Honda Pilot Complaints

9,418 consumer complaints on file.

#11624927November 13, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
- Had initially reported this problem to dealer at ~1590 miles on the vehicle. After ~2,200 miles gasoline smell is still there and severe. - The smell is obnoxious to driver if driving with Windows rolled up and is a safety concern. - Issue is more pronounced, severe when driving at the beginning of the day after overnight parking. - Took it to same dealer twice, they did diagnosis and informed it’s because of the plastic stuck to the exhaust which is the cause. They want to wait out till it’s fully burnt and the smell should go away. - Have raised a case with the manufacturer too and they’re looking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624807November 12, 2024
UNKNOWN OR OTHER
Idle stop feature caused the car to fall dead and go stuck into neutral while at a stop sign and getting ready to pull off into traffic to make a right onto the feeder of a busy freeway. I had to place the car into park then press the ignition button to turn the car back on then shift back to drive before being able to pull off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624836November 12, 2024
ENGINE
I have a 2016 Honda pilot it has about 104,000 miles And has had all its maintenance. One day, three weeks ago, the engine started making a banging sound, and the oil light turned on. We brought the car to a mechanics who diagnosed engine failure and said that there were tiny metal shards seen in the oil. I have been meticulous about oil changes throughout the life of the vehicle. I brought my car to the service center at the Honda dealership and was told that my car had the exact same problem with the engine that the 2016 engines were being recalled for, but that my VIN number was not included in the recall and that I would have to pay for a new engine. Personnel at the service center said that there were three other Honda Pilot vehicles of the same and similar year with similar mileages currently being serviced for the same engine problem as the recall and that they were also not in the group of VIN numbers included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624839November 12, 2024
ENGINE
Honda Pilot 2017 with 67.000 miles started having a tapping noise that grew increasingly worse within days until check engine light came on flashing and vehicle was no longer drivable. Fortunately main issue happened at Walmart parking lot in safe situation. Honda Service Center then recommended tow to their location. The diagnostics report claims the engine failure is due to multiple cylinders failing and tapping noise could be a rod bearing issue that led the engine failure. The engine is a 3.5l V6 installed in Honda between 2016-2020 vehicles currently under investigation by NHTSA [XXX] ). The total cost of repair is north of 10k. Estimate attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624866November 12, 2024
ENGINE
My friend drove my car and on the freeway the oil started leaking and the engine caught on fire and the car came to a complete halt. It has to be towed to the nearest Honda dealer and upon inspection found the following: DURING VISUAL INSPECTION FOUND HOLE ON THE BACK SIDE OF ENGINE BLOCK DUE TO CONNECTING ROD FAILURE CAN NOT DETERMINE CAUSE TILL FULL ENGINE TEAR DOWN UPON FURTHER INSPECTION FOUND COMPLETE INTERNAL DAMAGE AND METAL CIRCULATION OF OIL SYSTEM REC TO REPLACE COMPLETE LONG BLOCK ASSEMBLY Diamond Honda I looked online and saw the 2016 Honda Pilot had recalls on thai specific issue and called the headquarters. They said they don’t have any recalls test on this vehicle becuase not enough people reported a problem. It was very serious that the engine stopped in the middle of e freeway and caught on fire. I asked the rep how many incidences needed to be reported before they will open investigation and she didn’t say. I asked how many people. We’re indie before they will recall and she had no answer except to give me a case number and told me her manager will call me in the next two days but it’s been 3 and no one has called. Headquarter rep also mentioned that it’s 5000 passed warranty so too bad on my part. Dealer also said I didn’t do all oil changes at the dealer so it’s my fault. I feel like I got a lemon. I’m waiting to hear what the headquarters have to say and what they find out w the dealer. But I thought I should report this since it’s very serious.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11624874November 12, 2024
ENGINE
I was driving my 2018 Honda Pilot. Which has less than 80k miles on it. While driving the engine temporarily stopped, then the car felt very sluggish, and every safety light came on. The car is not drivable. I currently have it at a Honda Dealership. They are saying the camshaft and timing belt are part of the problem. They are taking the engine out tomorrow to check. My car is not on the recall list, but I think it should be. It could also be impacted by the latest issues that have been reported. I contacted Honda today, and they said the dealership has to report it. My VIN is [XXX] . The engine stalls repeatedly while driving, luckily there was no accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624875November 12, 2024
