Honda Pilot Complaints

9,418 consumer complaints on file.

#11612702September 4, 2024
ELECTRICAL SYSTEM
I have a 2021 Elite and have been experiencing issues with the Auto Engine Idle Shut Off for the past year. The engine with shuts off normally when I come to a stop when I have the system engaged. The problems begin when I take my foot off the brake expecting the engine to start up again. What happens inconsistently (though more and more often) is that when I take my foot off the brake, the engine shuts off, shifts itself into Park, and I have trouble getting the engine to start up again. A number of warning messages show up on the center console as well. Things like, Collision Mitigation Braking System, Road Departure Mitigation, Brake System warnings start displaying. Sometimes, I can get the engine to start up again within 10-15 seconds. Sometimes, it's been more than a minute. It almost sounds like the battery is dead but I have zero issues ever starting the vehicle initially in both hot and cold weather. When I disengage the system, which I do practically every time I drive the car now, everything works fine. The dealer ran a diagnostic and found nothing and then charged my battery even though it read full charge. It did the exact same thing a day later at a stop light. Because it’s a safety hazard and rather embarrassing to have it keep occurring at red lights with people behind you, when it shuts the engine off I manually disengage the shut off via the button on the console and the vehicle starts up fine every time. The stalls only occur when I don’t disengage with the button and take my foot off the brake. I have spoken to several other pilot owners that this has happened to so I know it is not an isolated incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612325September 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the vehicle had to be turned off and remain stationary for several minutes before restarting the vehicle. In addition, the contact stated that the vehicle was almost in two crashes due to the failure. The contact stated that the failure began in April 2024; however, the failure had become persistent. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 50,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612328September 3, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
While driving my 2018 Honda Pilot I stopped in an intersection to make a turn and when I came to a complete stop my vehicle stopped running. Assuming it was the auto start/stop I released the brake and attempted to accelerate to complete my turn the vehicle failed to re-start and shuttered / stalled. I then could not get my vehicle to restart and had multiple warnings on my dash along with check engine light being lit. 1 of the errors showed "Emissions System Problem" as well as "Move vehicle to side of road and park". I could not get the vehicle to do anything even though it was already in parked from stalling out. I had to press Start/Stop button to turn my vehicle off completely for approx. 2 minutes and then was able to get vehicle restarted and then shifted to Drive to clear intersection. This has happened multiple times in different circumstances. I have had the vehicle back to Honda dealership twice and they said the do not see any issue or cannot get issue to repeat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612353September 3, 2024
ENGINE
5 YEARS OWNING THIS VEHICLE, I HAVE A PROBLEM WITH 1 OF THE CYLINDER HEAD, IT CRACKED, SPENT ALMOST $ 6000 WITH THE DEALERSHIP TO FIXED IT. TODAY I HAVE A PROBLEM WITH THE FUEL INJECTION CONTROL MODULE. AND SAW IT IN YOUR WEBSITE THAT THERE IS A RECALL ON IT. BUT THE DEALER TOLD ME MY VIN IS NOT INCLUDED IN THE RECALL...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612379September 3, 2024
ENGINE
Rod bearing went bad and caused internal damage to the engine beyond repair. Engine failed on a major highway with other cars speeding past, swerving to miss me. Engine was smoking by the time I pulled to the side and could have potentially caught fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612401September 3, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, VISIBILITY/WIPER
Poor back-up camera resolution at night. Almost hit pedestrian due to poor visibility from camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612141September 2, 2024
FUEL/PROPULSION SYSTEM
I am concerned about the 2019 Honda Pilot fuel pump recall. My vehicle is dispaying symptoms described in the recall letter. We called a national number inquiring about parts availability. We were told the dealership just needs to request the part. We've gone to 2 Honda dealerships that required $180 to diagnose the recall. The letter from Honda says the recall will be completed for free. There was no mention of the $180 fee to diagnose the recall. My vehicle hesitation has become worse in recent months and feels unsafe to drive. Honda is raking in money from recalls. I finally paid the $180....I will be surprised if they admit that my car issues have anything to do with the recall. This whole process seems unethical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612090September 2, 2024
STEERING
Dealer is replacing power steering rack.Making noise when turning left an right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611998September 1, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When we are driving the vehicle brake light lights up on dash and car breaks for a second or two. There are no cars around and no railroad tracks. It just does it a random times. We aren’t speeding. Just driving down road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611522August 29, 2024
ENGINE
My 2016 Honda Pilot’s started vibrating and making erratic noises coming from the engine. the vehicle stopped responding on acceleration and had to be towed to a Honda dealership.It was determined that the problem was a spun rod bearing which was indicated from Honda recall [XXX] ). Honda refuse to accept/approve and work with me and the dealership to get my engine replaced since they claimed my vehicle’s VIN came from a different factory. However, symptoms and diagnosis from an certified Honda technician and Honda dealership indicated that it was related. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611526August 29, 2024
EXTERIOR LIGHTING
