Honda Pilot Complaints

9,418 consumer complaints on file.

#11625133November 14, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The heat stopped working last year when parked. To the point where it's blowing out cold air. I brought it to the dealership and they told me nothing is wrong. It appears to be the thermostat which I now have to replace on my own. Also the transmission slips randomly and I was told that could not be repeated either. Yet the car only has 90,000 miles, this should not be occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624898November 13, 2024
FUEL/PROPULSION SYSTEM
My car has the following recall #23V-858. I am aware that Honda has issues with sourcing the replacement part. I called when receiving the first notification in Feb 2024 and was told this. I checked again when receiving the 2nd notification in May 2024 and was told the same, difficulty sourcing the required part. I recently have started to notice issues with the car which point to this problem, hesitation and uneven fuel supply. I contacted the local Honda Dealer, Ron Bouchards Honda Store, Lancaster, MA and after escalating the issue with customer service they scheduled an appointment to address the issue. When scheduling they informed me that they would charge $180 service fee. The reason I escalated this issue was that it is not a service issue but a recall issue. Can NHTSA help in addressing this issue? It makes no sense that a recall must be paid for by a consumer when the problem exists for the owner. Thank you for you assistance. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624918November 13, 2024
ENGINE
At around 134,000 miles our Pilot started making a knocking noise on startup and during acceleration. The check engine light never came on, nor did any other dashboard warnings, and we had not experienced any troubling symptoms prior to this. Our Honda dealership diagnosed the problem as connecting rod failure requiring full engine replacement. Due to the significant cost of a new engine (>$10k) we opted to have a used engine put in ($8k). I contacted Honda corporate to make them aware of our situation since there is a recall for this exact issue on 2016 and 2018 Pilots but not 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624920November 13, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624944November 13, 2024
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 35 MPH, there was an abnormal knocking sound coming from the engine compartment. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that valve timing needed to be completed. The vehicle was repaired. The contact stated that the engine had since started making an abnormal knocking sound. The contact had taken the vehicle back to the same dealer. The dealer diagnosed the vehicle and determined that the engine connecting rod bearings were failing and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Action Number: RQ24013 (Engine). The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624954November 13, 2024
ENGINE
My 2016 Honda Pilot started making a terrible clacking sound when I was driving it a few weeks ago. I brought it into my local auto mechanic and he told me the sound was coming from the engine and that it would probably have to be replaced but that he did not do that work. He told me it would be dangerous to drive, and that I should have it towed to another repair shop that does engine work to confirm his opinion. I did, and they did confirm that it would need a new engine. I then had it towed to a Honda dealership for a final opinion, in hopes that they could give me a break on putting in a new engine since my car was out of warranty but only had less than 75,000 miles on it, relatively low for engine problems. They did confirm that I would need a new engine and stated that it may be a rod. I have always gotten regular oil changes, and have not had many other problems with the car. They had been giving me the run around regarding paying for anything, and the other day refused outright to pay for anything. I have been without a car for 3 weeks now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624973November 13, 2024
ENGINE
While driving a knocking sound started progressively getting worse. I took it into the Honda dealership. They said I had the same engine rod problem as covered by the recall, but my VIN wasn't covered. I was told driving it was dangerous and it could lose power at anytime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624983November 13, 2024
ENGINE
The vehicle was not functioning properly and was running badly on Friday 10/25/2024. The SUV was dropped off at Reeves Honda on 10/26/2024. Vehicle was picked up from the Honda dealership on 10/28/2024. The dealership service department reported a transmission code and the transmission and , torque converter would need to be replaced. Additionally, a failing AC compressor was noted and spark plugs needed to be changed at 100,000 miles. The vehicle currently has approximately 87,100 miles. On 11/3/2024 the spark plugs were replaced by myself. The car was test, drove and appeared to be running fine. However, the engine continues to have a mild knocking sound. They did not appear to be any issue with the Transmission/gear-shifting and appeared to be smooth. On 11/7/2024 while my son was driving to school suddenly stopped at the intersection of Davis and precinct line. A tow truck was required to tow the vehicle back to our home. After close inspection of starter alternator, battery, and virtually all fuses and relays without indication of problem. Code reader was applied to the ODB port and no codes were seen. An attempt to rotate engine was unsuccessful, indicating a seized or locked engine. On 11/13/2024 call to dealership for advice. The dealership denies any engine issues or any complaints of engine issues however, in their paperwork it specifically states that customer indicated a check engine light during the event on 10/25/2024 and that the engine was not idling and had a knocking sound. When the vehicle was driven to the Honda dealership on 10/26/24. To be running extremely with the very mild knocking sound again noted from the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625018November 13, 2024
