Honda Pilot Complaints

9,418 consumer complaints on file.

#11624559November 11, 2024
UNKNOWN OR OTHER
18 June 2021 took car in for A/C no longer working. They stated the a/c compressor failed, but not under recall, however they didn't have any parts since it was a common problem. Got the parts and repaired it 7 July 2021. Only safety issue is that on another Honda we own the compressor also failed during an interstate drive with thunderstorms and a tornado we couldn't see out of the window and while attempting to exit the interstate the compressor seized causing the engine to overheat leaving us stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624567November 11, 2024
ENGINE
motor started knocking that sounded like spark knock. found out that the connecting rod was knocking had to replace the engine. still have old engine on a stand in my garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624608November 11, 2024
FUEL/PROPULSION SYSTEM, ENGINE
MY CAR FREQUENT LOSES POWER WHEN I AM GOING OVER 30/35 MILES AN HOUR . FREQUENT INTERMINTENT POWER LOSS. SEVERY STUTTERING . IVE LOST FULL POWER ON THE FREEWAY BEFORE WITH MY CHILD . CHECK ENGINE LIGHT IS ON . MY GAS IS GOING FASTER THEN NORMAL . IM HAVING ALL THE PROBLEMS RELATED TO THE RECALL . IVE GOTTEN SEVERAL NOTICES ABOUT I CAN NOW GO IN AND GET IT FIXED & THEY TELL MY THEY DONT HAVE THE PARTD / HAVENT HAD THE PARTS / DONT KNOW WHEN THEY WILL HAVE THE PARTS , TO REACH OUT TO NHTSA FOR A RENTAL/LOANER / RECAL # 23V-858
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624611November 11, 2024
ENGINE
I own a 2016 Honda Pilot which had an unexpected and unexplainable engine failure related to an engine bearing in February of 2022 with only approximately 69,000 miles. Fox Honda, in Grand Rapids, MI could not identify the cause of my engine failure beyond a failed bearing, and I paid over $7,000 related to a replacement engine. I attempted calling Honda, and was told that my vehicle was not within the reported VIN’s. For the current recall. I find the sudden unexplainable failure of an engine bearing in my vehicle and the subsequent recall related to an engine bearing failure in vehicles of the same make, model and year to not be coincidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624614November 11, 2024
ENGINE
we have been dealing with the engine going into limp mode for over two years. it has been to two different dealers with about $10,000 spent to replace parts that were on recalls but supposedly this vin# was not part of the recalls even though its the same issue with the same parts being replaced! who do i hold responsible when my wife and kids are killed on the freeway when it goes into limp mode next time? NHTSB or Honda? Who is reimbursing me for parts like fuel injectors that were recalled on all honda pilot elites except for ours? I know about the engine recall but have not heard from honda or the NHTSB? Limp mode is very scary at freeway speeds between sacramento and stockton on [XXX] !!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624619November 11, 2024
FUEL/PROPULSION SYSTEM
High pressure fuel pump failed at 57,500 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624623November 11, 2024
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
My vehicle has been in the Honda Dealership (Honda of Fort Worth and Norm Reeves Honda) with no resolution to the engine failure issues I have had since purchasing my vehicle. Mainly in the heat of the summer if I was in traffic idling, stopped at a red light or in stop and go traffic my car would shut off and hesitate to restart. The collision mitigation system would show failed. Honda could never find a solution. The last time I had it in their shop they said I needed a new battery. I bought a new battery from them but the problem continued. I believe my car is part of the engine recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624628November 11, 2024
ENGINE
Complete engine failure about 2 weeks ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624635November 11, 2024
UNKNOWN OR OTHER
I began having intermittent issues with my electric start button. I called Honda of mentor where I purchased the car. They told me I'd need to bring it in for diagnostic. Initially since they claimed this wasn't something they had heard of as an issue and since it was only an Intermittent issue I didn't take it in. The issue got worse until 1 day at work my car didn't want to start. I again called Honda of menor and explained the issue and asked if they had heard of anyone else having the same problem and was told no and all I could do was bring it in for diagnostic. So I scheduled the appointment and once off the phone I got on Google and found a service bulletin for my exact issue so I was obviously upset and felt lied to. I took the bulletin to the appointment but was told that since my car was like 2000 miles over they wouldn't cover the issue.. but I had called about it 4-5 months prior and I was never notified the bulletin was issued. They ended up charging me to fix the issue or they were going to charge me a diagnostic fee. I feel robbed and now I am reading about the engine recall and many who are supposedly not a part of the recall but having the exact problem. I certainly hope I don't encounter issues with my engine. Honda is apparently not as trustworthy as they once were and they don't care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624402November 10, 2024
