages that I received and agreed to fix them because the vehicle is still under Manufacturer's Warranty. I am really concerned about the safety of this vehicle and the lives of other owners and road users who may not be as lucky as I was on [XXX]. I recommend a very detailed safety evaluation on this Model of Honda and if possible, immediately instruct the replacement of all the safety problems/parts listed above pending the outcome of this investigation/evaluation, and ultimately instruct a recall of this model of Honda. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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