Honda Pilot Complaints

9,418 consumer complaints on file.

#11611180August 27, 2024
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact stated that while attempting to reverse, the rearview camera displayed different colors and the contact was unable to view the image behind the vehicle. The contact stated that the vehicle was not diagnosed or repaired. The dealer was contacted and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611190August 27, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Sitting stopped at a red light. These messages with the check engine light start scrolling on the dashboard: TSA, Emissions system problem, stability control, EPS, etc. it kept changing. When trying to go in drive to he engine had reduced power and I had to get out of the intersection quickly. The code to show up when scanned was P0369 camshaft sensor. Had the vehicle towed to Honda dealership to find out that other pilots in my same year model have this issue but my specific VIN was not included in the recall LVM or the service bulletin 19-045 even though the same year model is included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611240August 27, 2024
EXTERIOR LIGHTING
Headlight seal failure resulting in condensation buildup resulting in obstructing light while driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610866August 26, 2024
FUEL/PROPULSION SYSTEM
Recall notice received May 2024 for a faulty fuel pump. As of Aug 26, dealer continues to claim they can not get the parts necessary to fix. They tell me the failure risk is low and I should not worry about it. Those words ring hollow when you are telling me their is a risk of a crash and injury. Why is this acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610873August 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611047August 26, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Overblown colorful backup camera image. Backup camera stopped working properly on 2019 Honda Pilot Elite SUV. Image has very bright red yellow and purple colors (like night vision) and the rear image is no longer legible. This is now a safety hazard as the driver is unable to view people, vehicles, and other obstructions while backing up the SUV. Need Honda to cover the repair and replacement of the backup camera under warranty. This appears to be a widespread issue for 2019 models that Honda dealers are not covering free of charge based on forum threads: [XXX] Please investigate immediately and have Honda cover this as a recall before this becomes a widespread issue affecting thousands of cars with non-functional backup cameras. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610600August 24, 2024
POWER TRAIN, ENGINE
When transmission is in "Normal" operating mode and starting to move, it has a hesitation when shifting from 1st to 2nd gear, then the motor races and the vehicle lunges forward. I have taken it to the dealership but they said they found nothing wrong. The problem is worse when the motor is cold but it happens at any motor temperature. I have read about many, many people having this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610363August 23, 2024
ENGINE
I was sitting at a red light with my foot on the brake. The Auto Engine Idle Shut Off system was engaged. When the light turned green, I lifted my foot off the brake to start moving an the engine wouldn't turn back on. Instead, the vehicle automatically kicked itself into neutral and displayed a message on the screen telling me that I had to put the car in park when the engine was off. It so happened that a police car was a couple of cars back from me. So I put the car in park, turned on my emergency blinkers, and went to tell the policeman what happened. When I went to show him, I turned the engine on and it started up like normal. It sounds like the Honda Pilot Auto Engine Idle Shut Off is a dangerous and defective feature that can leave a person getting rear-ended or stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610435August 23, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was driving at approximately 30 MPH, there were several warning lights illuminated, and the vehicle was losing motive power. The contact was able to drive the vehicle to a parking lot and the vehicle stalled. The contact was unable to restart the vehicle. The contact had the vehicle towed to a local dealer. The vehicle was not yet diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System Gasoline). The failure mileage was approximately 130,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610325August 22, 2024
UNKNOWN OR OTHER
A few years ago, I reported a problem with my car's auto idle stopping, causing the car to stall, and taking a few minutes to restart. Honda offered to update my software to fix this issue, which I did last March. Today, driving, the car stalled again. The issue has not been fixed with the software update. Again, after stalling, the car needed to be put in park and started again. This took a few minutes. I was in traffic, and numerous cars behind me honked and were frustrated. A few weeks ago, we drove the car on a very slow, crowded freeway. I was extremely concerned the same thing would happen. I have three teen drivers. We were so concerned about this issue that we purchased a new car for them (we would not have otherwise). This cost us a significant amount of money. I am anxious each time I drive our Pilot. I am concerned that some day someone will rear end me, or I will encounter road rage over not being able to move when cars are lined up behind me. Please, please require Honda to deactivate the auto idle feature or recall this vehicle. I do not feel comfortable selling it to someone else, but really don't want to drive it. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609958August 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609999August 21, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
The original manufacturer windshield and the adhesive holding it to the body of the vehicle was improperly installed by the manufacturer allowing water to leak into the A-pillar of the driver's side down into the lower dash and foot well. Moisture and degradation of the factory installed windshield adhesive can cause electrical faults, mold, a loose windshield, and other issues that can disable the vehicle and/or cause bodily harm. The dealer noted and advised about the possibility of the adhesive degradation before the vehicle was inspected, which confirms this is a common issue with this vehicle. Upon inspection, they advised that the windshield adhesive was the issue. The issues/symptoms presented themselves during recent and prolonged rain events at which time it was reported to the nearest authorized dealer. The local dealer claims a crack in the windshield as the cause of the problems. Unfortunately, there are no cracks in the area where the leak is originating from. The vehicle leaks from the upper driver's side corner of the windshield, with the crack noted being on the lower mid section of the windshield. Water would not run up into the corner from where the adhesive leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610092August 21, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
2019 Honda Pilot began throwing error messages every time the car is started around 8/1/24. Error messages include ACC (Adaptive Cruise Control Problem), LKAS (Lane Keeping Assist Problem), Collision Mitigation System Problem, Road Departure Mitigation System Problem and Auto High-Beam Problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609650August 20, 2024
VEHICLE SPEED CONTROL
The contact owns a 2019 Honda Pilot. The contact stated while driving at approximately 15 MPH, the vehicle independently accelerated with the RPM elevated beyond 5,000 RPM. The contact had taken his foot of the accelerator pedal; however, the unintended acceleration persisted, and the vehicle reached 40 MPH without the accelerator pedal being depressed. The contact stated no warning light was illuminated. The contact was able to stop the vehicle and had the vehicle towed to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609778August 20, 2024
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 45 MPH, several unknown warning lights illuminated, and the vehicle failed to respond as needed. The contact pulled over and turned off the vehicle. The contact was able to restart the vehicle. The contact stated that the failure was intermittent but had become a recurring failure. Additionally, the transmission warning light was illuminated, and the vehicle was jerking into gear and the vehicle hesitated before responding as needed. The vehicle was driven to a local dealer and was being diagnosed. The vehicle was not yet repaired. The failure mileage was approximately 81,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609299August 19, 2024
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609314August 19, 2024
POWER TRAIN
I am experiencing recurring issues with my vehicle that closely mirror the problems described in complaints with NHTSA IDs 11565876, 11490438, and 11489885. In July 2023, while driving through an intersection after stopping at a traffic light, I heard a loud clunking noise. Over the next 45 minutes, I noticed at least six additional clunk sounds at low speeds. I took the vehicle to the dealership at 51,244 miles, where I was informed that the transmission fluid was both dark and low. The dealership inquired if I had used the vehicle for towing, despite there being no tow hitch assembly. They recommended a transmission flush service, but within 2 to 3 weeks, I began experiencing transmission juddering at constant speeds and harsh shifting during acceleration. Despite multiple visits to the dealership, where I was advised that the vehicle needed time to "re-learn" driving patterns and that nothing was wrong, the issues persisted. Although the problem seemed to lessen, it reoccurred in 2024. At 73,656 miles, I returned to the dealership, where I was informed that the transmission fluid was once again dark and that the torque converter needed replacement. Throughout the period before the 60K powertrain warranty expired, I was repeatedly told that there are known issues with the 6-speed transmissions and torque converters, but since no "error codes" were present, the dealership could not authorize a warranty repair. Now that the vehicle is out of warranty, I am being advised to replace the torque converter at my own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609313August 19, 2024
ELECTRICAL SYSTEM
The vehicle has multiple electrical issues. The biggest problem is with the keyless entry system and remote start. In hot weather (living in SW Arizona), neither system works. Use of a vehicle key is required to enter the vehicle. Upon entry, the vehicle displays "keyless access system problem. See your dealer". The dealership finally diagnosed a problem with a control module. During this time we've had a loaner 2024 Honda Civic that does the exact same thing. Also experiencing problems with the backup camera display blacking out intermittently. The infotainment system regularly drops connection to our cell phones (Apple and Android).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609190August 18, 2024
POWER TRAIN
I was driving on the highway home and received the transmission system error warning message. Pulled over safely after leaving highway and shit off the truck and was able tot skenabck roads home after restarting truck and error cleared. There was never a check engine light on, just the warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609191August 18, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Like others have reported, similar to the odyssey we own that did have a recall to fix the issue, the vehicle fails to restart after it idles at a light. Causing very stressful situation in traffic because it take 10-20 seconds to get vehicle going. Happened 5 times in 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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