ENGINE
Vehicle started making loud banging noises. Took to local independent mechanic. He said the engine rod bearing is bad and vehicle is unsafe to drive and could cause an accident if completely fails while driving. The car is available at my house. Called Honda of Bartlesville when engine light initially came on with code for engine problem and when I showed up, the one I talked to on phone acted like I never called about it then hid in the back room and wouldn't come out. The car was 150 miles from end of warranty. To drive it there it was over warranty, and this was discussed on phone call. The car was inspected by local mechanic. The first sign was around 50K miles and periodically come on. The dealership wouldn't do anything about it and ignored it when I discussed it. Car now has about 100 miles and is sitting in my driveway as I try to figure out what to do with it. The dealership new there were problems and avoided me and from what I am finding out, others. The mechanic had 4 other pilots same model behind his shop & said Honda's aren't what they used to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624648November 12, 2024
ENGINE
On Jan. 11, 2022 my engine was replaced at Schlossmann's Honda due to connecting rod failure as stated in the dealer's service receipt. Yet my VIN is NOT included in the recall for this issue for reimbursement. How do I get Honda to reimburse me for this failure?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624654November 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Driving our well-maintained 2016 Honda Pilot with 133K with cruise control set at 65 on [XXX] in Kingman, AZ in October 2024, when the "check engine" light came on. I pulled off as soon as I could on the exit ramp 1.5 miles later. By that time, the engine was ticking and clicking loudly and all of the various system errors were flashing on the dash. The engine then started vibrating and sounded like a box of marbles being shaken violently. At that point, the engine had 10% of less of the normal acceleration. The local shop in Kingman, that I managed to limp to, said the engine had blown. I had it towed to the Honda dealer in Kingman (Anderson Honda) and they confirmed that a new or rebuilt engine and quoted me approximately $19K or $13.5K, respectively. They made no mention of the existing recall for three weeks of Pilot production, but I found that on my own, along with many frustrated Pilot owners. I'm now weighing whether I should have the work done by the Honda dealer in Kingman, whether I should have the Pilot towed to Phoenix, Arizona, where I live and there are more repair options, or whether I should wait and see whether the NHTSA forces Honda to expand the existing recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624665November 12, 2024
ENGINE
I was told it developed a rod knock at 87500 miles and needed a total engine replacement. This occurred 1 month past my extended warranty period, and I was responsible for the total engine replacement. This was completed 11/04/24 at my mechanic with a cost of over $7000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624683November 12, 2024
POWER TRAIN
Honda Pilot has a known issue covered by American Honda TSB Technical Service Bulletin of "Judder" from the transmission. This issue is identified by a extreme and unsafe surging of the powertrain/transmission at all speeds and in all driving conditions. The event happened to us with this vehicle and makes for unsafe operation as the "Judder" presents as a lack of acceleration or lack of control. In heavy or light traffic this is not a desirable attribute of a vehicle to have sudden acceleration or deceleration without input from the driver. It is as if the vehicle has a mind of its own. This is covered by numerous Technical Service Bulletins and identified by our local Honda Dealer as TSB/Judder. The correct fix is a Triple Flush of the Transmission and Reprograming of the Transmission with more frequent transmission flushes than are recommended by the owners manual. NOT ALL VIN numbers are covered by the TSB for Judder and Honda pretends that not all Honda Pilots similarly equipped are affected by this dangerous condition. Instead the Honda dealership service department representatives identify the problem, admit it is a problem and then admit they know the solution and it is a known TSB, they then pretend some VIN are not included as if they are "safe" when they know that they are not "safe". NHTSA should investigate and force American Honda to recall or TSB all VIN for this Judder issue. It is unsafe and unsettling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624707November 12, 2024
ENGINE
While driving with my family in our 2017 Honda pilot On the way to our niece 15th party going about 65MPH all check engine lights turned on and heard a knock on the engine and engine lost power car shut down in the middle of the road almost causing an accident. Attempted to turn car back on but it begin to rattle make all sorts of noises and all the engine lights turned on, at that point I shut the car off and got it towed after waiting on the side of the road for an hour. Had to rent a car and made it extremely late to this event we’ve planned all year. Vehicle has been up-to-date with maintenance all its life. My brother, who is a certified mechanic, determine engine failure due to rod bearings. Vehicle has 112,265 miles. After looking online a lot of people have reported the same issue and there is now an investigation. Now worried about spending all this money on a new engine and the same thing happening again. Not sure what to do family of eight now without a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624748November 12, 2024
UNKNOWN OR OTHER
UNKNOWN. In August 2023, I've noticed a noise, not sure where it was coming from- the wheels, engine etc. Brought my 2019 Honda Pilot into the dealership to get it checked out but the problem couldn't be replicated. The noise is still occurring as of this writing Nov. 12, 2024 and I'm still very concerned for my safety as it maybe possibly linked to the connecting rod bearing failure issue, which my vehicle was not included in the recall list. Sincerely, Concerned Valued Honda Customer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624763November 12, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624765November 12, 2024
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while his wife was driving approximately 50-55 MPH, the vehicle lost motive power. The vehicle regained power, and the contact drove to the residence. The vehicle failed to exceed 30 MPH while driving. The emission warning light was illuminated after the failure. The contact researched the failure and determined that it was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was taken to the local dealer, where it was diagnosed that the rod bearings needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624770November 12, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that the vehicle failed to start on three separate occasions. The contact waited for several minutes before being able to start the vehicle. The check engine warning light had illuminated but then disappeared. The vehicle was not diagnosed or repaired. However, the dealer informed the contact that the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624518November 11, 2024
ENGINE
Engine Failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624519November 11, 2024
ENGINE
The engine failed and was diagnosed to be connecting rod bearings on cylinder 6. Honda Care refused to cover the issue and I had to get a engine replacement. I filed a BBB complaint but Honda refused to respond: Ref#[XXX] My Contract Number for Honda Care is: [XXX] Following warning was diagnosed when the failure happened: P0306(00) Raw code: 030600 ECU: OBD-II Status: Pending OBDII: Cylinder 6 - misfire detected Honda: No. 6 Cylinder Misfire I have shared all my oil service history with Honda and oil change service has been performed on time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624530November 11, 2024
POWER TRAIN
Hi I am owner off 2019 Honda pilot elite model with 9speed transmission since I got delivery off my brand new Honda pilot I noticed my transmission do not shift normally it’s make stuck noice and feel like hunting for right gear ,and its shake when shift to gear I take it to dealer where I buy they check and told me it’s 9 speed transmission act like that now when my warranty expired it’s shake lot when shift
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624545November 11, 2024
ENGINE
I had to have the engine replaced on my 2016 Honda Pilot for the same problem covered by the 2023 connecting rod bearing recall. The Honda dealer said the engine was not covered under the bearing rod recall since it was out of the date range, but advised full engine replacement with only 99K miles on it. The diagnosis service was performed on about 12-12-23 for a clanking noise in the engine. The dealer called it a mechanical failure and described it as a "rod bearing knock" in the repair estimate. I filed a complaint with Honda Customer Service on 12-13-23 requesting reimbursement for a new engine, which received a case number but they rejected my complaint. Specifically on 12-12-2023 I sent an e-mail stating: "Attached repair estimate from [dealer]. 10K to replace engine for rod problem diagnosed as rod bearing knock and bearing failure. This Honda is only 7 years old with 99K miles. The engine has not exploded yet, but it is basically undrivable with no solution in sight. Attached is the Honda Release covering 2016 Pilots admitting the defect but the manufacturing date range needs expansion to cover earlier Honda Pilots. My 2016 Pilot has the exact same symptoms and problem as the known defects that triggered the Honda Release. This indicates the bearing defect is present in earlier Pilots or the original spec itself is completely defective." I had the OEM engine replaced by an independent shop who installed a used Honda engine having lower mileage at a cost of about $7150 (lower than dealer cost). In addition to the out-of-pocket replacement cost, I also have concerns the replacement engine will just encounter the same defect. On a side note, I may still have the oil filter and oil removed from the OEM engine, which I had retained in case it needed analysis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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