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated while driving at an undisclosed speed, there was a loud knocking sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic result was provided to the contact. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 78,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625019November 13, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle struggles and jerks to keep speed between 1st and 2nd and 3rd gears and jerks trying to accelerate up until around 50 mph check engine light came on and off a few times and information center on car reports exhaust system problem and to take to a dealer, took to autozone to get codes read replaced part it said to replace but problem persisted light came back on took back to autozone same code showing different bay so I took vehicle to Honda dealer and had them do a diagnostic on it which they could not complete without me paying an extra 180.00 for a more in depth diagnostic I paid and they found the fuel injectors not functioning properly and said I need to replace them I declined Honda to do this and took it to a different shop myself to have it done where I trusted the mechanic had all the injectors replaced and same problem is still happening. The breaking assist comes on randomly while driving and hits breaks and shakes steering wheel while flashing (break) but there is nothing in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625049November 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated that his wife was driving at 35 MPH when she depressed the accelerator pedal and the vehicle failed to respond. The vehicle was towed by an independent mechanic where it was diagnosed that the engine failed. The vehicle was repaired. The contact was relating the failure to NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING) however the VIN was not included in the recall. The manufacturer was notified of the failure and offered no assistance informing the contact that the VIN was not included in the recall and the repairs were completed by an independent mechanic. The failure mileage was 135,830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625060November 13, 2024
ENGINE
I was driving on the interstate when the entire dashboard of my 2019 Honda Pilot Elite with 76,014 miles on it lit up with every light / warning possible. The vehicle began to sputter and stall. I was forced to pull off to the shoulder of a busy highway. I was able to slow sputter to the next exit while traveling on the shoulder to get myself off the busy highway. After getting 3 diagnostic testings completed… it was determined that the problem was within the engine. Specifically the cam shaft and cam shaft sensor. The sensor was scratched / scrapped due to “play” in the cam shaft. It was explained to me that this has been a common occurrence with Honda Pilots, particularly 2019. It cost a total of $3,657.94 for the repairs with labor included. They provided me with the parts that were replaced because they felt that eventually a recall would be announced due to the problem being so wide spread.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625074November 13, 2024
POWER TRAIN
Purchase Honda Certified with around 38,000 miles. Within days of owning became apparent there were drivetrain issues. In higher gears while cruising at speeds between 25 and 60 MPH, the car would pulse -- the speed goes up and down and the tachometer indicated same with RPM pulsing. I've had the vehicle at the dealership shop 7 times and very little was done to remedy. Very nearly one year later - near the end of the extended warranty they finally correctly identified, acknowledged and made an attempt to solve with a triple flush of the transmission fluid. That seems to have solved the pulsing issue, but a couple months later the transmission began making a loud clunking judder noise when shifting lower gears while accelerating. Also apparent the transmission is slipping. Very poor gas mileage and tach shows unreasonably high RPMs for given speed. Vehicle still has less than 60,000 miles and is undriveable. Been sitting undriven in my driveway for nearly 3 months. Of course the pulsing behavior that was evident for a year was a bit of a driving hazard. Now the clunking transmission is also a hazard. Only a matter of time until there is a major failure. Only once, briefly, have I seen a warning indicator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625090November 13, 2024
ENGINE
driving on highway engine made a large bang and lunged froward and started to rattle and driver panel lite up with codes and check engine lights . towed to repair shop .. quoted need a new engine . known failure rod issue .... had the vehicle towed to nearest dealership and was told the engine needed to be replaced and contacted Honda America for assistance and said since I did not do all of the repairs at a dealership my product loyalty was not good enough for repair .. this is my third honda . had the engine replaced at 175k total cost of repair was $6,200.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625093November 13, 2024
ENGINE
I am writing to report a serious issue with my 2016 Honda Pilot. After taking it to 3 mechanics ,the vehicle has been diagnosed with premature rod bearing failure, which I believe could be a safety concern for other owners as well. Despite regular maintenance and care, the rod bearings failed unexpectedly, causing significant engine damage and posing a potential safety risk. I am concerned that this may be a widespread issue affecting other vehicles of the same make and model. I urge the NHTSA to investigate this matter to determine if there is a manufacturing defect that needs to be addressed. Ensuring the safety and reliability of vehicles on the road is crucial, and I believe this issue warrants attention. Thank you for your time and consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625102November 13, 2024
ENGINE
While driving vehicle on freeway heard a loud knocking sound from engine, took vehicle to Honda dealership . Dealership said it was a rod bearing…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625103November 13, 2024
ENGINE
Engine suddenly seized. Had to spend $3800 to have another engine installed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625085November 13, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (AIRBAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625033November 13, 2024
VISIBILITY/WIPER
While driving on the interstate loud pop and can hear glass from sunroof crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624977November 13, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple safety features are failing on this 2021 Honda Pilot. At startup, I get the following errors: Collision Mitigation System Problem, Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Lane Keeping Assist Problem. Dealership says the camera inside the vehicle needs to be replaced and it will cost $1,800. It looks like many people with similar models are encountering this problem with very young vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot