Honda Pilot Complaints

9,418 consumer complaints on file.

#11625857November 18, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Every week or two, sometimes multiple times in same week, the 2020 honda pilot would turn on randomly in accessory mode where headlights would come on and/or infotainment/radio would come up, or alarm/horns would go on by themselves. Often in the middle of the night when car was in a garage. Sometimes during the day. New vechicle battery was replaced 2 months earlier. Batterries in key fobs were replace but issue continued. Honda dealership diagnosed it as keyless access unit letting voltage through transistor waking ignition switch and recommended replacement of keyless access unit. 2020 pilot was 4 years old with 55,832 miles. Appears to be a common issue/complaint on online forums with replacement of remote keyless access control unit. Dealership replaced unit 19 days ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625981November 18, 2024
ELECTRICAL SYSTEM
Infotainment system is crackling through the speakers and then the whole screen goes black and nothing works including the back up camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625770November 17, 2024
ENGINE
Approaching a 4 way intersection and traffic lights. I applied my brakes to stop as the light turned red. With my right foot on the brake and the engine stopped while waiting for light to change. When the light turned green, I took my foot off the brake and started to press the gas pedal to continue traveling out of the intersection. The engine did not restart and I looked at the dash and saw my indicators were on and the transmission had gone into neutral mode. I tried repeatedly to get the car to engage into drive mode with no success. A 18 wheeler behind me started to lay on his horn to get me to move. I tried to get my transmission to engage in drive again, then park but nothing happened. I had no control. I next put my hazard lights on. The only thing I could think to do in this situation was to try to shut off the car by pressing the start/stop button. All the cabin lights and indicators went dark. I then prayed as the vehicles behind me and around me blared their horns and tried to get around me. Thank God, when I pressed the start button I heard he engine start and my indicator lights came on and I was in park. I pressed the drive mode and was finally able to get out of the busy intersection. I continued on my way without any other problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625775November 17, 2024
ENGINE
Was driving on the highway when I heard a loud, banging, crashing noise coming from the engine, followed by clunking repeating noise. I managed to safely pull off and get the car towed to the repair shop. The repair shop said that the engine was completely damaged and not repairable as per the invoice. There is already a recall for this issue for the same year make and model of the car but honda said it does not include my particular VIN number in the recall. The mechanic said that in their opinion, it is the same issue. I am kindly requesting that you review this and extend the recall to include other Vin numbers that are currently not included for this make model and year of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625783November 17, 2024
ENGINE
My Honda Pilot started having a jerky-hesitation-lack of power at certain RPMs and make a loud clicking noise during acceleration. I had my mechanic look at it when I took it in for inspection. He said that the rod bearings were causing the noise and that the engine needs to be replaced. He advised me to check for any Honda Pilot recalls that might apply because he said rod bearings should not be an issue. Although there is a recall from some 2016 Honda Pilots for rod bearings, but my VIN number is not within the recall numbers. I called Honda and they said that the recall only applied to cars on the assembly line at a certain time. They recommended getting a diagnoses from a certified Honda service center, and maybe I could get what they call a "good faith" repair. The Honda service center would only say they hear "lower engine noise," and that to say it was rod bearings they would have to charge me $600 to drop the oil pan. I didn't because I can't afford it. However, at the bottom of the invoice, they gave a quote for replacing the rod bearings. I was able to find out about the rod bearings before something dangerous happened, but I am also unable to afford a new engine in my Pilot right now. So, I am barely driving it (only when I have no other choice-we have 3 children and are primarily using one car right now). The Honda dealership told me that because I bought my Pilot used and don't have the service records, that I wouldn't qualify for the the "good faith" repair anyway. I just saw a news article that you were opening an investigation into 2016 pilots for problems with rod bearings, so I wanted to file this report, even though I have been lucky enough not to have an accident because of it. I am attaching both my regular mechanics' invoice, as well as the one from Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625793November 17, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My vehicles engine will stop running sometimes while the car is at a complete stop and sometimes while it's in motion. Sometimes the vehicle restarts immediately and sometimes it struggles to restart. The problem happens sporadically sometimes going weeks between occurrences. This has caused me to be stalled in busy traffic and has also caused more dangerous situations where the vehicle loses power while in motion. I have taken the vehicle to a dealer and a local repair shop and neither were able to reproduce or confirm the problem. They each performed what they thought could be helpful maintenance procedures but these did not seem to work. Other than the local repair shop and the dealer nobody else has inspected the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625693November 16, 2024
ENGINE
Around October 1, 2024 we were driving home and our entire dashboard lit up. The car still drove but lost all power. Concerned we would cause an accident as we were in a busy section of town, we immediately turned around and limped it to our independent mechanic. Upon inspection by the mechanic the following day, we were sent a list of codes. The mechanic also sent a video of the engine, explaining it sounded like a blown engine. He advised replacing the engine. The mechanic, who was previously a Honda technician, said he had rarely seen a Honda engine blow with so few miles. Given his experience and expertise, we moved forward with replacing the engine on October 9, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625698November 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Car keeps hesitating to accelerate, stalled a few times & is burning through gas extremely quickly. Error code "engine emissions problem" came up, believe this is part of the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625720November 16, 2024
ENGINE
Engine started to make noise at around 130,000- difficult to get diagnosed- engine noise went away - engine started to run rough at around 147,000: changed plugs and coils along with air filter- engine power returned momentarily but then the engine started to get noisy - diagnosis was engine failure due to possible rod bearing letting go. Vehicle ran so rough- it was parked. 151,000 miles - regular maintenance and oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625726November 16, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625394November 15, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM
The lights(traction control light, check engine,) in the dash come on and go off intermittently and vehicle display reads check emissions system and check VSA (vehicle stability assist) I got the vehicle scanned for the codes it throws and the print out was for the power train control module the piston rings all of them failed emission test! The dash lights come on for two to three weeks at a time and than just go off while the lights are illuminated I have no traction control no eco mode and the car doesn’t get the correct power while accelerating speed sometimes it gets too much power and accelerates too high causing the vehicle to take off and without any kind of traction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625474November 15, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact stated that the vehicle was repaired for an unidentified NHTSA Campaign Number however, it failed to prevent a failure from occurring. The contact stated that while the key was in the ignition, the vehicle had failed to start and several unknown warning lights had illuminated on the instrument panel. The vehicle was towed to a local dealer where the fuel pump was replaced however the repair failed to prevent a failure. On another occasion; the contact stated while attempting to accelerate from a stop light intersection, the vehicle failed the accelerate while depressing the accelerator pedal and failed to switch gears into Neutral to push it out of the roadway. The vehicle was towed back to the same local dealer where it was diagnosed that the engine fuel pump needed to be replaced again however, the warranty was expired. The vehicle was repaired out of pocket. In addition, the contact was adamant that the failure reoccur every 2 years after repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625534November 15, 2024
ENGINE
When I am at a complete stop all the sudden when I want to accelerate my engine shuts off and all the warnings come up, this is very dangerous as it has happened to me a few times when I have cars behind me and my cars slows down and does not accelerate. I have to turn off the car and restart like 2 or 3 times to go back to normal. Could be the auto restart, I have tried turning it off when I get in the car but since this can only be done once you turn it on not permanently if you forget then this could happen. Is unknown when it happens but definitely a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625558November 15, 2024
ENGINE
The contact owned a 2013 Honda Pilot. The contact stated that while driving at 45- 50 MPH, the engine warning light was illuminated. The contact stated that the failure was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was taken to the local dealer, where it was diagnosed that rod bearings and piston ring replacements were needed. The vehicle was repaired. The manufacturer was contacted, who opened a case and assisted with the repair fees. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625643November 15, 2024
UNKNOWN OR OTHER
My 2017 Honda Pilot has been experiencing significant RPM surging and juddering between 10-45 MPH, accompanied by "Transmission System Problem" and "Emission System Problem" warning messages. Timeline of Events: Initial Repair (May 13, 2024): The Billion Honda dealership in Iowa City diagnosed the issue as DTC P0776. I paid $426.10 for the repair, but the surging, juddering, warning lights, and DTC P0776 code persisted. Recommended Transmission Replacement (June 17, 2024): The dealership recommended replacing the transmission at $9,000.00. Upon contacting American Honda Motor Co., Inc. (Case #[XXX]), Honda offered to cover 30% ($2,723), leaving me with a $6,277.88 bill. Highway Breakdown (November 7, 2024): The vehicle severely juddered and displayed warning messages before breaking down completely on [XXX] in Chicago, endangering my safety and others during heavy traffic. Concerns: Premature Failure: The vehicle had only 42,073 miles as of May 2024, far below the expected lifespan for a transmission, suggesting a manufacturing or design defect. Recurring Issue: Despite the repair, the DTC P0776 problem persisted, indicating a deeper quality defect. Financial Burden: It is unreasonable for a loyal customer to pay $6,277.88 for a transmission replacement likely caused by a manufacturing defect. Safety Risks: The highway breakdown highlights the severity of this issue and the danger it poses. Common Problem: Similar transmission issues (DTC P0776) have been widely reported by other Honda owners, suggesting this is not an isolated case. Requested Resolution: I request Honda to: Cover 100% of the transmission replacement costs, including taxes and fees. Reimburse the $426.10 I paid for the unsuccessful repair. Address the root cause of this defect to ensure no further safety risks. I invested significantly in this vehicle and expect Honda to uphold its reputation for quality and customer care. Please address this matter promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625162November 14, 2024
POWER TRAIN
The contact owns a 2018 Honda Pilot. The contact stated that while driving approximately 35 MPH, the vehicle started jerking and hesitating with the transmission warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625235November 14, 2024
ENGINE
Engine stall out while driving in highway was able to cruse to safety. Check engine light on and was unable to restart. Was told by local mechanic that the engine jump timing and damage the valves. Vehicle is not operational.No warning lights just happened. VIN was not in range with Hondas engine recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625312November 14, 2024
ENGINE
On Sept 29, my vehicle’s engine light came on while driving on a hwy. I have kept the vehicle serviced, and have all maintenance records. Due to minimal shoulder space, I continued to the nearest turnoff, and before approaching the turnoff the engine shut off entirely, creating a dangerous situation (no power, no power steering or power brakes), and I was forced to cross the highway by coasting. My vehicle was undriveable and towed to a Honda dealership, where I was told the engine was finished. I found a recall linked to engine failure, but Honda claims my VIN isn’t included, though it likely came off the assembly line during the affected period (May-June 2016) and the symptoms are indicative of the recall. https://static.nhtsa.gov/odi/inv/2024/INOA-RQ24013-27484.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625371November 14, 2024
ENGINE
My engine failed at 133,000 miles and had to be replaced. I have owned Hondas for many years and found them to be very reliable vehicles. No accident was involved but I was very surprised that the engine failed so early with no apparent causes. I understand that there have been many issues with engines with 2016 Pilots so I wanted to report my problem in case there is a manufacturing issue that needs to be corrected for safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625373November 14, 2024
POWER TRAIN
My 2016 Honda Pilot engine rods failed on 1/31/2024 causing complete engine failure. My pilot was not recalled. Honda wanted $10920 to replace my engine. I negotiated with Honda and my out of pocket cost was $7000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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