POWER TRAIN
The transmission jerks at low speeds, especially in gears 1, 2, and 3. Starting from a stop is the worst. When you press the gas pedal there is a delayed response to accelerate the car. This is a safety issue. When you press the gas to pull out in front of traffic the vehicle is slow to respond, can get bogged down trying to shift gears, and may result in an accident. The jerkiness feels like the transmission is going to fall out. The vehicle does not accelerate smooth from 0-20 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624265November 8, 2024
FUEL/PROPULSION SYSTEM
Problem: Emissions System Problem I am reaching out to request an expansion of the coverage provided by Service Bulletin 21-010 to include vehicles of the same model year, trim level, and similar specifications—even if they fall outside the currently specified VIN range. I believe this case is reason for Honda to consider expanding the coverage due to the potential for this issue to affect additional vehicles beyond the initially designated VINs. 1. Defects Are Not Always VIN-Specific Manufacturing flaws can affect an entire batch of production, not just a specific VIN range. Issues related to parts, assembly processes, or design flaws found within the currently affected VIN range could very well extend to vehicles produced around the same time, even if they lie outside the VIN specifications. By limiting coverage strictly to the designated VIN range, Honda may inadvertently overlook other vehicles that share the same defect. 2. Shared Components and Engineering Design While variations in parts and tolerances are expected, vehicles with the same model year and trim level often share critical components and similar engineering specifications. This makes it likely that other vehicles outside the specified VIN range could also be affected by the same defect. Given that design, assembly processes, and parts are often consistent across a model year, expanding the coverage could better account for possible common manufacturing issues. 11-9-24 - Honda ran their analysis determined the following issue: P0430 (FRONT BANK CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD [BANK 2]) BULLETIN OUT FOR FUEL INJECTORS REPLACEMENT FIRST. PERFORMED CYLINDER AF TEST AND FAILDER NUMBER 1 AND 6. REPLACE FUEL INJECTORS AND PERFORM AF TEST AGAIN. MAY NEED CAT. CONVERTER FRONT. On 11-8-24 Honda Customer Support refused to include this car in the recall. Vehicles with the same year, model, and trim level should be included in the service bulletin, based on the systemic nature of the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624266November 8, 2024
FUEL/PROPULSION SYSTEM
Problem: Emissions System Problem-I am reaching out to request an expansion of the coverage provided by Service Bulletin 21-010 to include vehicles of the same model year, trim level, and similar specifications—even if they fall outside the currently specified VIN range. I believe this case is reason for Honda to consider expanding the coverage due to the potential for this issue to affect additional vehicles beyond the initially designated VINs. 1. Defects Are Not Always VIN-Specific Manufacturing flaws can affect an entire batch of production, not just a specific VIN range. Issues related to parts, assembly processes, or design flaws found within the currently affected VIN range could very well extend to vehicles produced around the same time, even if they lie outside the VIN specifications. By limiting coverage strictly to the designated VIN range, Honda may inadvertently overlook other vehicles that share the same defect. 2. Shared Components and Engineering Design While variations in parts and tolerances are expected, vehicles with the same model year and trim level often share critical components and similar engineering specifications. This makes it likely that other vehicles outside the specified VIN range could also be affected by the same defect. Given that design, assembly processes, and parts are often consistent across a model year, expanding the coverage could better account for possible common manufacturing issues. 11-9-24 - Honda ran their analysis determined the following issue: P0430 (FRONT BANK CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD [BANK 2]) BULLETIN OUT FOR FUEL INJECTORS REPLACEMENT FIRST. PERFORMED CYLINDER AF TEST AND FAILDER NUMBER 1 AND 6. REPLACE FUEL INJECTORS AND PERFORM AF TEST AGAIN. MAY NEED CAT. CONVERTER FRONT. On 11-8-24 Honda Customer Support refused to include this car in the recall. Vehicles with the same year, model, and trim level should be included in the service bulletin, based on the systemic nature of the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624295November 8, 2024
SEATS
While driving, the seat came off the base and something was loose, the seat basically will fall back if you just lean back, while stop and go the seat will also move back, something is loose or broken, this is a defect from Honda. Yes this can be inspected upon request this is dangerous because the seat can break off and just fall back anytime not only impact the driver safety while it can also hurt someone sitting behind it No the seat has not been inspected by anyone other during oil change check was told to have someone to look at it. No there is no warning or message or any symptoms before the failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623947November 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], the Pilot auto-braked without cause while driving on the highway in Maryland. All dash lights were illuminated so [XXX] pulled over. The car seemed to be functioning including the brake system (which was one of the lights illuminated during this occurrence) so the lights on the dash were assumed to be a computer glitch as was the auto-brake that caused the lights to illuminate in the first place. At this time, the center dash did not indicate low oil. [XXX] attempted to make an appointment with DARCARS while she was in town but being a holiday weekend, no appointments were available. [XXX] scheduled the next available appointment at CMA Valley (July 5, 2023). While parking the car on [XXX] the center dash indicated low oil, however, this was perceived as a glitch due to the fact that it only occurred while parking and not when the car was started or while driving. The same occurrence was experienced [XXX] but no days in between. Therefore, it is still seen as a computer glitch. These two instances are what led to the events on [XXX]. When she was halfway home with her two children and the car began to become unresponsive, she pulled off of the highway and added oil herself in an attempt to get her children home and have the car inspected (appointment scheduled for July 5, 2023). She was unable to get the oil cap off herself in order to add the oil and had to ask for assistance. The gentleman who provided said assistance dropped the oil cap. Mrs. Palumbo properly added the oil with a funnel and no oil was spilled. A new oil cap was purchased and properly replaced by an AutoZone employee before continuing on to Virginia and documentation of receipts and time-stamped texting conversations regarding the cap being replaced can be provided. Upon the appointment on July 5, 2023 it was determined that the engine needed to be replaced due to not having enough oil which was unknown due to the glitch INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623768November 6, 2024
UNKNOWN OR OTHER
Failure of Honda Pilot OEM jack. On 11/04/24 I was jacking up the right rear wheel of my 2008 Honda Pilot when the OEM scissor jack I was using suddenly and loudly broke, allowing the wheel to come down violently. Note that I was jacking the vehicle on a firm, level surface, using the reinforced jacking point as instructed in the vehicle manual, and that the vehicle did NOT fall off of the jack; the jack simply broke. I removed the jack from under the vehicle and inspected and tested it. The threaded rod in the jack would no longer turn smoothly and when testing the jack, it would not lift any weight without falling back down. Summary: Failure of 2008 Honda Pilot jack Failure did put me at risk when jacked wheel suddenly fell. Jack has not been inspected or tested by dealer, etc, Jack failed without warning. Incident not reported to police, insurance, etc. Jack IS available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623822November 6, 2024
POWER TRAIN, ENGINE
Said 2019 Honda Pilot, maintained per Honda recommended maintenance schedule, experienced engine knock and internal damage at 100k miles. Investigation by Honda Certified Maintenance (dealership) identified a misfire diagnostic code for cylinder #2, and observed visible metallic debris in the engine oil indicative of bearing failure. Honda Certified Maintenance suggested internal engine damage and recommended engine/motor replacement. This is premature failure of 2019 Honda Pilot engine, presumably "not included" in the "affected VIN" population of Honda Service Bulletin #24-001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623598November 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal ticking sound and stalled. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. An unknown dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623726November 5, 2024
ENGINE
Started experiencing engine hesitation while driving during May, 2024. Dealer refused to accept that it is not related to the Recall (2016-21 Pilot Fuel Pump Mtr Saf Recall Exp2 NHTSA Recall Number23V-858), instead suggested for a fuel injector cleanup. I ended up spending $500 because my wife and kids drive this vehicle, I want them to be safe. Now, the problem is occurring again after a 3 months. What should I do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623371November 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623257November 2, 2024
FUEL/PROPULSION SYSTEM
Vehicle has strong fuel smell after driving. And took to mechanic and fuel is leaking out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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