Both front headlights on low beam suddenly stopped working, high beams work as do the rest of the indicator lights on the vehicle, I have replaced the bulbs, checked fuses and relays and switches and they still do not work. An issue that has been recalled on earlier years and is very common on my model year with no assistance from Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611546August 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611623August 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated that there was an abnormal knocking sound at start up. There were six unknown warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, and the contact was informed that the VIN was not under recall. The dealer diagnosed the vehicle and determined that the engine rod was blown, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611685August 29, 2024
FUEL/PROPULSION SYSTEM
In a December 2023 I learned of a recall NHTSA Recall Number23V-858 for my vehicle. The recall states that the fuel pump could stop functioning, thus putting my car at a safety risk for crashing. Honda states that we will have to wait for the parts so this can be repaired. It is now a August 2024 and Honda still does not have the parts to repair this serious safety issue. 8 months later! I use my car daily and am very concerned about the possibility of a serious safety incident caused by Honda’s lack of appropriate replacement parts. This not only puts my life at risk, but others who are driving near me if I crash because of this defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611509August 29, 2024
SERVICE BRAKES, STRUCTURE:BODY, POWER TRAIN
The transmission jerks/jumps when accelerating and also as slowing down. The vehicle, including the steering wheel, shakes when braking at speeds above 60mph. Several parts of the body are not put together properly, leaving gaps, overlaps, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611379August 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The reverse camera suddenly started displaying distorted colors on approximately 1/3 of the screen. Turning the vehicle on and off has no impact. The previous recall for Fakra service cable replacement had no impact. The vehicle is garaged at home and has not been in high heat or direct sunlight for an excessive amount of time. From an internet search, this seems to be a common issue in 2019 Honda Pilots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611412August 28, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My 2018 Honda Pilot is part of a Safety Recall Notice per American Honda Motor Co. Inc. and is in regards to a defective fuel pump. Issues include engine not starting/stalling and check engine light illuminating. Over the past 3 years I have experienced the following symptoms with my 2018 Honda Pilot: 1.) The engine wouldn't start on several occasions 2.) My wife noted she was driving in parking lot when engine stalled 3.) Dash illuminates "EMISSIONS SYSTEMS PROBLEM/ CHECK ENGINE" On March 11, 2024 I took my vehicle to Honda of Pasadena and spoke to Svc Advisor Eddie and told him I am experiencing all of the above and is this covered under the safety recall? He stated he will have the Svc Tech inspect and let me know. Shortly thereafter I was told by Eddie that my issues are not related to said safety recall and charged me $720.45 in un-necessary repairs (none of which included replacing the faulty fuel pump). In response I filed a claim with Kassandra @ American Honda Motor Co., Inc (CASE# [XXX]), who reached out to dealer and ultimately denied my claim and noted issues are not related the Safety Recall. To date I have filed a BAR complaint which is pending and and I am currently driving said defective vehicle which is experiencing all the above safety issues: 1.) engine not starting and/or stalling 2.) "EMISSIONS SYSTEM PROBLEM/ CHECK ENGINE" light illuminates INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611056August 27, 2024
ENGINE
Rod knock caused by a messed up rod bearing in a 2016 ex-l honda pilot with 70k miles on it. Dealership stated I need to replace the engine due to the issue. Seizing rod bearing will cause engine problems resulting in an accident, fire, etc. It is not safe to drive. Other 2016 honda pilots have been recalled for the same known issue. My pilot unfortunately is not listed as part of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611097August 27, 2024
ELECTRICAL SYSTEM, ENGINE
Car started displaying "Keyless start system problem". I changed both batteries in the key fobs, but it continued. After about 2 weeks of this, the car would not start. Just clicking and flickering of lights and gauges. Would not jump off or anything, so I had to tow it home. After researching it and checking the brake light switch to make sure it was still operational, and after purchasing and installing a new start/stop button, I decided to get a new battery. I took the old battery in and they said it was good, but I still got another one and installed it. The car started up and has been working for about 4 weeks, but now the same message is popping up again. I am worried that my wife will drive it somewhere and get stranded. I have seen that there are recalls on this on some of the Honda sites, but can't find it anywhere else. This needs to be addressed as it seems like a lot of people are reporting the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611098August 27, 2024
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 75 MPH, the message stated that the transmission was overheating was displayed. The contact pulled over to the nearest exit to park the vehicle and allowed the engine to cool off. The contact then continued to drive; however, the message displayed after driving for a while, caused the contact to pull over and allow the engine to cool off again. The failure recurred while driving. The vehicle was taken to East Coast Honda (8756A US Highway 17 Bypass South, Myrtle Beach, SC 29588); where it was diagnosed and determined that the rotors needed to be replaced and the transmission fluid needed to be flushed and refilled. The rotors had been replaced and the transmission was flushed and refilled. Approximately two weeks after receiving the repair, while depressing the accelerator pedal, the engine revved with an abnormally loud sound. The vehicle was taken to another dealer where the contact was informed that the failure was related to the recall; however, the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was 66,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot